VIRTUAL IT LIMITED

Digital Transformation and Support Services

Virtual IT Education was born of the belief that schools and MATs deserve the very best support in a challenging environment. With our deep, hands-on experience supporting schools every day, technical expertise and experience in digital transformation, we can offer schools and MATs the best of both worlds.

Features

• Best-in-breed cloud solutions for schools and MATs
• Unlimited remote and deskside support solutions
• Migration to the cloud
• Digital transformation planning
• Project management and consultation
• A focus on cybersecurity first
• Comprehensive IT training, support and guidance

Benefits

• Improve collaboration
• Increase IT return on investment
• Create a safe, compliant environment
• Work flexibly
• Reduce expensive onsite infrastructure
• Create a robust and secure network
• A focused digital transformation plan

£600 a licence a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at maggie.fidler@virtualit.education. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

441408873895788

Contact

Maggie Fidler
020 7644 2800
maggie.fidler@virtualit.education

Planning

• Planning service: Yes
• How the planning service works: We have a proven approach to change management within schools and multi-academy trusts utilising ITIL and PRINCE2 standards.; ; At a high level, should we be successful in our bid we would look to: ; • Coordinate a kick-off meeting with core ICT group, ensuring curriculum led financial planning sits at the very heart ; • Co-create a Statement of Works ; • Create a risk assessment and report; • Define categories of ownership,timelines and project milestones ; • Create a cadence of regular feedback ; • Create a structure of strategic account meetings
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Virtual IT offers comprehensive training to schools, covering IT infrastructure, software applications, and cybersecurity protocols. Tailored sessions empower staff with skills for efficient use, troubleshooting, and data protection. Through our Account Management processes, we offer continuous support to ensure maximum ROI on technology investment whilst also maintaining a secure and productive digital environment.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We offer an extensive onsite review of your current infrastructure and practices. We then create a report and present this back to you alongside your digital strategy, budget constraints, and school improvement objectives.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: To ensure quality assurance and performance testing in schools' IT systems, we implement rigorous testing protocols covering software functionality, user experience, and security. We also regularly and proactively monitor system performance, addressing any issues promptly. We provide training for staff to ensure effective use of IT resources.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Planning, implementation and support for education-specific cloud based services such as Microsoft, Google, Secure Schools, NFON, Exa, Webroot

Service scope

• Service constraints: We offer set and bespoke services for the schools and MATs that we partner with.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The Service Level Agreement prioritises incident resolution based on severity levels. Critical incidents, affecting 25% or more users or any VIP user, require resolution within 4-working hours, with at least 90% of tickets closed. Significant incidents, impacting between 5% and 24.99% of users, or any VIP user, have an 8-working hour resolution target, with the same ticket closure rate. Standard incidents, affecting up to 4.99% of users, must be resolved within 16-working hours, with a 90% closure rate. Minor incidents, affecting a single user, have a 24-working hour resolution target, with the same closure rate expectation.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our services cater to schools via remote, email, and telephone channels from 8 am to 5 pm, Monday to Friday. Tickets are logged and addressed based on our SLA guidelines. For our 'Plus' service, we offer emergency onsite assistance in case of critical system failures. Moreover, we provide proactive troubleshooting through remote monitoring and management.; ; Within our account management processes, we prioritise understanding school culture and educational goals, aligning our strategies with school improvement plans, and coordinating resources effectively within Virtual IT. We schedule regular feedback sessions, advise on procurement, and build stakeholder trust. We monitor SLAs and project KPIs, identify risks, evaluate tickets, and ensure technology ROI. Compliance with DfE regulations, maintaining asset registers, and completing backup activities are key. Additionally, we share innovative updates based on school successes, aiming for continuous improvement and seamless operation.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Google, Webroot, N-Able, Exa, Nfon

