ITPS Limited

Managed Cloud Backup & DRaaS

This service provides a National Cyber Security Centre (NCSC)- aligned managed backup service to any chosen target platform, from secondary physical locations to private or public clouds with full encryption. In addition we offer Disaster Recovery as a Service which includes secondary office location at ITPS's Tier 3 data centre.

Features

• Gap Analysis based on NCSC guidelines
• Assessment of your Backup and Recovery architecture and requirements
• Disaster Recovery Plan design
• Recommendation of options available to move to an NCSC alignment
• Choice of target location (On premises, Private Cloud & Azure)
• Immutable data backups
• Data and systems backup and recovery of platforms
• Ability to retrieve lost/corrupt data required for client BAU
• Fully managed
• Geographically dispersed estates managed remotely from a single location

Benefits

• Quickly identify risks within existing backup and recovery design
• Budget for re architecture
• Improve security of backup administration and process
• Prevent data loss
• Fast Recovery Times (DRaaS)
• Secure Offsite backup and recovery
• Dedicated UK based service desk
• Defend against ransomware
• UK Based Backup Infrastructure
• Data Sovereignty for Compliance

£795 to £10,995 a terabyte a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at David.Warrington@itps.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

445311016649715

Contact

David Warrington
0191 442 8300
David.Warrington@itps.co.uk

Planning

• Planning service: Yes
• How the planning service works: We develop the plan for implementing the backups (and DR if this extension option is selected) and work with your team to review and approve those plans, prior to on-boarding the managed service.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: ITPS provides consultancy and training either delivery remotely and or on premises. The training is bespoke to each customer and can be tailored to focus in on specific areas.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will work with you to convert your current backup arrangements to the new 'managed backup as a service' with minimal disruption and impact on your current services. This includes the design, setup, configuration, testing and sign-off of the new service.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All our cloud migration services include quality assurance and testing to ensure that the migrations are as smooth as possible with minimal impact on your business. ; ; We discuss and agree with you the appropriate level of testing and assurance required.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our managed service will work transparently with your existing service desk to fix any issues, provide advice and report on the quality of our service against the agreed service levels and quality measures.

Service scope

• Service constraints: There are no constraints in respect of providing this service.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer a number of different support options depending on a customer specific requirements. Standard Support Monday - Friday 08:00 to 18:00 - included as standard with access to a technical account manager. We offer 24 hours, 7 days a week at an additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We offer a number of different support option depending on price.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 20/01/2022
• What the ISO/IEC 27001 doesn’t cover: No Exclusions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Certified Information Security Manager (CISM)
  • Certified Information Systems Security Professional (CISSP)
  • CompTIA Security+
  • Certified Information Systems Auditor (CISA)
  • Microsoft Certified
  • Cisco Advanced Security Architecture Specialisation

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to preventing pollution and to complying with all relevant environmental legislation, regulations and other environmental requirements. We will regularly evaluate the environmental impact of our activities, products and services and we will take action to continually improve our environmental performance. It is our policy to: · Minimise the use of energy, water and natural resources · Minimise waste through prevention, re-use and recycling where possible · Dispose of waste safely and legally · Avoid the use of hazardous materials, where practical · Work with environmentally responsible suppliers · Prevent environmental damage and minimise nuisance factors such as noise and air pollution. We will define environmental objectives, targets and improvement actions that are related to this policy and to our significant environmental aspects. We will regularly evaluate progress. We are committed to providing relevant environmental training and promoting environmental awareness to employees and, where appropriate, to suppliers and to communicating our environmental performance. We will implement processes to prevent environmental non-conformities and to ensure that we are prepared to deal with potential environmental emergencies. This policy will be regularly reviewed and updated to take account of organisational priorities and changes, environmental legislation and best practice. Detailed plans of how we achieve, measure and report against environmental governance standards are contained within the following documents: Environmental Policy Carbon Reduction Plan Net Zero by 2050 Policy Health and Safety Policy

