Peoplesafe

Housing Lone Worker Safety and Employee Protection Solutions From Peoplesafe

Peoplesafe delivers BS8484-accredited lone worker protection as a trusted employee protection provider. Trusted by over 100 housing organisations, devices, apps and body cameras connect to a 24/7 Alarm Receiving Centre, ensuring your staff can receive help through real-time monitoring, emergency response and location intelligence.

Features

• BS8484:2022-accredited lone worker alarms with guaranteed emergency response
• 24/7/365 Alarm Receiving Centre, EN50518:2019 and BS9518:2021 accredited
• • First-class data security, ISO27001 and Cyber Essentials Plus accredited
• SOS alarms answered within four seconds by trained ARC operators
• Fall detection, timed sessions and lone worker welfare check-ins
• Server-side data ensures response if signal or battery lost
• 4G devices, Roamsafe eSIM, best connectivity, longest battery life
• Nexus workforce safety platform with reporting, analytics and insights
• Open API integration for HR, workforce systems and safety platforms
• Body-worn cameras, Roamsafe, Team Broadcast and mass notification technology

Benefits

• Strengthen duty of care for employees in public-facing roles
• Protect dispersed staff with guaranteed emergency response, anytime, anywhere
• Improve incident outcomes with professional ARC triage and escalation
• Reliable 99.99% uptime, answering alarms whenever you need us
• Maintain coverage when signal drops or device battery fails
• Deter aggression using overt body-worn camera solutions
• Demonstrate compliance using audit-ready reporting and incident insights
• Secure end-to-end solution with full control over security and quality
• Reduce administration through centralised Nexus safety management
• Futureproofed alarm responses throughout contract regardless of legislation changes

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsupport@peoplesafe.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

440420582167960

Contact

Sophie Kent
08450360999
bidsupport@peoplesafe.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Peoplesafe’s service is designed to be resilient, scalable and inclusive, with minimal constraints. Planned maintenance is scheduled outside core hours and communicated in advance, with no loss of emergency response coverage. The platform delivers 99.98% uptime and supports a wide range of purpose-built safety devices and mobile apps. Full functionality requires compatible hardware and network coverage. Implementation follows a PRINCE2-led onboarding approach to ensure effective adoption, continuity and return on investment.
• System requirements:
  • IOS or Android smartphones for Peoplesafe safety apps
  • User authentication via secure login or SSO
  • Optional API access for workflow and system integrations
  • Administrator access for user and device management

