GRANICUS-FIRMSTEP LIMITED
Granicus Experience Group (GXG) Consultancy Services for Education
GXG is Granicus’ digital agency focused on customer experience & digital communications, providing human-centered strategies, data-driven insights and hands-on consultancy services. GXG team offers expert guidance and support for digital initiatives to improve outcomes for individuals, communities, and society and make a positive difference to our customers’ customers.
Features
- Consultancy services for successful digital transformation and improved customer experience
- Customer engagement programmes to enhance the customer experience
- Digital service design to improve how people interact with services
- Strategy for driving always on engagement and continous customer feedback
- Data driven to uncover opportunities to improve the customer experience
- Human-centred design methodology creating a seamless customer experience
- Modern outreach and enrollment experiences, driving awareness, adoption, and impact
- Human centred, multi-channel, community engagement and public consultation
- Training and capacity building for sustainable and evolving digital transformation
- User friendly website experiences that improve self-service and digital adoption
Benefits
- Create simpler, personalised and more joined-up digital services
- Provide excellent customer experience based on human-centred design principles
- Improved, more representative, citizen participation and stakeholder engagement
- Seamless customer experiences where people are respected, remembered and reminded
- Human-centred AI/ML to meet citizen needs and deliver smarter services
- Better data and insights to optimise decision making and trust
- Ensure people can access and benefit from government services
- Increase digital adoption, improve efficiency, and boost employee morale
- Digital strategy to improve outcomes for individuals, communities, and society
- Enhanced internal skills and digital capabilities for sustainable transformation
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 15
Service ID
4 3 9 3 4 6 4 5 2 2 6 3 8 8 0
Contact
GRANICUS-FIRMSTEP LIMITED
Asim Ali
Telephone: 0800 048 7518
Email: uksalesteam@granicus.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Other
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Yes
- Support response times
- Please see our licence agreement for further information.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
- Web chat solution is tested to meet accessibility standards
- Support levels
- Support is standard. This includes full access to our online support desk which can be accessed via our online portal, email, phone and live chat.
- AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £450.00 | £450.00 |
| Accessibility specialist | £650.00 | £650.00 |
| Senior accessibility specialist | £1,100.00 | £1,100.00 |
| Head of accessibility | £1,650.00 | £1,650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £450.00 | £450.00 |
| Junior content designer | £650.00 | £650.00 |
| Content designer | £850.00 | £850.00 |
| Senior content designer | £950.00 | £950.00 |
| Lead content designer | £1,100.00 | £1,100.00 |
| Head of content design | £1,650.00 | £1,650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £1,650.00 | £1,650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £450.00 | £450.00 |
| Junior interaction designer | £650.00 | £650.00 |
| Interaction designer | £850.00 | £850.00 |
| Senior interaction designer | £950.00 | £1,100.00 |
| Lead interaction designer | £1,100.00 | £1,300.00 |
| Head of interaction design | £1,650.00 | £1,650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £450.00 | £450.00 |
| Junior service designer | £650.00 | £650.00 |
| Service designer | £850.00 | £850.00 |
| Senior service designer | £950.00 | £950.00 |
| Lead service designer | £1,100.00 | £1,100.00 |
| Head of service design | £1,650.00 | £1,650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £450.00 | £450.00 |
| Junior user researcher | £650.00 | £650.00 |
| User researcher | £850.00 | £850.00 |
| Senior user researcher | £950.00 | £950.00 |
| Lead user researcher | £1,100.00 | £1,100.00 |
| Head of user research | £1,650.00 | £1,650.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- A-LIGN
- ISO/IEC 27001 accreditation date
- Wednesday 19 March 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at uksalesteam@granicus.com.
Tell them what format you need. It will help if you say what assistive technology you use.