Solventum UK

Solventum Fluency Direct

Fluency Direct is an EHR-integrated, AI-powered clinical documentation solution that enables clinicians to create, edit, and sign notes conversationally within the EHR. It combines real-time speech recognition with computer-assisted physician documentation for proactive feedback, improving accuracy and completeness. Benefits include reduced documentation time, elimination of transcription costs, and enhanced care

Features

• Real-time speech recognition reduces documentation time and clinician workload.
• Integrated CAPD ensures complete, accurate notes within EHR workflows.
• Eliminates transcription delays, improving efficiency and patient communication speed.
• Single speech profile works across devices for consistent user experience.
• Voice commands automate navigation and data entry in EHR systems.

Benefits

• Create clinical notes directly in EHR using conversational speech.
• Automate navigation and data entry with intuitive voice commands.
• Insert predefined templates and macros instantly during documentation tasks.
• Access and update patient charts hands-free across multiple devices.
• Sign and finalize documentation quickly without leaving the EHR workflow.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mcole3@solventum.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

445476372388771

Contact

Megan Cole
+44 (0) 7385397266
mcole3@solventum.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Fluency Direct is a cloud-based solution designed for high availability; however, buyers should note a few constraints. Planned maintenance windows are scheduled periodically for system updates, typically outside peak clinical hours, and communicated in advance. The service requires a stable internet connection for optimal performance, though offline dictation is supported with deferred synchronization. Fluency Direct runs on Windows-based clinical workstations and integrates with supported EHRs; compatibility with non-Windows environments may require additional configuration. Hardware such as quality microphones or mobile devices must meet Solventum specifications. Automated updates minimize disruption.
• System requirements:
  • Windows 10 or 11 operating system on clinical workstations.
  • Stable internet connection for cloud-based speech processing and updates.
  • Microsoft Edge or Chrome browser for web-based workflows and access.
  • Minimum 8GB RAM and dual-core processor for optimal performance.
  • Quality USB or Bluetooth microphone meeting Solventum specifications required.
  • Single Sign-On (SSO) capability for secure user authentication.
  • Antivirus software compatible with Windows environment and Solventum applications.
  • Access to Solventum Cloud

