Southern Communications Corporate Solutions T/A SCG Corporate

Barracuda Endpoint XDR

Provide 24x7 extended threat detection and response, Endpoint Protection is an endpoint-based malware detection and response (MDR) solution that detects and stops malicious files and processes (known as malware or ransomware).It is backed by the SKOUT Security Operations Centre to continuously monitor for major infections and to identify infection sources

Features

• 24X7X365 Endpoint Detection & Response
• Advanced cyberthreat prevention and detection
• SIEM analysis
• AI-powered analytics engine
• Centralized dashboard
• Easy to deploy and use
• Script and fileless malware detection

Benefits

• Automated blocking
• 24×7 Managed SOC
• Advanced cyberthreat prevention and detection
• Comprehensive reporting
• Zero-Day Prevention
• Low memory and CPU footprint

£5.15 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rebecca.rowarth@southern-comms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

441765132101989

Contact

Rebecca Rowarth
01372 385715
rebecca.rowarth@southern-comms.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Installation & Configuration & Help desk response services
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Windows 7 pro and above

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon - Fri 9 X 5 4 hour response
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Proactively Research Threats; SKOUT SOC experts are skilled in threat research and the art of the identification of suspicious activity known in the industry as "Threat Hunting."; Escalate Priority Incidents; Ready 24x7x365, SKOUT SOC experts are trained in straightforward explanations of security findings. Priority Alarms / Alerts are escalated to you according to your designated escalation call tree.; Respond for Remediation; When an escalated incident requires remediation, SKOUT SOC experts are available to provide remote remediation assistance and advice.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A dedicated onboarding Technical consultant is available at no additional cost until the program is live.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Our policies regarding data ownership and protection are focused on providing you with confidence that your data remains secure and under your control. We have established a number of measures to ensure that customers and their data are treated in a manner consistent with privacy principles.
• End-of-contract process: At the expiration or termination of your service with Barracuda, Barracuda generally stores customer data for 30 days post termination to allow additional time for you to manually export your data or renew your subscription. After this 30-day retention period, Barracuda will fully disable the account and commence deletion of all customer data at its discretion, including any cached or backup copies.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: No

Scaling

• Independence of resources: State-of-the-art load balancing is employed to ensure uptime and availability.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Installation, configuration and Local support

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: While your subscription is active, you can access and retrieve a copy of your customer data at any time and for any reason. If data export requires assistance of Barracuda personnel or constitutes a bulk export, then data export fees may apply.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Barracuda shall use commercially reasonable efforts to provide Sonian Archive with a Monthly Uptime Percentage of at least 99.9% of the time each calendar month, provided however that Downtime or outages related to an Service Level Conditions (as specified below) are not included within the scope of, and are excluded from, this availability commitment (“Uptime Commitment”).
• Approach to resilience: Barracuda’s continuity focus is to continually strengthen our resiliency and redundancy to enable us to provide our global business partners and customers with consistent, reliable, and continual services. With the existence of effective and reliable processes, our partners and customers can count on us during a critical event to continue providing services with minimal disruptions.
• Outage reporting: Via Email Alerts and a dedicated service page.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Barracuda recognizes that its products, services, and devices are used by customers in crucial environments. As such, we have implemented a global model relating to the deployment and use of our products. Our worldwide organization has a geo-diverse workforce that is readily available for our customers even if there is a disruptive event in a single region. As Barracuda uses cloud-based calling, this enables us to be available and route customer calls to an alternate location as needed to ensure seamless support.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 03/07/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Barracuda Networks understands the importance of your data and takes steps to secure and protect it while in our cloud. Our policies regarding data ownership and protection are focused on providing you with confidence that your data remains secure and under your sole control. We follow ISO 27001.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Barracuda understands that security and data protection services must work exceptionally well. Our customers need connectivity and must have their systems stay secure. Barracuda has implemented protocols and controls to resume our operations in the event of a catastrophic event with the target of minimal downtime and maximum efficiency to minimize impact on our customers. Each of our functional areas is ready to meet the challenges of disruption by having evaluated, mitigated, and planned their specific responses to a variety of possible scenarios.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Barracuda made a security announcement this week, reporting the launch of a new Vulnerability Remediation Service to address application security in cloud and hybrid environments. Barracuda Vulnerability Remediation Service automates security policy enforcement with on-demand or scheduled scanning and automatic remediation of web application vulnerabilities, simplifying security operations for DevOps teams especially as application developers look to leverage the agility and elasticity of public cloud platforms
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Barracuda’s data and records are critical to its business. As such, we have data backup and retention policies to minimize any data loss. Barracuda’s products and services often include replication of data at rest. Internally, Barracuda utilizes tools and software to frequently back up critical information and its SaaS applications replicate data for recovery purposes. Barracuda utilizes both public cloud vendors and private data centers as part of its service delivery and internal operations infrastructures. Additionally, Barracuda’s departments that support mission critical systems maintain detailed step by step recovery procedures.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: An Emergency Response Team (“ERT”) . Members of the ERT generally include the heads of IT, Facilities, Human Resources, Operations, Engineering, and Technical Support working in conjunction with. applicable local site leadership. ERT is responsible for collecting, evaluating, disseminating, and monitoring incident information and addressing issues requiring resolution. The ERT also tracks the current and potential implications of the incident and the status of resources assigned to the incident. The ERT will have daily meetings led by the General Counsel while the catastrophic situation is ongoing to discuss the issues, statuses, actions, and communications.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SCCS has undertaken an action plan (published carbon reduction plan) on how we can reduce our environmental impact. Whilst we don’t produce any products directly, we do undertake several recycling initiatives to ensure waste products are recycled where possible: • Paper – aim to work as a paperless company, meaning any hard paper documents are scanned and then placed into the shredding bin’s located on site, shredded and disposed of securely via a third party company. • Plastic– This is collected from site and recycled. • Print Cartridges – This is collected from site and recycled. • Staff commuting – SCCS adopts a 'green travel plan' for staff commuting to work. This means that we encourage staff to use public transport, car share and walk/cycle to work schemes. SCCS do not manufacture products directly as we are a reseller, thus reducing the number of raw materials needed to produce devices. As part of environmental promise, we offer all our customers the option to recycle devices, which can be done through a selected third party. SCCS also aims towards ensuring we are always working in accordance with the procedures of ISO 14001 - Environmental Management System. SCCS operates an Environmental Management System within our office and as part of that process, SCCS is rolling out improved energy efficiency measures to reduce impact on the environment and our carbon footprint: • Lighting – moving all lighting towards LED, which if more efficient for the environment, as well as cost saving. • Implementing Smart metering into our office facility. • Air Conditioning – Units are being changed to newer, more energy efficient models. • Additional Heaters – Heaters within the office are only used in extremes of temperature to prevent large fluctuations in temperature. We also use carbon neutral couriers for all deliveries.

