INDEED UK OPERATIONS LIMITED

Indeed Recruitment Marketing and Branding Solutions

As the no. 1 job site in the UK, Indeed delivers the fastest route to hiring for UK employers by combining the nation's largest audience of active job seekers with intelligent matching technology to connect employers with the right talent.

Features

• Sponsored Jobs: Maximise job visibility to attract more qualified candidates.
• Smart Sourcing: Proactively match and connect with qualified job seekers.
• Smart Sourcing: search and filter millions of candidate CVs.
• Company Pages: Showcase jobs, culture, reviews, and employer brand.
• Employer Branding Ads: Advertise your brand across Indeed & Glassdoor.
• Employer Branding Hub: Brand management, employee reviews and advertising campaigns.
• Indeed Hiring Events: Streamlined, effective virtual or in-person job fairs.
• ATS integration: Integrate job and candidate data to your ATS.
• Premium Sponsored Jobs: increased visibility, higher engagement from job seekers.
• Glassdoor Spotlight Pages: Attract and influence candidates with specific interests.

Benefits

• Advertise jobs on the no. 1 UK job site.
• Significantly increase likelihood to hire using Sponsored Jobs.
• Attract and educate better applicants with Indeed branding solutions.
• Minimise time-to-hire and maximise job candidate quality.
• Empower your hiring strategy with our unparalleled labour market data.
• Scale hiring for government and highly regulated industries.
• Match with candidates more quickly using proprietary AI-powered technology.
• Automate hiring from sourcing and branding to interviewing and analytics.
• Leverage our public sector expertise with compliance-ready solutions.
• Broadcast your vacancies to a deeper, more diverse talent pool.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ghardeemoore@indeed.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

448907798308806

Contact

Gemma Hardee-Moore
07738649367
ghardeemoore@indeed.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Occasionally, Indeed tests improvements and updates to our site and services, which may affect various aspects of the site such as the ad delivery system, audience, ad performance, ad placement, profiles, resumes, resume search, job search, recommendations, alerts, or formatting. As Indeed offers exclusively Cloud-based services, all patches, updates, and new releases are automatically deployed to the Cloud environment, so all users continually access the most recent version of our platform.
• System requirements:
  • A stable internet connection to access the Indeed platform.
  • A modern, up-to-date browser (Chrome, Firefox, Safari, or Edge)
  • Accessible via desktop computers, laptops, tablets, and smartphones.

