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Spinwell Global Limited

Spinwell - GLU

A "NO CODE" Enterprise Integration Platform that;
Is configured by Analysts. No software development, 100% NO CODE
Is Singularly Versatile and Flexible across industries i.e., industry agnostic
Is Secure and sits within clients physical & technical boundaries
Is to HALVE the Time to Market and the Cost of integrating systems.

Features

  • Protocol Translation between Initiating Systems and Receiving Systems
  • No Code Design
  • Analyst Configured integrations via a GUI.
  • Deployed by the Client within their ecosystem
  • Creates Business Agility and no development
  • Parameter Validation on all inbound messages

Benefits

  • No development required
  • Internal Analyst configuration
  • Behind Client Security curtain
  • Business Agility
  • Automates routine tasks

Pricing

£3,148 a virtual machine

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pritesh@spinwellglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 4 2 2 5 9 4 7 3 9 6 4 5 5 0

Contact

Spinwell Global Limited Pritesh Raikundalia
Telephone: 02035102750
Email: pritesh@spinwellglobal.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
ERP and CRM systems
Data storage systems
Messaging Systems
Reporting Tools
Cloud deployment model
Private cloud
Service constraints
It is a Software as a Service (SaaS). Its pay-as-you-go, pay-as-you-grow cost model ensures minimal upfront cost and eliminates barriers to adoption.
System requirements
System Agnostic

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times L1 & L2 Less than 45 mins, L3 2 Hours
UK Business hours Mon - Fri 08:30 - 17:00
Weekends are available to all clients at a agreed cost
24/7 Support is available at an agreed cost
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
L1 Simple phone enquiries for password reset etc
L2 Config issues and to help onsite client analyst in creating new workflows
L3 Major changes to config or issues resulting from User Analyst changes and required training and report provision on new data sets
Both an Account Manager (Technical Architect) and Technical Support are provided
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Initial which is part of the package is carried out by our Technical team and the System is handed over as tested and working. Support and training are provided during this phase so all users are conversant with the offering.
It is deployed by the Client within their ecosystem i.e. within their operational and security control boundary. This establishes the integrated ecosystem including all connections, transactions and
orchestrations, previously achieved through tedious, expensive software development. Clients can expose Open APIs to the environment behind which a multitude of Internal and external 3rd Party systems can be integrated. Alternatively, Clients have the ability to create Bespoke APIs to uniquely match the existing APIs of specific Initiating Systems. In this model the need for any changes to those upstream system APIs is eliminated and time to market is accelerated
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The data is live and resides always within the client repositories or databases.
When the contract is finished the service closes and the data remains where ever it has been allocated
Stopping the service for automated / time based transfers (live data) requires the client has instigated an new approach
End-of-contract process
The price is for the product and integration which is based on endpoints that have been designated during the course of the contract or engagement
When the contract is completed and successor arrangements made if required the 'engine' disappears from the dashboard of the Client appointed Analyst. All data remains where it is and under the client custody

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • IOS
  • Linux or Unix
  • Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
This is a user defined messaging system for changing workflows using endpoints
The user interface is a custom created for the Users Analyst to describe the data/work flow paths using endpoints using an innovative 'no code' system
Parameters include data fields and time
Accessibility standards
WCAG 2.1 A
Accessibility testing
This is a proven product developed via the Fin Tech Business world for fast, efficient and secure data transfer with a very low latency and completely within the client organisation.
The system has undergone testing and is employed by High Speed High volume commercial financial organisations
The no code allows the User Analyst to make changes needed by business
API
Yes
What users can and can't do using the API
GLU is used to build APIs that any system can consume. It then handles the downstream protocol transformation and associated orchestration logic to route any transactions received by the APIs to the required downstream systems. So in a sense because GLU can be configured to expose any required API those questions would more apply to the downstream system/s being integrated by GLU.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
This is a no code, secure user configurable application for routine and individual data transfers and enterprise integration
New workflows are requested by the client to their own Analyst who can then configure on the interface the workflow needed
There is no development or external API's required to be developed

Scaling

Independence of resources
The GLU.Engine performs the required Protocol Translation between Initiating Systems and Receiving Systems.
Parameter Validation on all inbound messages can be applied so as to filter out spurious messages thus protecting the downstream
ecosystem.

