Mastek (UK) Ltd

User Experience Strategy and Re-Design - B2B and B2C

Mastek provides strong expertise in building beautiful and innovative e-commerce websites, which support the business and their customers' needs. Our re-Design process is built around understanding your organisation and users, creating empathy, and developing insights. With a skilled team and experience, we deliver an engaging omnichannel experience for the customers.

Features

• Empathetic, Mobile First Approach to Re-Design Thinking
• User Experience Re-Design Strategy
• Branding, Typography and Visual Re-Design
• Wireframes and Clickthrough Prototyping
• User persona definitions and story boarding
• Interaction Re-Design
• Focus groups, Brainstorming and Conceptualisation
• Full Accessibility (WC3) and Best Practice Compliance
• Alignment with GOV.UK Re-Design Patterns
• Customer Journey Mapping and UX strategy

Benefits

• Design specialists with over a decade of experience
• Mobile First Approach with contemporary design patterns
• Experienced in working across different business verticals
• Intuitive information architecture and User Experience
• Engage business owners in the design process, making it collaborative
• Content is optimised for delivery and meets accessibility requirements
• Happy users are likely to become brand promoters
• Familiarity with GOV.UK's design patterns

£130 to £1,800 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@mastek.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

442820295117978

Contact

Dean Richardson
07833204617
g-cloud@mastek.com

Planning

• Planning service: Yes
• How the planning service works: Following are the steps for implementing cloud hosting:; 1. Concept Study;; 2. Data Preparation;; 3. Model Planning;; 4. Model Building;; 5. Communicate results; and; 6. Operationalize
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: If requested by a Buyer, we'll provide training for cloud software services as per their requirement.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: If required we do provide Cloud Migration services to help organisations set up or move between cloud hosting or cloud software services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance is the foundation of every project phase in Mastek and is aimed at reducing the cost of quality and increasing the predictability of the outcome. ; Mastek Test teams engage early and work collaboratively with client stakeholders throughout the project lifecycle promoting Joint-Ownership, Increased transparency and Governance. The Test Management team supported by the TCoE provides Thought Leadership across phases for:; ; • Test-Approach, Plan and Traceability; • Requirement analysis with Business users ; • Dependencies, Risk mitigation and Owners; • Governance and Reporting ; • Test Design and analysis ; • Defect resolution prioritised based on the level of risk associated. ; • Joint analysis of residual risks ; ; For Performance-Testing, Mastek leverages its proprietary framework, TCoE, Performance Testing SME’s and strong partner ecosystem together with a wholly tools agnostic approach.; ; Performance Testing SME’s work collaboratively to: ; • Understand the Application technology stack and associated SLA’s, ; • Understand the IaaS, PaaS and SaaS to identify the volumetric model ; • Capacity planning and modelling; • Cloud-based Tool assessment and recommendations ; ; Initial Performance benchmarking is undertaken for applications developed and deployed using Agile models for early visibility.; Based on the SLA’s; Load, Soak, Stress and Spike testing is carried out, with detailed analysis of test results.

Security testing

• Security services: Yes
• Security services type: Security testing
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • CEH
  • ISO 27001 Lead Auditor
  • CISM (Certified Information Security Manager)

