BLUM HEALTH LTD

Mersey Burns Mobile App

‘Mersey Burns’ (MB) is an application (app) for use on smartphones and tablets designed to improve assessment and fluid resuscitation following burn injury. The app allows clinicians to shade the burn pattern
onto the screen in real time, and then generate detailed IV fluid resuscitation protocols.

Features

• Calculation of fluid resuscitation protocols in burns
• Assessment of total burn surface area
• Real-time patient care aid
• Generate a transcript for the patient record
• Capture an image of the wound
• Generate a report for morbidity and mortality reviews

Benefits

• Significantly reduces the margin of error in fluid prescription
• Ensures patients receive the appropriate amount of fluids
• Automates calculation process
• Share vital care information with other clinicians
• Instant results for optimal fluid resuscitation in severe burns
• Optimise burns patient management and care

£8 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at communications@blumhealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

442918093807419

Contact

Dr Michael Watts
07847808436
communications@blumhealth.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Online and offline capabilities
  • IOS (16+) and Android (13+)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2 business days
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Intercom
• Onsite support: Yes, at extra cost
• Support levels: Typically an SLA is arranged for each contract and contains availability and support arrangements and this is then managed during the lifetime of the system. Each SLA cost is negotiable and mutually agreed as required to meet customer needs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation and onboarding process online
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Request to team
• End-of-contract process: 3 month before end of contract, the team reaches out to client to discuss renewal options

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app is only available via iOS or android. There is a web-based admin dashboard available at organisation level.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: We utilise autoscaling cloud hosting services

Analytics

• Service usage metrics: Yes
• Metrics types: Basic usage metrics. Reports are generated dynamically based on the available data in the database and this can be retrieved by client administrators
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Via email request in app. Data is not stored on the device due to confidentiality and patient safety
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: We do not send data over a network
• Data protection within supplier network: Other
• Other protection within supplier network: We do not send data over a network

Availability and resilience

• Guaranteed availability: We will use every effort to make the SaaS available 24 hours a day, seven days a week, except for unavailability during emergency or routine maintenance. In both cases we will informed users of any expected down time.
• Approach to resilience: Our service is hosted within AWS and thus maintains the same level of resilience to other major cloud-hosted solutions. The solution is also constantly maintained by a dedicated team to keep it up-to-date and fix any bugs.
• Outage reporting: Email alerts will be sent to all users

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Admin dashboard requires 2-factor authentication
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: USAS
• ISO/IEC 27001 accreditation date: Latest issue: 14 November 2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO14001
  • ISO9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow ISO13485, ISO27001 and ISO9001 standards

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Tightly managed version control. All updates are tracked with detailed release notes
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Refer to third party reporting process
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: 24/7 cloud monitoring and reporting
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Instant log and instant submission form

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are part of the SME Climate Hub and have pledged to achieve net zero by 2030. We do not print unless absolutely necessary and use public transport where we can. Merseyburns is dedicated to reducing waste through optimising fluid amounts and therefore plastic fluid bags.

  Covid-19 recovery

  We continue to support organisations recover from the pandemic through digitalised processes and improved virtual support, both clinically and beyond.

  Tackling economic inequality

  We have achieved success by providing transparent and affordable services. We will consider alternative proposal for achieving desired outcomes where capital is an issue.

  Equal opportunity

  We strive to support everybody. We celebrate diversity of thought, interest, perspectives, and ideas, regardless of ethnicity, religion, gender orientation, sexual orientation, or national origin. Merseyburns does not discriminate against individual populations and can be used with any patient.

  Wellbeing

  We are passionate about staff and organisational wellbeing, and we take the wellbeing of our clients, customers, and users equally seriously.

Pricing

• Price: £8 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Some features are available at no cost to the user
• Link to free trial: You can download the app from the App Store and Play Store

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at communications@blumhealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.