  Covid-19 recovery

  To meet the challenges posed by the pandemic, IT Professional Services Ltd had to react in agile and decisive way. As we move into the next phase, now is the time for ITPS to seek out and seize the opportunities emerging in the recovery. This involves conducting an “after-action review” to collect data and insights on lessons learned from the pandemic, and then using these to prioritise actions to enhance business value today and build strategic resilience for tomorrow. IT Professional Service Ltd has Identified three key lessons that we have adopted for long-term resilience: 1. Plan and prepare for the next inevitable disruption by designating a crisis response team, designing a crisis response plan aligned to our strategy, goals and purpose, and building an integrated resilience program. ITPS support the physical and mental health of staff by offering free fruit and healthy snacks at work, available at all times. We regularly communicate on topics including mental health in the workplace and promote the resources available via the Perkbox app. ITPS have a large team of qualified mental health first aiders. ITPS have made every effort to support COVID-19 recovery including the provision of hand sanitiser around the building and on each person’s desk, cleaning wipes available for all workstations and increase in hours available for formal cleaning within the building including touch points cleaned four times per day. ITPS have offered hybrid working since returning to work following the pandemic and encourage staff to work from home if they have any Covid symptoms. ITPS offer free lateral flow tests to all staff. ITPS are making progress towards sustainable travel targets including the provision of a company salary sacrifice scheme to buy electric cars and the fitting of additional charging points within the car park.

  Tackling economic inequality

  We aim to make a positive difference to our local community by delivering economic and social benefits, and by being a good neighbour. ITPS has built a particularly strong reputation for supporting schools, universities, charities and other good causes, many of them nominated by our staff. We strive to be a business with a heart and a real commitment to social responsibility, generating a ‘feel good’ factor among our staff and client base. Our support ranges from regular fund-raising events for our corporate charities through to sponsoring grass roots football teams in our local area. We also support various smaller good causes on an ad-hoc basis, nominated by our staff. Full details of what we do and how we measure it can be found in our Community and Charitable Governance Policy and Procedure.

  Equal opportunity

  ITPS recognises the benefits of a diverse workforce and is committed to providing a working environment that is free from discrimination. The Company will seek to promote the principles of equality and diversity in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors, recruitment agencies and the public. All employees and those who act on the Company's behalf are required to adhere to the company policy when undertaking their duties or when representing the Company in any other guise. The Company aims to ensure that no employee or job applicant is subject to unlawful discrimination, either directly or indirectly, on the grounds of gender, race (including colour, nationality and ethnic origin), disability, sexual orientation, marital status, part-time status, age, religion or belief. This commitment applies to all aspects of employment, including: recruitment and selection, including advertisements, job descriptions, interview and selection procedures training promotion and career-development opportunities terms and conditions of employment, and access to employment-related benefits and facilities grievance handling and the application of disciplinary procedures selection for redundancy All employees will have equal access to training and other career-development opportunities appropriate to their experience and abilities. The Company will take appropriate positive action measures (as permitted by equal opportunities legislation) to provide specialist training and support for groups that are under-represented in the workforce and encourage them to take up training and career-development opportunities.

  Wellbeing

  IT Professional Services Limited is committed to providing a healthy working environment and improving the quality of working lives for all staff. The wellbeing strategy aims to support staff in their physical, mental, emotional and financial wellbeing. The wellbeing strategy’s ultimate goal is to improve the health, safety and wellbeing of the company’s staff and to prevent work associated ill health, for the overall benefit of staff and the organisation. Examples of employee wellbeing activities at IT Professional Services include: Hybrid working, three days in the office and two days at home Flexible working and family friendly flexibility Access to on line resources via the company’s Perkbox subscription which contains a huge number of well-being resources to access. Trained mental health first aiders Regular staff communications promoting good mental and physical health including signposting to NHS talking therapies contacts Generous Annual Leave allowance plus your birthday off work Enhanced sick pay, full pay up to 4 months Enhanced maternity and paternity leave Salary sacrifice schemes including tech scheme, cycle to work and electric cars Clearly defined training and development plans Freely available fresh fruit and breakfasts available An active social calendar Partnering with a recognised UK expert to meet all Health and Safety requirements Involving staff and keeping them informed by regular staff briefings

Pricing

• Price: £795 to £10,995 a terabyte a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at David.Warrington@itps.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.