  Covid-19 recovery

  Covid-19 had a big impact on the world and many businesses and as such, SCCS, much like everyone else, had to adapt on how we worked throughout this period. As an information technology business, we were already equipped with things such as Teams, work mobiles, work laptops etc so the transition from office to home working didn’t have a large impact on our business like it might have on other businesses. Our recovery to Covid-19 has been very smooth in the sense that we are now working as a hybrid business, meaning that staff have the flexibility to work 2 days in the office and 3 days from home. By reducing the number of staff within the office, we are able to spread desks out further and provide less contact with large numbers of people which we believe helps prevent the spread of Covid and other illnesses. We continue to provide hand sanitising stations throughout the office, and have cleaners come in on a regular basis. By implementing hybrid working as a permanent process, this also helps with the environmental aspect of the business as staff are not having to come into the office every day, meaning less travel is required, thus reducing our carbon footprint as a business. SCCS have supported hundreds of charities and voluntary organisations in recovering from the impacts of Covid but also managing and leading that response. This includes explaining and supporting the implementation of solutions in the short, medium and long term. The deployment of Microsoft Teams Voice, Cloud Telephony solutions and mobiles on a short term contract have all helped customers support the recovery from Covid and are set to support any ongoing requirements.

  Equal opportunity

  SCCS provides a safe environment for all staff and we ensure that equal opportunities exist throughout the company, regardless of race, religion, age, sex or physical ability. When recruiting employee’s, SCCS will first post vacancies on local job boards and with local recruitment agencies to ensure that the pool of candidates we receive are from the local community, however, we would not discriminate if a candidate came from further afield if suitable for the role. The reason for recruiting local is that 1, it contributes towards the local community, both helping towards less unemployment, and also spend in the community, and 2, we believe that by recruiting local helps with our carbon footprint as employees have the option to walk to work, and also car share where possible. SCCS contributes towards the work experience scheme. Over the past several years we have given placement to students who are looking to gain experience within the telecommunication’s sector. When employing staff at SCCS, we ensure that both men and woman feel equally empowered and as such, we have both non-discrimination and equal opportunity policies in place throughout the business. We also believe in equal pay and hold annual pay reviews to ensure that our staff fell they are being paid the correct salary based on their role and skills. SCCS have provided several local projects to support the local community to include but not limited to staff volunteering days, hardware recycling schemes to support local businesses, and consultancy time for local projects. The availability of services is based on the requirements of the customer and how best SCCS can support the request.

  Wellbeing

  SCCS can confirm that in 2021, amidst the presence of COVID-19, we rolled out an opportunity to our employees to become a Mental Health First Aider’s. We are pleased to say that several staff wanted to be involved with this and as such, we teamed up with St. John’s Ambulance and put selected staff members on a week’s course to become qualified FAQ Level 3 Mental Health Workplace First Aiders. Both the physical and mental health of all our employees is at the forefront of our business as we understand how important it is for our employees to be well, and to feel happy and comfortable in the workplace. Since implementing mental health workplace first aiders, we have also made several changes internally to assess and improve the mental health and well being of all staff. These changes include but not limited to: • Fresh Fruit available every morning in the office • Dedicated zone’s and times that a mental health first aider is available should anyone wish to speak with one of them. • Well-being weeks which include various activities for the staff members to enjoy. • Posters added to all the communal area’s with support numbers should someone feel the need they need to speak with someone. In addition to the above, the mental health first aiders have been trained to look out for the common signs and symptoms of someone who may be struggling with their mental health and how to deal with this situation.

Pricing

• Price: £5.15 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full free 15 day trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rebecca.rowarth@southern-comms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.