SURECLOUD LIMITED

SureCloud Enterprise GRC

SureCloud Enterprise is a scalable GRC platform for mature organisations managing complex risk, compliance and audit requirements. It centralises governance activities into a single system, providing real-time insight, automation and collaboration to support continuous assurance, informed decision-making and improved organisational resilience.

Features

• Centralised risk, compliance, audit and privacy management platform
• Event-sourcing architecture providing real-time risk and control insight
• Cross-framework control mapping and unified control model
• Automated evidence collection and continuous control testing
• Real-time dashboards and configurable management reporting
• No-code configuration of workflows, assessments and approval stages
• Secure web-based access with role-based permissions and audit trails
• AI-supported assessments and contextual risk scoring
• Built-in collaboration across business units and assurance activities
• Modular architecture supporting enterprise-scale GRC expansion

Benefits

• Centralise risk, compliance and audit activities across multiple business units
• Reduce manual effort through automated evidence collection and control testing
• Maintain continuous assurance instead of point-in-time compliance exercises
• Improve decision-making using real-time, contextual risk and control insight
• Replace disconnected tools with a single, enterprise-wide GRC platform
• Scale governance processes without increasing headcount or specialist resources
• Strengthen accountability through clear ownership, workflows and approvals
• Adapt quickly to regulatory change using configurable, no-code processes
• Collaborate securely across teams using shared dashboards and records
• Demonstrate value of risk and compliance investments through outcome-focused reporting

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@surecloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

442714792680804

Contact

Nick Rafferty
07973 659351
sales@surecloud.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: All modern browsers are supported

User support

• Email or online ticketing support: Yes
• Support response times: SureCloud support operates Monday–Friday, 9am–5pm (BST). We respond based on ticket severity, with defined SLAs. Weekend support is not standard, but critical issues raised outside hours are addressed the next business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: As part of our partnership, SureCloud offers quick implementation, continuous enablement through our Knowledge Base and ongoing support. Our support team is available Monday to Friday, 9:00 AM to 5:00 PM GMT. For any questions, please contact help@surecloud.com
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: SureCloud supports enterprise customers in starting quickly and confidently through a structured onboarding and enablement approach designed for complex environments. Each customer is assigned a dedicated implementation specialist who works closely with stakeholders to plan, configure and deploy the service. Implementation timelines are agreed upfront and tailored to scope, data complexity and organisational structure.; ; Onboarding includes configuration of the core platform, setup of required frameworks, and alignment of workflows to the customer’s governance, risk and compliance operating model. Where required, SureCloud supports the migration of data from spreadsheets or existing systems to minimise disruption and maintain continuity. Design users receive dedicated enablement to allow them to independently configure workflows, forms, dashboards and reports using the platform’s no-code tools.; ; Training is delivered remotely as standard and is role-based, covering administrators, design users and general users. Sessions are focused on real operational use cases, ensuring teams can apply the platform immediately within their day-to-day activities. Onsite training can be provided by arrangement where required.; ; SureCloud provides access to online user documentation, a Knowledge Base, in-product guidance and reusable templates to support ongoing learning and adoption. After go-live, customers continue to receive support through regular check-ins and access to the SureCloud support team.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of the contract, users can extract their data from SureCloud in multiple ways, depending on their technical capability and requirements. The service is designed to ensure customers retain full ownership and access to their data and can retrieve it in a usable format.; ; Users can export data directly through the platform user interface. This includes structured records such as risks, controls, assessments, actions, audit working papers and reports. Exports are provided in common, open formats to support reuse and migration to other systems.; ; For customers requiring more automated or large-scale extraction, data can be retrieved via SureCloud’s APIs. This allows organisations to programmatically extract data, integrate with downstream systems, or support a structured transition to a new platform. API access is governed by standard authentication and access controls.; ; Where additional assistance is required, customers can request support from SureCloud’s team. This may include coordinated bulk exports, support for complex data structures, or guidance on data interpretation. Any such support is delivered in line with agreed security and access controls.
• End-of-contract process: At the end of the contract, SureCloud works with the customer to ensure an orderly and secure service closure. Data is retained and handled in line with the terms of the contract and applicable data protection requirements.; ; The contract price includes access to the SureCloud platform for the agreed term, hosting, maintenance, updates, standard support, and the ability to export customer data at contract end. This ensures customers can retrieve their information without additional licence fees or penalties.; ; Once the agreed termination period has elapsed, the system is fully deactivated. Customer data is then securely retained or deleted in accordance with contractual obligations and regulatory requirements.; ; If customers require additional assistance beyond the standard contract terms, such as bespoke data extraction, large-scale bulk exports, or engineering-led support for complex data structures, this can be provided as a professional service. Any such support is delivered on a time-and-materials basis and may incur additional service days, agreed in advance with the customer.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: SureCloud provides Create, Read, and Update (CRU) API capabilities, allowing users to create records, retrieve data, and update existing records programmatically. APIs are primarily used for integrations and controlled data changes.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise SureCloud Enterprise through a controlled, no-code configuration model designed for designated design users. The service enables organisations to tailor the platform to match their own governance, risk, compliance and audit operating model, rather than relying on fixed or vendor-defined workflows.; ; What can be customised includes workflows for risk, compliance, audit, privacy and third-party processes, risk scoring models, impact and likelihood criteria, control frameworks and mappings, questionnaires, dashboards, reports and metrics. Users can also configure approval stages, record statuses, notifications, escalation rules and reporting outputs.; ; Customisation is carried out directly within the platform using built-in visual configuration tools. Design users can modify forms, workflows and templates without writing code, using out-of-the-box templates and reusable components as a starting point. Changes can be applied incrementally, allowing processes to evolve as regulatory obligations, organisational complexity or risk appetite change. No developer input or vendor intervention is required for standard configuration.; ; Only authorised design users can customise the service. These users are typically experienced GRC practitioners and receive dedicated training during onboarding. Standard users can operate within configured processes but cannot change system design, ensuring flexibility while maintaining control, consistency and audit integrity.

