Zengenti Limited

Contensis Design and Build Services

Our professional services enable us to design and build any type of web system using the Contensis CMS. To put a complete project together e.g. your new website, you will need a Contensis CMS service together with either these design and build services or our knowledge transfer and training services.

Features

• Discovery, research, analysis and agile project management
• Content audits, user needs workshops and task analysis consultancy
• Information architecture, content modelling and navigation design
• User experience (UX) consultancy
• Front-end development / HTML, CSS, JavaScript implementation
• Accessible and mobile-first responsive designs and templates
• Content migration
• Testing and site launch
• Bespoke development and integrations
• SSO authentication integration with ADFS, Azure AD

Benefits

• We can build any web system
• Designs, templates and components are mobile-first and fully responsive
• Complete service from idea to launch and continual improvement
• Websites, customer accounts, intranets, extranets, portals, e-commerce
• Full user experience (UX) approach to encourage channel shift
• Technical content migrations from any legacy CMS
• Standard WCAG accessibility approach includes AA-rating, AAA if required
• Complete digital transformation projects

£800 to £1,600 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@zengenti.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

439735122385890

Contact

Stef Robinson / Ola Andersson
01584 824202
tenders@zengenti.com

Planning

• Planning service: Yes
• How the planning service works: We begin the process with a purely internal meeting where the staff who have handled contract discussions and signing hand over all the information gained to delivery teams. In particular, this includes the Hosting Operations team who will provision the Contensis Cloud CMS. This information is also recorded in standard forms for later reference. ; ; Staff from the Hosting Operations team will then be available to liaise with your technical staff to identify the required actions, and to carry out those required of us. ; ; If we are also undertaking website design and delivery work for you, provision of the cloud software will be a seamless part of the overall work plans. ; ; As part of the on-boarding process, most of our projects have an element of project management. Zengenti delivers projects using an agile methodology, based on scrum. Prioritised deliverables (milestones) will be tackled in a series of time-boxed sprints. These deliverables will be produced by a project squad, typically made up of designers and developers, with a dedicated scrum master.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Contensis Cloud Content Management System (CMS)

Training

• Training service provided: Yes
• How the training service works: Our teams are Contensis experts. Many of our developers have been with the company since the Contensis system was first conceived and released. They use it every day, and they have been instrumental in guiding its development. Our high staff retention means their experience is unrivalled – whatever you want us to build, our teams have the skills to do it. We can also train you to do it yourself. Contensis is designed for casual use, and for users to start using the interface without having completed an extensive training course. With many of our clients we see that the CMS is so easy to use that very little training is required for day-to-day, basic content editing. We do however, offer formal training courses which are tailored to fully equip the roles users take in Contensis. This ranges from simply contributing news or creating content, to approving content from multiple users and administering the system. We also provide technical training for your developers.
• Training is tied to specific services: Yes
• Services the training service works with: Contensis Cloud Content Management System (CMS)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The process we undertake together to migrate to the cloud depends on your current situation and the extent of the services you have contracted Zengenti to provide. ; ; You may have the necessary in-house skills needed to build websites. Here we provide a set of training that equips your staff to create and edit pages, to administer the Contensis system and to translate designs into working websites. ; ; If you have engaged us to design and build your site, we will be responsible for the migration process which, if required, we will involve you in, helping with knowledge transfer. ; ; The site will be delivered in stages, one of which can be a technical migration of content from your legacy CMS over to Contensis. Zengenti has tried and tested migration skills. We’ve migrated a huge number of websites over the past 15 years – many millions of pages. We’ve built a suite of tools for our own use (which we also release to clients). These let us import content from various sources – the most common being websites, file repositories, databases, and XML files.; ; If your project includes content from any legacy system, we can confidently incorporate this step into the overall delivery.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Contensis Cloud Content Management System (CMS)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We’re specialists in content management, website development, website accessibility and standards compliance and have been designing and building websites for our customers since 2001. ; ; Our teams have significant experience delivering websites to WCAG AA or AAA accessibility standards that perform effectively and align with search engine optimisation (SEO) best practices.; ; Our accessible website improvement platform, Insytful, is a tool that provides a single place to evaluate how searchable, accessible and enjoyable your website is for all users. Whether you are a content editor, product owner, a developer, or any other team member - Insytful allows you to identify and address website performance and content-specific issues.; ; Insytful gives you the tools to gauge the quality and overall performance of your website, to promote accessibility and great online experiences for all visitors, covering all accessibility requirements.; ; Insytful is a standalone product that can work in tandem with Contensis, or with any other CMS/static website.; ; Further information about it can be found on the Digital Marketplace. Search for "Insytful" under cloud software. ; ; In addition, our Hosting Operations team also undertakes comprehensive monitoring of our overall infrastructure. They make changes to ensure constant high performance, while keeping you informed via the change management process.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Zengenti provides support for organisations using the Contensis Cloud service. This support covers all aspects of their use of Contensis. ; ; We provide support to the web systems published by Contensis. They are subject to our 99.99% uptime SLA. Any issue affecting the availability or major functionality of front-end sites is regarded as "Critical" and will be resolved 24/7/365. ; ; Application support is provided for the underlying Contensis CMS. This includes helpdesk, hot fixes and upgrades. These are dealt with during office hours/days, except where a CMS issue affects the uptime of sites. In this case it would be "Critical" and also handled 24/7/365.; ; Many clients also have a service contract that provides for changes to the site templates and stylesheets. This is an additional cost option, typically involving one or two days of services per month.; ; All clients have a dedicated Account Manager who helps with issues that can't be dealt through direct support tickets, such as contractual and commercial aspects.

