COUNTERPART SOLUTIONS LIMITED

Contract Management software

Contract management software is used to create and manage all your supplier and contract in one easy to use platform.

Features

  • Project planning tool with Gantt chart and resource search availability.
  • Dynamic resource planning and management tool. (Up to enterprise class).
  • Repository (built in) for all Contract related documents
  • Configurable workflows to suit the way your organisation runs projects.
  • Configurable Approval flows and Checkpoints to control Projects PMO /Sponsor
  • In-built configurable wizards to provide help and training and support.
  • Control and reporting at Projects, Programs and Portfolio level.
  • Project Charter, project sizing and templating tools for PMO/Managers.
  • Easy browser based remote access including a mobile application version
  • License and IT asset management

Benefits

  • Improve real-time reporting and business intelligence
  • Enhanced resource management
  • Streamlined task management
  • Cloud based solution facilitates access anywhere with any device
  • Standardised methodology and governance
  • Elimination of manual processes and workflows
  • Integration with Microsoft Office 365
  • Business transformation and organisational change management
  • Project collaboration
  • Time and expense tracking

Pricing

£10 to £69 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rico.martin@counterpart.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 4 3 8 2 3 9 3 8 1 3 0 1 5 9

Contact

COUNTERPART SOLUTIONS LIMITED Rico Martin
Telephone: (0)330 113 3088
Email: rico.martin@counterpart.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Monthly updates to the platform that are completed out of hours. Duration of updates takes no more than 1 hour.
System requirements
  • Any web browser
  • Any PC or mobile device with internet access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard business support provides a 4 hour response to issues. Next business day response for general questions. Any questions sent on weekends or statutory holidays will be responded to on the next working business day. Uplift of support is available to cover weekends and Public holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can raise tickets and ask basic questions relating to support from directly within our product.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
We offer 3 pre-defined support levels. Silver, Gold and Platinum. All support offerings have a dedicated Technical Account Manager.

Silver provides standard support from 9-5, 5 days a week excluding public holidays and weekends. Silver support is included as standard with all Cloud licencing subscriptions.

Gold support provides 9-5, 7 days a week excluding public holidays. Gold support is available for typically a 15% percentage uplift dependent on the number of licence subscriptions.

Platinum support provides 24 hour support 7 days a week including public holidays and weekends. Platinum support is available for typically a 20% percentage uplift dependent on the number of licence subscriptions.

Custom support packages are available on request.
All on-premise deployments will have to procure a Custom Support package.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide comprehensive training for all user types within our system. Our on-boarding training is delivered online via live workshops and is supplied Free of Charge to ensure the best possible experience when utilising our system. On site training is also available on request. Training videos and user documentation are also provided to clients as part of on-boarding.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Dedicated online Platform for Help notes and FAQ's
End-of-contract data extraction
Counterpart provides clients the ability to extract data from the system using our export features. These can be downloaded in to various formats.
End-of-contract process
At the end of the contract, clients have the ability to extract all their data. Counterpart will then archive the client's data for a period of 3 months. If clients wants data archived for a longer period then additional costs may be incurred. No other costs are incurred at the contract end date.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
For Laptops and Tablets our full range of product features are available.

For mobiles it is possible to use the full app but due to real estate of the screen there is a lot more scrolling. A native mobile app is also available that provides selected functionality.
Service interface
No
User support accessibility
WCAG 2.1 A
API
Yes
What users can and can't do using the API
We provide a rest API which allows hooks to be developed to interface with all aspects of our solution.
API documentation
Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The service offers customers a comprehensive level of self configuration.
Configuration to align the service with Organisational, business and Portfolio structures/naming schemes and working practices such as Org /department/team names. Functional roles, Project Workflow. Users can create custom plans, templates, forms and custom reports.
Anyone with the appropriate security privileges can configure the system.

Scaling

Independence of resources
We have on-demand scaling that caters for all client needs as required.

Analytics

Service usage metrics
Yes
Metrics types
We audit and capture full user activity in the system.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
We provide buttons within the tool to export data from the system via various formats. XML, Excel, CSV and PDF.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLSX
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • Excel

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Since our cloud service runs on Microsoft's Azure platform we are able to offer 99.9% availability. We typically take our cloud service offline once per quarter to perform updates and enhancements. This outage lasts less than an hour.
Approach to resilience
Available on request.
Outage reporting
Clients are alerted by email in the unlikely event of an outage.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
RBAC (Role based access security is a default).
Security permissions are also on an individual level and based on the lowest level required to perform your duties.
Use of dedicated admin accounts with restricted access to authorised personnel.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • GDPR Practitioner

