FORRIT TECHNOLOGY LIMITED

Forrit One CMS

Forrit One is a secure, cloud-native Content Management System (CMS) built on the cloud (Microsoft Azure, AWS, GCP etc). It enables organisations to create, manage, and optimise websites and digital experiences with enterprise-grade scalability, compliance, and security.

Features

• Full Microsoft Entra ID/Active Directory integration
• Consolidated dashboard
• Page Builder and HTML Component Editor
• Integration with third-party APIs (location , localisation)
• Media Library with metadata tagging and advanced search
• Telemetry and alerting through Azure Application Insights
• Hybrid Headless CMS, Composable API's
• Cloud Native - use any cloud provider
• Version Control & Rollback

Benefits

• Consolidates your web estate
• Ensures brand consistency
• Enables easy building and editing of webpages
• Allows rapid localisation
• Flexibility: Supports complex enterprise requirements and integrations
• Hybrid Headless CMS, Composable API's and integrations

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at businessdesk@forrit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

441670072928120

Contact

Forrit
0131 460 1874
businessdesk@forrit.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
  • Media Services
  • Creative

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Website Software
  • Digital Asset Management Applications
  • Product Content Management Applications
  • Content Marketing Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Azure Entra ID - Identity and user RBAC/access management Cloud-Managed Only: Forrit CMS is cloud hosted. . Buyers should expect a cloud-native architecture with elastic scalability
• System requirements:
  • Web Browser (Edge, Chrome, Firefox etc)
  • Connectivity - Internet

User support

• Email or online ticketing support: Yes
• Support response times: Standard support is provided Monday to Friday, 09:00–17:00 UK time. Extended or 24x7 support is available under a separate agreement. • Severity 1 – Business Critical Failures: - Response: within 30 minutes of ticket being logged. - Resolution: Restore critical functions within 4 hours. • Severity 2 – High Impact Issues: - Response: within 1 hour. - Resolution: Fix or workaround within 1 Business Day. Severity 3 – Standard Issues: - Response: within 4 hours. - Resolution: Address within 5 Business Days or next scheduled release
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: PM Account Manager aligned to each account to support service provision in line with SLAs. Support Hours - Standard support is provided Monday to Friday, 09:00–17:00 UK time. Extended or 24x7 support is available by prior arrangement under a separate agreement. Severity Levels Severity 1 – Business Critical Failures: - Definition: Complete outage or severe degradation of a Category A service, security breach, or incident with regulatory/media impact - Response: Acknowledge within 30 minutes of ticket being logged - Resolution: Restore critical functions within 4 hours - Post-Incident: Major Incident Report within 5 Business Days; root cause analysis and fix within 7 days; weekly updates until closure Severity 2 – High Impact Issues: - Definition: Significant functionality loss affecting multiple users but not full outage - Response: Acknowledge within 1 hour - Resolution: Fix or workaround within 1 Business Day Severity 3 – Standard Issues: - Definition: Non-critical defects or minor performance issues - Response: Acknowledge within 4 hours - Resolution: Address within 5 Business Days or next scheduled release
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding Support - Online User Documentation: Comprehensive guides and step-by-step instructions are provided - Training: Forrit offers training sessions for editorial teams and technical users. - Onsite Training: Available for enterprise clients who require hands-on workshops for large teams or complex deployments. This is typically arranged during implementation or major upgrades Additional Support - Access to knowledge base articles, FAQs, and release notes for new features. - Dedicated support channels for troubleshooting and escalation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Forrit can provide extracts of Data from the CMS database, asset library and content store as well as any custom code or tools written to support the application
• End-of-contract process: Basic content handovers are included. Any ongoing support or migration services would be additional.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference. Full functionality available.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Configure projects and Web/JSON channels through the Forrit CMS interface using the shared content library to model types and create entries. Build composable channels by embedding shared content into reusable components assembled as pages or JSON blocks without developer support. Manage variants, translations, media, metadata, and workflow approvals centrally for consistency and governance. Update content types flexibly with reference links and collections.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Assistive Technology Validation: The component library is tested using common assistive technologies such as: - Screen Readers (e.g., JAWS, NVDA) to verify correct reading order, labels, and alt text. - Keyboard-Only Navigation to ensure all interactive elements are accessible without a mouse. - High-Contrast Modes and Zoom Features to confirm visual adaptability for low-vision users.
• API: Yes
• What users can and can't do using the API: Headless Content Delivery: Users can retrieve content from the shared content library via API endpoints for use in apps, kiosks, IoT devices, or third-party platforms. This supports multichannel publishing without relying on the traditional page-based model - Composable Content Access: The API allows developers to pull structured content types, variants, and translations, enabling consistent experiences across multiple channels - Integration with External Systems: Users can integrate Forrit CMS with marketing automation tools, CRM systems, or custom applications using REST or GraphQL endpoints provided by the API - Forrit CMS MCP - the new MCP server uses the external API to assist with Agentic AI workflows
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Extensions or integrations into other Composable solutions can be created to extend functionality