Analytics

Service usage metrics
Yes
Metrics types
Parameter Validation on all inbound messages can be applied so as to filter out spurious messages thus protecting the downstream
ecosystem.
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
GLU Global

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
It is deployed by the Client within their ecosystem i.e. within their operational and
security control boundary. This establishes the integrated ecosystem including all connections, transactions and
orchestrations,
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
In TOGAF 9.1+, Information Systems Architecture covers both the Application Architecture and the Information Architecture, so these are two deliverables:

Application and Integration Architecture describes the applications / components, and their responsibilities, needed to support the Business Architecture and the principles governing their boundaries. Work done by Dalberg would be used as an input for this deliverable.
Information Architecture models the key Information classes the business is interested in, the relationships between the classes, describes the life cycle of typical class instances and the applications responsible for those life cycle changes.
Data export formats
CSV
Data import formats
  • CSV
  • ODF
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
It is deployed by the Client within their ecosystem i.e. within their operational and
security control boundary. This establishes the integrated ecosystem including all connections, transactions and
orchestrations,
Data protection within supplier network
Other
Other protection within supplier network
It is deployed by the Client within their ecosystem i.e. within their operational and
security control boundary. This establishes the integrated ecosystem including all connections, transactions and
orchestrations,

Availability and resilience

Guaranteed availability
24x7 Support under contracted SLA
Approach to resilience
Approach to resilience
-> Flexible Deployment options enable High Availability deployment of integration components behind Load Balancers or Proxies
-> Components can be deployed in micro-service like 'fabric' to mitigate system wide outage
-> Regularly Performance Tested
-> Integration Components are managed by Clients own DevOps teams and thus will fit into any existing HA/DR architecture
Outage reporting
-> Service Desk based
-> Clients Host and operate their own Integration Components so internal reporting processes will apply with escalations to GLU Support Desk
-> Regular Monthly / Quarterly Account Reviews held with Outage Reports and Root Cause Analysis plus prevention actions taken

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
The GLU policy is based upon ISO 27002 and is structured to include the 11 main security category areas within the standard.
Access to information and information systems will be driven by business requirements.
Access will be granted or arrangements made for employees, partners, suppliers according to their role, only to a level that will allow them to carry out their duties.
Access is therefore limited to very few persons (The Analysts) with secure Dual Authentication
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International
ISO/IEC 27001 accreditation date
02/11/21
What the ISO/IEC 27001 doesn’t cover
Hardware design and manufacture
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Security Essentials Plus
Information security policies and processes
GLU follows as Secure SDLC process to ensure code security
Clients Host and operate their own Integration Components so internal security protocols and architecture practices apply and GLU components will fit into Client security framework
GLU.Ware architecture is uniquely designed to ensure the highest level of Client security as the GLU.Engine (the Integration Component) is entirely in the control

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Through the helpdesk and review meeting feedback any changes or configuration acknowledgements are reported and worked through
to identify the changes and any subsequent impact on configuration or security with client
If agreed, prepare proper documentation for the changes.
Internal review, analysis, and make a decision for the change request.
Make sure that the request is implemented, registered, and communicated.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The GLU Engine sits within the client estate and is therefore secured to the same exacting standards that the client has attained Clients Host and operate their own Integration Components so internal security protocols and architecture practices apply and GLU components will fit into Client security framework
GLU.Ware architecture is uniquely designed to ensure the highest level of Client security as the GLU.Engine (the Integration Component) is entirely in the control of the Client.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Service Desk based
Clients Host and operate their own Integration Components so internal reporting processes will apply with escalations to GLU Support Desk
Regular Monthly / Quarterly Account Reviews held with Outage Reports and Root Cause Analysis plus prevention actions taken
Incident management type
Undisclosed
Incident management approach
Service Desk based
Clients Host and operate their own Integration Components so internal reporting processes will apply with escalations to GLU Support Desk
Regular Monthly / Quarterly Account Reviews held with Outage Reports and Root Cause Analysis plus prevention actions taken

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
The tool is agnostic

Social Value

Fighting climate change

Fighting climate change

Environment Policy
Move towards carbon neutral behaviour patterns and to actively promote a more environmentally friendly organisation. will only use environmentally sound resources and discourage wasteful or any action which directly harms the environment and take into account environmental issues in its overall performance.

