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Netcompany UK Limited

Pulse - Real-Time, Event-Driven Business Orchestration Platform

An enterprise platform that connects a business in real-time, enabling data-driven action across complex environments and effective collaboration between multiple stakeholders, Pulse integrates bidirectionally with existing systems and data to orchestrate a unified domain model, allowing businesses to respond to a single source of truth and take appropriate action immediately.

Features

  • Ecosystem orchestration platform accelerates solution creation tailored to needs.
  • Unified data perspective and ontology across your enterprise.
  • Real-time data platform and rule-based action execution.
  • Scalable, event-based model with dynamic APIs and business rules.
  • Governance and full traceability on all integrations.
  • Customisable unified UI providing a single source of truth.
  • Matching and enrichment engine with data prioritisation.
  • Composable architecture to drive contextual business fit and integration.
  • Monitor and connect systems through microservice architecture and extensions.
  • Messages processed and prioritised through centralised and customisable business rules.

Benefits

  • Breakdown data silos across business units for adaptable planning
  • Ability to act on data within actionable windows.
  • Reduced risk, building on production-ready, secure, stable, and reliable foundation.
  • Framework for Machine Learning modelling and Artificial Intelligence (AI).
  • Streamlined operations with shared business processes.
  • Flexible data model: adaptable schema accommodates new data.
  • Highly configurable component framework, allowing customised or bespoke modules.
  • Reduce complexity with independent modules representing a business capability.
  • Decommission legacy systems while moving towards agile enterprise architecture.
  • Transition legacy environments gradually – minimising both risk and cost.

Pricing

£150 to £1,500 a unit a day

  • Free trial available

Service documents

Request an accessible format
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Framework

G-Cloud 14

Service ID

4 4 5 0 6 6 6 6 0 1 9 5 6 9 0

Contact

Netcompany UK Limited James Hancock
Telephone: +44 203 318 2133
Email: info.uk@netcompany.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No Constraints
System requirements
No specific requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
By SLA
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Customised to suit buyer
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Massive investments have been made in the Pulse platform to ensure accelerated digitization with full control. The engagement (start of service) involves working in partnership and collaboration with customers to understand their needs, enable the right base solution from the composable architecture, and develop custom extensions against the specific business environment and functionality. At all stages, co-operative working is employed including workshops, development, and training.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Workshops
  • Training
  • Co-Development
  • Word/PDF Data Sheets
End-of-contract data extraction
Pulse typically provides a data orchestration function, so data resides within the organisation. Internalised data can be exported using the API, BI functions, or as a database export on demand.
End-of-contract process
The contracted work is to develop and configures a customised solution to help orchestrate and operate the client business. Following this development, clients have options for continued low-cost platform maintenance, support, or hosting, or can purchase the system for perpetual usage for a one-off cost:
• The right to use the Pulse Platform is subject to a one-time-fee
• Additional services (platform maintenance, operations, support, hosting) are offered for a continuous service fee depending on the commercial model and the specific additional services which the customer wish to utilise.
• To avoid vendor lock-in and for an exit-fee Netcompany offers the customer the right to purchase a perpetual right of use to the source code of then-current version of the Pulse Platform at the expiry of the cooperation between the customer and Netcompany. This perpetual right of use allows the customer to continue using and developing on the Pulse Platform for the Customer’s internal business purposes only.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The solution will essentially operate the same way on mobile as desktop using a web UI, but all user interfaces are made available and optimised for mobile UX according to business need.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Comprehensive controls, via web interfaces or API, to manage the system
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
The interface is browser-based so uses the accessibility features embedded in standard web browsers
API
Yes
What users can and can't do using the API
The API provides comprehensive access to all components within the core platform and standard features, via dedicated endpoints. This gives direct control for all configuration options and bidirectional access to the functions and the data they provide. Custom extensions and microservices would be able to use the inbuilt API framework to expose additional endpoints.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Pulse provides a core framework for data-driven ecosystem orchestration. The composable architecture allows for additional components to be configured from ready-made standard features or created as custom micro services features. This provides a dynamic library of proven components, features, business administration functions, and interfaces that used dynamically to create dedicated solutions that address business needs and to connect external systems and data.