User support

• Email or online ticketing support: Yes
• Support response times: Customers can report issues using email, a web form, or telephone during business hours and on a 24/7 basis via email. Our Customer Success Team follows response time and issue resolution SLAs based on the severity of the issue. SLAs during normal business hours are 4 business-hour response time for Urgent issues, 6 business-hour response time for Elevated issues, and 8 business-hour response time for Normal issues.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Each G-Cloud customer will receive a dedicated account manager and support from our Client Success (CS) Team, resources who are dedicated to the UK Public Sector. Indeed’s UK Public Sector organisation supports a broad variety of customers from the smallest local councils to the largest Central Government clients. Larger accounts will receive a dedicated National Account Manager & a Senior CS Specialist. ; ; G-Cloud customers will also receive insights produced by our Global Client Insights (GCI) Team. GCI insights provide a competitive edge by leveraging detailed market and candidate data, understanding how an employer is ranked competitively against other employers, and challenges around vacancies, brand awareness, cost savings or pipeline building.; ; Additionally, our Public Sector Sales Director, Senior Sales Director and Client Success Manager will provide executive oversight of all major accounts. We also retain an outsourced partner team that provides administrative support and carries out common account requests as needed. These support services are provided to all G-Cloud customers at no additional cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We first discuss with each customer what success looks like for them, outlining and mutually agreeing to specific success metrics during On-Boarding, metrics that serve as benchmarks for recruitment campaigns. We then use these data to create a Campaign Charter and return-on-investment (ROI) calculator, which are used to monitor performance throughout the campaign. The Charter outlines the campaign team, the campaign’s key objectives and milestones, scope, initial risks and approach to managing ongoing risk, defines the change management process, identifies any possible issues, and tracks progress and lessons throughout the campaign. Indeed believes strongly that on-site, in-person training leads to superior customer outcomes, thus we are happy to offer this option to any customers who prefer it.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Customers own all their data at all times. Users can download their data at any time using our built-in export tools in common formats such as CSV (tables), JSON (records), and PDF (reports). ; We provide a dedicated period (usually 30–60 days) for customers to extract data. Users keep access to run exports, and we can also provide a full copy on request. We can deliver data as a secure download, as an encrypted transfer to the customer’s chosen secure file server, or as an encrypted removable drive.; We also offer reasonable help to make sure the extraction is complete, and we support customised exports, with effort and cost agreed upon in advance. Once the customer confirms they have everything they need (or the extraction period ends), we securely delete the data from live systems and backups, and provide a certificate confirming deletion. ; Access to exports is restricted to authorised users through strong authentication and monitoring in activity logs. We follow United Kingdom data protection laws throughout the exit process. Data will not leave agreed locations without the customer’s written permission.
• End-of-contract process: At contract end, we confirm the end date, key steps, and contacts in writing and share an Exit Plan with timelines and deliverables. Users keep access for a set period (usually 30–60 days) to run reports and download data, and service, support, and security continue as normal. Users can export their data in common formats (CSV, JSON, PDF). Upon request, we will provide one full copy of customer data with basic documentation. Once a customer confirms receipt of data (or the exit period ends), we securely delete all data, remove backups and provide a deletion certificate.; ; Included in the contract price is exit planning and confirmation of dates, access during the standard exit period, self‑service exports in common formats, export guidance, one full data snapshot on request via secure download or secure file transfer, secure deletion and a deletion certificate.; ; Additional costs may be incurred for custom exports or data reshaping to specific formats; additional full snapshot or very large historical data sets; faster timelines, off‑hours work, or special delivery (for example, encrypted removable media or courier); and additional support (detailed workshops, hands‑on import support, extended archive access). Any extra work will be scoped, estimated, and mutually agreed upon beforehand.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The entire Indeed platform has been designed with mobile optimisation at its core so that employers and job seekers alike have a seamless experience on mobile devices. Indeed is the no. 1 job search app on both iOS and Android in the UK, and 510,000 applications are completed each day on the Indeed mobile app in the UK.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: All Indeed customers have access to an Employer Dashboard, used to manage jobs, applications, candidates, and communication. Here, users can create a job, define the job’s description, list company information & employee benefits, location of the role, salary, requirements, application instructions, and the advertising duration for the post (customers can also extend the duration or repost the job at a later date/time). Customers then preview the post in both mobile and desktop formats and edit it as necessary before publishing it to the Indeed platform. Customers can also opt to sponsor a job using this part of the platform.
• Accessibility standards: EN 301 549
• Accessibility testing: We proactively integrate accessibility into every stage of development, from design to launch and beyond. This includes testing new features as part of the release process, biennial audits, and ongoing monitoring to ensure compliance with global accessibility standards.
• API: Yes
• What users can and can't do using the API: Indeed offers a Sponsored Jobs API, which allows customers to manage and receive reporting on Sponsored Jobs campaigns in an external system rather than through their Indeed Dashboard or through their Customer Success (CS) representative. The Sponsored Jobs API can be connected to many types of systems used by direct employers and ad agencies, or can be connected to an Applicant Tracking System (ATS).; ; Using this API, users can receive full applications and answers to candidate screener questions, sync disposition statuses of job applications, sponsor jobs directly via an ATS, push candidates with positive responses from Indeed into an ATS, and many other features. ; These API integrations are implemented by ATS providers, or customers can build the integrations themselves. Use of these API integrations is governed by our additional API terms and guidelines. Customers can request changes or new features at any time.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: When creating a new job post, authorised users can define the job’s description, company information & employee benefits, location of the role, salary, job requirements, application instructions, and the end date of the advertising duration for the post (customers can also extend the duration or repost the job at a later date/time). Customers then preview the post in both mobile and desktop formats and edit it as necessary before publishing it to the Indeed platform. Customers using Premium Sponsored Jobs can further customise the job post with company branding. ; ; Many other parts of the Indeed platform can be customised as well. The Employer Branding Hub is a suite of tools allowing employers to customise their Company Page with unique branding and content. Company Pages can be tailored with a wide range of branding elements, such as a company logo, header image, and square logo for mobile optimisation, detailed company description, industry classification, number of employees, location, and links to relevant websites or social media accounts. Employers can add custom content—such as videos, images, or text— to the “Why Join Us” section to highlight mission, benefits, DEI commitments, or workplace culture.

Scaling

• Independence of resources: The Indeed platform is hosted by Amazon Web Services (AWS). To help ensure continuity of service delivery, Indeed leverages various resources of the AWS shared services model and relies on the experience and resources of AWS to scale quickly and securely as necessary to meet current and future demand. AWS holds ISO 27001, 27017, 27018, 27701, 22301, 20000, and 9001 certifications, and also provides SOC 1, 2, and 3 reports.