User support

• Email or online ticketing support: Yes
• Support response times: Solventum provides 24/7/365 support with rapid response times based on severity. Critical issues (Severity 1) receive an initial response within 30 minutes and resolution within 4 hours. High-impact issues (Severity 2) are addressed within 4 hours during business hours, while moderate issues (Severity 3) follow standard hours (Mon–Fri, 9am–5pm). Support channels include a toll-free phone line, email, and a secure client portal for ticket tracking. Each customer is assigned a dedicated Solution Advisor for ongoing adoption, proactive monitoring, and escalation throughout the contract lifecycle, ensuring continuity and personalized
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Solventum provides tiered support aligned to issue severity, ensuring rapid response and resolution:; ; Severity 1 – Critical Impact; System down or immediate work stoppage threatening production.; Response: Within 30 minutes; Resolution: Within 4 hours (24/7 availability); ; Severity 2 – High Impact; Production impaired or time-sensitive issue affecting productivity.; Response: Within 4 hours; Resolution: Typically same day during business hours; ; Severity 3 – Moderate Impact; Important but non-critical issues.; Response: Standard business hours (Mon–Fri, 9am–5pm); ; Support Channels; ; 24/7 toll-free phone line; Email and secure client portal for ticket tracking; Dedicated Solution Advisor for adoption, proactive monitoring, and escalation throughout the contract lifecycle; ; This structure ensures customers receive fast, prioritized assistance for critical issues and ongoing personalized support for optimization.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Solventum provides a comprehensive onboarding program to ensure clinicians and administrators can start using Fluency Direct quickly and confidently. We offer multiple training formats, including onsite training sessions, virtual instructor-led training, and self-paced eLearning modules tailored to different user roles. Our Train-the-Trainer model empowers NHS Trusts to build internal expertise, supported by Solventum’s Adoption Specialists for at-the-elbow assistance during go-live.; In addition to live training, users receive detailed user documentation, quick-start guides, and video tutorials covering core features such as voice commands, CAPD feedback, and EHR navigation. Interactive resources are available through the Solventum Client Support Portal, which also provides FAQs and troubleshooting tips.; To accelerate adoption, we configure custom workflows and templates during implementation, ensuring the system aligns with local clinical processes. Our onboarding includes microphone calibration, speech profile setup, and integration testing with the Trust’s EHR. Post go-live, Solventum offers ongoing support, monthly adoption reviews, and optimization sessions to maintain high performance and user satisfaction.; This structured approach minimizes disruption, reduces learning curves, and ensures clinicians can immediately benefit from real-time speech recognition and workflow automation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, Solventum ensures a secure and compliant process for data extraction (if any data exists - Fluency Direct is designed not to be an acrchive as all data is stored in the Trust EHR). All customer data is stored within Solventum’s UK-based cloud infrastructure during the contract term. When the agreement concludes, users can request a full export of their data in standard, interoperable formats such as HL7 CDA, FHIR objects, or PDF, ensuring compatibility with downstream systems and EHRs.; The extraction process is managed through Solventum’s professional services team, working closely with the Trust’s IT and Information Governance teams to meet local compliance requirements. Data is transferred via secure, encrypted channels (TLS 1.2 or higher) and can be delivered through secure file transfer protocols or physical encrypted media if required.; Solventum guarantees that all retained data is purged from its systems following confirmation of successful extraction, in line with GDPR and NHS DSPT standards. ; By providing structured, standards-based outputs and a fully managed extraction workflow, Solventum ensures continuity, security, and transparency when transitioning away from the service
• End-of-contract process: At the end of the contract, Solventum ensures a structured and compliant offboarding process to protect data integrity and maintain continuity. All user profiles, voice data, and associated clinical documentation are securely removed from Solventum’s cloud infrastructure in line with NHS data retention policies and GDPR requirements. Customers receive confirmation of data deletion and can request an audit trail for compliance purposes.; Included in the contract price are standard offboarding activities, such as account deactivation, removal of access credentials, and provision of final usage reports. Solventum also provides guidance for uninstalling client applications and disconnecting integrations with EHR systems.; Additional costs may apply for optional services, including extended data retention beyond agreed timelines, bespoke migration support to alternative platforms, or custom export of historical data in specific formats. If a Trust requires professional services for workflow redesign or integration with a new vendor, these are scoped separately.; Throughout the process, Solventum offers remote support and documentation to ensure a smooth transition, minimizing disruption to clinical workflows. This approach guarantees compliance, transparency, and operational continuity for NHS organizations concluding their Fluency Direct contract.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Fluency Direct provides comprehensive onboarding and offboarding documentation that is easily accessible through multiple channels to ensure a smooth user experience. All documentation is available via the Solventum Client Support Portal, which offers secure, role-based access for clinicians, administrators, and IT teams. This portal includes downloadable user guides, quick-start manuals, workflow diagrams, and video tutorials, covering installation, configuration, and best practices for adoption.; For onboarding, resources include step-by-step setup instructions, microphone calibration guides, and integration checklists for supported EHRs. Interactive eLearning modules and FAQs are also provided for self-paced learning. For offboarding, documentation details profile deactivation, data retention policies, and uninstall procedures, ensuring compliance with NHS governance and security standards.; All materials are searchable, mobile-friendly, and updated automatically following product enhancements. Trusts can also request PDF copies for internal distribution or integrate documentation links into their local intranet for easy clinician access. Additionally, Solventum offers onsite and virtual training sessions supported by these resources, ensuring consistency between live instruction and written guidance.; This multi-format approach guarantees that onboarding and offboarding documentation remains accessible, clear, and aligned with NHS requirements, supporting both individual users and enterprise administrators.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Yes. Fluency Direct has been designed to work seamlessly on mobile devices through the Fluency Mobile Microphone App and integrated workflows. On mobile, clinicians can dictate notes using their smartphone, which streams audio in real time to the Fluency Direct desktop client for immediate speech-to-text conversion. This eliminates the need for tethered microphones and supports flexibility for clinicians working across wards or remotely. The desktop version offers full functionality, including advanced voice commands for EHR navigation and CAPD feedback, while the mobile app focuses on dictation and portability. Both share the same cloud-hosted speech profile for a consistent user experience.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Fluency Direct provides an API designed to support integration and configuration within clinical environments. Users can set up the service through the API by registering endpoints, authenticating via secure tokens, and linking to Solventum’s cloud-hosted speech platform. This enables automated provisioning of user profiles and device associations across multiple workstations.; Through the API, users can make changes such as updating speech profiles, managing voice commands, and configuring EHR integration settings. Administrators can also automate deployment tasks, including enabling or disabling features like CAPD feedback and voice navigation commands.; However, there are limitations. The API does not allow unrestricted customization of the core speech engine or modification of proprietary Natural Language Understanding models. Changes to enterprise-level configurations—such as adding new EHR integrations or altering security protocols—must follow Solventum’s governance and approval process. Additionally, real-time audio streaming and dictation control are handled by the Fluency Direct client application, not directly through the API, ensuring compliance and performance standards.; Overall, the API offers flexibility for workflow automation and user management while maintaining strict boundaries around core functionality to ensure security, reliability, and regulatory compliance.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Fluency Direct offers extensive customization options to fit diverse clinical workflows. Users can customise voice commands, templates, and macros to automate repetitive tasks and streamline documentation. For example, clinicians can create custom commands to insert predefined text snippets, navigate EHR sections, or trigger multi-step actions such as opening patient charts or populating structured fields.; Customization is performed through the Fluency Direct user interface, which includes an intuitive “Commands” window for building and managing voice commands without programming expertise. Advanced users can also develop scripts in VBScript or JavaScript for complex automation. Templates for clinical notes, letters, and reports can be tailored to specialty-specific requirements, ensuring consistency and compliance with local standards.; Who can customise? Individual clinicians can personalise commands and templates for their own workflow, while administrators can configure enterprise-level settings, including shared command libraries and template distribution across departments. This ensures flexibility for personal preferences while maintaining organisational standards.; Fluency Direct also supports provider-specific speech profiles, which adapt to dictation habits over time, improving accuracy and efficiency. These profiles are cloud-hosted, so customisations persist across devices, delivering a consistent experience whether on desktop or mobile.