Scaling

Independence of resources
The service is dedicated for each client, as single tenant to support specific business needs of the users. Scalability is designed per client as per the designated environment.
Proactive infrastructure and service management via AKS ensures dynamic cloud scaling of all components

Analytics

Service usage metrics
Yes
Metrics types
Full logs and transactions, a business rule interface allows full specification of values, all reports can be created and configured via a dedicated BI interface
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can extract data via API or bulk export. Note that the system is intended to perform a data orchestration so such export, while feasible, is not a usual use case.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • DB Extract
Data import formats
  • CSV
  • ODF
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Traffic between buyers network and the service relies on encrypted communication HTTPS (over TLS1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Cloud Security and TLS (Version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability is offered as per the design of the tenant. Typical infrastructure design offers a 99.XX% availability (XX at client’s discretion against hosting costs) using cloud distribution, redundancy, and active-passive failover.
Approach to resilience
The platform can provide high-availability service schemes as per the design of the infrastructure at web front-end level and service application level and high-availability farm configuration
Outage reporting
Reports available from cloud hosting (e.g. Microsoft Azure) and component monitoring

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Users uniquely identified via SSO or username; an access model is built into the framework and access can be assigned to every component of the framework individually. API calls are encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ACM Limited
ISO/IEC 27001 accreditation date
27/07/2017
What the ISO/IEC 27001 doesn’t cover
Denmark, Norway and Poland Offices
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus; ISO 27017; ISO 27018; SOC 1/2/3
Information security policies and processes
Cloud security is the highest priority, with a data centre and network architecture built to meet the requirements of the most security-sensitive organizations.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Netcompany utilises a central change and configuration management process from our service centre and also works closely with our clients to integrate into their own processes
Vulnerability management type
Undisclosed
Vulnerability management approach
Will be disclosed following initial client engagement under NDA
Protective monitoring type
Undisclosed
Protective monitoring approach
Will be disclosed following initial client engagement under NDA
Incident management type
Undisclosed
Incident management approach
Will be disclosed following initial client engagement under NDA

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)
  • Other
Other public sector networks
Driven by client requirements

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Our publicly-available Social Value strategy includes an Environment pledge to achieve UK net zero targets by 2040 by fighting climate change and supporting effective stewardship of the environment. To achieve our near-term and long-term science-based targets for NetZero we have policies and activities in-place to support environmental protection and minimise the impact of our operations and services on the environment. These are overseen by our Environmental Working Group (EWG) comprising employees, subject matter experts and senior leaders. The EWG leads an annual NetZero forum with partner ecosystems to exchange insights for accelerators and greener digital solutions. Our commitment to environmental targets is upheld by regular reviews in our Social Value Steering Committee, which assess progress, strategise and ensure transparency through annual ESG reports and our UK Carbon Reduction Plan.

To enhance effectiveness of customers' environmental strategies, our Green IT Centre of Excellence is committed to integrating sustainable practices in delivery methods. This includes adopting green-coding practices and planet-centric designs which align to the Government’s 25-year Environment Plan and Greening Government Commitments. Our project team understands buyers’ local policies and agrees sustainable design principles. We use our ISO14001 Environment Management System to deliver and implement plans using ISO9001-certified processes.

Our policies, programmes and initiatives to fight climate change include:

Partnering with Carbon Trust to guide CO2 reductions, delivered through initiatives such as reduced business flights, electric vehicle and cycle-to-work incentives.

We’ve introduced waste management systems in our offices; zip taps for water; food waste managed by composting partners; e-waste via Good Things Foundation and redistributed to disadvantaged groups.

Our annual staff survey understands hybrid-working and commuting emissions; Climate Awareness Training advises staff how to reduce them.

To help staff and Buyers understand benefits of environmental stewardship through volunteering, we reconnect people with the environment via greening partners, e.g. Leeds Countryside Rangers.

Tackling economic inequality

Our publicly-available Social Value Strategy includes three pledges which tackle economic inequality. To deliver the pledges we work with Small and Medium Enterprises (SMEs) including social enterprises focused on reducing the digital skills gap and apprentice programmes. The Government Good Work plan underpins in-work progression with all-staff training and upskilling.

We work with (SMEs) local to our regional offices - London, Leeds, Birmingham - and when developing social value ideas for a buyer, extend reach to communities local to its workforce. 50% of our suppliers are SMEs, we’re signatories of the prompt payment scheme, have a Sustainable Procurement Policy and assess social values and behaviours via a supplier questionnaire.

We recognise that reducing the digital skills gap can improve economic equality and the armed forces and youth social enterprises we work with enable our people to voluntarily run free digital upskilling courses. Our Service Leavers Programme also provides supported routes into tech careers.