Analytics

• Service usage metrics: Yes
• Metrics types: Indeed provides service metrics via our Reporting Analytics Dashboard and Sponsored Jobs API to help employers understand campaign performance. Metrics include clicks, impressions, click through rate, cost per click, cost, apply starts, apply start rate, applications, apply rate, cost-per-apply, and many others. ; ; All customers also receive Hiring Insights free of charge–these include labour market data, number of active jobs and job seekers, unemployment rates, and information about relevant job seekers. We also offer more tailored and in-depth insights via our Global Client Insights (GCI) Team, providing a competitive edge by leveraging detailed market and candidate data to optimise hiring strategies.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Indeed uses AES (128/192/256) for encrypting data at rest. Additionally, we use access management controls to ensure that only authorised personnel have access to data, systems and applications, including but not limited to authentication using MFA, access logging, provisioning access on the principle of least privilege, and revoking access without undue delay when it is no longer necessary.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Customers use built‑in “export” or “download” options on relevant pages and reports to export data. We support common formats (CSV for tables, JSON for records, PDF for reports) so data can be easily reused elsewhere. Customers can also filter exports by date range or status, and can run exports anytime during the contract and the exit window.; ; We can deliver larger exports to a customer‑provided secure file server; encrypted removable media is also available on request. Our support is available if needed, and we can provide custom one‑off exports for customers who require more complex transformations.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON for structured records and integrations.
  • PDF/A for fixed, read-only reports suitable for archiving.
  • XML where mutually agreed.
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON for structured records.
  • XML where mutually agreed.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Indeed's public traffic endpoints all use TLS encryption, specifically TLS 1.2+, with AES and HMAC-SHA256, for data in transit. For AWS services, the API endpoints are TLS-encrypted; service-to-service traffic between Indeed services is protected by TLS, and where Indeed uses third-party SaaS providers, connections to these services are also protected by TLS.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: No formal availability SLA is offered for our commercial SaaS; we operate the service on a commercially reasonable efforts basis and do not commit to uptime percentages or response/restoration time guarantees.; ; The Indeed platform is hosted on AWS, and our architecture is designed for availability and resiliency (multi‑AZ patterns, horizontal scaling) to minimise disruption.; ; No service‑credit scheme tied to availability is offered. Where appropriate, Indeed may consider adjustments at its discretion; any refunds or credits (if granted) are typically in the form of service credits per our terms.
• Approach to resilience: Indeed uses AWS as our Cloud service provider. The production environment is configured with multiple AWS availability zones to provide automated failover services in the event of a primary Cloud zone failure. Indeed leverages various resources of the AWS shared services model and relies on the experience and resources of AWS to ensure resilience, scaling quickly and securely as necessary. Indeed is responsible for designing and configuring the Indeed platform architecture within AWS to ensure security, availability, and resiliency objectives are met.
• Outage reporting: Indeed distributes outage notifications via email, support portals, or in-application banners, depending on the nature and scope of the outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Indeed provides single sign-on support including multi-factor authentication (MFA), which can be controlled by the customer’s organisation via IdP; role-based access control, including admin access level; and SCIM, or automatic de-provisioning for individuals who leave your organisation without requiring any administrative action. Customers can also bypass Indeed-initiated two-factor authentication (2FA) or government ID verification when creating a User/Employer account (customer organisations can still control MFA for users as desired).
• Access restrictions in management interfaces and support channels: We provision all accesses on the principle of least privilege and predefined security groups segregate data access within the in-scope systems.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: We manage permissions via Okta and LDAP groups.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Other standards Indeed complies with include Soc 2 Type 2, SOC 3, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, Cyber Essentials, CSA STAR Level 1, PCI DSS, and GDPR.
• Information security policies and processes: Each of Indeed’s security domains has its own respective security policies, standards, and procedures; however, our overarching Information Security Policy provides a framework for Indeed to protect and maintain the confidentiality, integrity, and availability of Indeed’s data and technology assets; safeguard Indeed’s physical assets and appropriately manage physical security threats and risks; ensure alignment with legal and compliance standards; assure a secure and resilient information technology (IT) environment; manage and mitigate the risk of information security exposure or compromise; monitor for information security events that might indicate a threat or compromise; detect, preempt, and respond to information security incidents; and champion the importance of and increase awareness about information security across Indeed.; ; Led by the Chief Information Officer (CIO) and Chief Security Officer (CSO), Indeed has a dedicated information security team responsible for security and compliance across the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Indeed’s Configuration and Change Management Policy outlines procedures for implementing secure configuration management standards and preventing the exploitation of system vulnerabilities for all technology platforms that support Indeed's business operations.; ; These processes and procedures ensure system and application changes are tested for potential impacts and approved prior to being deployed to production environments. We use both static and dynamic testing, as well as peer code review prior to deployment, and we utilise documented standard build procedures to deploy development, test, and production environments. We document and track code versioning, and Indeed maintains a hardware, software, and third-party (SaaS) inventory.