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Acquia Inc

Technical Architect

Responsible for analyzing client business requirements as they relate to feature development and quality assurance of all components of the site. In addition they plan and perform security audits, performance testing and launch validation analysis for customer applications.

Features

  • Technical program oversight
  • Architectural oversight ensuring the best solution is chosen
  • Ensuring the project in implemented to best practice
  • Technical liaison with customers technical team
  • Overseeing requirements gathering and execution
  • Unblocking technical issues/problems the team might face

Benefits

  • Best practice implementation
  • Technical assurance
  • Technical risk reduction

Pricing

£150 a unit an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christian.walker@acquia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 4 8 6 1 0 0 8 7 8 5 0 8 8 5

Contact

Acquia Inc Christian Walker
Telephone: +44 (0) 7807302254
Email: christian.walker@acquia.com

Planning

Planning service
Yes
How the planning service works
The Developer works directly with a Technical Architect to plan the implementation of the components of a customer's site.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Acquia provides tailored training packages which can be attended by any personnel, whether they are from the technical, business or administrative sections of the department. There is also the ability to provide either remote or onsite Training. Besides a vast amount of Training collateral, Acquia will also provide access to Acquia Academy, our customer-based LMS.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
The technical architect will be part of the team who will ensure the migrations services are completed successfully
Setup or migration service is for specific cloud services
Yes
List of supported services
AWS

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
The technical architect will be part of the team who will ensure full quality and performance testing are completed as part of the service, following best practice through a tried and tested agile methodology

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Acquia provides standard technical support, advisory hours, a technical account manager and enablement services. Support Levels: Starter, Basic, Business, Premium, Elite See details at: https://docs.acquia.com/support/guide#overview_subscriptions Customer may contact Acquia Support Services by submitting tickets or by phone. Response times to tickets are based on the level of urgency. "Critical" issues where the customer's production system is inoperative, production operations are several impacted, or involving a critical security issue have a 1 hour, 24x7 initial response time. "High" urgency issues (Customer’s production system is operating but the issue is disrupting Customer’s business operations; a workaround is not suitable for sustained operations) have a 2 hour maximum initial response time during business hours. "Medium" urgency issues (Customer’s system is operating and the issue’s impact on Customer’s business operations is moderate to low; a workaround or alternative is available) have a maximum 4 hour initial response time during business hours. "Low" urgency issues, which do not impact business operations in any significant way and have little or no time sensitivity, have a maximum initial response time of one business day.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Responses vary based on urgency. Support SLAs are applicable 24x7, support is available on a 24x7 basis.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Acquia provides standard technical support, advisory hours, a technical account manager and enablement services. Support Levels: Starter, Basic, Business, Premium, Elite See details at: https://docs.acquia.com/support/guide#overview_subscriptions Customer may contact Acquia Support Services by submitting tickets or by phone. Response times to tickets are based on the level of urgency. "Critical" issues where the customer's production system is inoperative, production operations are several impacted, or involving a critical security issue have a 1 hour, 24x7 initial response time. "High" urgency issues (Customer’s production system is operating but the issue is disrupting Customer’s business operations; a workaround is not suitable for sustained operations) have a 2 hour maximum initial response time during business hours. "Medium" urgency issues (Customer’s system is operating and the issue’s impact on Customer’s business operations is moderate to low; a workaround or alternative is available) have a maximum 4 hour initial response time during business hours. "Low" urgency issues, which do not impact business operations in any significant way and have little or no time sensitivity, have a maximum initial response time of one business day.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Schellman & Company, LLC
ISO/IEC 27001 accreditation date
20/11/2023
What the ISO/IEC 27001 doesn’t cover
The certification covers our Information Security Management System as it pertains to the listed product and services, among others.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
20/11/2023
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
N/A
PCI certification
Yes
Who accredited the PCI DSS certification
Wolf and Compnay
PCI DSS accreditation date
15/5/2023
What the PCI DSS doesn’t cover
N/A
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Wellbeing As a global organization with employees located in over 14 offices across the globe, Acquia prides itself on inclusion, being open to, and celebrating the cultural differences that make up or team. Here are some practices and initiatives that support diversity and inclusion: - Code of Conduct policy - Annual Affirmative Action Plan (AAP) reporting, including a targeted action plan. - Sponsorship of annual Pride celebration throughout its global offices. - Support of Women's initiatives through partnering with local organizations that provide educational and leadership opportunities. Acquia also facilitates an internal mentoring program that connects a diverse set of employees at varying skill levels in the organization together to promote growth, development, and coaching opportunities.

Pricing

Price
£150 a unit an hour
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christian.walker@acquia.com. Tell them what format you need. It will help if you say what assistive technology you use.