Scaling

• Independence of resources: Solventum guarantees consistent performance through its cloud-based, multi-tenant architecture hosted in UK data centers. The platform is designed for elastic scalability, meaning resources automatically adjust to demand without impacting individual users. Each customer operates within a logically isolated tenant, ensuring workloads are segregated and performance remains stable even during peak usage. Advanced load balancing and auto-scaling mechanisms distribute processing efficiently across servers, while proactive monitoring by Solventum’s operations team prevents bottlenecks. This approach ensures clinicians experience real-time responsiveness for audio capture, note generation, and EHR integration, regardless of concurrent usage by other organizations.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes. Fluency Direct provides comprehensive service usage metrics through its cloud-based reporting dashboard. Administrators can track active users, dictation volumes, session durations, and adoption rates at both enterprise and individual levels. Metrics include voice command usage, CAPD feedback interactions, and edit distance (changes between initial output and signed note), helping organizations monitor efficiency and quality. Reports are exportable in standard formats and can be scheduled for automated delivery. These insights support performance optimization, training needs analysis, and compliance monitoring. Advanced analytics are included in the contract; custom reporting or integration with external BI tools may incur additional costs.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Fluency Direct allows secure data export through its administrative tools and API. Administrators can export user profiles, voice command libraries, and usage reports directly from the management console. Clinical documentation created within EHR workflows remains stored in the EHR, ensuring compliance with NHS data governance. For organizations requiring historical data, Solventum supports custom export options in HL7 CDA or other agreed formats. Exports are encrypted and delivered via secure channels, with audit trails provided for verification. Extended retention or bespoke migration services can be arranged as an additional service beyond standard contract inclusions.
• Data export formats:
  • CSV
  • Other
• Other data export formats: FDC files
• Data import formats: Other
• Other data import formats: .FDC files

