Zaizi Limited
Roadmap
Zaizi's roadmap service helps to identify and prioritise the most valuable outcomes for a product or service. The roadmap creates a strategic framework, stakeholder alignment and provides a focal point for every product-related discussion and decision with measurable outcomes aligned to user needs and your strategic objectives.
Features
- Understand how your product feeds into, and benefits strategy
- Consideration of user/customer needs and organisation's objectives
- Create a set of outcomes and associated work
- Workshops to build consensus and direction
- Review measures of success, enabling thorough analytics
- Written in simple English that everyone can understand
- Sets out the product’s future plan
- Framework and a way of working the team can replicate
Benefits
- Align your product to the organisation’s strategy, prove value
- Ensure outcomes are valuable to user/customer and organisation
- Identify what is important, what to focus on/deprioritise.
- Manage ambiguity and disagreement transparently
- Clear metrics that help you measure outcomes
- Plain English, understood by everyone
- Provides business case to secure funding or prove value
- Prioritise future work aligned to user/customer needs & objectives
Pricing
£450 to £1,600 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@zaizi.com.
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Framework
G-Cloud 14
Service ID
4 4 8 1 1 1 1 1 5 0 3 9 3 8 1
Contact
Zaizi Limited
Andrew Hawkins
Telephone: 0203 582 8330
Email: sales@zaizi.com
Planning
- Planning service
- Yes
- How the planning service works
-
Our consultants bring extensive knowledge of Agile and GDS ways of working. We have conducted similar work across many public and private organisations.
Pre-Planning
We will agree on an initial plan and approach. Speaking with you, we will decide on
- how many workshops we should undertake?
- what length of time the roadmap will look into?
- who should take part in the workshops?
- when the roadmap needs to be completed?
We will undertake a number of tasks to ensure we are fully aligned with your project aspirations.
Working collaboratively with you, tasks within this phase will include
- a review of current collateral/documents
- meeting with key stakeholders and team members to find out a bit more
- about what you're trying to achieve
- defining the scope of work by writing a project brief - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
We can provide training on GDS phases and service design and have experience in up-skilling / knowledge transfer to our clients on Agile ways of working. We can provide coaching and consultancy to teams engaged in service design, with particular emphasis on user-centred design and agile methods applied to the service design process.
We have found the best training for your teams is through hands on working with us as ‘one team’ with reinforcement through coaching and workshops. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
To set up the service, we will identify users, identify goals and motivations, user journeys, service constraints though engagement and workshops.
We'll provide recommendations, and report our findings on how to move forward.
The workshops will help us understand what the problem is we are trying to solve. It allows us to better understand user needs and what the organisation is trying to achieve.
In the workshops, we will
- find the the outcomes important to your product/service
- generate metrics for each outcome to show progress on those outcomes
- decide what work goes to achieve those outcomes (this could be entirely new or from your existing backlog of work)
- run a prioritisation model, using RICE or other similar tool, to prioritise the work
- create an acceptance criteria that will tell us whether the roadmap is completed or not
- undertake regular retros to find out what’s worked, what hasn’t, and what needs to change
- create a draft roadmap that is iterated based on feedback - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We use success measures agreed with you to assess performance, quality and value for money. We'll agree these during the set up phase.
We use regular retrospectives and client feedback to ensure we are delivering quality.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security incident management
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide support thought our Site Reliability Engineering team. We offer support via phone and email. Support levels and to be defined depending on the outcome of your discovery project.
Service scope
- Service constraints
- NA
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
P1 - respond within 1hrs - fix within 2hrs - updates hourly
P2 - respond within 2hrs - fix within 4hrs - updates every 4hrs
P3 - respond within 6hrs - fix within 1 business-day
P4 - respond within 1 business-day - fix within 2 business day(s)
P5 - response as agreed by Backlog owner - fixed within next planned release - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
P1 - respond within 1hrs - fix within 2hrs - updates hourly
P2 - respond within 2hrs - fix within 4hrs - updates every 4hrs
P3 - respond within 6hrs - fix within 1 business-day
P4 - respond within 1 business-day - fix within 2 business day(s)
P5 - response as agreed by Backlog owner - fixed within next planned release
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Qualitas Veritas
- ISO/IEC 27001 accreditation date
- 4/11/21
- What the ISO/IEC 27001 doesn’t cover
- Na
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Tackling economic inequality
- Equal opportunity
Tackling economic inequality
Zaizi is committed to tackling Economic Inequality through our core purpose to realise the potential of our staff, customers, and fellow citizens:
We contribute to the levelling up agenda through our hybrid working policy with hubs in London, Bristol, Manchester, Sheffield, and Newcastle.
We’ve partnered with the Future Frontiers Programme for our staff to mentor school students from deprived areas.
Signatories to the Armed Forces Covenant, we recruit ex-forces colleagues with DV clearance and train them in digital capability. We provide Reservists full pay when they are on training.
Our full-time Organisational Coach, works with our staff to create a mind-set for positive change, enabling all to achieve their goals and thrive at work.
Furthermore, we’ve created a multi-stream approach to recruitment and retention. Board level KPIs measure our impact across multiple facets including reach. This ensures we can resource projects to support the Levelling Up agenda, actively recruiting across the UK.
We actively encourage and support those from economically disadvantaged areas and agree KPI’s with our G-Cloud clients for target inclusion rates.
We work with our apprenticeship providers Founders & Coders & Makers Academy to source candidates from diverse backgrounds. To date we’ve onboarded 12 apprentices including refugees, return to work mums and career changers such as primary school teachers.
We recruit nationally in the UK, enabling people to work from anywhere in the UK, enabling remote working as an opportunity to tap into areas traditionally less digitally aware using a variety of techniques to engage in different ways.
We use projects to help us upskill apprenticeships, graduates and people looking to change careers. For example, one client contract has enabled us to on-board and train over 15 apprentices, graduates and junior staff.Equal opportunity
An ethnic minority owned business, our purpose is to realise the potential of our staff, customers, and fellow citizens through equal opportunity. Through the provision of our G-cloud services continually expand our commitment. Example measures include:
37% of our workforce are women (industry average is 26%). Target 50% by 2027.
48.5% of the workforce identify as non-White (industry average is 15.2%).
Board level KPIs measure our impact across multiple facets, such as gender, age, ethnicity, religion, gender / sexual orientation, maternity / paternity, and reach.
We actively encourage and support Women, BAME and those from economically disadvantaged groups, agreeing targets with G-cloud clients.
All our job adverts carry the following description: “Studies show that women and Black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So, if you’re excited about this role but your experience doesn’t align perfectly with the job description, we’d love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi.” We ensure we post all jobs on women only job boards as well as other forums.
We work with our apprenticeship providers to source candidates from diverse backgrounds, including refugees, return to work mums and career changers such as primary school teachers.
We offer flexible and part-time work to enable working mums to pursue a career with us and publish pay bands for all vacancies that we advertise for transparency, ensuring we do not disproportionately negatively impact those from under-represented groups in our industry.
We are disability confident committed and aim to become a disability confident employer, making necessary adjustments for people with physical and mental disabilities.
We have women in our board, management and senior roles providing role models for others and attracting more women.
Pricing
- Price
- £450 to £1,600 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@zaizi.com.
Tell them what format you need. It will help if you say what assistive technology you use.