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Mastek can fully manage the cloud hosting with passion for technology, we can help organizations of different types and sizes utilize Cloud Services and move their IT infrastructure to Cloud in full, or part. Whether it is Public Cloud or Private Cloud or even a Hybrid version of both with some elements remaining on-Premise; ; Our cloud services are Secure, Reliable, scalable & Fast. ; • Cloud Services includes; • Cloud Servers; • Cloud Management; • Cloud Resource Pool; • Hosted Desktop; ; Following business benefits can be derived out of Mastek cloud services; • Trade capital expense for variable expense; • Benefit from massive economies of scale; • Stop guessing capacity; Increase speed and agility; • Stop spending money on running and maintaining data centers; • Go global in very short time.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: As per service Level Agreement
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We are currently in the process of developing a Web Chat support for Buyer's and shall be available for deployment post G-Cloud 13 submission. All the details will be provided in future when requested.
• Web chat accessibility testing: NA
• Support levels: Mastek has proven expertise in providing IT managed services across domains, technologies and geographies. Mastek service management services deploy ISO 20K certified ITIL processes and tailor them as per customer needs. ; Mastek can provide support at below levels; • Level 1 (Service desk), ; • Level 2 (Application Administration and Business Support) and ; • Level 3 (Technical and Software Support) support;; • Alternatively, a single DevOps team, encompassing Level 2 support, Level 3 Software support; ; Mastek ensures experienced, dedicated and diverse team of certified (e.g. ITIL V3) IT professionals with strong application, tools, technical and service operation processes knowledge. ; Mastek has support models such as Business hours support, On –Call support and 24x7 on-desk support. Depending on the contract, Mastek will deploy appropriate support model. This can be done at client site in UK as well as in Mastek office (offshore).; Mastek will also focus on shift-left approach for resolving tickets by using ChatBots, SOPs and maintaining knowledge base. Mastek has expertise of DevOps as well which can be used for process automation to run service operations and also for operations monitoring.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS MANAGEMENT SYSTEMS
• ISO/IEC 27001 accreditation date: 16/04/2007
• What the ISO/IEC 27001 doesn’t cover: Few sales offices are not covered under this certification scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  For every opportunity we bid in G-Cloud, we will identify and deliver opportunities to deliver environmental benefits (MAC4.1), and influence environmental protection and improvement, e.g. staff, suppliers, customers and communities (MAC4.2).; Mastek understands the importance of being an environmentally sustainable business entity. We have a board-approved Carbon Reduction Plan for Net-Zero emissions, an ongoing programme of reduction activities that will ripple down through all our contracts. A summary of our journey so far: We have set targets to reduce our carbon footprint by May 2022 through positive actions following our Baseline Emission Footprint. We have engaged with a leading independent environmental organisation, Carbon Footprint, to advise us on offsetting climate-damaging carbon emissions; communicated internally and externally to encourage more environmentally sustainable working practices, and demonstrate compliance through ESOS and ISO 14001 certification. Following a further appraisal, we will prioritise which carbon reduction initiatives to implement for maximum benefit. ; Our Carbon Reduction Plan, reinforced by 10 active KPIs:; • Engagement with customers, supply chain partners; • Influence environmental performance of supply chain; • Reduce employees’ travel emissions by 20%; • Reduce energy consumption or use only green energy ; • Increase the sustainability performance of our offices and data centres (CO2 Emissions/ Water usage/ recycling); • Transition to 100% renewable energy by 2040; • Effective recycling of technology equipment ; • Deploy a waste hierarchy ; • Changing Behaviours Campaign for all staff to raise awareness and improve personal carbon emissions ; • Communities’ engagement plan. ; We align to the UN Sustainable Goals, and UK Environment Agency’s green action plans to: mitigate and adapt to climate change, improve clean air and water, minimise waste, utilise natural resources, sustainability and efficiency, enhance biosecurity, enhance the natural environment, support thriving plants and wildlife and manage exposure to chemicals.
• Covid-19 recovery:

  Covid-19 recovery

  Mastek is committed to positively impacting individuals and communities. We created a social value action plan targeting unemployment and negative wellbeing effects that we will apply to those working on this contract. ; Employment Creation, Re-training and Return to Work Opportunities ; Performing demographic analysis, we understand the under 30s, and over 50s were adversely affected by COVID-19. As part of our wider recruitment strategy, we work with 50+ recruitment agencies targeting these groups and apply to any recruitment relevant to this framework ; We will deliver an under 30s UK-wide academy offering re-training for aspiring software engineers, paying market salary. Each academy will host up to 20 participants. As part of the 5% Club, we ensure a minimum of 5% of our workforce are on graduate schemes/apprenticeships or certified training programmes; currently, we are at 11%. We also support Coders Guild and other local educational programmes to up-skill young people, removing barriers to participation in learning. We work with restless 50 recruitment agencies to help over 50’s into work.; Improving Workplace Conditions to Support COVID-19 Recovery; We have successfully supported all our workforce who suffered from COVID-19. In reaction to physical and mental impacts, we introduced “Work Ways”, enhancing our previous flexible working initiative, empowering our people to balance work-life and enabling COVID-19 sufferers to return to work. This is also available to those returning from maternity and sabbaticals. This support, alongside wellbeing sessions, will be available to all involved in this framework. ; We introduced a booking system to ensure social distancing and desk booking. Where appropriate, we offer flexible hours and locations. The expansion of our secure infrastructure ensures services will not be negatively impacted where remote working is applicable. Currently, over 80% of our workforce works from home, showing the integrity of our infrastructure.
• Tackling economic inequality:

