ILLUMINET SOLUTIONS LIMITED

Flexible Automation Starter Toolkit (FAST) RPA

This service will accelerate your RPA transformation; drive growth; enhance customer & user experience; and enable excellent RPA operations.
Illuminet have built up an extremely talented Automation team and relationships with the primary automation tools (Blue Prism, Automation Anywhere, and UiPath) plus other related automation toolsets to help you.

Features

• RPA readiness assessment by experienced resources
• Build your technical RPA blueprint
• Undertake initial candidate process discovery
• Procure the necessary software subscriptions for your solution
• Create Process Detailed Definition for candidate processe(s)
• Build the automation assets as defined
• Train and mentor your staff
• Test, deploy and hyper-care the solution
• Provide a range of ongoing support options
• Money back guarantee if you aren't satisfied, we'll not charge

Benefits

• Accelerate your robotic process automation (RPA) transformation
• Drive growth by speeding up processes
• Drive growth by releasing key knowledge workers
• Operate with excellence through reproduceable and standardised processes
• Enhance customer experience through speed and accuracy of response
• Affordable approach to RPA development
• Cost effective approach to accelerating automation (RPA) implementation
• For every RPA package we will plant 4 trees

£25,000 to £160,000 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@illuminetsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

445646966304465

Contact

Stephen Farmer
01202 770162
enquiries@illuminetsolutions.com

Planning

• Planning service: Yes
• How the planning service works: We offer an optional readiness assessment to look at all the pre-requisite items needed to ensure success.; This is in 4 sections:; 1. Stakeholder buy-in; 2. Environment audit; 3. Candidate process discovery; 4. Commercial - NDA, clearances, contract
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help set up the automation solution either in cloud (default) or on premise depending on the clients needs.; The pre-assessment ensures we build the correct plan be it for standing up a new service, or migrating from an existing one.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Testing will be a constant theme throughout a FAST engagement.; ; Writing the Process Detailed Definition includes consideration for testing and QA; During automation build we constantly test within the sprints.; Upon build completion we do functional and non-functional testing

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We tailor support in two areas:; ; 1. the initial go-live support (hyper-care) to the client needs top ensure successful deployment; ; 2. In-live support is configured to provide the right blend of client in-house support, with tool support and our support for the artifacts we help create.; ; 3. We can optionally provide a "spin cycle" to help you scale your service from the initial implementation to an enterprise Centre of Excellence

Service scope

• Service constraints: Illuminet developers work remotely and will need access to your environments.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tbc
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support is available via email or telephone throughout the 20 days of engagement

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Our efforts to be greener began in 2019 with the announcement of our flagship initiative, Treevolution. In 2022, we took the next step and initiated work to be Net Zero by 2035. Now, embedded in our work culture is a drive to do more for the environment, with a dedicated Eco-Ambassador team. We challenge ourselves to improve our operations and use sustainability as a catalyst for innovative thinking that results in a great, and green, service to our clients. This is our Green Guarantee.; ; One key part of our mission is to have a positive impact on the environment. Treevolution, was the first of many environmental initiatives to have been implemented. We pride ourselves on having a strong relationship with both The Yorkshire Dales Millennium Trust and The National Forest Foundation, in which we plant 1 tree per consultant per week, 5 trees per permanent position filled and 10 trees per product delivery.; ; We have planted nearly 17,000 trees in the UK and are well on our way to 18,000 trees globally.

  Equal opportunity

  Illuminet’s values and behaviours are at the heart of everything we do, ensuring our approach and delivery is in harmony with the testimony ‘All human beings are born free and equal in dignity and rights’. We are immensely proud that all our business practices are conducted in an honest, transparent, inclusive and ethical manner. This includes, but is not limited to, our commitment to recruiting, developing and retaining the most talented people regardless of background.

Pricing

• Price: £25,000 to £160,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@illuminetsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.