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Solventum guarantees high availability through its cloud-based Fluency platform, designed for resilience and scalability. Our solutions—Fluency Direct, Fluency Align, and Fluency Flex—are delivered via a fully managed SaaS model hosted in UK-based data centers, ensuring compliance with NHS Digital, GDPR, and ISO27001 standards. The platform is architected for 24/7/365 operation, supporting clinicians across multiple specialties without downtime. Automated updates, multi-tenant architecture, and proactive monitoring safeguard performance and minimize disruption.; Service Level Agreements (SLAs): Solventum commits to 99.9% uptime, excluding scheduled maintenance. Severity-based response times are embedded in our support model:; ; Critical Impact: Response within 30 minutes; resolution within 4 hours.; High Impact: Response within 1 hour; resolution within 8 hours.; ; Support is available through a 24/7 toll-free line, client-only portal, and dedicated Adoption Services team for the life of the contract.; Refunds and Remedies: If availability falls below agreed thresholds, Solventum applies service credits proportionate to the downtime, as defined in the contract. These credits offset future invoices, ensuring financial accountability and transparency.
• Approach to resilience: Fluency Direct is engineered for resilience, ensuring uninterrupted performance and secure clinical documentation workflows. The solution is delivered as a fully managed SaaS platform hosted in the London region, leveraging a multi-tenant architecture with automated failover and elastic scalability to handle peak workloads without degradation. This cloud-native design provides high availability and disaster recovery capabilities, supported by redundant infrastructure and proactive monitoring.; Data security underpins resilience: all data in transit and at rest is encrypted using TLS 1.2+ and AES-256, with logical tenant separation and robust firewall protections. Compliance with NHS Digital DTAC, ISO27001, and GDPR standards ensures operational integrity. In the event of connectivity loss, Fluency Align stores audio locally and automatically retries uploads, alerting users with clear notifications for manual intervention if required.; Continuous monitoring and automated updates maintain system health and deliver enhancements without downtime. Our hosting adds geographic redundancy and disaster recovery protocols, minimizing risk of service disruption. Combined with Solventum’s 24/7 support and severity-based SLAs, these measures guarantee a resilient, secure, and scalable service that clinicians can rely on for real-time ambient documentation across diverse care settings.
• Outage reporting: Fluency Direct provides proactive outage reporting through multiple channels to ensure transparency and rapid communication. The service is hosted on the London region and monitored continuously for performance and availability. When an outage or service degradation occurs, Solventum initiates alerts via email notifications to designated client contacts, detailing the nature of the issue, impact, and estimated resolution time. These alerts follow severity-based SLAs, ensuring critical issues receive immediate attention.; In addition, Solventum offers a client-only support portal, where customers can log in to view real-time system status, submit tickets, and track resolution progress. While there is no public dashboard for general access, the portal acts as a centralized reporting hub for clients. For enterprise customers requiring integration with internal monitoring tools, Solventum provides an API option that can deliver status updates and incident data directly into the organization’s IT service management systems.; All notifications and updates are logged for audit purposes, and clients can opt for scheduled reports summarizing uptime and incident history. Combined with 24/7 support and automated retry mechanisms for failed audio uploads, these measures ensure that any outage is communicated promptly and transparently.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Solventum enforces strict access controls across management interfaces and support channels. Access is restricted using role-based access control (RBAC), ensuring only authorized personnel can perform administrative tasks. Authentication is managed through Single Sign-On (SSO) or Active Directory integration, with multi-factor authentication (MFA) applied where required. Verified client contacts are the only users permitted to raise tickets or view case details via the secure support portal. All actions are logged for audit purposes, and permissions undergo regular reviews. Administrative changes follow documented approval workflows within our secure development lifecycle (SDLC), tracked through JIRA, ensuring compliance with ISO27001 and NHS DTAC standards.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials (Plus)
