Proceed Data Migration Solutions

SAP Enterprise Content Store Support

An effective document management strategy is the key to success for information management. The ability to store, archive and retrieve information with ease across your business is critical to your organisation. Our content store support service ensures the on going management of your SAP content solution.

Features

• Management your SAP content storage solution
• Reduce your on-going IT maintenance costs
• Mitigate risk and increase legal compliance
• Managing application licensing fees

Benefits

• Remove reliance on expensive specialist resource
• Boost individual productivity and corporate agility
• Support any SAP certified content store
• SAP/ILM integration support

£1,500 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.wood@proceedgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

443319573327644

Contact

Mr Paul Wood
07873880056
paul.wood@proceedgroup.com

Planning

• Planning service: Yes
• How the planning service works: For planning support please refer to Proceeds SAP enterprise content store implementation service. This covers planning and implementation services.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training would be provided where applicable using either self service FAQ's or online tutorials tailored specifically to there services deployed
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Please refer to Proceeds SAP Enterprise Content Store Implementation the describes how to we support the implementation of a SAP certified content store
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide testing of the performance of the initial data load into the selected content store. Our Cloud hosting partner will support and manage the hardware and run management. They will ensure the content store performance is optimised to the approved data retrieval SLA's.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Support the customers SAP certified content storage solution

Service scope

• Service constraints: No constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Level 1 Content infrastructure failure (N/A as not supported by this service) Level 2 Content store retrieval failure - response to failure within 24 hours and resolution within 3 working days. Level 3 Any other content store related issue - response to failure within 48 hours and resolution within 5 working days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: This service is to support the implementation of content storage solution; for the support of the archive please refer to Proceeds SAP Archiving as a Service

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  This service is delivered remotely by Proceed's consultants, so this service delivers a net 0 carbon footprint.

Pricing

• Price: £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.wood@proceedgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.