MyLocalPitch

Bookteq by Playfinder

Bookteq is a cloud-based software designed to make running and managing your venue, spaces and sports facilities much easier. It is the complete sports facility booking software and management system which can help you save time and grow revenue.

Features

• Reduce administrative workload
• Online bookings and payments
• Booking Approvals
• Booking Calendar Widget on your own website
• Multiple booking types
• Data Reporting
• Flexible Payment options

Benefits

• Save your staff time
• Manage multiple facilites from one account
• Have full control over your facilities
• Improved customer booking experience
• Regular monthly payments for steady cash flow
• Increase revenue for your venue

£30.00 to £80.00 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at j.foale@playfinder.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

441138465132245

Contact

Jamie Foale
0203 637 4328
j.foale@playfinder.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: Up-to-date browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our Customer Support team are available 7 days a week including bank holidays. Our response time is usually within 24 hours but can be shorter during quieter periods
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: When a user is logged onto their Bookteq account, then can send information or ask questions directly to our team through a web-chat function built into Bookteq by Intercom. These messages get sent directly to our team who will respond.
• Web chat accessibility testing: N/A
• Onsite support: Onsite support
• Support levels: Customer support is available 7 days a week through email, phone or web-chat. In most cases, the issue in question can be rectified very quickly by taking the user through the actions (where applicable) or investigating the issue further with our in-house technical development team.; ; Should the fix require technical work, this will be factored into their current work priorities. For the majority of these, there are no additional costs but any bespoke work may incur a cost after discussion between the 2 parties (Bookteq and the venue/user).; ; We provide an account manager to each of our clients who will be there to assist with any issues. We also have a bank of support articles and videos that users can access at any time.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The onboarding process typically begins with us requesting information from the client about their facilities. We will then create and set-up their Bookteq account using this information and it is using this account that we provide their training. Of late it has been predominantly online training but onsite training is possible as well.; ; We provide continuous training after the client has launched so that any new users receive expert training also. We provide documentation and support articles and videos to assist users when they need a refresh or if we launch a new feature that they would benefit from.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We will provide the user with a complete data set
• End-of-contract process: Termination of the contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination. ; ; At the end of the contract, once the appropriate data has been correctly and dutifully extracted, we shall remove the user's access to the account, disable all calendar widgets and listings.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The views on mobile have less information in order to fit on screen.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: All functionality is available through API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Each account has it's own workspace and database and this helps to improve the security. We constantly monitor performance and can scale up our processing power in line with demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Each account has a dashboard that shows real time data on revenue, customer numbers, online bookings, utilisations, booking types and activities.; ; Other reports can be pulled from a different section of the software and there are others that we can provide on request.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported into CSV files and used for further analysis.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: No uploads

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% availability but usually achieve 99.99%
• Approach to resilience: We spread our data across multiple availability zones in AWS, and have backups of all mission critical data
• Outage reporting: We have email and instant message alerts that will inform us about any outage

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: We whitelist users as and when we need to. Part of the leavers checklist is to remove access when they leave.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: We use role-based access control on all of our services and we have an employee leavers check list that we follow whenever anyone leaves the company.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We document any changes and alterations in our internal Wiki. We do assess changes for any security concerns we may have.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We assess potential threats by subscribing to security alerts, performing vulnerability scanning and keeping on top of security news in the industry.; We deploy patches for high level security issues within a week.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We have automated security alerts on AWS.; ; We try to respond to incidents within 2 days.
• Incident management type: Undisclosed
• Incident management approach: Incidents are reported to our internal ticketing system.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  N/A
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  We have tracked IMD scores in the past and our ability to provide online bookings has helped to make venues more accessible to people from areas of lower Index for Multiple Deprivation (IMD) ranking.
• Equal opportunity:

  Equal opportunity

  We are an equal opportunities employer
• Wellbeing:

  Wellbeing

  Our office and company culture is very important to us and we have regular check-ins with our staff. Having a greater presence in our office of late (with less COVID restrictions) has certainly helped create an extremely postive atmosphere within the company and make our business a place where people want to work.

Pricing

• Price: £30.00 to £80.00 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a trial of our services to those who would like to use a demo account and see if the product meets their requirements. These typically last up to 2 weeks and all features are available for their use.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at j.foale@playfinder.com. Tell them what format you need. It will help if you say what assistive technology you use.