Service scope

• Service constraints: As standard, all our support is undertaken remotely. This is essential to provide the rapid response levels our SLA demands. Onsite support and consultancy can be provided for less time-critical topics.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All critical tickets are responded to 24/7/365. Other levels are handled during the working week only.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: For new clients, support during any website design and build project is provided directly by the Professional Services team members working on your project. Where possible they will resolve the issue. Where an issue relates to the underlying Contensis instance, they may escalate it or arrange for it to be dealt with through the ticketing system.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 11 July 2022
• What the ISO/IEC 27001 doesn’t cover: Our ISO27001 certification covers all company operations, including our data centres.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Zengenti has invested in wood chip/pellets from sustainable sources to run our heating and hot water systems. Our biomass boiler helps to reduce energy loss during energy generation and distribution and the heating and hot water for our headquarters are completely supplied via this method. All the electricity that we consume as a company is 100% renewable. Both our data centres run using 100% renewable energy. All the electricity for our headquarters is also 100% renewable. We are currently planning the installation of a solar panel array in the grounds of our headquarters to further reduce the need for electricity from the grid. We have invested in the use of free air cooling in our own data centre at our headquarters, keeping systems cool in a more environmentally friendly way and reducing our power consumption by becoming less reliant on air conditioning units as a primary cooling source. Our staff continue to mainly work from home, which reduces the need to commute into the office, greatly reducing CO2 emissions and any unnecessary travel. The majority of our staff now typically come into the office a few days a month rather than every day.

  Covid-19 recovery

  As a company, our staff continue to mainly work remotely with around 5-10% of the team working from our offices at any one time. We have created more communal areas and casual meeting spaces to support this newer way of working. Supporting our teams to continue to work flexibly and remotely has greatly reduced travel and has reduced the demand on health services, as our teams are far less likely to come into contact with others who may have had COVID-19. We continue to ensure our teams are given the flexibility that they need to help others who might be shielding or who are at high risk from COVID-19. We have offered those who do need to work from the office paid leave if they need to stay away from the office due to illness, which is also helping to reduce the risk of others who are working from the office. Throughout the pandemic and beyond we have always tried to help our team with their mental health. We have a regular section in our weekly staff newsletter on mental health, offer quarterly mental health webinars, access to a paid subscription to the Calm app, and we also have trained mental health first-aiders who are available in the event that someone needs some help. Since the pandemic, we have embraced opportunities to get our teams together, and where we have been able to do so in a safe manner, such as outdoor walks for example. These activities have all been aimed at helping people to get together and encourage people to talk and share experiences.

  Tackling economic inequality

  As a company, we have created many training and development opportunities for young people. This starts with us supporting work experience and often ends with people from the local community joining our team, where we train them from the ground up in the latest technologies. We are one of the very few technology companies in the area, and we have given lots of opportunities to local people, which has helped to develop and diversify the local economy, which otherwise is very agricultural. We donate to charities and initiatives in our community, including sponsoring children with disabilities and low-income families to attend a circus event that they might otherwise not get the opportunity to participate in. We also regularly support our local food bank with donations. In terms of our own supply chain, this is very small and focuses almost entirely on three or four companies that provide our infrastructure services. Outside of these companies, who need scale to provide their services, we do largely use SMEs to deliver our other business requirements. This includes air conditioning engineers for our data centre through to local sole traders helping us deliver lunch for our teams. Working with business startups is something that we have always been willing and excited to do, ensuring that any risks are low enough not to impact any of our existing customers if something goes wrong.

  Equal opportunity

  Zengenti is an equal opportunities employer and has an equal-opportunity policy. The aim of this policy is to ensure that no job applicant or employee receives less favourable treatment on the grounds of gender, race, disability, colour, nationality, ethnic or national origin, marital status, sexuality, dependants responsibility, religion, trade union activity and age (up to 65). Selection criteria and procedures will be kept under review to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities. All employees will be given equal opportunity within the company’s service and will be encouraged to progress within the organisation. To ensure that direct or indirect discrimination is not occurring, recruitment and other employment decisions will be regularly monitored in conjunction with ethnic records of job applicants and existing employees. The company is committed to a programme of action to make this policy fully effective.

  Wellbeing

  We hold regular events as a team to look after our wellbeing and also raise money for charity. Previous events have included bake sales, organised treks, and a week of activities to support Mental Health Awareness Week which included yoga, pilates and running/cycling challenges. We have trained a number of our staff under the MIND courses on mental health awareness and first response, with an aim to help us spot any first signs and issues and offer any help to our teams. We have a #wellbeing channel in Slack for all employees to send uplifting messages, news or share advice. There is also a section in our internal newsletter on mental health and all our teams get involved in order to produce this, helping to raise general awareness as well as delivering advice and suggestions aimed at helping anyone who might be struggling with their mental health. Prior to the COVID-19 pandemic when we were all working in the office, we ensured that we made adjustments to the office space to accommodate team members who struggled with physical issues such as noisy spaces. We continue to ensure we offer wellbeing support in how people work wherever possible. We are planning in the future to support local primary schools with their mental health activities too, by providing access to activities such as yoga and meditation.

Pricing

• Price: £800 to £1,600 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@zengenti.com. Tell them what format you need. It will help if you say what assistive technology you use.