RSM

NetSuite Professional Services

NetSuite is a unified business management software-as-a-service (SaaS solution. NetSuite includes ERP, accounting, revenue management, CRM, resources and inventory. RSM UK has a team dedicated to the NetSuite technology. We provide cost-effective, timely, practical consultancy throughout selection, implementation / deployment and support / maintenance / optimisation stages of a project.

Features

• Project management office
• Dedicated quality control and assurance function
• Standard and bespoke training courses
• Consulting and Solution Led Practice
• Rapid Standard Features Deployment Options
• Advanced, bespoke configuration options
• ISO9001 and ISO27001 accredited partner
• Streamline organisations processes
• Corrective deployment of existing systems
• On-going support options

Benefits

• Access to specialist accounting resources
• Trusted collaboration partner, providing experienced advice
• Knowledge transfer delivery approach
• Structured internal training, competency and development programme
• Individual's as points of contact
• Client confidence in the service provider
• Established, proven processes
• Interactive training approach
• Implementation efficiency
• Trusted partner throughout solution lifecycle

£1,022.45 to £4,083.75 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@rsmuk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

443789289319067

Contact

Kathryn Styler
0121 214 3100
bidteam@rsmuk.com

Planning

• Planning service: Yes
• How the planning service works: RSM promotes the use of the following collaborative methodology which is a practical and abbreviated form of Oracle’s Application Implementation Method (AIM). This is particularly suited to deployment on an accelerated timescale with minimum bureaucracy.; ; The methodology is a general approach that includes six stages as shown below. Each stage segregates work into a manageable block with distinct tasks. This segmentation provides the ability to assess progress and establish near-term milestones.; ; Not all projects will always use all stages and complete all the activities outlined in this methodology. The staged approach is flexible enough to allow specific requirements to be addressed and for methods and techniques to be selected and applied as appropriate.; ; •Specification; •Initiation; •Configuration; •Preparation; •Deployment; •Support; ; RSM use sandbox environments (mirrors of the production system) for testing, training and user acceptance testing. Sandbox environments allow development, customisations and testing/training to occur in isolation from the production account.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: NetSuite

Training

• Training service provided: Yes
• How the training service works: Provide training either as standalone training or as part of a software implementation, training comprises of user guides, best practices, and specific walkthroughs of the client’s own system. Training is provided in small groups and can be completed face to face or remote.
• Training is tied to specific services: Yes
• Services the training service works with: NetSuite

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The import process consists of four stages:; ; 1.Customer guidance on NetSuite import templates, data structures, import routines and procedures.; ; 2.Initial import of sample data.; ; 3.Full import of all data.; ; 4.Testing and completion certification.; ; RSM will provide templates and guidance for each of the required import types which, will be expected to extract, cleanse and format data from existing systems in the appropriate way to match the requirements of each of the import types.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: NetSuite

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance testing is concerned with ensuring that implementation and development activities comply with internal standards.; ; RSM has established ‘Development Standards’ that ensure customisation is developed in a robust, readable and maintainable way. A set of ‘Implementation Standards’ ensures that configuration of the NetSuite application is standardised and uses best practice.; ; Quality Control testing ensures that the functionality delivered via the implementation and development activities meets the requirements and/or specification.; ; The Preparation stage consists of training and testing activities and is used to validate that the implementation meets the requirements detailed in the Specification stage.; ; User Acceptance Testing (UAT) is carried out to ensure that the required business processes are fully supported. Final configuration and customisations take place following feedback from UAT.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: RSM UK Consulting LLP is a NetSuite Solution Provider partner. ; ; NetSuite is a cloud-based business system. ; ; RSM provides a business-as-usual support service to clients using the NetSuite platform.; ; The service allows customers to focus on their primary job role, provides support to key business users, offers a flexible support offering and allows access to experienced NetSuite consultants. ; ; We have a dedicated team of NetSuite certified consultants, all in the same UK-based facility. ; ; Our technical expertise ranges from implementation experience, accounting and finance, customisation experts and subject matter experts. ; ; Within RSM we have completed over 250 implementations in a variety of business verticals. ; ; As a NetSuite support service is a 12 year + operation and 100% NetSuite-only function. ; ; The support service includes a dedicated telephone line, email address and customer centre portal.; ; RSM provides real-time business support to clients operating on the NetSuite platform.

