Pulse - Real-Time, Event-Driven Business Orchestration Platform
An enterprise platform that connects a business in real-time, enabling data-driven action across complex environments and effective collaboration between multiple stakeholders, Pulse integrates bidirectionally with existing systems and data to orchestrate a unified domain model, allowing businesses to respond to a single source of truth and take appropriate action immediately.
Features
- Ecosystem orchestration platform accelerates solution creation tailored to needs.
- Unified data perspective and ontology across your enterprise.
- Real-time data platform and rule-based action execution.
- Scalable, event-based model with dynamic APIs and business rules.
- Governance and full traceability on all integrations.
- Customisable unified UI providing a single source of truth.
- Matching and enrichment engine with data prioritisation.
- Composable architecture to drive contextual business fit and integration.
- Monitor and connect systems through microservice architecture and extensions.
- Messages processed and prioritised through centralised and customisable business rules.
Benefits
- Breakdown data silos across business units for adaptable planning
- Ability to act on data within actionable windows.
- Reduced risk, building on production-ready, secure, stable, and reliable foundation.
- Framework for Machine Learning modelling and Artificial Intelligence (AI).
- Streamlined operations with shared business processes.
- Flexible data model: adaptable schema accommodates new data.
- Highly configurable component framework, allowing customised or bespoke modules.
- Reduce complexity with independent modules representing a business capability.
- Decommission legacy systems while moving towards agile enterprise architecture.
- Transition legacy environments gradually – minimising both risk and cost.
Pricing
£150 to £1,500 a unit a day
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
4 4 5 0 6 6 6 6 0 1 9 5 6 9 0
Contact
Netcompany UK Limited
James Hancock
Telephone: +44 203 318 2133
Email: info.uk@netcompany.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- No Constraints
- System requirements
- No specific requirements
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- By SLA
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Customised to suit buyer
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Massive investments have been made in the Pulse platform to ensure accelerated digitization with full control. The engagement (start of service) involves working in partnership and collaboration with customers to understand their needs, enable the right base solution from the composable architecture, and develop custom extensions against the specific business environment and functionality. At all stages, co-operative working is employed including workshops, development, and training.
- Service documentation
- Yes
- Documentation formats
-
- Other
- Other documentation formats
-
- Workshops
- Training
- Co-Development
- Word/PDF Data Sheets
- End-of-contract data extraction
- Pulse typically provides a data orchestration function, so data resides within the organisation. Internalised data can be exported using the API, BI functions, or as a database export on demand.
- End-of-contract process
-
The contracted work is to develop and configures a customised solution to help orchestrate and operate the client business. Following this development, clients have options for continued low-cost platform maintenance, support, or hosting, or can purchase the system for perpetual usage for a one-off cost:
• The right to use the Pulse Platform is subject to a one-time-fee
• Additional services (platform maintenance, operations, support, hosting) are offered for a continuous service fee depending on the commercial model and the specific additional services which the customer wish to utilise.
• To avoid vendor lock-in and for an exit-fee Netcompany offers the customer the right to purchase a perpetual right of use to the source code of then-current version of the Pulse Platform at the expiry of the cooperation between the customer and Netcompany. This perpetual right of use allows the customer to continue using and developing on the Pulse Platform for the Customer’s internal business purposes only.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The solution will essentially operate the same way on mobile as desktop using a web UI, but all user interfaces are made available and optimised for mobile UX according to business need.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Comprehensive controls, via web interfaces or API, to manage the system
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- The interface is browser-based so uses the accessibility features embedded in standard web browsers
- API
- Yes
- What users can and can't do using the API
- The API provides comprehensive access to all components within the core platform and standard features, via dedicated endpoints. This gives direct control for all configuration options and bidirectional access to the functions and the data they provide. Custom extensions and microservices would be able to use the inbuilt API framework to expose additional endpoints.
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Pulse provides a core framework for data-driven ecosystem orchestration. The composable architecture allows for additional components to be configured from ready-made standard features or created as custom micro services features. This provides a dynamic library of proven components, features, business administration functions, and interfaces that used dynamically to create dedicated solutions that address business needs and to connect external systems and data.
Scaling
- Independence of resources
-
The service is dedicated for each client, as single tenant to support specific business needs of the users. Scalability is designed per client as per the designated environment.
