Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

Avepoint UK Ltd

AvePoint Opus

Comprehensive solution for Information Lifecycle Management allowing you to have complete control from creation to archive or defensible disposal, all through a central interface.

Discover and understand your data, remove redundancy, optimise storage, automate lifecycle, ensure compliance, and classify content intelligently with advanced machine learning for efficiency.

Features

  • Move inactive content to archive storage for cost savings
  • Rules engines to manage information lifecycle and enforce disposition policies.
  • Auto-classify content as it is created without end user intervention
  • Detailed insights on inactive, redundant content, enabling actionable decisions.
  • Configure end-of-life: export for preservation, inplace archiving, destruction
  • Report centre oversight of archival activity, rule application, cost savings
  • Graphical dashboard for insight into system management
  • Audit administrative actions, rule and policy creation and updates.
  • Export records in NARA, NAA, and other discoverable electronic formats
  • Connector framework to manage content from other business systems

Benefits

  • Delegate information management to appropriate roles without compromising M365 Control.
  • Implement global records management policies across physical and digital boundaries.
  • Automate information and records management for minimaul user disruption.
  • Gain IM insight: monitor taxonomy and disposition policy use.
  • Defensible data governance policy compliance; provide transparency to implemented policies.
  • Select only the tools that meet your information management requirements.
  • Manage information consistently regardless of format (physical or electronic)
  • Achieve records management compliance with limited end user intervention
  • Transfer permanent records for long term preservation to archival authorities.
  • Connector framework to manage content from other business systems

Pricing

£1.60 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesuk@avepoint.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 4 4 2 0 4 9 8 1 9 1 1 9 1 0

Contact

Avepoint UK Ltd Sarju Raja, Jason Lee, or Adam Callinan
Telephone: 02074215199
Email: salesuk@avepoint.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Office 365, Microsoft 365
Cloud deployment model
Public cloud
Service constraints
None
System requirements
M365 tenant required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Please contact AvePoint for further information about web-chat usage by assistive technology users and to discuss testing.
Onsite support
Yes, at extra cost
Support levels
AvePoint provides a Premier Support Service which includes 24 hours a day, 7 days a week, 365 days a year. Included within the support service are Hotfixes, Cumulative updates, Service Packs and Platform Upgrades. More information can be found at https://www.avepoint.com/uk/products/support/
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Self-help guides and videos are available to guide users through service set-up, administration, and use. Further onboarding services are defined and agreed in a Statement of Work.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers may request a copy of the data via our support team. Large amounts of data may incur a charge.
End-of-contract process
The functionality will stop working and the customers obligations will end. Where applicable customer data can be exported.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
Customers access the browser-based interface via www.avepointonlineservices.com/login
Accessibility standards
WCAG 2.1 A
Accessibility testing
Our interface is designed to meet common accessibility standards, and undergoes rigorous QA testing.
API
No
Customisation available
No

Scaling

Independence of resources
We employ a number of methods including elastic scaling to manage performance.

Analytics

Service usage metrics
Yes
Metrics types
AvePoint Opus displays reports in different graphs based on different conditions to help you gain a comprehensive understanding of records in your environment.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data Export feature is initiated from the user interface. Conditions apply on data volumes.
Data export formats
Other
Other data export formats
Not disclosed
Data import formats
Other
Other data import formats
Not disclosed

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability is set within the SLA
Approach to resilience
AvePoint leverages Microsoft Azure for hosting it's cloud service, which has a number of data centers for HA.
Outage reporting
Portal notifications with additional direct communication when appropriate.

Identity and authentication

User authentication needed
Yes
User authentication
Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
All authentication is carried out against Microsoft Azure or any supported Azure authentication method
Access restriction testing frequency
At least every 6 months
Management access authentication
Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ControlCase, accredited to RvA
ISO/IEC 27001 accreditation date
24/06/2021
What the ISO/IEC 27001 doesn’t cover
N/A. The Information Security Management System is applicable to secure software development and maintenance process including support business functions like Infosec, IT, HR, Sales and Marketing, Project Management, Operations and Call Centre.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
AvePoint has a policy of transparency regarding our data collection, use, retention and sharing practices. It is our commitment to implement appropriate technical security measures to protect all AvePoint stakeholder and manage 3rd party risk. Further information is available at: https://www.avepoint.com/company/trust-center

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change Management is documented, requested, reviewed, approved, tested, and finally rollowed out during off hours in order to have minimal effect on customers.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use AppScan to perform OWASP testing on every patch release
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We leverage the Azure Health Status page as well as service monitoring. Please refer to Azure documentation https://docs.microsoft.com/en-us/azure/best-practices-network-security for details. Customers are notified via Administrative Console alerts or directly by Customer Success as threats are identified, with proposed course of action.
Incident management type
Supplier-defined controls
Incident management approach
Long standing experienced help-desk available 24x7, backed by breach management procedures to notify customers, post information publicly when necessary, and dedicate development resources to a swift resolution.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

Fighting climate change

AvePoint are a Cloud based delivery organisation therefore reduce the impact of running Datacentres in the organisations

Covid-19 recovery

AvePoint are helping raising the Digital Skills in the region through education platforms

Tackling economic inequality

AvePoint are offering a Digital Inclusion for the digital deprived in the region to raise the skills and ability to find employment

Equal opportunity

AvePoint is a UK employer who has a full equal opportunity approach

Pricing

Price
£1.60 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
It is possible to trial the product for a 30 day period at no cost online https://www.avepointonlineservices.com/services.Please contact SalesUK@avepoint.com to initiate a trial.
Link to free trial
https://www.avepointonlineservices.com/services

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesuk@avepoint.com. Tell them what format you need. It will help if you say what assistive technology you use.