EnableIT Technologies Ltd

Mautic/GoCampaign - Implementation, Configuration, Development And Support Services

With over a century of combined expertise, enable.services provides marketing services around the platform Mautic/GoCampaign for all organisations, offering UK hosting, marketing consultancy, data migration, integrations, training, development, and UK-based support, all managed internally. Enhance your brand and forge lasting customer relationships with ease.

Features

• Cloud readiness workshops
• Public and private Cloud design, planning and scoping
• Technical consultancy and implementation
• Hybrid Cloud Consultancy and implementation
• Cloud automation
• Cloud backup and data management
• Change management and technical training
• Dedicated technical resources
• Specialist Integrator with other cloud services

Benefits

• Industry recognised specialist supplier
• Help develop and support hybrid IT strategy
• Experienced and professional advice
• Reduced time frames for adoption
• Flexible ranges of consultancy types
• Agile accredited consultants
• Flexible draw down of resourcing
• Strategic, operational and commercial planning
• One partner for all your consultancy requirements
• Multiple support options

£85 to £130 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jbushnell@enable.services. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

442026907654880

Contact

Joseph Bushnell
01473618980
jbushnell@enable.services

Planning

• Planning service: Yes
• How the planning service works: Our team of skilled project managers excels in breaking down complex processes into manageable components. This approach enables us to fully understand and visualise the process, identifying its critical aspects. We make sure to involve all relevant stakeholders, fostering a sense of participation that encourages positive engagement.; ; Our commitment lies in analysing, mapping, digitising, and refining workflows and procedures. This dedication supports the organisation at every level, from routine staff tasks to strategic decisions by the executive board. Our strategy takes a comprehensive view of workflows, ensuring a deep understanding of both the finer details and the bigger picture. This holistic perspective enhances efficiency and informed decision-making across the organisation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Mautic Marketing Suite

Training

• Training service provided: Yes
• How the training service works: At Enable.services, our philosophy revolves around granting ownership of data and processes to our clients’ organisations. Drawing from decades of successful implementation experience, we’ve learned that internal champions play a crucial role in driving the adoption of new technologies. To achieve this, we follow a ‘train the trainers’ methodology, empowering our clients’ teams with the expertise needed for maintainability and independence from third parties.; ; Given the flexibility of our cloud products, we tailor our training approach accordingly. Whether you prefer breaking down a day into targeted sections for groups with similar roles or delivering a standard course across your organisation, we are committed to meeting your specific needs
• Training is tied to specific services: Yes
• Services the training service works with: Mautic Marketing Suite

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: To ensure a smooth transition to the cloud, enable.services’ consultants follow a tried-and-tested migration method. With data integrity and security top-of-mind, all data is backed up prior to any work. Working together with the client's organisation we ensure a correct mapping to the new data structure followed by a rigorous code review to avoid data loss. The import is performed in two steps to provide verification of behaviour and ensure our client receives the expected result.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: GoCampaign

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Understanding and designing relevant KPIs that can be tracked and measured while still working as indicators of relevant performance can be a minefield and something a lot of organisations struggle with. A good KPI needs to be both relevant and measurable. It is quite common to see subjective or value based KPIs which in the end makes it impossible to follow up the true performance. We at enable.services have a vast experience with most models for performance measurement and can assist your organisations to design smart goals, objectives and KPIs. enable.services have seasoned project managers and sponsors which have managed change in both small and large organisations. Change management is an important aspect in all types of change, regardless of whether they are organisational or system-based.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We understand that your time is extremely precious, and you would not want to waste even a second when it comes to managing and serving customers. Our support team comprises of Infrastructure Architects, Developers, Software Engineers and Support Professionals, and are all available to help you with any issues you experience. With our extensive knowledge of the platforms we provide, we understand the common challenges and queries faced by your users and aim to design solutions that allow you to focus exclusively on your business.

Service scope

• Service constraints: EnableCloud is limited to web applications that list Linux among their supported platforms.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support response times:; ; Service level agreement response times are:; • Priority 1 response time: 30 minutes response, 1 hour target fix, 1 hour max fix; • Priority 2 response time: 4 hours response, 24 hours target fix, 40 hours max fix; • Priority 3 response time: 8 hours response, 50 hours target fix, 70 hours max fix; • Monday to Friday 7:30 am to 18:00 pm GMT, UK-based, friendly support team.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have undergone intensive testing to alert users that a new chat has been opened and to also direct any chat visitors outside of office hours.
• Support levels: We offer end-to-end services for automation software processes. Our skilled in-house development team can design and configure a solution tailored to your needs. Additionally, our remote support team provides IT and tech setup assistance as required. Our friendly services team, including helpdesk and infrastructure engineers, will guide you through the entire process, from familiarisation to ongoing support. Whether you prefer onsite or remote training sessions, we’re flexible. Our goal is to help you fully utilise your automation software’s capabilities across all departments.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 20/02/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing is left out of scope
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Enable IT is committed to ensuring that everyone employed by us has equality of opportunity open to them. We are committed to equal access to employment training, promotion and day to day management of all individuals thus ensuring that your employment is: Free from discrimination on the grounds of gender, sexual orientation, race, colour, religion or beliefs, marital status, disability, age or union status Based solely on the objective assessment of ability and job related criteria Policy Objectives Through our Equality Policy and with the support and active involvement of directors, partner’s management and employees, we will seek to: Remove barriers to equality where these are identified Treat employees, applicants, customers, business associates and other contacts with equal respect and dignity Protect employees and all internal and external contacts from any form of discrimination or harassment Responsibility Our effectiveness in creating an environment offering equal opportunities will depend on the co-operation of our people in all our locations within the group. Directors and managers have a responsibility: To make themselves familiar with the policy and behave in a manner which reflects the culture To ensure the principles are applied in all employment related situations To ensure employees are fully trained All employees have a responsibility to: Adhere to this policy when carrying out activities related to their job and behave in a manner which reflects the equality principles Directors have a responsibility to: Develop policies and practices which support an equality culture Administer the policy effectively and provide training to ensure that employees are aware of their responsibilities under the policy Monitor progress towards equal opportunities, identify issues and drive actions to overcome obstacles with partners and managers.

Pricing

• Price: £85 to £130 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jbushnell@enable.services. Tell them what format you need. It will help if you say what assistive technology you use.