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AIM Computing Ltd

Cloud Software Services

We provide various services on the cloud including Azure Hosting, Microsoft Dynamics 365, Microsoft Office 365, Azure Hosting Services, AWS Hosting Services, Google Analytics, SharePoint online, Microsoft Teams, and Azure DevOps services.

Features

  • Dynamics 365 Marketing licensing, consultancy, implementation and support
  • Dynamics 365 Sales licensing, consultancy, implementation and support
  • Dynamics 365 Field Service licensing, consultancy, implementation and support
  • Microsoft Dynamics 365 for Case Management

Benefits

  • Microsoft Dynamics capabilities for customer engagement
  • Out of the Box Case Management with Microsoft Dynamics 365
  • Full product support and lifecycle management (including licensing)
  • Microsoft Dynamics 365 Case Management Design and Development
  • Microsoft Dynamics 365 Case Management Implementation and Support
  • Microsoft Dynamics for email campaigns
  • Microsoft Dynamics for Customer Relationship management

Pricing

£30 to £1,200 a user

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eranstern@aimcomputing.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 3 9 5 9 1 7 3 9 3 4 1 3 5 5

Contact

AIM Computing Ltd Eran Stern
Telephone: 07930534522
Email: eranstern@aimcomputing.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Extra add-ons include modules for Power Bi reporting and additional dashboards for rich data insights.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
System requirements are dependent on each individual project.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times are between 2-4 hours depending on the service levels required and pre-agreed in advance with the client.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None, the web chat tools we use are third-party services
Onsite support
Yes, at extra cost
Support levels
Support levels vary from client to client and are pre-agreed as part of the engagement.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We onboard users by online training using video-conferencing with a dedicated trainer as well as a rich suite of documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Data can be extracted into excel or csv files.
End-of-contract process
Termination of the services may incur costs if users require assistance in extracting their data but in normal circumstances there are no hidden costs for terminating the service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Services provide the same features and uses responsive designs to display the website according to the device and screen estate available.
Service interface
No
User support accessibility
WCAG 2.1 A
API
Yes
What users can and can't do using the API
There are several API end points that allow system-to-system integration for data flow between systems and reporting.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Clients can customise the UI, add their own fields and create their own custom reports and dashboards.

Scaling

Independence of resources
Depending on the user needs a client may have a dedicated instance of the service or use a shared environment.

Analytics

Service usage metrics
Yes
Metrics types
Service metrics are agreed and produced with the client depending on their user needs.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, AWS and CloudFlare.

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Using excel or csv files.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
SLA's are different for every client and are pre-agreed in advance to meet the user needs for the service availability.
Approach to resilience
Available on request.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
All access is controlled through role-based access controls built into the service.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Managed by third-parties such as AWS and Microsoft.
Information security policies and processes
Provided through security roles which are applied to each user. The security role defines the access the user has. Users that no longer use the system are initially disabled for 90 days before being permanently being removed from all systems. Data breaches are immediately escalated to the Chief Security Officer, mitigation plans are immediately put in place and affected users are notified and kept up to date with actions take to remediate the breach.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are configured and audited in the system throughout the lifetime of the service.
All changes are initially tested in a non-production instance of the service to determine the impact of the change and once test is then deployed to production.
Any changes to production are logged and versioned.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
AWS and Microsoft manage vulnerabilities on the platform and services are patched as per their recommendations.
When a potential threat is notified by the third-party provider it is immediately reviewed and assessed by the Chief Information Security Officer and any actions for remediation are implemented as a top priority. Any impact on the service in terms of downtime is notified to the customer.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
There are several alerting services in the product that notify us of potential compromises and a response is provided in accordance with the severity of the issue raised. Top priority items are looked at within 2 hours of notification.
Incident management type
Supplier-defined controls
Incident management approach
Users can report incidents via different channels: email, online chat or telephone.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Covid-19 recovery

Covid-19 recovery

We endeavour to employ staff that have been severely impacted by Covid-19 either financially, emotionally or mentally in order to provide them with the opportunity they need to help them back into work.

Pricing

Price
£30 to £1,200 a user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We provide a demo of the services and ongoing support via email, videoconferencing and telephone for any clarifications needed in regards to the service.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at eranstern@aimcomputing.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.