SECON CYBER SECURITY LTD

Redflags Real-time Security Awareness

Redflags® from ThinkCyber is a behavioural risk solution that diverts people away from high-risk activity, in the moment, to deliver a measurable reduction in operational risk . By uniquely applying behavioural and learning science to create ongoing, contextual security awareness Redflags delivers meaningful outcomes for its clients.

Features

• Realtime, desktop nudges alerting users to possible risky actions
• Reminders only delivered when relevant applications in use
• Brief and digestible content to keep engagement rates high
• Ability to click through to detailed content for further education
• Rollout a wide range of Out-of the Box campaigns
• Deliver focussed campaigns targeting high risk users
• Deliver real-time security alerts to the desktop during an incident
• Dashboards showing engagement, content dwell times, click throughs, Q&A
• Adapt campaigns according to behaviour based metrics
• NCSC-accredited content

Benefits

• Measure reduced operational risk: divert users away from risky behaviour
• Reduced user impact: drip-feed low-friction, engaging content
• Greater knowledge retention: campaigns are real-time and contextualised
• Increased visibility of risky behaviours: Easy to understand metrics
• Measurement of engagement: Baseline behaviours with/out interventions
• Always up-to-date: Continually refreshed campaign content
• Reach everyone: Change online behaviours across all users
• Quick and easy deployment: No AD or Outlook dependencies

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@seconcyber.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

445755606422841

Contact

Hasit Purohit
+447741 550 366
frameworks@seconcyber.com

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Client supports.Net Framework 3.5+ (Windows 7, 10)

User support

• Email or online ticketing support: Yes
• Support response times: Direct support not required by users.; Support provided to IT / IT security Product Owners; 48 hours
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Customers can contact our support services via our help desk email address support@thinkcyber.co.uk.; ; Contact automatically creates a support ticket, which is then allocated to the relevant support team to progress.; ; ThinkCyber will aim to provide initial confirmation of receipt targeted within 60 minutes.; ; Feedback / query response targeted within 48 hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: 1) Onboarding kick off to agree scope of product use and any customisation requirements; 2) Campaign and content design phase if procured; 3) Issue installer for IT team review, deployment and connectivity configuration; 4) Advice and guidance for managed roll out by IT team; 5) Agree content go live; 6) Commence measurement and reporting aspects of service
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Reports on engagement are available on a monthly basis.; Full exports of raw engagement data can be issued on request.
• End-of-contract process: Delivery and display of awareness content will cease at the end of the contract. Content can be continued on renewal.; ; Reports will remain available for 30 days at end of contract.; ; Customers are requested to uninstall the software application from client machines.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Reports are accessible from our Redflags Portal allowing client administrators to view staff engagement with Redflags® stories and nudges, including dwell times, click throughs to more information and answers to any questions. Where users have been nudged for a specific behaviour, the number of nudges per user and their engagement with delivered content will be included in reports, offering a measure of risky behaviours.; ; Content is curated by ThinkCyber administrators to client requirements.
• Accessibility standards: None or don’t know
• Description of accessibility: Service interface used solely by client support teams. Uses standard email tooling.
• Accessibility testing: None
• API: No
• Customisation available: Yes
• Description of customisation: Bespoke services are available to use the RedFlags® framework to deliver customer content and branding through each of the delivery mechanisms available:; ; RedFlags® Phishing Threat Awareness: Customer sourced phishing examples integrated into syllabus by ThinkCyber where appropriate – as part of the service.; ; RedFlags® Alerts: Customer sourced alerts. Customised by the customer as part of the service.; ; RedFlags® Security Stories: Customer own content and branding. Customised as a chargeable service by ThinkCyber.; ; RedFlags® Behaviour Change Triggers: Campaign design / customer content and branding. Customised as a chargeable service by ThinkCyber.

Scaling

• Independence of resources: Content is pushed down to clients removing dependencies on external services for delivery of the service.; ; Content servers reside in Amazon Web Services (AWS).; AWS use commercially reasonable efforts to make the Included Services each available for each AWS region with a Monthly Uptime Percentage of at least 99.99.

Analytics

• Service usage metrics: Yes
• Metrics types: Across all of the RedFlags™ toolkit, your security awareness team gains visibility of engagement, dwell times on content, click-throughs and answers to questions per user and in aggregate. These are accessible through the Redflags™ portal.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Redflags

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Reports on engagement are issued on a monthly basis.; Raw engagement data can be issued on request.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: No data upload required

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Content is pushed down to clients removing dependencies on external services for delivery of the service.; ; Content servers reside in Amazon Web Services (AWS).; AWS use commercially reasonable efforts to make the Included Services each available for each AWS region with a Monthly Uptime Percentage of at least 99.99.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Other
• Other user authentication: Users access service through logging into corporate desktop. Application access to content secured via client certification authentication, and certificate pinning.; Reporting portal access requires 2FA.
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted to individual (fully qualified) IP addresses.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Description of management access authentication: Management access is authenticated via username and (strong) password. Access to management interfaces is restricted to individual (fully qualified) IP addresses.; Access to server configurations requires 2FA

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Cyber Essentials.; Cyber Essentials Plus.; IASME Governance Standard; Our governance processes align with the IASME governance standard.
• Information security policies and processes: Information Security governance is owned at Company Board level. Our overall approach is driven by a combination of risk- and compliance-oriented factors.; ; We define our own information security policies and processes, aligned with Cyber Essentials and the IASME governance standard.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Tight control to smallest possible number of administrators who can change configuration.; All software products are stored and managed in a version control / software configuration management toolkit.; Deployments are run through a testing process before release.; Major changes/releases are agreed by a Change Advisory Board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Proactive patch monitoring and rollout. Periodic vulnerability scanning/penetration testing, including on new releases. Remediation of all Critical/High/Medium vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monthly assessment of available log data to identify a defined set of anomalies.
• Incident management type: Supplier-defined controls
• Incident management approach: Recording of incidents in an incident log, and reporting to board level. Incidents involving personal data to be handled in accordance with GDPR requirements.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 4 week trial demonstrating Redflags®; Demonstrating Security Stories, Reminders, Real-time nudges and reporting.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 2 September 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 497acb57-4552-44ee-b6c2-1c2e26894a07
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8479c8bd-20eb-467f-8142-a7d4f041d28c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@seconcyber.com. Tell them what format you need. It will help if you say what assistive technology you use.