  Tackling economic inequality

  We will implement Mastek’s 12-Month Digital Skills Programme Academy, our primary solution to Tackling Economic Inequality and creating employment and training opportunities. Modules, customised with buyers, bespoke to project needs. The benefits include cost-effective resources and a pool of trained project staff. Social and economic benefits by targeting applicants from underrepresented groups who would not usually access careers within digital technology, such as ex-offenders, women returners (Mastek has launched a Women Return to work, ReShine campaign; the focus; on supporting an easy transition into the second innings of careers) over 50 and under 30 without a degree. It provides strategic alignment to reduce the digital skills gap across the UK. Course content: Core specialised technical skill clusters, baseline and digital literacy skills, soft transferable skills, project management and business administration. It addresses the barriers to accessing roles and training within the industry, contributes to social mobility, and encourages participation from under-represented groups promoting equal opportunity (LGBTQ+, Learning difficulties/disabled people, BAME etc.). The methodology is blended learning, combining online virtual sessions and on-job experiences, coaching and mentoring. Our L&D team, technical specialists and innovation teams provide programme design and support. The call for applications will be publicised widely by engaging with LEPS. VCSEs, Jobcentre Plus, schools, colleges (Our STEM engagements), Armed Services, Career Transition Partnership (Supported since July-2020). In addition, we provide level 7 Apprenticeships and Graduate programmes, delivering project capabilities. We ensure schemes exceed 5% of the workforce our 5% Club Charter commitment.
• Equal opportunity:

  Equal opportunity

  Mastek is an equal opportunity employer and positively targets diversity and inequality in employment, skills and pay as a core component of our growth plan. To achieve this, we have: Integrated our Social Value and CSR policies with diversity and equal opportunities as a central tenant; benchmarked by external experts. We conduct quarterly audits of our Supply Chain to minimise the likelihood of inequality occurring in our partner’s business. We have a DEI council with global targets, actively addressing inequality, measuring progress and reporting at board level. We have inclusive and accessible recruitment; have expanded recruitment channels providing parity of opportunities for disadvantaged, BAME, LGBTQ, Women in Tech, Code First Girls, and Disabilities. We ensure staff are disability aware by running workshops with The Disability People to raise understanding and create an inclusive environment. We monitor the diversity spread of job applicants across roles by introducing a recruitment monitoring control form and database. Pay structure (wage bands) framework ensures fairness/lawfulness (addresses the gender pay gap). We benchmarked pay and rewards against the market, consulting with Willis Tower Watson. Our campaigns for applicants for Apprenticeships and our Digital Skills Programme create career paths and jobs, specifically targets hard to reach/disadvantaged socio-economic groups. We challenge the issues perpetuating the imbalance of women in Tech. We are STEM ambassadors, have an Internal Leadership Development Programme for Women, promote International Women's Day with a month of roundtable events, we have accessed job advertisements to make them more attractive to women (Flexible working, compressed hours, what works for them with family commitments), women panellist are available for promotion interviews.; Mastek has published its modern slavery statement and designed mandatory training for all staff and suppliers. We will also be using Alturna to carry out supply chain audits.
• Wellbeing:

  Wellbeing

  Mastek knows the impact of poor mental and physical health on society, the economy, and internally. We support our staff's physical, emotional and mental health and work to create a positive and supportive workplace culture and cascade our commitments to influence our supply chain partners. Our approach is aligned/benchmarked against the Mental Health at Work six standards of commitment and Mind’s Thriving at Work recommendations. ; For each project within the G-Cloud framework, we will: ; • Design and communicate our Physical and Mental Health at Work action plan to all involved with each project, including engagement with wider stakeholders; • Prioritise well-being/assess risks of work-related stress (Recent WFH surveys/juggling work/parenting). With Silver Oak Health, we offer Employee Well-being/Assistance Program options, including 24/7 access to a dedicated helpline/online/face-to-face counselling; • Ensure inclusive and accessible recruitment practices, development practices and retention-focussed activities ; • Ensure all our delivery partners can demonstrate commitment to the policy outcome and have signed the Mental Health at Work Commitment. We will monitor and report on progress.; • Create a programme of events to raise awareness of wellbeing and mental health issues – such as male cancers and Movember – fundraising and educating all involved in the project. These events will be timetabled and communicated through a web portal, and all encouraged to take part; • Offer one fully paid volunteering day annually per employee to support local charities – these can be built into mental health awareness or fundraising. ; • We will provide training for mental health first aiders across the scope of the projects and host time to talk events and webinars (open to the entire ecosystem) on health and wellbeing.

Pricing

• Price: £130 to £1,800 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@mastek.com. Tell them what format you need. It will help if you say what assistive technology you use.