Motorola Solutions UK Limited

WAVE PTX

WAVE PTX push-to-talk is a group communication service that connects your team at the push of a button across different networks and devices. Easily share voice, text, photos, video and more with a group or individual at the push of a button, all from one PTT application.

Features

• Secure Push-To-Talk (PTT) service for smartphones and desktops
• Connect your teams instantly with Android and iOS PTT communications
• Sharing of text, picture, video, audio and file attachments
• Location, presence and status sharing across users with mapping capabilities
• Easy to read communication thread with time stamps
• Web Dispatch control room application for PTT, mapping and messaging
• Communicate across any IP network including WiFi, 4G, 3G, Internet
• High availability supported through resilient deployment architecture
• AES256 bit encrypted individual and group communications

Benefits

• Secure and instant Push-To-Talk team communication
• Simplicity of radio communication on your teams’ phones
• Users can communicate across different networks and devices
• Connect to users regardless of geographical location
• Fast deployment to existing mobile devices (BYOD)
• Add / remove users as your business needs change
• Predictable subscription fees makes it easy to budget
• Geographic and local redundancy provides enterprise
• No servers to maintain means you can focus on business

£190.00 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

444304054436721

Contact

Andy Glover
07736636880
andy.glover@motorolasolutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: 20 Talkgroups are included per site license
• System requirements:
  • IOS or Android for WAVE PTX App.
  • Chrome or IE11 Windows Browser for WAVE PTX Dispatch.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Based on issue priority
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Tier 1 triage, Tier 2 tech support, tier 3 Engineering Support, Tier 4 Product Development
• Support available to third parties: No

Onboarding and offboarding

• Getting started: App stores contain usage explanations for App and in-App Tutorial. WAVE PTX Dispatch contains introductory tutorial and online help.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data is not exportable.
• End-of-contract process: Users continue through contract renewal or are deactivated.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: WAVE PTX App on mobile is for individual PTT communication operations. WAVE PTX Dispatch on desktops is for centralised group communication monitoring and control.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: WAVE PTX is based on carrier grade PTT solution. System applications are designed to operate in redundant mode. Solution is based on Microsoft Azure cloud to ensure further uptime and redundancy based on Azure implementation.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Broadband PTT application uses the Advanced Encryption Standard (AES)-256 to encrypt locally stored data, including authentication credentials, configuration and settings. Locally stored data can be decrypted by the Broadband PTT application only on the specific device on which it was encrypted. The PTT application will not log sensitive data (username/password, configuration values received from the server), or PTT application configuration values. ; Data at rest in the infrastructure is protected by access control including 2FA. ; - DB encryption: sensitive information (multimedia messaging, location) is stored encrypted. ; - Storage encryption: in Azure, MSI uses Azure Managed Disk Service with AES 256 encryption.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data is not exportable.
• Data export formats: Other
• Other data export formats: Data is not exportable.
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Data in transit is protected using secure protocols TLS (Version 1.2), DTLS, HTTPS and encryption of application payload (AES 256). All control plane and web traffic is TLS protected with FIPS compliant crypto.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Microsoft Azure provides a secure foundation across physical, infrastructure and ; operational security for the WAVE PTX system. Azure is responsible for the security of the cloud; Application is responsible for security in the cloud. Azure enables application to control the content. AES-256 and TLS are used to encrypt all voice traffic and signalling information travelling between the Broadband PTT application and the Gateway server at the Broadband PTT Data Centre.

Availability and resilience

• Guaranteed availability: Response times are dependent upon Severity Level (SL). SL1 catastrophic failure or critical failures - 1 day response; SL2- failure that limits normal use or major features-2 working days response; SL3- failure that does not prevent use of the application- 5 working days response; SL4- does not cause any real operational impact- 10 working days response
• Approach to resilience: The system design consists of fully redundant servers that are deployed with load balancing applied. At least two instances are hosted in different availability zones in a region in Azure cloud. Availability zones in the region are geographically separated in different data centres.
• Outage reporting: The system is deployed in Azure cloud, and servers are monitored within a Network Operations Centre for alarms that trigger the WAVE PTX DevOps team if a service affecting issue arises.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is granted based on user role
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register
• ISO/IEC 27001 accreditation date: 30/07/2021
• What the ISO/IEC 27001 doesn’t cover: No exclusions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27017, 27018.We are an ISO 27001 certified company supporting that certification is a process which identifies business objectives and risks, allowing us to conduct risk analysis and define policy and controls. We maintain ongoing governance by auditing, monitoring and measuring the effectiveness of those controls through targets and KPIs.
• Information security policies and processes: MSI security practices are based on NIST cybersecurity framework functions: Identify, Protect, Detect, Respond and Recover.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configure, Audit, Validate, Report exceptions, investigate exceptions, resolve.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Identify vulnerability through IT health checks or vendor supplied information, conduct risk analysis, implement security controls, monitor effectiveness of controls
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Collect events, look for pattern anomalies, report, manage through incident management
• Incident management type: Supplier-defined controls
• Incident management approach: Categorise, Prioritise, Triage, Diagnose, resolve, resolution and recovery, close incident

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Increase supply chain resilience and capacity; ; This cloud service supports innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services to emergency services and supporting organisations.; ; This cloud service supports the development of scale-able and future-proofed new methods to modernise delivery and increase productivity
• Covid-19 recovery:

  Covid-19 recovery

  Increase supply chain resilience and capacity; ; This cloud service supports innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services to emergency services and supporting organisations.; ; This cloud service supports the development of scale-able and future-proofed new methods to modernise delivery and increase productivity
• Tackling economic inequality:

  Tackling economic inequality

  Increase supply chain resilience and capacity; ; This cloud service supports innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services to emergency services and supporting organisations.; ; This cloud service supports the development of scale-able and future-proofed new methods to modernise delivery and increase productivity
• Equal opportunity:

  Equal opportunity

  Increase supply chain resilience and capacity; ; This cloud service supports innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services to emergency services and supporting organisations.; ; This cloud service supports the development of scale-able and future-proofed new methods to modernise delivery and increase productivity
• Wellbeing:

  Wellbeing

  Increase supply chain resilience and capacity; ; This cloud service supports innovation and disruptive technologies throughout the supply chain to deliver lower cost and/or higher quality goods and services to emergency services and supporting organisations.; ; This cloud service supports the development of scale-able and future-proofed new methods to modernise delivery and increase productivity

Pricing

• Price: £190.00 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.