INGENTIVE LIMITED

Ingentive Modern Work

Ingentive specialises in supporting organisations in modernising their work processes, fostering enhanced collaboration and communication.

Our extensive experience enables us to assist clients in structuring digital workspaces and integrations to optimise functionality.

Additionally, we offer customised training sessions to ensure employees fully utilise available tools and maximise productivity

Features

• Collaboration Hubs: Tailored digital spaces for seamless teamwork.
• Workflow Automation: Streamlining tasks through automated processes.
• Integrated Communication: Real-time messaging, file sharing, and video conferencing.
• Document Management: Centralised storage and easy file access.
• Bespoke Training: Customised programmes to empower employees.
• Security Measures: Robust protection and compliance with regulations.
• Remote Work Solutions: Supporting remote teams with secure access&tools.
• Analytics Insights: Tracking usage patterns and productivity metrics.
• Mobile Compatibility: Accessing tools across devices and platforms.
• Ongoing Support: Continuous optimisation and troubleshooting assistance.

Benefits

• Improved Teamwork: Seamless collaboration across departments.
• Boosted Efficiency: Automated tasks save time.
• Effective Communication: Real-time messaging and file sharing.
• Centralised Access: Easy retrieval of documents.
• Empowered Staff: Training enhances productivity.
• Heightened Security: Protecting sensitive data.
• Remote Work Support: Secure access from anywhere.
• Insightful Analytics: Data-driven decision-making.
• Flexible Mobility: Accessible on various devices.
• Continuous Support: Ongoing optimisation and troubleshooting assistance.

£65 to £120 an instance an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

444445472422134

Contact

Hemraj Tatur
02081323255
hemraj.tatur@ingentive.com

Planning

• Planning service: Yes
• How the planning service works: We assist buyers in planning their implementation of cloud hosting or software services by providing comprehensive guidance and support throughout the process. Our approach includes the following steps:; ; Initial Assessment: conduct a thorough assessment of the buyer's requirements, goals, and existing infrastructure to tailor our recommendations accordingly.; ; Solution Design: Based on the assessment, collaborate with the buyer to design a customised solution that aligns with their objectives, selecting the appropriate cloud hosting or software services and outlining the implementation roadmap.; ; Technical Consultation: Our team of experts offers technical consultation to address any questions or concerns, providing guidance on best practices, security considerations, and integration requirements.; ; Deployment Planning: Working closely with the buyer to develop a detailed deployment plan that outlines necessary steps, timelines, and responsibilities, considering factors such as data migration, user training, and testing procedures.; ; Training and Support: a comprehensive training sessions to educate users on effective use of the services. Additionally, our support team provides ongoing assistance and troubleshooting post-deployment.; ; Monitoring and Optimisation: We continue to monitor performance and usage, proactively identifying areas for improvement and providing recommendations for optimisation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Cloud Hosting Platforms e.g., Microsoft Azure
  • Software as a Service Applications e.g., Microsoft 365
  • Infrastructure as a Service Solutions e.g., Virtual Machines, Storage Services
  • Collaboration Tools e.g., Microsoft Teams, Slack
  • Enterprise Resource Planning Systems
  • Customer Relationship Management Software e.g., Microsoft Dynamics 365
  • Business Intelligence and Analytics Platforms e.g., Power BI
  • Content Management Systems e.g., WordPress
  • Development Platforms and Tools e.g., GitHub
  • Database Management Systems e.g., Microsoft SQL Server

Training

• Training service provided: Yes
• How the training service works: Ingentive offers comprehensive training sessions specifically tailored to Microsoft Modern Work product suite, aimed at facilitating widespread adoption and empowering teams to maximise their productivity.; ; Our training sessions focus on practical, accessible learning experiences rather than highly technical intricacies. Covering topics such as interface navigation, key feature utilisation, workflow integration, and productivity optimisation, our sessions are designed to equip participants with the fundamental knowledge and skills needed to effectively utilise Microsoft products in their daily operations.; ; Sessions are delivered in various formats to accommodate different learning preferences and schedules, including in-person workshops, virtual classrooms, and self-paced online courses. Through interactive sessions and hands-on exercises, participants gain confidence and proficiency in utilising Microsoft products to its fullest extent.; ; Our training methodology emphasises practical application and real-world scenarios, ensuring that participants can seamlessly integrate their learnings into their daily workflows. Customer feedback highlights the value of our training sessions, with reported increases in user engagement, productivity gains, and smoother adoption of Microsoft Modern Work technology.; ; At Ingentive, we are committed to delivering training experiences that educate, inspire confidence, and drive meaningful business outcomes, empowering teams to thrive in today's digital landscape.
• Training is tied to specific services: Yes
• Services the training service works with:
  • SharePoint
  • Teams
  • Identity Management
  • Intune
  • Purview
  • Microsoft Copilot
  • Azure
  • Microsoft Power Platform
  • Microsoft Exchange Server
  • Visual Studio