User support

• Email or online ticketing support: Yes
• Support response times: Emails and support tickets are answered within 1 working day, with an average response time of approximately 4 hours during business hours, Monday to Friday. Out-of-hours and weekend support for emergency incidents is provided 24/7 via our Alarm Receiving Centre. Non-urgent queries submitted at weekends are responded to on the next working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Peoplesafe regularly tests its web-based services, including web chat functionality, to ensure accessibility and usability for all users. Testing aligns with recognised accessibility standards and includes compatibility checks with assistive technologies such as screen readers, keyboard-only navigation and browser accessibility tools. Feedback from users and accessibility reviews is used to inform ongoing improvements, ensuring the service remains inclusive, intuitive and accessible for users with differing needs.
• Onsite support: Yes
• Support levels: Peoplesafe provides structured, scalable support designed to meet the needs of public sector and enterprise customers, ensuring continuity, responsiveness and long-term value.; ; Standard Support is included at no additional cost and provides email and online ticketing support during business hours. Emails are answered within one working day, with an average response time of approximately four hours. Emergency incidents are handled separately and continuously by Peoplesafe’s 24/7/365 Alarm Receiving Centre, ensuring uninterrupted protection for end users.; ; All customers are provided with a dedicated Account Manager at no additional cost, acting as the primary point of contact for commercial, service and relationship management.; ; In addition, Peoplesafe offers access to a Customer Success Team, scaled according to the size and complexity of the account. This flexible support structure mirrors customer needs and may include onboarding support, training, adoption initiatives, reporting, service reviews and continuous improvement activity to maximise outcomes and return on investment.; ; Where required, enhanced or bespoke support arrangements can be agreed, including additional technical or configuration support. All services are delivered by experienced, UK-based teams with specialist knowledge of workforce safety, cloud platforms and critical response operations.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Peoplesafe helps users start using the service through a structured onboarding and training approach tailored to each organisation. During implementation, customers receive guided setup and mobilisation support to ensure the service is configured correctly. Training can be delivered onsite, virtually, or through live workshops, depending on customer requirements.; ; End users are supported with a range of learning options, including e-learning modules, user guides and quick-start materials for mobile apps and safety devices. Administrators receive role-based training covering system setup, user management, reporting, and governance.; ; Peoplesafe also delivers regular webinars to support ongoing learning, refresh knowledge, and introduce new features or best practice. In addition, users have access to online documentation, a knowledge base, and responsive customer support. This blended approach ensures confident adoption, consistent use, and long-term value across the organisation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, Peoplesafe supports customers to securely extract their data in line with contractual and data protection requirements. Authorised customer administrators can request data exports covering agreed datasets such as user records, device information, activity logs, and historical reports. Data is typically provided in commonly used, open formats to ensure it can be accessed, reviewed, and reused without reliance on Peoplesafe systems.; ; Where required, Peoplesafe works directly with customers to scope the data extraction, confirm formats, and agree secure transfer methods. This may include support for larger or more complex datasets to ensure completeness and accuracy.; ; Once data extraction has been completed and confirmed, Peoplesafe follows defined data retention and deletion processes in line with GDPR and contractual obligations. This ensures customer data is handled securely throughout the end-of-contract process, providing transparency, control, and assurance over how information is extracted, transferred, and ultimately removed from the platform.
• End-of-contract process: The contract price includes standard off-boarding support, deactivation, and data exports. Additional costs may apply only where customers request bespoke data extracts, non-standard formats, or extended support beyond the agreed contract scope. Any additional charges are agreed in advance, ensuring clarity and no unexpected costs.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Peoplesafe’s service is designed to operate on both mobile devices and desktop environments. The mobile service, available on iOS and Android, is built for frontline and lone workers, providing real-time safety features such as SOS alarms, timed check-ins, GPS location sharing, and automatic alerts. It is optimised for ease of use in high-risk or time-critical situations while users are on the move. The desktop service is a secure, web-based platform for managers and administrators, supporting user and device management, reporting, dashboards, and audit oversight. Both services are fully integrated, with real-time data shared across platforms.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: A clear, intuitive, and role-based service interface across mobile apps, safety devices, and the desktop platform. The mobile interface is designed for at-risk workers, offering one-touch access to key safety functions such as SOS activation and check-ins, supported by prompts for confident use in time-critical situations. Dedicated safety devices use simple physical buttons and clear indicators to ensure ease of use in challenging environments or where smartphones are unsuitable. The desktop interface is a secure, web-based portal for managers, featuring dashboards and structured menus that provide visibility of users, devices, alarms, and activity trends for effective oversight, reporting, and governance.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Peoplesafe designs its interfaces in line with recognised accessibility standards and inclusive design principles. User interfaces for mobile apps, safety devices, and the web-based management platform are tested internally and through customer feedback to ensure usability for users with differing needs. This includes consideration of screen readers, adjustable text sizes, high-contrast displays, and clear visual and audio cues. Physical safety devices are designed with tactile buttons, audible alerts, and simple interactions to support users with visual or dexterity impairments. Accessibility is reviewed as part of ongoing product development, with improvements informed by real-world user feedback and operational use.
• API: Yes
• What users can and can't do using the API: Peoplesafe provides an API to support integration with customer systems and enable efficient administration through controlled automation. The API is designed for organisational use and complements the core Peoplesafe platform, helping customers align the service with their existing processes and systems.; ; Through the API, customers can set up and manage key elements of the service, including creating, updating, and deactivating users, assigning users to teams or roles, and synchronising user data from HR or identity management systems. This supports accurate records, reduces manual administration, and enables scalable onboarding. The API can also support identity and authentication workflows, including integration with Single Sign-On (SSO) where required.; ; Customers can make ongoing changes via the API, such as updating user details or organisational structures as teams evolve. All changes are reflected in the Peoplesafe management platform, ensuring consistency and strong governance.; ; To protect safety-critical operations, certain functions are intentionally managed within the secure Peoplesafe platform. ; ; Peoplesafe’s in-house development team works closely with customers to understand evolving API requirements and actively explores enhancements and new integrations where they add value, ensuring the API continues to develop in line with customer needs.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise Peoplesafe’s service to align with their operational needs, risk profiles, and organisational structures. Customisation includes user roles and permissions, team structures, escalation processes, reporting views, and alert configurations. Buyers can also tailor how safety features are applied to different user groups, ensuring the service reflects varying risk levels and working patterns.; ; Customisation is carried out through Peoplesafe’s secure, web-based management platform and, where appropriate, via API integrations. Authorised administrators can configure settings, assign users to teams, manage devices or apps, and define reporting and governance preferences without requiring technical expertise.; ; Customisation is role-based. Designated customer administrators are responsible for configuring and managing the service, supported by Peoplesafe’s implementation and account management teams. End users have access only to relevant safety functions on mobile apps or devices, ensuring simplicity, consistency, and safe operation while maintaining organisational control and governance.

