DQE-SOFTWARE

DataQ

DataQ, checking customer data quality
DataQ is a data quality management solution to check the customer data at each touchpoint in real time and in optmization mode.
DataQ comprises eight data quality management modules dedicated to checking and optimizing all customer data (B2C and B2B)

Features

• Helps with input and checks postal address reliability
• Helps with input and verifies email address integrity
• Checks the integrity of landline and mobile telephone numbers
• Helps with inputting and enhancing B2B legal information.
• Enhances X,Y coordinates from postal addresses.
• Checks and corrects titles, and first and last names.

Benefits

• Check the input of domestic and international postal addresses
• Check the quality and reliability of email addresses collected
• Check the existence of phone numbers in real time
• Simplify and enhance input of B2B data with legal information.
• Data geolocation in real time based on longitude/latitude coordinates
• Identification of titles input help for first and last names.

£0.01 a transaction

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adv@dqe-sotware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

442195464525549

Contact

Ian Ayling
0171199734
adv@dqe-sotware.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Salesforce Platform; Microsoft Dynamics 365
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Salesforce
  • Microsoft Dynamics 365
  • Or none if use as a standalone software

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: There is no support during weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 3 support levels : ; Silver (free) : first response in less than 24 hours ; Gold (cost) : first response in less than 4 hours; Platinum (cost) : first response in less than 2 hours; ; Opening hours : Monday to Friday between 8:30am to 6pm
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All documentation are provided on our helpcenter available online.; There are : ; - Tutorial videos; - Articles; - Swagger ; - FAQ
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: We do not store any data. All checks that have been done through the API are not stored in our server.; On batch mode, is it possible that we store some datas. At the end of the contract, we will send a "Erase attestation".
• End-of-contract process: At the end of the contract, the API is revoked, meaning that the service will not answer anymore.; For the package installed on a CRM, all functionalities will be cut.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We expose Rest Api, the solution must be implemented in an interface that works on mobile and desktop
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: On Salesforce and Microsoft Dynamics, we have a interface that respect the condition provided by the CRM.; For other situation, a specific interface can be provisionned.
• Accessibility standards: None or don’t know
• Description of accessibility: On Salesforce or Dynamics, we are using an interface that respects their requirements.; Other platform will use our restAPI
• Accessibility testing: We have not do any test with users of assistive technology
• API: Yes
• What users can and can't do using the API: We provide a helpcenter inwhich there is a swagger platform.; The API can be used only if you get a API key plugged into a form.; ; The API cannot be used as a bulk API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Our infrastructure is checked by differents supervision tools. One of the most important KPIs is the percentage of charge on our server. If the charge is constantly increasing, we will scale up our infrastructure

Analytics

• Service usage metrics: Yes
• Metrics types: We provide an interface that includes the volume of API calls for each solution per day, per month.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The data is stored on our server only during processing. Only for batch processes, it is required to import and export user data.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Ssh gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Ssh gateway

Availability and resilience

• Guaranteed availability: Service level agreements (SLAs) = 99.5%; No refunds policy
• Approach to resilience: Redundant architecture on 2 differents sites.; More details available on request.
• Outage reporting: A private dashboard + email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: We have VPN , MFA and restriction via IP address
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: AFNOR
• ISO/IEC 27001 accreditation date: 26/08/2023
• What the ISO/IEC 27001 doesn’t cover: None; The certification covers all information systems and all the company’s operational processes, particularly in terms of HR, purchase and supplier relations.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Cybervadis

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: DQE develops and industrializes its Data Quality solutions in compliance with the most stringent IT security requirements. DQE guarantees the highest level of data protection, thanks in particular to its Saas and On-Premise solutions, and has obtained ISO 27001 certification from AFNOR for all its operational processes.; Your data will be processed within certified datacenters, which have passed several IT security audits such as ISO27001, HSS and PCI-DSS with the highest availability standards (TIER III+, TIER IV). DQE also ensures the redundancy of all Datacenter critical systems: all the equipment and servers are at least doubled to guarantee a backup solution in the event of a major technical problem.; All the automations for administration and infrastructure growth operate according to the highest security standards and best practices.; In this way, DQE regularly works alongside security firms specializing in PENTEST to monitor new hacking attempts and the development and security best practices to put in place.; ; In terms of standards and regulations, DQE is contractually bound to follow the current regulations in the countries where DQE operates. DQE’s headquarters is located in France, and data protection and confidentiality are key elements for the company’s business, in accordance with the GDPR.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management are done via Jira tools. Changes are assessed for potential security impact via risk analysis.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have done some penetration test and vulnerability test, static analysis of code. We test the patches on preproduction platform and if all is OK, we deploy on the production. We do technological monitoring, mailing lists, information from editors, forum
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Via monitoring, vulnerability test, penetration tests. We test the patch on a preproduction platform. We deploy the correct patches.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre defined processes and the users report were done via Zndesk Solution. We provided incident reports via Zendesk or MyDQE platform.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  DQE is determined to make data quality support a more sustainable, digitalized world, and to contribute to society’s ecological transition.; ; Our CSR commitments are in line with France’s national low-carbon strategy (Stratégie Nationale Bas-Carbone, SNBC) – the country’s roadmap for combating climate change, introduced by the Energy Transition for Green Growth Act (Loi de Transition Energétique pour la Croissance Verte, LTECV).; ; For more information on our CSR policy, please go to our website to download our:; Our Environmental Policy >; A summary of the results of our Bilan Carbone >; Responsible Digital Charter INR >; ; The DQE eco-calculator; ; To meet these challenges and contribute to society’s ecological transition, DQE has developed a digital eco-calculator to help companies make the most of their data. DQE has set itself the goal of providing a concrete solution to the issue of digital carbon emissions. Aimed primarily at companies of all sizes and activities, our eco-calculator is a pioneering tool based on our business line experience in data quality processing. Its aim is to calculate the effective reduction in CO2 emissions achieved by the use of a reliable, high-quality customer database after it has been processed by our DQE One solution. This innovation offers our customers an unprecedented means of implementing concrete actions to reduce the impact of CO2 emissions in the operation of their customer databases. This initiative is a logical extension of our CSR actions.

Pricing

• Price: £0.01 a transaction
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: All modules included: Email, Phone, Address, BtoB; Volume limitation: Email = 100, Phone = 100, Address = 100, BtoB = 100; Real time and Batch (Batch limited to 3 runs); Results visualisation; DataQ merge; Limited to 30 days

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adv@dqe-sotware.com. Tell them what format you need. It will help if you say what assistive technology you use.