ORIGINA UK LIMITED
Independent Third Party Software Support and Maintenance
Maintenance and support of IBM and HCL software carried out independently of the OEM vendor. The service enables organisations to swap the annual recurring maintenance of their software from the vendor directly to Origina
Features
- 24/7 resilient ITIL service desk
- Direct access to 3rd level named engineers
- Independent Security and Feature patching
- Tuning and feature enhancement
- All versions of software supported
- Service includes End of Support (EOS) versions
- No need to keep active maintenance with OEM vendor
- Removes requirement to follow vendor-mandated upgrade roadmap
- Supported by contractual SLA
- Over 800 IBM & HCL software products supported
Benefits
- Up to 50% lower annual software maintenance cost
- Swaps IT resources from maintenance to digital innovation
- Removes risk from legacy versions of software
- Reduces legacy software technical debt burden
- Helps accelerate cloud and digital transformation
Pricing
£2.00 a unit a year
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at m.wilson@origina.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 4 8 5 9 7 0 2 2 1 2 8 2 1 3
Contact
ORIGINA UK LIMITED
Mark Wilson
Telephone: 07864 915415
Email: m.wilson@origina.com
Planning
- Planning service
- Yes
- How the planning service works
- Based on best in class knowledge of legacy IBM/HCL environments, we ensure that the migration to new cloud architectures involving these products is secure, fast and low risk. We ensure that migration plans are optimised and provide best-in-class subject matter expertise as part of transformation and migration projects
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- IBM and HCL Software to any cloud platform
Training
- Training service provided
- Yes
- How the training service works
- Advisory services for organisations planning to migrate IBM or HCL software to cloud or operating IBM or HCL software in the cloud. Access to 600+ software experts each with at least 15 years' experience in their own specific knowledge area. Delivered through interactive tailored "Meet the Expert" workshops and/or professional services. Advice covers any aspect of IBM or HCL software ranging from users to deep technical or project related issues.
- Training is tied to specific services
- Yes
- Services the training service works with
- IBM and HCL software on any cloud platform
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
- Other
- Other security services
-
- IBM and HCL software specific Protection
- Software product hardening guides
- Review of security vulnerabilities & recommendations
- Independent patch development
- Custom Web Application Firewall implementation
- Custom IBM and HCL software CVE advisory services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- Independent third-party maintenance and support for IBM and HCL software on any cloud platform
Service scope
- Service constraints
- IBM and HCL software only
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- P1 tickets answered in 30 minutes 24/7
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
-
Via a secure customer-specific portal with access for named individuals. Also allows upload of information (e.g. log files) to secure hosted area with access restricted to named individuals associated with the ticket.
Direct communication with 3rd level engineers allocated to customer Full audit trail and history for ticket - Web chat accessibility testing
- Not applicable
- Support levels
-
24/7 support
P1 incident: 30 minute response / 4 hour target resolution
P2 incident: 1 hour response / 1 business day target resolution
P3 incident: 4 hour response / 5 business days target resolution
P4 incident: 1 business day response / target resolution as agreed
Named Customer Success Manager and named Client Architect assigned to customer
Named 3rd level engineers assigned to customer for each software product covered by support agreement
Service Level Agreement (SLA) and delivery model is the same for all customers so there is no variation in cost dependent on service level
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Certification Europe
- ISO/IEC 27001 accreditation date
- 25/10/2019
- What the ISO/IEC 27001 doesn’t cover
- Services delivered outside of UK/Europe
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Equal opportunity
- Wellbeing
Fighting climate change
Origina is the lead corporate supporter of ‘This Spaceship Earth’, a renowned environmental non-profit organisation. This strategic alliance raises awareness on environmental responsibility and e-waste solutions worldwide.
Origina has a clear commitment to the environment by working to solve the problem of e-waste, which is endemic in the tech industry. The CEO of Origina is one of the founders of Free ICT Europe, and our COO is a leader of Free ICT US. Both organisations are working to remove planned obsolescence and reduce e-waste in the Tech industry. Origina wants to make a meaningful impact in the climate crisis in every way we can, and we are willing to spend time, resources, and money to do so. Origina also launched its inaugural Regenerative Committee in April 2024, an internal group of employees whose mission is to increase awareness and take actions that will have a positive impact on our collective carbon footprint.
Origina is taking real steps to reduce our carbon footprint and collectively demonstrate our commitment to the environment through the following actions:
Operating a recycling policy for all waste matter.
Reduction of unnecessary consumption.
Sending used products and packaging to be recycled.
Reuse of packaging received.
We operate a recycling policy for empty ink printer cartridges and laser toners.
We seek to minimise the use of energy for our electricity needs.
Offering flexibility regarding working from home also has a positive impact on commuter related pollution.
Efforts to digitise its records and remove the need for paper filing.Covid-19 recovery
The Company is committed to creating a safe place of work for our employees. Maintaining a safe and healthy work environment for employees, in addition to conforming to all current statutory requirements. The Company is also committed to maintaining vigilant and continuing interest in all health & safety matters relevant to both the Company and its employees with special attention paid toward government guidelines regarding influenza, COVID-19, or other endemic illnesses.
The Company offers all employees work from home flexibility, and clearly communicates that employees who are unwell should not attend the office or events, and ensures that Covid-19 protocols are followed.
Origina also provides 10 days’ sick leave for eligible employees when that employee is away from work due to genuine illness or injury, inclusive of Covid-19. The Company recognises that absences may be required due to physical illness or injury, mental health, or due to caring for a close family members physical or mental health, and offers this flexible, fully paid sick leave to ensure appropriate support and recovery.
Origina also offers reimbursement for influenza/Covid-19 vaccines, and time off for relevant influenza/Covid-19 boosters as required.Equal opportunity
Origina is an equal opportunities employer. As such it is committed to equality of opportunity for existing and potential employees. The purpose of our Equal Opportunity / Diversity & Inclusion Policy is to create a workplace which provides for equal opportunities for all employees and potential employees and where their dignity is protected and respected at all times.
All persons regardless of gender, marital status, family status, race, religious beliefs, sexual orientation, disability, age or member of the travelling community will be provided with equality of access to employment and also encouraged and assisted to achieve their full potential. We will continue to foster a genuine culture of equality.
The aim of the policy in terms of employment is to ensure that no job applicant or employee receives less favourable treatment on any grounds which cannot be shown to be justified. This applies to recruitment and selection, training, promotion, pay and employee benefits, employee grievances and discipline procedures and all terms and conditions of employment.
Origina has established an Inclusion Committee as of May 2021 whose mission is to create and nurture an inclusive environment where everyone feels they belong, their opinion is valued, and they can bring their true selves to work every day. This initiative is employee-driven, and Executive and HR sponsored to foster maximum engagement and ensure DEI is a core part of our overall strategy.Wellbeing
Fostering a supportive, healthy environment is a top priority at Origina, and we recognise as part of this a holistic approach to wellbeing and mental health is as crucial as support for physical health.
Origina is committed to creating an environment that fosters overall wellbeing (physical and mental), and to provide appropriate support for employees who may need additional support, including a flexible sick leave policy, Employee Assistance Programme for all employees free of charge, regular wellbeing updates, and a Wellbeing & Fitness benefit.
Origina offers reimbursement for fitness/wellness-related expenses of up to £200 per fiscal year, such as fitness equipment, gym memberships, wellness courses or apps, personal training, nutritional counselling, participation in organised races and events like marathons or charity runs, and much more.
Pricing
- Price
- £2.00 a unit a year
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at m.wilson@origina.com.
Tell them what format you need. It will help if you say what assistive technology you use.