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Ingentive offers a well-structured approach to migrating organisations to the Microsoft Modern Work platform. Our migration process begins with a comprehensive discovery phase, during which we collaborate closely with the organisation to understand their specific requirements and identify any potential challenges.; ; Using industry-leading migration tools, we conduct a thorough assessment of the existing infrastructure and data to determine the scope of the migration. This includes identifying the types of data to be migrated, such as email, documents, and other collaboration assets, as well as assessing any dependencies or integrations with other systems.; ; Throughout the migration process, we leverage our expertise to address any transformation or content structure changes needed to ensure a seamless transition to the Microsoft environment. This may involve restructuring data, mapping permissions, and resolving any compatibility issues to minimise disruption to operations.; ; Additionally, we provide ongoing support and guidance to the organisation's IT team throughout the migration process, offering training sessions and resources to ensure they are fully equipped to manage the new environment effectively.; ; By following this structured approach, we help organisations migrate to the cloud with confidence, minimising risk and maximising the benefits of the Microsoft Modern Work platform
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft
  • Google Cloud
  • Dropbox

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At Ingentive, ensuring high quality is a top priority in every project delivery. We support buyers by implementing rigorous quality assurance and performance testing processes throughout the project lifecycle.; ; Our quality assurance approach begins by defining clear quality objectives and requirements collaboratively with the buyer. We then develop tailored test plans covering functional, regression, usability, and performance testing.; ; During development and implementation, our dedicated quality assurance team conducts thorough testing to validate that all deliverables meet defined quality criteria. This includes assessing functionality, usability, reliability, security, and performance to meet or exceed buyer expectations.; ; Performance testing is a key aspect of our process, evaluating responsiveness, stability, scalability, and reliability under various workload conditions. By simulating real-world scenarios, we identify and resolve performance issues to ensure optimal system performance.; ; We also facilitate user acceptance testing (UAT) in collaboration with the buyer's team to gather feedback for further refinement. This ensures the final product meets technical specifications and aligns with business objectives and user expectations.; ; Prioritising quality assurance and performance testing throughout the project lifecycle, we deliver reliable, scalable solutions of the highest quality, driving value for buyers and end-users alike

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Ingentive specialises in providing top-tier managed service support for all Microsoft products available on the Microsoft platform.; ; Our dedicated team of experienced professionals is committed to ensuring seamless operation and optimisation across cloud hosting and software services. From initial setup and configuration to ongoing maintenance, updates, and troubleshooting, we offer comprehensive assistance tailored to meet unique requirements.; ; Beyond resolving technical issues, our support extends to proactive monitoring and optimisation, ensuring that your Microsoft products are always performing at their best. We take a proactive approach to address potential issues before they impact your operations, minimising downtime and maximising productivity.; ; Our responsive support team is available to address any concerns or queries promptly, providing peace of mind and allowing your team to focus on core business activities

Service scope

• Service constraints: While our service is primarily focused on Microsoft products, we also collaborate with customers to address specific integration needs or compatibility issues. However, it's essential to discuss such requirements during the onboarding process for alignment & feasibility.; ; We operate within predefined hours. While we strive to provide timely assistance, urgent or critical issues may be addressed outside of these hours as part of our premium offerings.; ; Furthermore, it's worth noting that while we aim to resolve issues promptly, certain complex or unique challenges may require additional investigation. In such cases, we maintain transparent communication channels for informed progress and timelines.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Ingentive offers a range of flexible support services, including Flexi, Plexi Plus, and Complete, each with distinct features tailored to meet varying needs. Across all service tiers, our commitment to responsiveness is reflected in our response SLAs:; ; For major inquiries, we guarantee a response time of 1 hour.; For intermediate inquiries, our response time is set at 4 hours.; ; These SLAs ensure that regardless of the support tier chosen, our customer can expect timely and efficient responses to their questions and concerns.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: At Ingentive, we prioritise accessibility in all aspects of our services, including web chat functionality. We have actively engaged assistive technology users in our testing processes to ensure that our web chat platform is inclusive and user-friendly for individuals with diverse needs.; ; Our testing procedures involve collaborating with assistive technology experts and users to evaluate the compatibility of our web chat interface with various assistive technologies, such as screen readers, voice recognition software, and keyboard navigation tools. Through this rigorous testing, we identify and address any barriers or usability issues to ensure seamless interaction for all users.; ; Furthermore, we continuously monitor and update our web chat platform based on feedback from assistive technology users, striving to enhance accessibility and user experience continually.; ; Our commitment to inclusive design extends beyond compliance to create a web chat environment that is intuitive, efficient, and accessible to all users, regardless of their abilities or assistive technology preferences.
• Support levels: At Ingentive, we offer three support levels to suit different needs and budgets:; ; Basic Support:; - Essential support services, including general inquiries and basic troubleshooting.; ; Premium Support:; - Priority response times, extended support hours, and dedicated support agents.; ; Enterprise Support:; - Tailored for complex needs with personalised support from a technical account manager or cloud support engineer.; ; At Premium and Enterprise levels, clients can work with a dedicated technical expert for personalised guidance and proactive assistance