Energy: our goal is to reduce our energy consumption for two reasons, 1) the direct impact that it has on the business, 2) overall cost to the business. Spinwell Global will ensure that all lighting and computer hardware will be switched off outside of normal working hours. Any computer hardware that we use is highly efficient , screen savers are in place should computers be left unattended for a period of time.

Waste: We aim to minimise waste material wherever possible. Ultimately we envisage and encourage paperless office working environment, and as such we discourage any unnecessary printing. Any paper waste that is produced is recycled using the local collection service. We also encourage staff to buy unpackaged products where possible.

Transport: We aim to have all employees travelling to and from work by use of either public transport, pedestrian access, or by bicycle. Where staff are required to attend client meetings, public transport is strongly encouraged where possible. Where public transport is not available, staff will be permitted to use the most environmentally friendly vehicle transport available.

Goods & Services: Spinwell Global aims to work with our supply chain and clients to ensure our environmental policies are aligned as closely as possible.

All Spinwell Global staff will take direct responsibility to uphold the Environmental Policy set out to ensure a more sustainable place of work. To consult regularly with The Carbon Trust (UK) to ensure we are doing everything we can to minimise our impact on the environmental, both locally and as a global organisation.
Covid-19 recovery

Covid-19 recovery

Certificated staff training on Covid Awareness
Our Company structure was designed on remote working pre Covid and proved resilient both during the epidemic and on ongoing to date
Currently waiting to receive ISO 45003 certification
Tackling economic inequality

Tackling economic inequality

Spinwell pay above national minimum salary and provide a living wage to all employees
We have focused on there being no gender wage pay gap
We are location agnostic and have staff working from Northern Scotland to the South Coast and from Essex to Lancashire
We do not penalise staff working from home with any reduction of finance or status
Our staff are selected on suitability not where they live or were brought up and paid equally as the work dictates the same salary and incentives
Our staff have a very open demographic so spending within the local community is equally ecumenical and without a bias for religion, creed or colour
Equal opportunity

Equal opportunity

We recognise the business benefits and opportunities of having diverse community of employees, who value one another and realise the contribution they can make to achieving Spinwell Global Limited’s vision. Our internal figures:
• 46% of the Spinwell Global Limited Team identify as women
• 54% of the Spinwell Global Limited Team are part of the BAME community
• 8% of the Spinwell Global Limited Team identify as LGBTQIA+
As a company we want our employees to feel confident that we listen to their opinions and support causes close to them.
We continually to improve in all areas of equality and diversity to ensure that we are compliant, but also guarantee that equality and diversity remains at the core of what we do.
Using our Management (CRM) system we are able to receive candidate information and create reports on all relevant information relating to the Equality Act 2010, Equal Opportunities Policy and Gender Policy. Monitoring ethnicity / Minority data
Encouraging applicants from minorities utilising existing partnerships with minority groups to ensure we promote and present roles to audiences appropriately.
Reduce unconscious bias
All Spinwell processes, training and supply are predicated around our adherence to best practice in all government and HMRC legislated areas. All staff are required to keep up-to-date with training on all company policies and legal and regulatory requirements, this is monitored at bi-annual staff review meetings. This includes Equality, Diversity and Inclusion training along with unconscious bias training alongside a variety of courses promoting positive social change.
All members of the Spinwell team participate in a regular interactive inclusion and diversity training programme.
At Spinwell Global Limited we seek to address the lack of gender-inclusive wording by using gender-bias decoder technology.
Wellbeing

Wellbeing

Spinwell Global take an active multithreaded approach to providing and maintaining genuine wellbeing within the workplace.
We provide access to our HR system for all staff which monitors and checks that all steps initiated are closely monitored for effective application and early indicative needs for intervention or help
Our most recent step and to enable consistency in our approach was to apply for ISO 45003:2021
Occupational health and safety management — Psychological health and safety at work — Guidelines for managing psychosocial risks
Along with the stated aims of the standard we provide camera based assessment of staff seating and use of display equipment and the correct guidelines for office working from home which is part of the HR Training and is certified and part of their HR record
High levels of discretionary effort
Improved recruitment, retention and diversity
Enhanced worker engagement
Increased innovation
Legal compliance
Reduced absence from workplace stress, burnout, anxiety and depression

Pricing

Price
£3,148 a virtual machine
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pritesh@spinwellglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.