GET SWARMS LIMITED

Technical Architecture Service

Our Technical Architecture services establish a technology strategy and roadmap aligned to a client's defined business goals. We evaluate and mitigate risk to develop robust, resilient and scalable solutions. Our Services, are tailored to you, ensuring high performance, availability, resilience, recoverability, scalability, security and serviceability for your business.

Features

• Delivering Technical Architecture design systems and services, quality, and security.
• We can define and hand over high-level target technology/architecture/governance/management of
• Scale-up or down Swarms at 24hr notice.
• Certified and/or Ex-vendor staff available.
• An Advisory Board comprising of Industry leaders and domain Experts
• We provide open architecture, tailored to modern standards, and software
• Experience replacing legacy systems and relocation of existing systems.
• Our Architects are experts in assessing digital maturity and capability.
• Extensive experience in aligning Digital solutions and business drivers.
• Delivering Technical Architecture design systems and services, quality, and security.

Benefits

• Range of methodologies including TOGAF, Agile, Prince2, MSP P3M3, MOR.
• Enhanced Data security with Virtual desktops in Cloud available.
• Helps with things like data design, service design, and transition
• Delivers technical blueprint for interaction and interdependence of technical elements.
• Cohesion of Business Strategies and Enterprise Architecture.
• Align those in charge of delivery with strategic technological considerations.
• Get Low cost with scale up/down option, lower time-to-market.
• Improved Technical Architecture Governance.
• Compliance to GDS, GOV.UK, GDPR, ISO270001 standards.
• Range of methodologies including TOGAF, Agile, Prince2, MSP

£245 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amit.jain@getswarms.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

441118419695518

Contact

Amit Jain
07545641528
amit.jain@getswarms.com

Planning

• Planning service: Yes
• How the planning service works: We provide a planning service to support cloud hosting and cloud software implementation (IaaS, PaaS, Saas, building blocks etc.); ; Engage:; Dedicated Service Director (SD) to work onsite with client stakeholders; ; Discover (BA, Arch, SD); - Planning workshop to define vision, objectives, and scope; - Detailed existing systems analysis, As-Is and To-Be architecture, GAP analysis; - identify opportunities for business improvements and cost savings; - Cloud-Readiness-Assessment (CRA) & Business Continuity plan; ; Define:; - Objectives, SLAs, Target delivery dates; - Constraints, Issues, Risks, Dependencies (CARDI), mitigation plan; - Functional, NFRs & Integration Requirements analysis; - Cloud Design for hosting and maintenance; - Budget, TCO, “fit”-assessment; - Transition plan, operational plan and migration roadmap; - Training requirements for internal/external staff; - Business strategy and IT security traceability and alignment; ; Prototype; - prototype stage within a week; - testing with real target users to validate your ideas.; ; Scaling Team:; - team suitable to customer needs at very short notice.; - large professional pool of cloud experts; ; Manage;; - Free use of our Distributed Agile Work Management System to manage all activities; - Dashboard to view plans, stories, models, work, issues in infinite hierarchy - PDF export or share online
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We work with your organization to deliver training and share our cloud service expertise. Our teams can assist with development, improvement and support of the client cloud environment whilst enabling client teams to an assured level of knowledge that allows for secure handover and ongoing maintenance of the IT estate.; ; We provide knowledge transfer relevant to the work undertaken by us integral to our approach and processes.; •Documentation page from onset with "How to" guides for technical staff, Users and Administrators.; •Demos and Deliverable walkthrough workshops are setup at various stages to help understand the implementation.; •Screen recorded Demos, 2 mins Training Videos for key aspects.; ; Full handover and support period is provided to ensure new application gets properly embedded into client's ecosystem and that its users can use and manage the service with minimal support.; Additional training available on request for underlying or integrated systems used by solution.; We can evaluate training requirements for your staff for the given cloud service, prepare Capability Transformation service, Heat Map – Red/Amber/Green status model across all categories of assessment and recommendations for improvements based on Cost benefit analysis.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our team provide effective, structured migration service for GaaP, SaaS, IaaS, PaaS services across Virtual, Private, Public and Hybrid cloud infrastructures ensuring a fast and non-disruptive implementation of cloud technologies. This includes project initiation, planning, business analysis, architecture design, product backlog, code, QA, Devops, support, bug fixing, system review, runbook, deployment, training and KPI validation.; ; • Evaluation phase will not only assess the application at hand but also all the integrations and touch points application is connected to.; ; • Migration roadmap is created with emphasis on infra design, business continuity, future scalability, data and user migration.; ; • Transition phase to slowly roll out the new system and migrate the existing user base on to it. We strive to provide zero downtime and switch using blue green and canary models; ; • Decommissioning phase documents and decommissions the old system; ; • Dedicated Project Manager to manage implementation and control of scope of work including managing defined phases, underpinning stages and boundaries and controlling risks.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our team of QA and Performance testing specialists create processes and methods to ensure that the software will perform well under all conditions and scenarios. We can coach end users and clients to implement testing strategies or carry out the testing ourselves. We cover all aspects of the testing scope ensuring products are ready for production and improve end user experience. We provide a team of QA and Automated tester depending on number of functional modules that need to be covered. Soak testing to determine stability and performance of the software. Load testing to see and measure the outcome. Our QA tester will work with developers to provide functional testing, write acceptance criteria, prepare manual test plan, raise bugs, re-test and liaise with product owner/BA for approval. Automated tester is responsible for preparing and maintaining automated test plan, create regression framework and run regression tests in an iterative fashion. All processes check for stability, scalability, performance and throughput. We provide Test Managers, Functional & Non-Functional testing, Automated Testing,Performance & Load Testing,Usability & Accessibility Testing,Test Strategy,Test Management, UAT, Security Testing,Mobile Testing, Automate Testing, Automation Strategy,Framework design,build and Test Script Development & Execution. We take hierarchical agile and iterative approach towards testing