Service scope

• Service constraints: RSM only provides support relating the NetSuite cloud platform; RSM generally provides support remotely, during UK business hours; onsite support and out-of-hours support can be made by arrangement (additional costs apply).

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Queries are categorised based on impact and appropriate response times are determined based on the categorisation. Options are available for out of hours support availability.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: RSM offer 2 different levels of support; Basic and Premium.; ; Basic – is for small business or businesses with a system administrator; ; Incident management, assistance, advice, and guidance. ; ; Monday – Friday, 9am – 5pm; ; Premium – is for large business or businesses with no system administrator.; ; Incident management, assistance, advice and guidance, request for service and administration services. ; ; Monday – Friday, 8am – 6pm.; ; When defining support fees we take into consideration (but not limited to); transaction volume, system complexity, customisations, integrations, system landscape (no. of companies, countries and locations), user quantity, no. of authorised contacts, client preferences etc.; ; Account management function is provided.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 09/01/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We want to do all we can to protect the future of our planet; we are committed to reaching net-zero carbon emissions by 2030.; ; We are implementing new strategies and systems to monitor, manage and lessen RSM’s impact on the environment, including:; - electricity from renewable sources;; - reducing paper usage and spend in our offices by moving towards digital solutions/storage;; - centralised travel booking platform, providing data on emissions;; - promoting and educating climate awareness leading to an environmentally proactive workforce;; - offsetting residual emissions with accredited carbon offset projects;; - monitoring performance and progress in achieving these aims at board level and acting on those findings.; ; We have an environmental operations group, that engages with staff, raising awareness of the best ways they can contribute to a more sustainable future, as well as holding RSM accountable for the ways our work impacts the environment.; ; We ensure suitable presence on-site and have cut unnecessary journeys – planning and management meetings where appropriate are conducted on Teams, and utilising software to enabling virtual meetings; matching our hybrid approach to that of our clients. Where possible we “double-up” on-site and encourage public transport use wherever feasible; leading to a significant reduction of business mileage (65% since 2021).; ; We share files electronically and use an online deliverables portal to ensure documents are shared/uploaded securely and remotely reducing the carbon impact of printing (over a 78% reduction in the past 3-years).; ; RSM subscribes to EcoVadis and is assessed on the Energy Savings Opportunity Scheme and Streamlined Energy and Carbon Reporting; reflecting RSM’s dedication to reduce it’s impact on the environment. Feedback from the assessments will shape improvements to our environmental strategy.; ; We are a signatory of the United Nations Global Compact, demonstrating our commitment to deliver sustainable and socially responsible working practices worldwide.

  Covid-19 recovery

  The coronavirus pandemic has caused disruption and uncertainty across the globe with many businesses still facing unprecedented challenges as a result and highlighting the importance of preparing your business for emergencies.; ; To support clients during the period of recovery, we provided clients with webinars and briefings on key issues faced as part of the Covid-19 pandemic and set up an online coronavirus hub with the latest updates and offering support and guidance. Our experts shared their advice for rebuilding and succeeding in a significantly changed world and would continue to share this with buyers.