We have a fair recruitment and retention strategy underpinned by the Government’s Good Work Plan and a DE&I Policy aligned to the Equality Act 2010. We’re a Living Wage employer; actively recruit from under-represented groups and influence a future pipeline via national youth events in schools with high free-school-meal uptake. As part of this we:

Ensure job adverts use accessible language and offer reasonable adjustments forms. All staff receive disability awareness and inclusivity training, we advertise through disability jobs boards.

Support people Not in Employment, Education or Training (NEETs) with apprentice programs and recruit from Cloud skills bootcamps (50:50 gender split).

Offer mentoring to undergraduates from disadvantaged groups at five universities.

Pay above National Living Wage and publish gender-gap statistics annually.

Ensure 100% FTE have mentors and twice-yearly appraisals to support in-work progression and access to Netcompany Academy, 50+ courses including cloud computing and cyber security.

Equal opportunity

Our publicly-available Social Value Strategy includes an Employment and Volunteering pledge committed to equal opportunity and tackling inequality. We have a Modern Slavery statement and DE&I policy underpinning our inclusive working environment, which includes accessible recruitment, reducing the disability employment gap, apprentice-programmes, skills, training and in-work progression opportunities for all.

Our published DE&I policy, reviewed annually, aligns with 2010 Equality Act and we have a DE&I working group and Employee Resource Groups (ERGs) which report into the Social Value Steering Committee. In 2024 our Neurodiversity ERG launched and like existing ERGs (Women, Veterans, LGBTQ+, Multicultural) helps foster an equal, inclusive workplace. ERGs have motivated policy change, eg: an upgraded maternity policy and additional paid leave for reservists; and partner with social enterprise initiatives such as GirlTech supporting equal opportunity in the skills-pipeline. We enhance this further with a 50:50 gender split on apprentices and industrial placements.

For recruitment and retention, we align with the Government’s Good Work Plan and interviewers receive non-bias training and follow a strict code. We have a strategy to improve representation in three groups by 2025: women from 20-30%; disabled people from 10-15% and retain multicultural representation at 30%, it includes:

Extension of consultant roles to women without IT backgrounds/tertiary qualifications.

Annual pay-gap reporting and addressing of disparities; employees with similar experience are paid equally; all staff paid above National Living Wage.

Disability awareness and inclusivity training for all staff; we’re Disability Confident and advertise via disability jobs boards.

Support of universities with high multicultural student population, offering mentors and opportunities towards our entry-level consultant pathway.

Supporting in-work progression and equal access to training via Netcompany Academy’s 50+ courses, a dedicated mentor for all and transparent promotion processes.

A published Modern Slavery statement, in 2024 we commenced staff training to improve their knowledge around this.

Wellbeing

Our publicly-available Social Value Strategy sets out our pledge to improve health and wellbeing and is underpinned by Thriving at Work’s six mental health core standards and the Mental Health at Work commitment. Activities to support the pledge include influencing and education, healthcare and dental plans and company-wide wellbeing initiatives.

All staff have access to optical, dental and Vitality’s private healthcare scheme - the comprehensive cover includes physical, mental health, physiotherapy and remote GPs. Our People Team conduct monthly health-and-wellness assessments, with insights/data from Vitality which are reviewed by senior teams to identify concerns and necessary interventions. Two annual surveys track lifestyle behaviours and we act on findings to develop initiatives ie: training, education and social events. Vitality offers a points-based incentive scheme - healthy behaviours are monitored and open-up rewards from cinemas, coffee shops and fitness-tracking devices.

Both Vitality’s mental health provision and our Employee Assistance Programme (EAP) offer three types of talking-therapy. We have trained mental health first aiders, 1 for every 90 FTE, and advocate for a healthy work/life balance by offering flexible and remote working. Our “After Dark” social events are beneficial in bringing people together and strengthening relationships; activities include sport, creative classes and family events. All employees can improve mental health through ‘giving back’ via volunteering with our social value partners, ie: environmental greening and supporting younger people on their tech journey.

Wellbeing schemes for our contract workforce include:

Annual fitness challenge.

Cycle to work scheme in association with Halfords.

Work environment assessment supported by posture principles masterclass and yoga.

Tailored lunch-and-learn influencer series with experts, subjects include menopause, fatherhood, stress-management, diet.

Financial support through the EAP, plus an enhanced private pension scheme.

Fair and supported career-progression, transparent twice-yearly appraisals, mentor for 100% staff, access to Netcompany Academy to upskill in over 50 courses.

Pricing

Price
£150 to £1,500 a unit a day
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We typically work with clients to provide demonstrations and/or to establish proof-of-value and proof-of-concept exercises as appropriate during initial engagement

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@netcompany.com. Tell them what format you need. It will help if you say what assistive technology you use.