Scaling

• Independence of resources: Peoplesafe ensures independence of resources through a scalable, cloud-based architecture designed to protect performance for all customers. The service is hosted on Microsoft Azure and uses isolated, multi-tenant environments with strict logical separation between customers. Capacity is actively monitored and automatically scaled to meet demand, ensuring that increased usage by one organisation does not impact others.; ; Access controls, role-based permissions, and data segregation prevent cross-customer interference at both system and data levels. Performance, availability, and usage are continuously monitored, with proactive capacity management and resilience measures in place.

Analytics

• Service usage metrics: Yes
• Metrics types: Peoplesafe provides service usage metrics to support oversight, governance, and continuous improvement. Metrics include user activity and engagement, alarm volumes and outcomes, check-in compliance and device status. Data can be filtered by team, role, or time period to identify trends and usage patterns. Metrics support audits, internal reporting, and operational reviews, helping organisations understand adoption and effectiveness of the service.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Peoplesafe provides a clear and secure approach to data export. Authorised customer administrators can export data directly from the web-based management platform using built-in reporting and export tools. ; ; All data exports are permission-controlled, auditable, and handled in line with GDPR and information security best practice to ensure confidentiality and integrity.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Peoplesafe provides a highly available, resilient service designed to support safety-critical use cases. The platform is hosted on Microsoft Azure and benefits from geographically resilient infrastructure, built-in redundancy, and continuous monitoring to maximise uptime and reliability.; ; Service availability is typically delivered at 99.8%–99.9%, measured on a monthly basis and excluding planned maintenance, which is communicated in advance wherever possible. Availability covers access to the Peoplesafe management platform, mobile applications, and supporting services required for normal operation.; ; Rather than applying a one-size-fits-all approach, availability targets and service levels are defined within each customer contract, allowing SLAs to align with the customer’s specific operational and risk requirements. Performance and availability are continuously monitored, with proactive incident management and escalation processes in place to minimise disruption.; ; Where agreed SLA levels are not met, remedies are applied in line with the individual contract terms, ensuring transparency, fairness, and alignment with customer expectations. This approach ensures flexibility while maintaining strong, measurable service assurance.
• Approach to resilience: Peoplesafe’s service is designed for resilience and continuity, reflecting its use in safety-critical environments. The platform is hosted on Microsoft Azure and benefits from enterprise-grade infrastructure, built-in redundancy, and automated recovery capabilities.; ; The service is deployed across geographically diverse Azure data centres, ensuring that no single point of failure can impact availability. Data is encrypted and replicated across multiple locations, supporting rapid recovery in the event of infrastructure or regional disruption. Azure’s resilient networking, power, and physical security controls further protect service availability.; ; Peoplesafe continuously monitors system performance, capacity, and availability, with automated alerts and proactive incident management in place. Regular resilience testing, backup verification, and disaster recovery planning are embedded within operational processes.; ; This approach aligns with the government’s Cloud Security Principle 2: Asset protection and resilience, ensuring customer data and services remain available, secure, and protected. Further detail on resilience and datacentre architecture can be provided on request.
• Outage reporting: Service status updates are published via a public service status dashboard, available at the Peoplesafe Service Status page. This dashboard provides real-time information on platform availability, identified incidents, and progress updates during any service disruption.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Peoplesafe restricts access to management interfaces and support channels using role-based access control (RBAC). Access to the management platform is granted based on defined user roles, ensuring individuals only have permissions appropriate to their responsibilities. Strong authentication controls, including secure password policies and support for multi-factor authentication where required, are applied. Administrative access is limited to authorised personnel and is logged and monitored. Access to support channels is restricted to approved customer contacts, with verification checks completed before any account changes or data access. This approach ensures secure, auditable access and protects customer data from unauthorised use.