BRADLEYSOFT

IT infrastructure Protection and Monitoring System - ESET Based. Anti-Virus/Malware/Ransomware/Spam.

ESET PROTECT Platform. Available in 5 Tiers. Advanced Multilayered Protection, Including Antivirus, Anti-Malware/Ransomware, Spam Filtering, Comprehensive Cloud Infrastructure Protection. Secure computers, mobiles, file servers, cloud endpoints. Full disk encryption capabilities on Windows and macOS. Advanced protection for Microsoft 365 & Google Workspace apps. Protects your Cloud Email. Patch Management.

Features

• Modern Endpoint Protection
• Server Security
• Full Disk Encryption
• Mail Security including Anti-Spam
• Cloud Application Protection
• Vulnerability & Patch Management
• Management Console
• AI-Based Advanced Threat Detection
• Deployment and Upgrade
• Software Licenses Distribution and Maintenance

Benefits

• Protects Businesses from Any Threats
• Cloud and On-Premises Deployments
• Compatibile with Most Platforms, including Mobiles
• Simple Centralized Administration
• Multi Factor Authentication
• Advanced Machine Learning
• A Single, Intuitive Dashboard
• Devices + Mobile Devices + Cloud Control
• Achieve Regulatory Compliance
• Very Flexible Licensing and Implementation

£19.60 to £49.80 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alneste@bradleysoft.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

444445605564799

Contact

Alex Nesterov
07404933156
alneste@bradleysoft.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No constraints.
• System requirements: Widely compatible

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Same business day - from minutes to hours, depending on service - defined by SLA.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Simple chat system (Webchat) with direct chat to support operative, the interface is widely adjustable - tested.
• Onsite support: Yes, at extra cost
• Support levels: In addition to base vendor helpdesk we provide additional support if necessary and we charge it based on our regular tariffs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers are supplied with user guides and online video tutorials. We also support the installation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: N/A
• End-of-contract process: The product is uninstalled and the data deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile versions available. They provide full functionality.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: The ESET Connect is a REST API gateway between a client and a collection of ESET backend services. ESET Connect acts as a reverse proxy to accept all application programming interface (API) calls, aggregate the services required to fulfill them and return the appropriate result.; ; ESET APIs and API integrations built on top of the API gateway allow the automation of monitoring, security, and administration activities.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The ESET Inspect Web Console allows you to customize the layout of displayed items in the main sections (Computers, Detections, Incident, etc.) in several ways.; Alerting rules and playbooks are customisable by authorised users.

Scaling

• Independence of resources: ESET use distributed and managed servers.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ESET

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: N/A
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our target is to provide 99.5% service availability. In the event of an ESET PROTECT Cloud service outage, endpoints remain secure and unaffected.
• Approach to resilience: ESET have multiple server instances with redundancy and resilience built in. They also have a managed disaster recovery plan.
• Outage reporting: ESET report any outage lasting more than 15 minutes via their EBA announcement channel, iKB alert process and delivered direct into the EP Console itself.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Independent user rights and access can be assigned.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom Ltd
• ISO/IEC 27001 accreditation date: 09/11/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Supplier-defined controls

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ESET have internal teams that identify requirements for change including user requests, these are structered and managed internally, any changes are tested internally, then externally to select parties then released in batches, full rollback options are included in our endpoint products.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: ESET's vulnerability management is undisclosed. We use encryption, anti-malware and zero-day ransomware detection to detect and control threats (including but not limited to ESET).
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: ESET's protective monitoring is undisclosed. We respond to compromises and threats immediately as we are aware of them.
• Incident management type: Supplier-defined controls
• Incident management approach: ESET's incident management approach is undisclosed. We manage incidents with highest proprity and keep records on it.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our service helps organisations to reduce their carbon footprint by utilising energy efficient virtualisation technology.; Inside our organisation we consider energy saving as one of top priorities.; We also try hard to reduce our waste output.

  Covid-19 recovery

  We support our employees who are still suffering from Covid.

  Tackling economic inequality

  Bradleysoft is creating new businesses and new employment opportunities, improving education and training. We are committed to tackling economic inequality at root. Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society.

  Equal opportunity

  Bradleysoft is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation. This Policy aims to remove unfair and discriminatory practices within the Company and to encourage full contribution from its diverse community. The Company is committed to actively opposing all forms of discrimination. The Company also aims to provide a service that does not discriminate against its clients and customers in the means by which they can access the services and goods supplied by the Company. The Company believes that all employees and clients are entitled to be treated with respect and dignity.

  Wellbeing

  Bradleysoft well-being program is open to all our employees. The program is geared to encouraging vitality, a healthy quality of life, and a positive working environment in which people thrive.

Pricing

• Price: £19.60 to £49.80 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free Eset Business Trial (30-day full-feature)
• Link to free trial: https://www.eset.com/uk/business-trial-form/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alneste@bradleysoft.com. Tell them what format you need. It will help if you say what assistive technology you use.