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: GetSwarms will analyse the support required and pre-agree Service Level Agreements. There will be regular service reviews and continual support from GetSwarms Technical Account Manager (TAM) who will be available throughout the engagement to add or adjust the support needed where required. TAM will act as the first point of contact for any support related advise, future proofing the solution and as an escalation point for any service-related issues. Our IT Service Management service can be used to support cloud services through: • IaaS, SaaS & PaaS design and interoperability • Single or Multi-Cloud design, implementation & management • Shared solutions design and deployment • Service improvement and monitoring • Contract management & governance We support all major platforms such as AWS, Azure, GCP, Rackspace, Google CE, VCloud, Dockers, Containers, Kubernetes, Red Hat, Heroku, Office 365, Adobe Marketing Cloud, Salesforce, Oracle, CloudStack, OpenStack, Hadoop

Service scope

• Service constraints: None - pls speak to GetSwarms team for confirmation at the time of contract.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We provide 24x7 prioritised service for the customer technical support staff. Our response times are as follows:; ; P1: CRITICAL - 15 mins; P2: URGENT - 1 Hour; P3: IMPORTANT - 3 Hrs; P4: COSMETIC/MINOR - 1 Day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Web chat accessibility testing: Accessibility Testing, Functional Testing, UAT Testing
• Support levels: We provide a dedicated Technical Account manager for the duration of contract who serves as an escalation point for any service-related issues. Additionally, we can offer Level 1, 2 and 3 support depending on the needs of our clients. Cost will vary depending upon the required service levels.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IAF
• ISO/IEC 27001 accreditation date: 20/09/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We help implement effective stewardship of environment by supporting following activities:; ; • Deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions.; • influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection and improvement.; • We adapt to our clients’ priorities and change our working approach to our client’s needs, such as working on-site, working remotely, or at an offsite short-term rental office if needed. We don't have plans to invest in long-term office premises that could potentially be underutilised. This gives us the flexibility to rent office space close to our clients.

  Covid-19 recovery

  We support following activities to help local communities recover from the impact of Covid-19:; ; • We have paid particular attention to the mental well-being of our remote teams and made changes as needed to ensure everyone has the best working pattern and environment to continue to be part of the team, feel productive and deliver successfully.; • Create employment, re-training, and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors.; • Support people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are shielding.; • Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services.; • Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services.; • Improve workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.

  Tackling economic inequality

  We support following activities:; • Create opportunities for entrepreneurship and help new, small; organisations to grow, supporting economic growth and business creation.; • Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas.; • Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors.; • Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.; • Influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.; • Regardless of gender, age, orientation, disability or race. Our pay structure is fair and based on the individual skill set, ambition and ability.; • Create a diverse supply chain to deliver the contract including new businesses and entrepreneurs, start-ups, SMEs, VCSEs and mutuals.; • Support innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services.; • Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity.; provide collaboration throughout the supply chain, and a fair and; responsible approach to working with supply chain partners in delivery of the contract.; • Influence staff, suppliers, customers and communities through the delivery of the contract to support resilience and capacity in the supply chain.

  Equal opportunity

  As a diverse group of people, we value culture differences and approaches in the workplace and recruit people into our network in an inclusive way.We actively promote inclusion in our resources including the following considerations: ; • Women in It ; • Minority representation; • Disadvantaged backgrounds; • Returning to work ; • Local economy; We help tackle workplace inequality by supporting following activities:; • identify and tackle inequality in employment, skills; and pay in the contract workforce.; • Support in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills relevant to the contract. ; • identify and manage the risks of modern slavery in; the delivery of the contract, including in the supply chain.

  Wellbeing

  We work with our clients and consultants to encourage a flexible working environment which allows everyone to attain a good work-life balance. We’ve paid particular attention to the mental well-being of our remote teams and made changes as needed to ensure each individual has the best working pattern and environment to continue to be part of the team, feel productive and deliver successfully.; ; We always work with individuals to understand and appreciate any personal challenges they may have, both hidden and visible, and agree how we can cater for specific needs, without prejudice or detriment to any individual or to the work we deliver.; ; We ensure we share and agree best practices and we encourage debate, intellectual curiosity and building of trust both with internal and external team members. Online collaboration, blog articles and community wiki pages are key to our well-being of staff members.

Pricing

• Price: £245 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amit.jain@getswarms.com. Tell them what format you need. It will help if you say what assistive technology you use.