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Peoplesafe operates a comprehensive information security framework aligned with recognised standards and best practice. The organisation is ISO 27001 certified and accredited to Cyber Essentials Plus, providing independent assurance of its information security controls.; ; Information security policies cover areas including access control, data protection, incident management, risk assessment, secure development, and supplier management. Policies are approved at senior management level and reviewed regularly to ensure continued relevance and effectiveness.; ; Clear reporting structures are in place, with defined ownership for information security and escalation routes for incidents and risks. Compliance is enforced through role-based access controls, mandatory staff training, background checks, and ongoing security awareness programmes. Regular internal audits, vulnerability assessments, and independent testing are carried out to verify adherence and identify areas for improvement, ensuring policies are consistently applied across the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Peoplesafe follows a structured configuration and change management process to maintain security, stability, and traceability. All service components, including applications and infrastructure, are version-controlled and tracked throughout their lifecycle, from development to retirement. Changes are managed through a formal process that requires logging, review, approval, and testing before deployment. Each change is assessed for potential operational and security impact, including risks to data protection, availability, and service performance. Security is embedded within the development lifecycle through code reviews, automated testing, and vulnerability scanning. Higher-risk changes follow enhanced approval and controlled release processes with rollback plans in place.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Peoplesafe operates a proactive vulnerability management process to identify, assess, and remediate security risks. Potential threats are assessed through continuous monitoring, regular vulnerability scanning, penetration testing, and risk assessment aligned to industry best practice. Vulnerabilities are prioritised based on severity, impact, and exploitability, ensuring the most critical issues are addressed first. Security patches and updates are deployed promptly in line with defined remediation timelines, with urgent fixes expedited where required. Threat intelligence is informed by trusted sources including software vendors, cloud service providers such as Microsoft Azure, independent security partners, and recognised industry advisories.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Peoplesafe operates a proactive vulnerability management process to identify, assess, and remediate security risks. Potential threats are assessed through continuous monitoring, regular vulnerability scanning, independent penetration testing, and risk assessment aligned to industry best practice. Vulnerabilities are prioritised based on severity, impact, and exploitability, ensuring critical issues are addressed first. Security patches and updates are deployed promptly in line with defined remediation timelines, with urgent fixes expedited where required. Threat intelligence is informed by trusted sources including software vendors, Microsoft Azure, independent security partners, and recognised industry advisories. This approach ensures emerging risks are identified early and managed effectively.
• Incident management type: Supplier-defined controls
• Incident management approach: Peoplesafe operates a structured incident management process to ensure rapid response and clear communication. Pre-defined procedures are in place for common events, including service incidents, security issues, and operational disruptions. Incidents can be reported by users via customer support channels or identified through continuous system monitoring and alerts. Each incident is logged, assessed, and managed through defined escalation paths. Customers are kept informed through timely updates, and post-incident reports are provided where appropriate, outlining impact, actions taken, and resolution. This approach ensures transparency, accountability, and continuous improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Peoplesafe offers a free, time-limited trial including core safety features for up to 20 users. Trials last a maximum of two weeks and are arranged via an account manager. Where more complex or longer trials are required, alternative arrangements or paid-for options can be offered.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 2 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A - Certification in place
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SSAIB
• ISO 9001 accreditation date: Tuesday 1 October 2024
• What the ISO 9001 doesn’t cover: N/A - Certification in place
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E161fb73-a270-445f-a413-4728afb7218a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 64a08be2-00c9-41a1-82e6-70a8295388a6
• Other security certifications: Yes
• Any other security certifications:
  • EN50518
  • BS9518
  • BS8484

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsupport@peoplesafe.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.