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Microsoft Certified Consultants
  • Microsoft accredited Security Partner

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Ingentive is committed to delivering services sustainably, supported by our annually updated environmental policy, dynamic roadmap of environmental initiatives, and a scorecard. Under the leadership of Ingentive’s CFO, our Greening Committee (GC) drives environmental & sustainability initiatives with set targets. The GC includes representation from every department, ensuring innovation and participation across the organisation through annual member rotations. The GC meets quarterly & sets the agenda for driving environmental policy improvements. Market research responsibility revolves through GC members and feedback on environmental impacts and benefits form part of the quarterly agenda and are presented back to the GC for further action and consideration. Aligned with Microsoft’s commitment, Ingentive provides services focused on being carbon-negative, water-positive, and zero waste by 2030, in line with the government's 25-year plan objectives. Our research efforts encompass: Clean Air: Researching technologies like virtualisation and cloud computing to promote clean air & aligning with Microsoft’s air quality policies. Clean and Plentiful Water: Researching water-efficient data centre design, recycling & engaging with Microsoft stakeholders on water-related challenges in IT services. Reducing Risks of Harm: Analysing environmental hazards in IT operations such as electronic waste, hazardous components & pollution. Using Resources Sustainably: Investigating resource-efficient IT infrastructure technologies, collaborating with suppliers & partners to optimise IT services lifecycle. Mitigating Climate Change: Researching climate mitigation strategies like carbon offsetting and renewable energy adoption & collaborating with Microsoft to deploy climate-resilient IT solutions. Minimising Waste: Researching waste minimisation services & sustainable product design & partnering with waste & recycling facilities for optimised waste recovery & disposal processes.

  Tackling economic inequality

  At Ingentive, we're deeply committed to tackling economic inequality and promoting social equity. We recognise that economic disparities disproportionately affect marginalised groups. To drive positive change, we're taking proactive steps through various initiatives:; ; Diversity and Inclusion: Prioritising diversity in hiring, procurement, and vendor selection.; ; Equal Pay and Benefits: Ensuring fair compensation and benefits for all employees.; ; Supplier Diversity: Supporting minority-owned and women-owned businesses.; ; Community Investments: Investing in community development and workforce training.; ; Mentorship and Skills Development: Offering mentorship programs and skills workshops.; ; Advocacy and Policy Engagement: Advocating for equitable policies and initiatives.; ; Community Partnerships: Collaborating with non-profits agencies.; ; Transparency and Accountability: Maintaining transparency in our efforts.; ; Through these initiatives, we're working towards a more inclusive and prosperous future for all.

  Equal opportunity

  At Ingentive, we are dedicated to fostering an inclusive and diverse work environment. We believe in equal opportunity employment practices, where decisions regarding hiring, promotion, discipline, or dismissal are made solely on the basis of merit, competence, performance, and business needs. We actively promote diversity and do not discriminate against individuals based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other legally protected status.; ; Our commitment extends beyond our own organisation to our supply chain partners. We ensure that all organisations within our supply chain share our values and principles of equal opportunity employment. ; ; Through collaboration and engagement, we work with our partners to uphold these standards and create a culture of inclusivity across all aspects of our business operations.

  Wellbeing

  At Ingentive, we prioritise the health and wellbeing of our employees. We believe that fostering a supportive and nurturing work environment is essential for individual and collective success. ; ; Our commitment to employee wellbeing includes:; ; Comprehensive Health Benefits: We provide robust health insurance coverage, including medical and dental plans, to ensure that our employees have access to quality healthcare services.; ; Mental Health Support: We offer resources and programs to support mental health, including counselling services, employee assistance programs, and mindfulness workshops.; ; Work-Life Balance: We promote work-life balance by offering flexible work arrangements and remote work options.; ; Ergonomic Workspaces: We prioritise ergonomic design in our workspaces to promote comfort and reduce the risk of injury or strain.; ; Employee Assistance: We provide access to confidential support services for employees facing personal or professional challenges.; ; Training and Development: We invest in employee training and development programs to enhance skills, promote career growth, and foster a sense of fulfilment and accomplishment.; ; Recognition and Appreciation: We recognise and celebrate the contributions of our employees through various recognition programs, rewards, and incentives.; ; Open Communication: We maintain open and transparent communication channels to encourage feedback, address concerns, and foster a culture of trust and collaboration.; ; Community Engagement: We encourage employees to participate in community service and volunteer activities to give back to society and promote social connectedness.; ; Through these initiatives, we strive to create a workplace where every employee feels valued, supported, and empowered to thrive personally and professionally.

Pricing

• Price: £65 to £120 an instance an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.