Scaling

• Independence of resources: SureCloud prevents one customer’s usage from impacting others through a secure, multi-tenant AWS architecture, with resource isolation, auto-scaling, and performance monitoring to ensure consistent service for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: SureCloud can provide service usage metrics on request via the support desk. These metrics can be used to support service reviews, adoption analysis and contract management. Usage information is supplied in line with contractual terms, access controls and data protection requirements.
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data from SureCloud using multiple supported methods. Data can be accessed programmatically via the SureCloud API, enabling automated or large-scale extraction for integration or migration purposes. Users can also export data directly from the platform in CSV format, allowing structured records such as risks, controls, assessments and actions to be reused in other tools. In addition, SureCloud supports Word merge exports, enabling users to generate documents such as reports, policies and audit outputs using their live data.
• Data export formats:
  • CSV
  • ODF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% guaranteed, with service credits should this level not be achieved
• Approach to resilience: Available on request
• Outage reporting: Provide a public dashboard (https://status.surecloud.io/) and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: SureCloud restricts access to management interfaces and support channels using role-based access control (RBAC), least-privilege permissions, SSO/MFA, and full audit logging, ensuring only authorised users can access sensitive administrative and support functions
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001 - 2022
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: SureCloud operates comprehensive configuration and change management processes with distinct approaches for IT infrastructure and development activities.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: SureCloud operates a comprehensive vulnerability management process documented with defined roles, responsibilities, and remediation timelines based on CVSS scoring.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: SureCloud operates a comprehensive protective monitoring and incident response framework with clearly defined detection mechanisms, response procedures, and severity-based resolution timeframes.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: SureCloud operates a comprehensive incident management framework with pre-defined processes for common events, multiple reporting channels, and structured incident reporting.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Friday 28 August 2026
• What the ISO/IEC 27001 doesn’t cover: The scope covers the following: the provision of GRC product delivery services and the design, delivery, and support of the SureCloud SaaS platform.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 774744b7-64d1-450a-9f56-a55b9fc2629a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@surecloud.com. Tell them what format you need. It will help if you say what assistive technology you use.