Armadillo Sec Ltd

Umbraco Content Management System Consultancy and Support from Chess ICT

Chess is aligned with Umbraco’s online development strategies. Our overall focus within the Umbraco platform encompasses: - Securing effective public facing websites, portals and intranets - Leveraging document management/collaboration capabilities - Creating mobile solutions aligned with data capture techniques - Focused on the delivery of a compelling end user experience

Features

• Analysis Workshops & Requirements Gathering
• Business Process Mapping
• Web development to a proven methodology
• Design and creative services
• Managed services and Azure web hosting
• Open Source Web Content Management Solution
• Support contract with 24x7 monitoring
• Integration with other line of business apps
• Accessible Design and Development Services (WCAG 2.2)

Benefits

• Comprehensive web content management system
• Editing and content creation tools are customisable
• Design Authority
• No licensing fee for Web CMS
• Hosting solutions can be tiered for use

£800 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

440905207924044

Contact

Joanne Austin
08000461688
bids@cyberlab.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our planning process begins interactively in the form of workshops with the purpose of eliciting and documenting key Business and Functional Requirements. After collaborating closely with users, findings are presented to the client group for verification, revision and approval in a form that is succinct, transparent and comprehensive. The User Interface (UI) is designed and articulated in the form of wireframe diagrams, which, prior to the application of any branding, define the layout of screen real estate for key screens. In tandem with this process, consideration is applied to how database and other back end services will be configured. The subsequent graphic design process involves the creative team considering and applying crucial aspects related to brand, tone and style in a way that closely involves the client group, typically involving between two and three iterations. On sign off on key pages, the UI elements are integrated across the system, tested across browsers and different screen resolutions.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Chess Digital do not have a dedicated training team, however the developers that create the solutions are experienced in educating end users and more than capable of imparting the relevant skills, knowledge and insight.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Umbraco’s editing and content creation tools are customisable. You no longer have to feel restricted with changing the way you work to fit in with systems. At Chess we can help you customise any of Umbraco’s features to match your objectives.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Chess is an ISO9001 certified organisation. Quality is at the heart of our approach to design and develop methodology. Performance testing is achieved by deploying a load testing tool for websites, mobile and Enterprise apps. It determines the web performance and scalability of your application under the rigors of heavy traffic load. Hundreds or thousands of physical users are realistically emulated through on-premise load generators or in a cloud testing environment. At the same time, server monitoring information is collected in real-time to pinpoint application performance bottlenecks and isolate web speed issues. This tool makes website stress testing, app and mobile performance testing very efficient and quick thanks to its end-to-end test wizard that walks you through recording, configuring and executing tests. It also saves time on mobile app load testing due to its out-of-the-box support for native app frameworks. This tool has been deployed within a Central Government department.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Chess Digital provides a comprehensive and flexible support service. Our support program successfully supports Umbraco systems deployed UK wide with thousands of users. Chess Digital offers a dedicated helpdesk service manned by engineers familiar with the Umbraco development model from 9am to 5pm. Extended hours are available upon request. Unlike many IT support contracts, which may cover only operational support. Chess Digital support program combines operational support with proactive advice and knowledge transfer as a value added service. High level of strategic and operational expertise tailored to the needs of your Umbraco system and your digital strategy and our responses range from telephone support to on-site attendance as deemed appropriate.

Service scope

• Service constraints: Chess Digital offers a dedicated helpdesk service manned by engineers familiar with the Umbraco development model from 9am to 5pm. Extended hours are available upon request. We have engineers based throughout the UK and support can vary from on-site to telephone.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: "Service Levels Response Targets (Calculated from notification); ; Priority 1 Critical - 1 Hour; Priority 2 Major - 4 Hours; Priority 3 Minor - 8 Hours; Priority 4-6 Minor - 5 Working Days"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Chess Digital’s support service is a flexible program to provide Chess with a high level of strategic and operational expertise tailored to the specific needs of the system. Chess Digital offers a dedicated service desk for Umbraco with access to both Chess and client documentation. Unlike many IT support contracts, which may cover only operational support, Chess Digital’s support program combines operational support with proactive advice and knowledge transfer as a service. We provide a complete service tailored to the client's needs and the level of support required will be reflected in the team member assigned to it. We charge a flat rate for this.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Umbraco

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 25.05.2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI
• PCI DSS accreditation date: 25/05/2023
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "We have an environmental statement and are working to improve our ESG governance generally. We formulated a plan to become net zero by 2030 which is available on our website.; What we are doing to reduce our emissions ; -Our People – we launched a WIKI within Teams containing advice on how to minimise your environmental impact. ; -Our Suppliers – 95% of our environmental impact comes from suppliers. We have reviewed our supplier onboarding process to score their environmental impact and are in discussion with Key suppliers so we understand what they are doing to limit Carbon emissions and how we can work with them to make this happen.; -Our Customers – our sales efforts focus on transitioning customers to cloud services and low energy products such as FTTP. These are more efficient and will reduce emissions over time.; 95% of our emissions are from our supply chain/customer usage of our products and we are working on our supplier strategy to fully understand their plans and as well as proactively transitioning our customers onto more environmentally responsible products and services (e.g. Broadband -> FTTP) to help them hit their targets. ; 5%- us We have moved to 96% home working, reduced our office footprint from 6 to 1 and have seen a substantial reduction in our emissions and utilities usage (reported annually). This equates to over 350 people no longer commuting. ; Our People come together if they need to at head office or in a network of small hubs, for example all teams meet at least once per quarter and some choose to more frequently. ; This cuts carbon emissions significantly as ; -over 350 people no longer need to commute every day, ; -over 90% of internal, supplier and customer meetings take place over Teams ; -We reduced our office footprint from 6 to 1"