• Information security policies and processes: Solventum adheres to a comprehensive information security framework aligned with NHS Digital DTAC, GDPR, HIPAA, ISO27001, and SOC 2 Plus standards. Our policies cover data protection, encryption, vulnerability management, access control, and incident response. All data in transit and at rest is encrypted using TLS 1.2+ and AES-256, with logical tenant separation and robust firewall protections. Regular penetration testing and vulnerability assessments are conducted by CREST-approved third parties, and results are reviewed at board level. ; Reporting Structure: Oversight is provided by the Chief Information Security Officer (CISO) and Clinical Safety Officer, supported by compliance and risk management teams. These roles ensure adherence to regulatory requirements and internal standards. ; Policy Enforcement: Compliance is maintained through mandatory staff training, secure development lifecycle practices, and automated monitoring tools. Change control processes documented in our SDLC require approvals via JIRA and include rollback plans. Incident management follows a severity-based escalation model, with 24/7 monitoring and rapid response protocols. Governance includes periodic reviews, internal audits, and customer-facing assurance reports under NDA. ; This structured approach ensures robust security, transparency, and continuous improvement throughout the contract lifecycle.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Solventum uses a structured configuration and change management process aligned with ISO27001 and NHS Digital DTAC standards. All service components are tracked throughout their lifecycle using a centralized configuration management database (CMDB) integrated with JIRA for change control. Each change request includes detailed documentation, approval workflows, and rollback plans. Changes undergo formal impact assessments, including security risk analysis, to evaluate potential vulnerabilities before implementation. Penetration testing and regression checks validate security posture post-change. Governance is enforced through mandatory reviews by the Information Security Officer and periodic audits, ensuring compliance and traceability across all environments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Solventum’s vulnerability management process is proactive and aligned with ISO27001, NHS DTAC, and SOC 2 Plus standards. Potential threats are assessed through continuous monitoring, automated vulnerability scans, and regular penetration testing by CREST-approved third parties. Threat intelligence is sourced from NHS Cyber Alerts, NIST, vendor advisories, and security bulletins. When vulnerabilities are identified, patches are prioritized by severity and deployed rapidly—critical issues within 14 days, often sooner for high-risk items. All changes follow documented SDLC protocols, including security impact analysis and rollback plans, ensuring resilience and compliance throughout the lifecycle.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Solventum employs robust protective monitoring processes to safeguard its services. Potential compromises are identified through continuous monitoring, automated intrusion detection systems (IDS/IPS), and vulnerability scans across all environments. Alerts are generated for anomalies such as unauthorized access attempts or unusual data flows. When a potential compromise is detected, incidents are escalated immediately to the Information Security Officer and handled under our severity-based response model: Critical incidents receive a response within 30 minutes and resolution within 4 hours. Investigations include root-cause analysis, containment, and remediation, followed by customer notifications and audit reporting to ensure transparency and compliance.
• Incident management type: Supplier-defined controls
• Incident management approach: Solventum follows a structured incident management process aligned with NHS DTAC and ISO27001 standards. We maintain pre-defined workflows for common events such as outages and security incidents, with severity-based escalation (Critical: response within 30 minutes; resolution within 4 hours). Users report incidents via a 24/7 toll-free support line, client-only portal, or email. The portal enables ticket creation, tracking, and escalation. After resolution, we provide detailed incident reports outlining root cause, corrective actions, and preventive measures, delivered through the portal or email and logged for audit purposes. Governance includes periodic reviews and continuous improvement to ensure transparency and compliance.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Fluency Direct offers a 30-day trial with core speech recognition and basic voice commands for EHR documentation. Advanced features like CAPD nudges, enterprise reporting, and multi-device profile sharing are excluded. Professional services and integrations are not included. The trial is time-limited and requires standard hardware and connectivity.
• Link to free trial: Software package can be shared with the NHS Trust

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Wednesday 7 August 2024
• What the ISO/IEC 27001 doesn’t cover: Solventum HIS (Health information Systems) is fully covered in the UK by ISO27001.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Monday 13 January 2025
• What the ISO 9001 doesn’t cover: All functions in scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Tuesday 25 November 2025
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: All parts covered.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 17a8c65c-2c59-478a-900e-a94910b58818
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 662b0be8-be3b-468f-b4d1-f2b121b15245
• Other security certifications: Yes
• Any other security certifications:
  • NHS DSPT (Standards met) - ODS Code: V3KCI
  • NHS DTAC & DCB0129 accredited
  • ICO Registration (Number: ZA926711)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mcole3@solventum.com. Tell them what format you need. It will help if you say what assistive technology you use.