Proactive infrastructure and service management via AKS ensures dynamic cloud scaling of all components
Analytics
- Service usage metrics
- Yes
- Metrics types
- Full logs and transactions, a business rule interface allows full specification of values, all reports can be created and configured via a dedicated BI interface
- Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Users can extract data via API or bulk export. Note that the system is intended to perform a data orchestration so such export, while feasible, is not a usual use case.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Excel
- DB Extract
- Data import formats
-
- CSV
- ODF
- Other
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Other
- Other protection between networks
- Traffic between buyers network and the service relies on encrypted communication HTTPS (over TLS1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- Cloud Security and TLS (Version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Availability is offered as per the design of the tenant. Typical infrastructure design offers a 99.XX% availability (XX at client’s discretion against hosting costs) using cloud distribution, redundancy, and active-passive failover.
- Approach to resilience
- The platform can provide high-availability service schemes as per the design of the infrastructure at web front-end level and service application level and high-availability farm configuration
- Outage reporting
- Reports available from cloud hosting (e.g. Microsoft Azure) and component monitoring
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Users uniquely identified via SSO or username; an access model is built into the framework and access can be assigned to every component of the framework individually. API calls are encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ACM Limited
- ISO/IEC 27001 accreditation date
- 27/07/2017
- What the ISO/IEC 27001 doesn’t cover
- Denmark, Norway and Poland Offices
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- Cyber Essentials Plus; ISO 27017; ISO 27018; SOC 1/2/3
- Information security policies and processes
- Cloud security is the highest priority, with a data centre and network architecture built to meet the requirements of the most security-sensitive organizations.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Netcompany utilises a central change and configuration management process from our service centre and also works closely with our clients to integrate into their own processes
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Will be disclosed following initial client engagement under NDA
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Will be disclosed following initial client engagement under NDA
- Incident management type
- Undisclosed
- Incident management approach
- Will be disclosed following initial client engagement under NDA
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- Public Services Network (PSN)
- Police National Network (PNN)
- NHS Network (N3)
- Joint Academic Network (JANET)
- Scottish Wide Area Network (SWAN)
- Health and Social Care Network (HSCN)
- Other
- Other public sector networks
- Driven by client requirements
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our publicly-available Social Value strategy includes an Environment pledge to achieve UK net zero targets by 2040 by fighting climate change and supporting effective stewardship of the environment. To achieve our near-term and long-term science-based targets for NetZero we have policies and activities in-place to support environmental protection and minimise the impact of our operations and services on the environment. These are overseen by our Environmental Working Group (EWG) comprising employees, subject matter experts and senior leaders. The EWG leads an annual NetZero forum with partner ecosystems to exchange insights for accelerators and greener digital solutions. Our commitment to environmental targets is upheld by regular reviews in our Social Value Steering Committee, which assess progress, strategise and ensure transparency through annual ESG reports and our UK Carbon Reduction Plan.
To enhance effectiveness of customers' environmental strategies, our Green IT Centre of Excellence is committed to integrating sustainable practices in delivery methods. This includes adopting green-coding practices and planet-centric designs which align to the Government’s 25-year Environment Plan and Greening Government Commitments. Our project team understands buyers’ local policies and agrees sustainable design principles. We use our ISO14001 Environment Management System to deliver and implement plans using ISO9001-certified processes.
Our policies, programmes and initiatives to fight climate change include:
Partnering with Carbon Trust to guide CO2 reductions, delivered through initiatives such as reduced business flights, electric vehicle and cycle-to-work incentives.
We’ve introduced waste management systems in our offices; zip taps for water; food waste managed by composting partners; e-waste via Good Things Foundation and redistributed to disadvantaged groups.
Our annual staff survey understands hybrid-working and commuting emissions; Climate Awareness Training advises staff how to reduce them.
To help staff and Buyers understand benefits of environmental stewardship through volunteering, we reconnect people with the environment via greening partners, e.g. Leeds Countryside Rangers.Tackling economic inequality
Our publicly-available Social Value Strategy includes three pledges which tackle economic inequality. To deliver the pledges we work with Small and Medium Enterprises (SMEs) including social enterprises focused on reducing the digital skills gap and apprentice programmes. The Government Good Work plan underpins in-work progression with all-staff training and upskilling.
We work with (SMEs) local to our regional offices - London, Leeds, Birmingham - and when developing social value ideas for a buyer, extend reach to communities local to its workforce. 50% of our suppliers are SMEs, we’re signatories of the prompt payment scheme, have a Sustainable Procurement Policy and assess social values and behaviours via a supplier questionnaire.
We recognise that reducing the digital skills gap can improve economic equality and the armed forces and youth social enterprises we work with enable our people to voluntarily run free digital upskilling courses. Our Service Leavers Programme also provides supported routes into tech careers.
