BRIGHT CONSULTING

Splunk Advisory, Implementation and Support Services

As Splunk accredited Premium partner Bright provides value-based consulting, assessment, implementation, managed support and additional post-implementation development for all Splunk products. Our Splunk Competence center includes certified Splunk consultants with specialization in Security and Compliance, IT Operations, Business Analytics, Anti-Fraud, IoT solutions. 16 Years in Telecom & Banking industries.

Features

• Assessment and use case definition
• Architecture design and enhancements
• Business analysis and consulting
• Implementation and integration of Splunk Platform and Add-ons/Applications
• End-to-end project management and stakeholder coordination
• Splunk custom applications/technical add-ons development and support
• Development and maintaining of reports, alerts and dashboards
• Managed services, platform/application support, and proactive monitoring
• Implementation and training of Machine Learning (ML) algorithms
• Automation and orchestration

Benefits

• Value-based consulting approach executed by certified Splunk solution consultants
• Risk-based approach
• Agile DevOps processes
• Solution-oriented Splunk Project Managers and Architects
• Architects experienced in ITSM, BI, Security, Analytics
• Sustainable partnership oriented towards customer business goals
• Vast experience in enterprise transformation and digitization programs
• Process analysis and Impact Analysis on the environment

£450 to £950 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bright.consulting. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

439760234822063

Contact

Monyo Monev
‪+44 20 8078 0586
sales@bright.consulting

Planning

• Planning service: Yes
• How the planning service works: Our projects typically start with the assessment of the business objectives, the current state of the organization, environment and defining a target state based on specific business goals. The assessment is tailored to a specific business initiative, delivered through a series of interviews with key IT and Business stakeholders to detail current and future requirements across services, processes, organization, and technology landscape, review and assess adherence to industry best practices, develop both process and organizational gap analysis, prioritize gaps and develop process and organizational transformation roadmap, assess risks, change, and organizational readiness, develop a transformation roadmap with blueprint of necessary activities to understand the exact level of effort, risk, and change (people, processes an tools) necessary to deliver the expected business results. Our approach will also provide you with tailored tactics to prioritize business planning, actions to maximize the results and enable productivity across the enterprise, focusing the project deliverable and selecting the best available technological approach.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Bright provides custom trainings for specific environments and related to the functions that need to be executed by the customer company professionals. Of course, the splunk training services for all splunk products are available for purchasing via Bright.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Bright provides a bespoke end-to-end customer focused service, using agile methodology. We cover anything from basic migration activities to fully customized solutions, including integrations to various 3-rd party platforms. With more than 14 years of experience in migrating from old onsite legacy platforms to cloud based solutions, our approach includes risk analysis beforehand, ensures data integrity and minimum impact on availability and IT/business systems/services in general.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Apart from constant checks during the development/configuration process, Bright has established processes for QA, UAT and performance testing. These are typically a must-have in the Solution documents, prior to the project start. Our team performs the tests in a production-like configuration, or if this is not feasible, to the best possible scenario. We always sign-off our work as Production Ready, realizing the pre-defined and ad-hoc tests UCs together with or within full visibility by the customer company reps.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security and Compliance Assessment
  • Security Architecture Support
  • Security Consulting
  • Security Posture Monitoring
  • Security Information and Event Management Implementation
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Bright offers continued platform support and after go-live enhancements for all splunk implementations. On top, we are able to take over as managed service the full responsibility for the platform ongoing support, additional changes, incident handling and monitoring of the system/applications' health.

Service scope

• Service constraints: Main support processes are driven by our EMEA MS center. In case that on-site support is required, Bright is able to provide such resources, subject to the requirements' specifics, availability of our support team and desired business outcome.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Bright response times are according to customer contract and reflect the business goals and criticality at stake. We are flexible to provide instant reaction, should there is such business need.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Bright offers tiered support services, with various options available to our clients, according to the agreed SLAs. Apart from the experienced support personnel, Bright would assign a Technical Project Manager and an Account Manager (CSM) who will supervise the success of the project/support activities and ensure up to date status reporting throughout the commitment period.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CISQ
• ISO/IEC 27001 accreditation date: 20.04.2019
• What the ISO/IEC 27001 doesn’t cover: All covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Bright is trying to focus on the wellbeing of its employees:; Employee wellness policy; Good management; Feedback; To improve staff retention; Natural environment; Health

Pricing

• Price: £450 to £950 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@bright.consulting. Tell them what format you need. It will help if you say what assistive technology you use.