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CluedIn

CluedIn Master Data Management

CluedIn is a cloud-native Master Data Management platform that helps companies provide high quality data to their business. It includes functionality for Data Governance, Data Quality, Data Integration, Data Sharing, Data Enrichment, Metadata Management and Master Data.

Features

  • Master Data Management
  • Data Quality
  • Data Governance
  • Data Enrichment
  • Metadata Management
  • Data Sharing
  • Data Integration
  • Data Modelling

Benefits

  • Fix Bad Data Quality
  • Standardise Data
  • Provide Self-Service Access to High Quality Data
  • Build a Single View of Anything
  • Combine Public Data Together
  • Integrate Data from across the business
  • Automate Data Quality Pipelines
  • Automate Data Governance Management

Pricing

£6 a unit an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@cluedin.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 4 4 6 0 7 6 7 9 7 9 6 2 4 2

Contact

CluedIn Jamie Griggs
Telephone: +45 50438068
Email: contact@cluedin.net

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No known constraints.
System requirements
  • CluedIn requires Kubernetes
  • CluedIn recommends CluedIn installed in the Cloud

User support

Email or online ticketing support
Email or online ticketing
Support response times
CluedIn has a 24/7 Support SLA for 1st level support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
CluedIn utilizes an automated chat assistant for commonly asked questions.
Onsite support
Onsite support
Support levels
CluedIn has one level of common support. This is included in all installations of CluedIn that have over 1-year committed licenses. This is included in the price of the license, it is not an extra cost. CluedIn has technical account managers, operations experts and implementation engineers that can be provided at an extra cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
CluedIn provides a free, online university for users, administrators and technical engineers. This includes over 8 hours of video content to help end users get up to speed with implementing on the CluedIn platform.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The users/customers will install CluedIn into their own environment, so they own all the data from day one. This means that if a contract ends, there are easy export tools to get the data out of their CluedIn environment.
End-of-contract process
Because CluedIn is installed into the customers environment, on the end of a contract CluedIn must be uninstalled on all infrastructure.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The CluedIn application on the mobile device has limited functionality compared to the desktop device.
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
CluedIn has a web-based interface that allows end-users to steward data.
Accessibility standards
None or don’t know
Description of accessibility
Our product team runs regular accessibility tests, including the inbuilt Google Chrome accessibility framework for WAVE.
Accessibility testing
CluedIn has government customers that are already using CluedIn in combination with assistive readers.
API
Yes
What users can and can't do using the API
CluedIn has a standard REST/GraphQL API for being able to programmatically talk to CluedIn. The CluedIn UI uses the same API that the public get to use and hence everything you can do in the UI can be programmatically controlled as well.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
During the installation of CluedIn, customers can change some of the underlying infrastructure to be able to provide different database providers and install extra extensions.

Scaling

Independence of resources
CluedIn is a horizontally scaled platform and hence as the service is being used more, it will automatically scale to cater for the growth.

Analytics

Service usage metrics
Yes
Metrics types
CluedIn provides operational metrics and telemetry as to provide insights into the health of the CluedIn platform. In addition to this, it can be used to look at general insights on your data as well.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
CluedIn has an export endpoint via its UI and its REST API as well.
Data export formats
Other
Other data export formats
  • JSON
  • Database
Data import formats
  • CSV
  • Other
Other data import formats
  • XSLX
  • XSL
  • TSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
CluedIn has a scaled availability guarantee that can be configured to move from a 99% availability, all the way up to 99.999% uptime.
Approach to resilience
CluedIn is deployed into Kubernetes and uses many features of Kubernetes to support resilience. In addition to this, CluedIn was designed for the cloud and hence it can scale vertically and horizontally as to provide a resilient robustness in infrastructure.
Outage reporting
CluedIn integrates with dashboards through Grafana and Prometheus. In addition to this we ship with an Alert Manager and the ability to integrate into popular logging systems as well.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
CluedIn supports many layers of identity management, but recommends the use of Single Sign On for access management. CluedIn integrates with OpenId for authorization and authentication with popular providers such as Azure Active Directory.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Microsoft
ISO/IEC 27001 accreditation date
31/01/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
https://cluedin.docsend.com/view/uvmuzkphc98fskuw

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
https://cluedin.docsend.com/view/uvmuzkphc98fskuw
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
https://cluedin.docsend.com/view/uvmuzkphc98fskuw
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
https://cluedin.docsend.com/view/uvmuzkphc98fskuw
Incident management type
Supplier-defined controls
Incident management approach
https://cluedin.docsend.com/view/uvmuzkphc98fskuw

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

CluedIn provides equal opportunity to anyone working with, buying from, working for or other reasons.

Wellbeing

CluedIn has implemented policies that govern the health and wellbeing of employees, partners and customers

Pricing

Price
£6 a unit an hour
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
CluedIn provides a free 7 day trial of CluedIn.
Link to free trial
https://www.cluedin.com/start-your-trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@cluedin.net. Tell them what format you need. It will help if you say what assistive technology you use.