Scaling

• Independence of resources: Each client deployment has dedicated resources supporting its project.

Analytics

• Service usage metrics: Yes
• Metrics types: A set of dashboards provided by Application insights, this would display metrics on errors, response times etc; ; Uptrends SLA reports are also available showing uptime, error rates and performance against SLA.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: All data is stored in an SQL database or Azure storage accounts. Data can simply be exported into a bpac sql file or downloaded from the Azure storage account
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Bpac
  • Zip
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our SLA guarantees 99.95% availability. Service credits are given if guaranteed levels of availability are not met.
• Approach to resilience: Each deployment sits across at least 2 physical location and in a hot/hot configuration. All locations are live at the same time automatically distributing traffic and load. If there's a datacentre failure traffic is automatically routed away from failure to working location.
• Outage reporting: Email alerts/communication via Account Manager

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Entra IS Enterprise Apps and Entra ID security groups control access to the Forrit CMS and it's API's. Further controls can be used to lock down management interfaces further. IP address whitelisting for example.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Forrit maintains a formal Information Security Policy aligned with ISO 27001 and GDPR requirements. This includes: Confidentiality and Data Protection Policy Documented Operating Procedures for secure handling of information. Policies cover legal, statutory, regulatory, and contractual obligations for protecting sensitive data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration Management - All assets are inventoried and managed under the Configuration Management Policy - Only approved software is permitted, and installation can only be performed by authorised personnel. - Baseline security principles are applied across all devices to ensure they remain effective against emerging threats. - Systems are kept up to date with the latest security patches and hardened using best-practice baselines for operating systems. Change Management - Organisational changes are documented in Jira, ensuring traceability and accountability. - Each change is logged and linked to its associated configuration item for audit purposes.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Vulnerability Management We identify threats through automated scans, manual reviews, and intelligence from NCSC, CISP, ISACs, CVE databases, vendor advisories, and commercial feeds. Critical vulnerabilities are prioritised for immediate remediation, with patches tested and deployed rapidly using Unified Endpoint Management and Microsoft TVM. Security baselines are updated continuously, and telemetry from Defender informs proactive threat hunting. This process ensures timely patching, risk reduction, and compliance with industry standards.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Uptrends is certified to ISO/IEC 27001, an internationally recognised standard for information security management, independently audited by a third party. While Uptrends does not currently publish CSA CCM v4.0 or SSAE‑18 / ISAE 3402 attestations, ISO 27001 provides a robust, risk‑based security framework and is mapped to multiple industry control frameworks, including CSA CCM, NIST, and AICPA Trust Services Criteria.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident Management Forrit maintain predefined playbooks for common events such as service outages. Users report incidents via help desk tickets, dedicated Teams channels, or automated alerts from monitoring tools. Critical incidents are escalated within 30 minutes. After resolution, we provide formal incident reports and root cause analysis, including timelines and corrective actions, shared with stakeholders and stored for compliance.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Scottish Wide Area Network (SWAN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: Monday 4 March 2024
• What the ISO/IEC 27001 doesn’t cover: N/A.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7048fd74-f718-4427-8390-1529f043eb38
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at businessdesk@forrit.com. Tell them what format you need. It will help if you say what assistive technology you use.