Bulb Tech Group

Bulb 24 x 7 Support

Bulb Technology offer as standard support from our multi lingual Support Team who are contactable by phone and email as well as a 24x7 online Portal for those buyers that prefer to self-serve or a blend of both. 24x7 support from the Support Team is available at an additional cost

Features

• Qualified Microsoft Teams Voice,
• UCaaS Certified
• CCaaS Certified
• Experts in Call recording

Benefits

• Solution Focused
• Collaborative working practices
• Fully Flexible

£500 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at garath.williams@bulbtechgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

443680909628199

Contact

Garath Williams
+443338882222
garath.williams@bulbtechgroup.com

Planning

• Planning service: Yes
• How the planning service works: Bulb will produce a Statement of works (SOW) outlining all elements of the solution agreed and signed by all parties this will be part of the full project plan that is created and managed by the project management team
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • UCaaS
  • CCaas
  • Call recording
  • AI Voice
  • SIP

Training

• Training service provided: Yes
• How the training service works: Bulb Technology always deliver training on implementation and functionality in person for users and support teams; ; Supported by relevant documentation and follow up sessions if needed
• Training is tied to specific services: Yes
• Services the training service works with:
  • UCaaS
  • CCaaS
  • Call recording
  • AI Voice

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The project management team put a complete plan together and agree time lines and and key stages with actions allocated and agreed with allocated stakeholders ; ; All managed through our online PM tool
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • UCaaS
  • CCaaS
  • SIP
  • Call recrding
  • AI Voice

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Bulb support all Listed solutions though a dedicated support team and a self service online portal assisting with raising tickets and changes that buyers need to make ; working around the support times that are required

Service scope

• Service constraints: There are no service constraints buyers need to be aware of

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard support Monday to Friday 8-6; P1 tickets within 4 working hours ; all other tickets within 1 working day ; ; 24x7 support is available
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Standard Support is included with the solution for all users ; Mon-Fri 8am-6pm; ; 24x7 support is at an additional £500 per month

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: AudioCodes, Vodafone, Oak Technology

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IDQ
• ISO/IEC 27001 accreditation date: 14/11/2023
• What the ISO/IEC 27001 doesn’t cover: Everything that is needed is covered by ISO/IEC 27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  As an organization we employ people based on skill sets and make reasonable adjustments when needed to support an individual in performing their role.; We have a diverse multicultural workforce that delivers huge benefits for both employees and our customers with a array of new ideas and ways to overcome technical challenges

  Wellbeing

  Bulb Technology Group work with a number of organizations supplying technical support and services at no cost to them. They support vulnerable adults who are Neurodiverse: including but not limited to individual with Learning Disabilities and Downs Syndrome, and Autistic people with community residential settings, supported living and community services. By supporting the staff to increase their knowledge, understanding and skills within the IT infrastructure they are then able to assisted the people they are supporting develop their technology skills, communication and life skills enabling the individuals to work towards a more independent life.

Pricing

• Price: £500 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at garath.williams@bulbtechgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.