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO
• ISO/IEC 27001 accreditation date: 28/02/2017
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  We believe that we play a pivotal role in combating climate change by fostering awareness, implementing sustainable practices, and empowering individuals to make eco-conscious decisions. Virtual IT Education have a focus on: ; ; Encouraging the use of virtual collaboration tools reduces the need for travel, minimising carbon emissions associated with commuting. Platforms for online meetings, virtual classrooms, and remote teamwork enable efficient knowledge sharing while reducing the environmental impact of transportation.; ; Utilising cloud-based systems as cloud services typically utilise data centers with more efficient energy management systems. This leads to reduced energy consumption and carbon emissions compared to traditional on-premises infrastructure.; ; Adopting responsible disposal and recycling of electronic waste, through refurbishment or donating to charitable organisations.

  Covid-19 recovery

  Virtual IT has supported nearly 400 schools and 24 partner MATs through the Covid 19 pandemic and beyond. We are committed to offering a comprehensive IT solutions tailored to the unique challenges faced in the post-pandemic educational landscape.; ; We assist schools in enhancing and expanding their remote learning infrastructure. This includes optimising network bandwidth, deploying collaboration tools, and ensuring secure access to digital resources for teaching and learning purposes ; ; With the increased reliance on digital platforms, cybersecurity becomes paramount. As one of the few MSSP's in Education, we implement robust cybersecurity measures protect sensitive student data and prevent cyber threats such as phishing attacks and malware infiltrations, safeguarding the integrity of remote learning environments.; ; We can provide device management solutions to streamline the deployment, configuration, and maintenance of laptops, tablets, and other devices used for 1:1 and BYOD schemes. This ensures uninterupted access to education materials and alligns to your school improvement strategy; ; We can deploy virtual classroom solutions that replicate the traditional classroom experience in a digital environment. These platforms facilitate interactive learning, real-time collaboration, and engagement between teachers and students, bridging the gap between in-person and remote teaching and learning opportunities. ; ; With a focus on improving mental health, reducing workload stressors and improving attendance rates, Virtual IT will continously review it's services and solutions to better improve our partnership with schools and MATs

  Tackling economic inequality

  Virtual IT Education was born of the belief that all pupils deserve the very best learning opportunities, breaking down any digital divide barriers and promoting inclusivity. ; ; We collaborate with schools to develop digital equitable programs aimed at bridging the digital divide. This includes providing low-income students with access to essential technology devices such as laptops, tablets, and internet connectivity, ensuring that all students have equal opportunities to engage in wider learning opportunities. Our focus has, and always will be, developing good relationships with our vendors so that we can offer cost effective solutions to schools and scalability for MATs. ; ; Virtual IT has a large base of charity customers and therefor are well equipped to support with technology and funding grant opportunities offered by government agencies, nonprofit organisations, and private foundations. By securing additional financial resources, schools can invest in technology upgrades, professional development programs, and innovative educational initiatives to benefit economically disadvantaged students.; ; We ensure equal opportunity in our hiring processes by implementing policies that prohibit discrimination based on race, gender, age, or other factors. We do this by using standardised criteria for evaluating candidates, providing diversity training for hiring staff, and consider implementing blind recruitment techniques to focus solely on qualifications and skills, fostering a fair and inclusive hiring process. As an Investors in People award winner, we are committed to retaining our talent and upskilling them to better support the schools we serve.

  Wellbeing

  Virtual IT integrates holistic support systems that address mental, physical, and emotional health needs. This includes providing access to health services, nutrious snacks and snacks, and resources for stress management. This means that our staff are happier and stay in post for longer. ; ; For the schools we partner with, we implement IT solutions that streamline administrative tasks, reduce workload pressures, and enhance productivity, thereby alleviating stress for teachers and staff. We also collaborate with schools to develop policies and practices that foster a supportive work environment. We understand that nothing disrupts learning more than broken or outdated technology. Our focus is helping schools to deliver quality first teaching, not troubleshooting technology.

Pricing

• Price: £600 a licence a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at maggie.fidler@virtualit.education. Tell them what format you need. It will help if you say what assistive technology you use.