E-Sign UK ltd

E-Sign UK Ltd - Electronic Signatures

E-Sign is a leading provider of eIDAS compliant, secure electronic signatures and digital document management solutions. The electronic signature platform enables users to create, e-signature, send documents, negotiate contracts, accept payments, and create automated workflows. E-Sign offers a range of e-signature services, supporting unified digitalisation and simplified document transaction management.

Features

• eIDAS Electronic Signatures
• Workflow Implementation and Onboarding
• Easy-to-use E-Signature Platform
• Integration into Existing Applications
• Advanced Audit Trial
• Multi Language Application
• Digital Signature Certificate
• Secure Document Storage
• Real time ID Verification with the E-Sign ID Checker
• Electronic Consent

Benefits

• Significant reduction in document processing time
• Improved compliance
• Increased data and document security
• Environmentally friendly
• Electronically sign documents from anywhere, on any device
• Works with the applications you already use
• Lower transaction costs
• Trusted electronic signature service provider
• Cut down on stationary, storage and postage costs
• Carbon Counter to track carbon reduction

£96 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thomas.taylor@esign.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

440055373233623

Contact

Tom Taylor
(+44) 0330 057 3001
thomas.taylor@esign.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No constraints
• System requirements: Internet Access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times within 10 minutes
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Yes, our web chat is fully functional with assistive technologies
• Onsite support: Yes, at extra cost
• Support levels: £450 day rate for support and training
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: E-Sign provides user guide web pages, tutorials videos, web demos and onsite training (additional cost)
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Whenever a document is signed using the E-Sign platform, each party receives a signed copy of the document. Users can also download their documents from the platform.
• End-of-contract process: E-Sign is Software as a Service, each E-Sign plan provides access to features and functionality specific to that plan:; https://www.e-sign.co.uk/electronic-signature-pricing/

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Fully optimised for all mobile devices
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Fully optimised UI
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: For more information, please see the following link:; https://www.e-sign.co.uk/wp-content/uploads/2021/06/E-Sign-Digital-Accessibility-Document-2021.pdf
• API: Yes
• What users can and can't do using the API: API information can be accessed via this link:; https://www.e-sign.co.uk/api-overview/
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can select what features they require via API and we can build bespoke platforms

Scaling

• Independence of resources: E-Sign conduct capacity planning reviews on a regular basis and ensure systems and personnel are in place to meet customer demand. ; Our server infrastructure monitors realtime load capacity and has significant redundancy measures.

Analytics

• Service usage metrics: Yes
• Metrics types: Envelope usage, team stats, daily activity and more
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Direct download
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Word
  • Excel
  • PDF
  • Pages
  • Numbers

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: https://www.e-sign.co.uk/service-level-agreement/
• Approach to resilience: E-Sign has a robust disaster recovery mechanism in place. Our servers within our datacentre have maintained multiple power and cooling distribution paths, and include redundant components (N+1). Data 99.99 % Availability. Our servers have centre facilities includes N+1 on all components and multiple LV path options. The servers are continually monitored 24 hours per day. If there were to be an issue at the primary data centre, the disaster recovery server would replicate the platform and initialise within 40 minutes. If circumstances force E-Sign from its current premises, access to the data centre business continuity centre will allow E-Sign to re-create both our office and IT environment within a very short time, so that critical operations will be up and running with minimum disruption to customers and communications.
• Outage reporting: E-Sign places notifications of outages on the website and direct mails all users of the system, as well as RSS messages

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Two factor authentication and role based access pre defined by the user
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 26/03/2022
• What the ISO/IEC 27001 doesn’t cover: N.A
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: British Assessment Bereau
• ISO 28000:2007 accreditation date: 26/03/2022
• What the ISO 28000:2007 doesn’t cover: N/A
• CSA STAR certification: Yes
• CSA STAR accreditation date: 23/03/2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: Trustwave
• PCI DSS accreditation date: 02/03/2022
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001 standard Policies and Procedures

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: E-Sign has change logs and version controls in place to monitor change management processes. All changes are tracked and tested in our staging environment.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The development and server team continually monitor and test for vulnerabilities and threats. Patches are deployed when required, and Information is gathered about potential threats via multiple sources.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Server team monitor and run penetration testing continually. Once any compromises are established, they are addressed immediately.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents are reported via our ticketing system and allocated to the relevant person. They are then thoroughly investigates and addressed. Reports are completed in an incident report log and preventive action taken where required.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  E-Sign have a responsibility to contribute solutions to climate change. We're lucky to have some brilliantly diverse people leading our climate work across the business who are committed to the world's forests by contributing towards saving paper. E-Sign staff have also been involved in initiatives such as tree planting, to combat climate change.
• Covid-19 recovery:

  Covid-19 recovery

  Throughout the Coronavirus pandemic, E-Sign has been helping businesses mobilise, stabilise and return to work. During the post-COVID-19 recovery period, we're helping these same businesses find opportunities while becoming stronger – including building resilience to navigate future shocks, by implementing robust digital solutions.
• Tackling economic inequality:

  Tackling economic inequality

  Social purpose is woven into E-Sign's fabric. E-Sign is committed to tackling economic inequality at the root by creating new businesses and new employment opportunities, to improving education and training. Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society.
• Equal opportunity:

  Equal opportunity

  E-Sign is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. E-Sign's has an EEO Policy in place, which is the standard which everybody within the organisation adheres too.
• Wellbeing:

  Wellbeing

  E-Sign is committed to providing a healthy working environment and improving the quality of working lives for all staff. The wellbeing strategy aims to support the E-Sign's mission and core values of freedom of thought and expression, freedom from discrimination and the recognition that the ; E-Sign's staff are its greatest asset.

Pricing

• Price: £96 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 14 day free trial and free web demo
• Link to free trial: https://www.e-sign.co.uk/register/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thomas.taylor@esign.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.