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are compliant with ISO/IEC 27001 and are in the process of obtaining certification.
Information security policies and processes
We adhere to ISO27001. Our internal security officer ensures processes and procedures are strictly adhered to. We follow and adhere to GDPR regulations and have a designated DPO officer. Our security officer is a member of the management board.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We follow best practices for configuration and change management based on ITIL. Our internal software tracks all services through their lifecycle and changes are reviewed by our change control board.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Internal Vulnerability Assessment tools are used to identify and assess potential threats. Patches are automatically deployed to our services.
Potential threats are identified from continuous scanning as well as third party security partners and sources.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Ongoing monitoring and scanning identifies potential compromises which are referred to our security officer for evaluation and action.
We strive to respond and resolve incidents as quickly as possible typically within 4 hours. Where resolution will take considerable time, our security officer will disable certain services to protect clients.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Yes defined approach and process.
From a customer perspective it starts with Telephone /email or direct in-app alerting.
Reports are provided by email.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Climate change is the greatest environmental challenge the world has ever faced, but we can do something about it.

At Counterpart, we are united in our drive to combat climate change and build a better, more sustainable future for all.

Every day, we collaborate with our many stakeholders to make a positive environmental impact. This includes minimising our carbon footprint, investing in renewable energy, responsibly disposing of our e-waste, and engaging with our people to maximise their collective impact on our operations.

Sustainability is everyone’s business.

Individuals can also play a part by making better choices about where they get their energy, how they travel, and what food they eat. We empower our people to be good stewards of the planet and recognise those who are leading the charge.

Together, we can build a resilient future for our planet, its people, and its future generations.
Covid-19 recovery

Covid-19 recovery

We acknowledge how organisations are currently facing challenging times, now that we are coming out of the pandemic and people are returning to a “New Normal”. We also recognise how important it is to stay in control of your business and maintain operational efficiency to reach your business goals.

We are committed to supporting your businesses in their operations and helping respond to their unique demands and at the same time being fully supportive of our staff at Counterpart. Counterpart employees’ health and wellbeing are of utmost importance to us. As all staff are working from home, we have extensive online collaboration capabilities to help ensure business continuality and work hard to ensure everyone stays healthy and safe. At the same time servicing our clients.
Tackling economic inequality

Tackling economic inequality

Counterpart is committed to tackling economic equality, we do this by creating employment opportunities for people from deprived communities and people from different groups in society.

We are also committed to working with small, diverse, high-quality suppliers is an important aspect of our procurement vision. We always looking for small and diverse suppliers that can deliver creative, high-quality products and services. Ultimately, our goal is to diversify our supplier base by
Counterpart is committed to paying suppliers on time, giving clear guidance to suppliers and encouraging good payment practices.

Kickstarter Programme

Counterpart has participated in the UK Government Kickstarter programme and offered a number of young people between the ages of 16-24 the opportunity to learn new skills and find their place in the professional world. Their 6 months with us are filled with opportunities to network, learn new skills, attend training, take part in events, and much more.
Equal opportunity

Equal opportunity

Counterpart is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Counterpart embraces diversity and believes that to create a successful organisation we need people from diverse backgrounds, perspectives and abilities. We are committed to creating a workplace where everyone’s voice is heard and valued. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by the government. This applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, training, and apprenticeships.

Modern slavery policy

Counterpart is fully committed to a work environment and supply chain that is free from human trafficking and slavery. Counterpart will not tolerate or condone human trafficking or slavery in any part of our organisation.
Wellbeing

Wellbeing

Our staff’s wellbeing is of paramount importance to us. We value “work-life balance” and give people the opportunity to have a positive working environment in which they can thrive. We are not an organisation that believes in clock watching, our emphasis is on outcomes and getting the work done. We encourage a healthy quality of life and initiatives such as physical exercise during the day, nutrition and stress management. Our employee guidance on working from home includes advice on issues such as comfort, stretching and energising, communication, and medical emergencies.
Our priority is to be proactive, so employees stay functioning during work hours, free from factors which may negatively impact their health.

Wellbeing during the pandemic

During the pandemic, we recognised that employees’ experiences might have included anxiety, loneliness, frustration, and being overwhelmed. In response to this, we continually monitored our employees to help improve their mental health, wellbeing, and work-life balance.

Pricing

Price
£10 to £69 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A limited selection of licences for a negotiable trial period.
This comes with full 'Silver' support and all the benefits associated with paid subscription licences.
Link to free trial
Contact us: info@counterpart.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rico.martin@counterpart.com. Tell them what format you need. It will help if you say what assistive technology you use.