  Covid-19 recovery

  Chess have in place a robust and tested Business Continuity Plan, recovery for pandemics would be included within this BCP.

  Tackling economic inequality

  "Our UK sites sponsor twelve charities a year. One of the main philanthropic successes we have seen at Chess in recent years is the launch of our Engage platform. Successfully linking Culture and Charity by introducing a fun and quick way to provide companywide recognition and praise for all to see. All our people are encouraged to recognise when their colleagues have performed well by giving them ‘Praise’, The best thing about this – every time someone is praised, they get to donate £1 to one of the 12 Chess Charities. In 2023, we raised £9,000 through Praise recognition, which was part of the £45,000 total we donated.; When things happen in the world that we've not planned for, people will turn to their leaders to see how we will support them, recently, we sent medical and food supplies to the Romania – Ukraine border and donated to the Red Cross Ukraine Crisis Appeal.; Recent Regional and National Charity initiatives ; Bare Necessities; Bare Necessities is a toiletry bank based in South Manchester, founded by two friends, determined to do something to help local people have equal access to personal hygiene products. We have set up toiletry drop off points at each of the Chess hubs and will regularly be delivering these to be put into hygiene kits.; ; Mission Christmas Toys for Kids Appeal; Our people can gift £5 per month to go towards the Mission Christmas Toy Appeal that runs across the UK. ; ; Wrap Up Campaign; Wrap Up is a project run by various Rotary Clubs working in partnership across the UK to provide coats directly to people across the UK. Each Chess hub became a drop off point and our people donated over 50 of their old coats which were then circulated to the collection points across the UK."

  Equal opportunity

  "Our People have told us that they want to work flexibly and so the ability to work from different locations utilising all of the new technology we have embraced during the pandemic has become our new normal in terms of our working practices. This opens up an exciting opportunity to widen our recruitment activities to include groups of people who previously were not open to us because of the geographic and physical barriers that working in a fixed location bring. Removing these barriers and proactively searching out new ways to attract and recruit people from all areas of society will enable us to grow a much more diverse workforce with all of the cultural, social and financial benefits that this brings.; In Chess, we have always considered that we drive a culture that promotes inclusion and diversity. We have always celebrated all our people's successes, but complacency is dangerous and there is always more we can do. We pay close attention to what other organisations are doing, we listen to our people, and our goal is to drive hard in this area, providing the opportunity for all who wish to take it.; ; Economic – employment, training and work-experience opportunities; We support localisation in the delivery of services through:; ; a)Local employment; Chess can proactively look at ‘local’ employment, training and work-experience opportunities for individual where this is appropriate and deliverable. ; ; b) Apprenticeships; Graduate and Apprentice Schemes - We employ 5no apprentices across the business including IT and people support. ; ; c) Employability Training ; We offer young people employability training via interview practice, CV assistance and familiarisation with an office environment. We have previously offered work experience and apprenticeships to young people we have been introduced to via this scheme."

  Wellbeing

  "Communication and collaboration are vital to maintaining energy and focus at Chess, especially with most employees choosing to work from home.; ; Staff are encouraged to meet with their teams at one of the local hubs in a network spread across the UK. And there are two annual conferences to celebrate success and bring people together.; ; All teams have daily Teams 'huddles' to set the focus for the day and share any issues, as well as monthly 121s. Employees get monthly updates from the Chairman and Board of Directors to keep them up to speed on business performance, with daily 'need to knows' posted on internal channels. Additionally, the chairman hosts monthly lunches, allowing employees to express any concerns directly.; Working together in a positive environment; Every day, we encourage, motivate, and support each other to maintain a friendly positive atmosphere where everyone feels valued and cared for. Chess have created a culture that is inclusive and diverse where everyone is encouraged to bring innovative new ideas to the table and work together to achieve our organisational goals. It’s a place where hard work and success is rewarded. All our people set Goals and Responsibilities tied to our Blueprint which are reviewed regularly throughout the year, as well as a Personal Development Plan outlining their short and long term career objectives – both within and outside of Chess.; ; • We are advocates of diversity and inclusion, and our culture is open to everyone.; • Looking after our employees - Future Fit wellbeing - Chess ; • Early career apprenticeship and graduate programmes - national-apprenticeship-week-at-chess; • Passionate about encouraging and supporting women in tech, with above average industry standards for women in tech and females in leadership roles - International Women’s Day - Chess; • Flexible working options for every employee where possible"

Pricing

• Price: £800 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.