  Tackling economic inequality

  RSM is committed to creating a culture in which diversity, inclusion and equality of opportunity are actively promoted. Some of the measures we have to tackle economic inequality are:; - inclusive and accessible recruitment practices - recruiting individuals based on merit, not background; - reasonable adjustments made to accommodate candidates with disabilities; - job descriptions are gender neutral in language; - focus on work-life balance: member of Working Families to support employees through their various life stages; - transparent promotion, pay and reward processes; - strong social and community agenda focused on ‘giving something back’. All staff have a volunteer day to use with a charity of their choice; - clearer salary ranges ensuring consistency of equity for all employees; - moderation of bonus and salary increase decisions; ; RSM UK are an accredited Real Living Wage (RLW) employer and chooses to apply RLW rates as a minimum rate of pay for all its employees, including all its temporary/casual workers, placement students, consultants and sub-contractors, irrespective of age.; ; We have made considerable progress in the delivery of our Equality, Diversity, and Inclusion strategy “Listen. Educate. Act.” through dialogue, understanding and action. We have several employee networks who all play a crucial role in the delivery of our Listen. Educate. Act Strategy. Eg the Empower group provides support for women; and is also designed to support and advocate gender equality, in particular pay and supporting women through career development and into leadership roles.; ; We issue information on our gender pay gap annually, and last year published our first ethnicity pay gap report as part of our continued transparency and dedication to becoming a truly diverse and inclusive firm. We will continue with this transparency and will publish reports such as these annually. Our most recent reports can be found on our website.

  Equal opportunity

  RSM is committed to creating a culture in which diversity and equality of opportunity are actively promoted and in which unlawful discrimination is not tolerated.; ; Equality and diversity are essential factors that contribute to the strength of our business; we work continuously towards building and maintaining an inclusive environment so that people of all identities, backgrounds, and cultures are comfortable bringing their true selves to work.; ; We believe the achievement of excellence can only be attained through recognising the value of every individual. We aim to create an environment that allows everyone to achieve their full potential. Recognising and celebrating our diverse employees, clients and suppliers helps us recruit and retain talent, drive better business performance and, most importantly, enrich the lives of individuals.; ; For our firm - a diverse workforce recognising and celebrating its different talents.; For our clients - a healthy reflection of who we are and what we can do.; For our people - an inclusive working environment with opportunity for all.; ; We have a Diversity Steering Group which has been appointed to help create a diverse and inclusive environment. We also have diversity office champions who are a local contact for views and issues in relation to diversity and inclusion in our workplace, ensuring that everyone within RSM has a point of contact in relation to these issues.; ; We are members of Business in the Community, the Valuable 500, Neurodiversity in Business, Disability Confident Employer, and Stonewall, and have external partners such as Bright Network, Women in Business and Working Families.; ; RSM has recently joined The Royal National Children’s Springboard Foundation. Employees are matched with young adults from disadvantaged backgrounds to provide advice and the beginnings of a professional network, helping to develop skills in areas like CV writing and goal setting.

  Wellbeing

  RSM have created a culture where there is no stigma attached to any aspect of wellbeing, putting in place early interventions and developing a working environment and culture in which employees can 'work well and thrive'. Working in a happy, healthy, inclusive, and supportive work environment can improve aspects of both personal and working aspects of life. ; ; To raise awareness RSM regularly hosts events based on a variety of topics and creates several thought leadership and publications. Topics have included supporting carers to balance their responsibilities and work; and wellbeing through Covid19.; ; We are members of several independent programmes and external groups, designed to help achieve best practice, inform our relationship with employees, suppliers, and clients, and create an environment that allows all to achieve their full potential.; ; Our managers are trained to recognise the signs of potential mental ill health and encourage our employees to talk about their concerns. All employees undertake Mental Wellbeing training equipping them with the tools to maintain their mental health and support their colleagues to do the same. RSM have trained Mental Health First Aid Champions who have the skills needed to support the mental wellbeing of colleagues.; ; RSM employees have access to an Employee Assistance Programme to support their mental health and wellbeing. This is a confidential service offering guidance and support 24/7, including for legal issues and advice on health issues; emotional issues, anxiety, depression, trauma, bereavement; work related concerns and support to managers from counsellors. ; ; RSM provide 'HealthMatters' portal to help our employees look after their health in and outside of work. 'HealthMatters' provides access to information, support, and advice on a range of topics such as eating well, lowering your cholesterol, looking after your back, exercising, outdoor activities and preventing aches and pains whilst sitting at a desk.

Pricing

• Price: £1,022.45 to £4,083.75 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@rsmuk.com. Tell them what format you need. It will help if you say what assistive technology you use.