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Escalla

Training Design, Delivery and Floorwalking Support

Provision of comprehensive training and support solutions for new system adoptions within public safety, health and local government.

Services include, classroom training, classroom provision, online training, post go-live support, e-learning and Learning Management Systems.

We offer turnkey solutions including venues, staff, recruitment and scheduling.

Features

  • Experienced trainers in both classroom and virtual environments
  • Full training lifecycle support
  • Training design and development
  • Turnkey solution including resourcing, venues and administration
  • Training project management
  • elearning design and development
  • Learning Management System Provision
  • Monitoring and Evaluation of training

Benefits

  • Increase user adoption
  • Maximise return on Investment
  • Ensure staff satisfaction and wellbeing
  • Experts in training design and delivery
  • Turnkey solution bringing all elements together

Pricing

£300 an instance a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lou.mooney@escalla.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 4 0 5 0 2 6 2 9 2 8 5 3 6 8

Contact

Escalla Lou Mooney
Telephone: 0203 941 4100
Email: lou.mooney@escalla.co.uk

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
From large-scale bespoke projects to the management and maintenance of specialist training facilities, escalla is committed to developing and delivering training solutions which meet the specific and complex needs of our customers.

With over 25 years of experience in delivering training to the public sector, we are proud to be designing and delivering bespoke end-user training to some of the largest public safety teams in the UK. With the growing drive for digital transformation in the public sector, we deliver solutions that revolutionise how software is utilised and how essential data is monitored. Through exceptional blended models of training, colleagues develop knowledge and skills that enable them to adapt to newly implemented platforms with ease.

Adopting a new system is not without its challenges. To guarantee the success of such a transformation; efficient, comprehensive training is key. We take a blended approach, using a mixture of face-to-face classroom-based learning, complemented by online, virtual classroom learning to ensure a wider reach.

We then support this through effective go-live floorwalking support ensuring your people have the confidence and competence to use the systems and processes effectively
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Training and support is available in your workplace, or remotely and can be provided 24 hrs a day, 7 days a week and 365 days a year if required

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Support is provided through our floorwalker support service and users will be able receive 1-2-1 support when required

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Escalla are committed to fighting climate change and have implemented a number of policies to work towards this. These include:
Banning of single use plastics in our rest areas
Use of public transport where applicable/available
Incentivise use of electric vehicles with our staff
Encourage hybrid/home-working

Covid-19 recovery

As a training company, we have made specific contributions to helping the UK bounce-back from the Covid-19 pandemic. These include:

Remote Work Skills: we provide training on remote work best practices, virtual collaboration tools, time management, and digital communication skills. This can help employees adapt to remote work arrangements and maintain productivity.

Reskilling and Upskilling: We provide reskilling and upskilling programs to help individuals acquire new skills or enhance existing ones that are in demand in the post-pandemic economy. These include digital skills, data analysis, project management, and customer service training.

Mental Health and Well-being: We developed training programs on stress management, resilience building, mental health awareness, and supportive workplace practices. This can help individuals cope with pandemic-related stress and challenges.

Tackling economic inequality

At escalla, we are committed to tackling economic equality.
We ensure that all employees are paid a living wage that covers basic needs such as housing, food, healthcare, and education.
We invest in job creation programs, especially in underserved communities, and provide training programs to equip individuals with the skills needed for available jobs.
We practice corporate social responsibility by promoting fair wages, benefits, and working conditions, as well as responsible business practices that benefit communities and the environment.

Equal opportunity

One of the starkest imbalances in the UK workforce is gender and the fact that  COVID-19 has had a disproportionate impact on women. Research by the Fawcett Society reports: Women are 6 out of every 10 key workers, and 77% of the workforce at high risk of exposure to coronavirus are women. Women are more likely to work in shut-down sectors, with 23% of women and 16% men in these industries. Women are 5% points more likely to have lost jobs than men during the outbreak. Mothers in couples are one-and-a-half times more likely than fathers to have lost their job or quit since lockdown. Women are also underrepresented in the technology sector by a factor of 10. We are a signatory of the Tech Talent Charter, committed to drive greater diversity and inclusion in tech and an active member of Tech She Can, committed to work collectively to improve the ratio of women in technology.

Wellbeing

We are committed to supporting the UK workforce with their health and wellbeing. We provide a number of training programmes designed to help people stay on top of their mental health, both now and in the future.

Alongside our training programmes, our staff are all given the opportunity to invest in their mental wellbeing, however they choose. We offer:
Flexible Work Arrangements: work hours or remote work options can reduce stress and improve work-life balance.
Mental Health Support: counseling services and access to mental health professionals. We promote mental health awareness and reduce stigma around seeking help.
Training and Development: We offer training on stress management, resilience, and mindfulness. Provide resources for personal and professional development.
Open Communication: We have a culture where employees feel comfortable discussing their health concerns or work-related stress. Encourage open dialogue and provide avenues for feedback.

Pricing

Price
£300 an instance a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lou.mooney@escalla.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.