We have a fair recruitment and retention strategy underpinned by the Government’s Good Work Plan and a DE&I Policy aligned to the Equality Act 2010. We’re a Living Wage employer; actively recruit from under-represented groups and influence a future pipeline via national youth events in schools with high free-school-meal uptake. As part of this we:
Ensure job adverts use accessible language and offer reasonable adjustments forms. All staff receive disability awareness and inclusivity training, we advertise through disability jobs boards.
Support people Not in Employment, Education or Training (NEETs) with apprentice programs and recruit from Cloud skills bootcamps (50:50 gender split).
Offer mentoring to undergraduates from disadvantaged groups at five universities.
Pay above National Living Wage and publish gender-gap statistics annually.
Ensure 100% FTE have mentors and twice-yearly appraisals to support in-work progression and access to Netcompany Academy, 50+ courses including cloud computing and cyber security.Equal opportunity
Our publicly-available Social Value Strategy includes an Employment and Volunteering pledge committed to equal opportunity and tackling inequality. We have a Modern Slavery statement and DE&I policy underpinning our inclusive working environment, which includes accessible recruitment, reducing the disability employment gap, apprentice-programmes, skills, training and in-work progression opportunities for all.
Our published DE&I policy, reviewed annually, aligns with 2010 Equality Act and we have a DE&I working group and Employee Resource Groups (ERGs) which report into the Social Value Steering Committee. In 2024 our Neurodiversity ERG launched and like existing ERGs (Women, Veterans, LGBTQ+, Multicultural) helps foster an equal, inclusive workplace. ERGs have motivated policy change, eg: an upgraded maternity policy and additional paid leave for reservists; and partner with social enterprise initiatives such as GirlTech supporting equal opportunity in the skills-pipeline. We enhance this further with a 50:50 gender split on apprentices and industrial placements.
For recruitment and retention, we align with the Government’s Good Work Plan and interviewers receive non-bias training and follow a strict code. We have a strategy to improve representation in three groups by 2025: women from 20-30%; disabled people from 10-15% and retain multicultural representation at 30%, it includes:
Extension of consultant roles to women without IT backgrounds/tertiary qualifications.
Annual pay-gap reporting and addressing of disparities; employees with similar experience are paid equally; all staff paid above National Living Wage.
Disability awareness and inclusivity training for all staff; we’re Disability Confident and advertise via disability jobs boards.
Support of universities with high multicultural student population, offering mentors and opportunities towards our entry-level consultant pathway.
Supporting in-work progression and equal access to training via Netcompany Academy’s 50+ courses, a dedicated mentor for all and transparent promotion processes.
A published Modern Slavery statement, in 2024 we commenced staff training to improve their knowledge around this.Wellbeing
Our publicly-available Social Value Strategy sets out our pledge to improve health and wellbeing and is underpinned by Thriving at Work’s six mental health core standards and the Mental Health at Work commitment. Activities to support the pledge include influencing and education, healthcare and dental plans and company-wide wellbeing initiatives.
All staff have access to optical, dental and Vitality’s private healthcare scheme - the comprehensive cover includes physical, mental health, physiotherapy and remote GPs. Our People Team conduct monthly health-and-wellness assessments, with insights/data from Vitality which are reviewed by senior teams to identify concerns and necessary interventions. Two annual surveys track lifestyle behaviours and we act on findings to develop initiatives ie: training, education and social events. Vitality offers a points-based incentive scheme - healthy behaviours are monitored and open-up rewards from cinemas, coffee shops and fitness-tracking devices.
Both Vitality’s mental health provision and our Employee Assistance Programme (EAP) offer three types of talking-therapy. We have trained mental health first aiders, 1 for every 90 FTE, and advocate for a healthy work/life balance by offering flexible and remote working. Our “After Dark” social events are beneficial in bringing people together and strengthening relationships; activities include sport, creative classes and family events. All employees can improve mental health through ‘giving back’ via volunteering with our social value partners, ie: environmental greening and supporting younger people on their tech journey.
Wellbeing schemes for our contract workforce include:
Annual fitness challenge.
Cycle to work scheme in association with Halfords.
Work environment assessment supported by posture principles masterclass and yoga.
Tailored lunch-and-learn influencer series with experts, subjects include menopause, fatherhood, stress-management, diet.
Financial support through the EAP, plus an enhanced private pension scheme.
Fair and supported career-progression, transparent twice-yearly appraisals, mentor for 100% staff, access to Netcompany Academy to upskill in over 50 courses.
Pricing
- Price
- £150 to £1,500 a unit a day
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- We typically work with clients to provide demonstrations and/or to establish proof-of-value and proof-of-concept exercises as appropriate during initial engagement