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Indeed uses a risk-based strategy to outline standards for identifying and reducing vulnerabilities to all attack surfaces, preventing security breaches through a robust vulnerability and patch management program. We configure vulnerability scans to be performed continuously to detect and analyse security vulnerabilities; if identified, we propose remediation plans and monitor through resolution. We also regularly patch corporate and production systems, and operating systems within 14 days, using regular vulnerability scans and patch reporting to verify success. We also collect threat intelligence from both internal and external sources, and multiple internal teams analyse intelligence across all threat domains.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Indeed uses monitoring, vulnerability scanning, SIEM, and structured response, encompassing containment, resolution, recovery, and post-incident analysis. Our monitoring applications track operational performance and system capacity and alert personnel of any potential issues. Additionally, anti-malware software on production servers and in-scope systems perform endpoint detection and security scans of monitored systems in real time, continuously. ; ; Upon detection of an incident, we assess scope and severity and report them to stakeholders. We then work to contain spread and damage, resolve the incident, and recover normal operations. After recovery, we document remediation and mitigation plans and lessons learned to prevent similar incidents.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Indeed conducts incident response exercises periodically to maintain awareness and preparedness in responding to real-world threats. Users can report suspected incidents through an internal site monitored by Indeed’s Security Team. In the event of a security incident, incident response procedures guide relevant personnel in reporting, communicating, and responding to security incidents. Additionally, Indeed has a broader framework for incident management, including an Incident Management Policy, Business Continuity Plans, and Disaster Recovery Plans. If a security incident affecting client data is confirmed, Indeed will notify affected clients without undue delay and in accordance with applicable laws and regulations.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Customers who do not wish to sponsor their job posts can post them on Indeed at no cost, where they will be advertised across our network of millions of job seekers. These job ads can run for as long as the customer requires.
• Link to free trial: https://uk.indeed.com/hire/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman Compliance, LLC
• ISO/IEC 27001 accreditation date: Thursday 24 October 2024
• What the ISO/IEC 27001 doesn’t cover: While our ISMS is comprehensive, the following areas are outside the specific boundaries of our ISO/IEC 27001:2022 certification: Physical Data Center Infrastructure - as the Indeed platform is hosted on third-party cloud infrastructure (e.g., AWS/Azure), the physical security of the underlying hardware and data centres is not covered by our certificate. These are covered under the Cloud provider’s own ISO 27001 and SOC 2 certifications. Non-R&D/Operations Locations - the certification specifically covers our Headquarters and global Research & Development/Operations hubs listed in our Scope of Registration. Administrative or satellite offices not involved in platform R&D or Security Operations are excluded. Client-Side Controls - the certification does not cover the security of the end-user’s environment, local network, or the management of user credentials on the client side.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Tuesday 16 April 2024
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: Weaver and Tidwell, L.L.P.
• PCI DSS accreditation date: Friday 10 October 2025
• What the PCI DSS doesn’t cover: While Indeed maintains PCI DSS v4.0.1 compliance for payment processing channels, excluded from the scope of this certification are: Physical Data Centre Infrastructure - Indeed uses Amazon Web Services (AWS) for hosting; physical security of hardware, data centres, and environmental controls are managed by AWS and covered under AWS’s PCI DSS Attestation of Compliance (AOC). Direct Possession of Cardholder Data (CHD) - Indeed’s platform design ensures cardholder data never enters our internal environment. We use Adyen’s payment integration (via iframe/Secure Fields), ensuring credit card data is transmitted directly from the user's browser to the payment processor. Storage and processing of raw CHD are outside Indeed's scope. Non-Payment Platform Services - our PCI scope is limited to the 'Indeed Payment Platform' and supporting infrastructure. Business units, internal corporate networks, and platform features that do not facilitate or impact security of payment transactions are logically isolated and excluded from the scope of this assessment. Paper-Based Records - Indeed does not receive, process, or store account data in physical/paper form. Client-Side (User) Environment - security of the end-user's local workstation, browser, and network used to access Indeed's services is the sole responsibility of the customer/user and is not covered by Indeed’s certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 13f84770-8383-4c3b-8931-66b7ef970526
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2
  • SOC 3
  • ISO/IEC 27017
  • ISO/IEC 27018
  • EU-US Data Privacy Framework
  • Global Cross-Border Privacy Rules (Global CBPR)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ghardeemoore@indeed.com. Tell them what format you need. It will help if you say what assistive technology you use.