ITHQ LTD

Netskope SSE

Netskope Intelligent Security Service Edge (SSE) consolidates business critical security services within the Netskope One platform, ensuring secure access to the web, cloud services, and private apps from any location. Intelligent SSE empowers enterprises to safely enable their hybrid workforce by applying a cloud-delivered and AI-powered data-centric approach to security.

Features

• SSE
• Data protection
• Advanced threat protection
• Hybrid work
• Insider risk
• Replace VPNs
• Secure Managed cloud applications
• Safely enable ChatGPT and Generative AI
• Zero Trust
• Secure Access Service Edge (SASE)

Benefits

• Accelerate networking and security transformation
• Netskope SSE relies on essential zero trust principles
• Netskope decrypts and examines previously inaccessible traffic for security analysis.
• Address cloud data governance, protect sensitive data.
• Maximize hybrid environment for peak productivity, collaboration.
• Switch VPN to cloud-native ZTNA for secure access.
• Get detailed control over cloud services with Netskope.
• Prevent data leaks, threats, and compliance risks effectively.
• Ensure robust data protection with generative AI like ChatGPT.
• Manage access, control assets with data protection.

£130 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@ithq.pro. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

449020513272270

Contact

Dale Nursten
02039977979
bidteam@ithq.pro

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • Windows 10, Windows 11
  • Windows Server 2016, 2019, 2022
  • 11(Big Sur), 12(Monterey), 13(Ventura), 14(Sonoma)
  • Ubuntu 18.04, 20.04, 22.04 LTS desktop version

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 8x5xNBD; 8x5x4; 24x7x4
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Three levels of support:; 8x5xNBD; 8x5x4; 24x7x4; Support costs are based on size and complexity of deployments
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: ITHQ will support the on-boarding of the solution with an agreed Scope of Works document customised to meet the customers' requirements. Both IPFabric and Backbox offer a Support and documentation Portal with all documentation, Knowledge Base Articles, Forums and how to videos. ITHQ also offer with additional charge an extensive E-Learning library for clients' Administrators, E-Learning for end users. ITHQ also have professional services who can help with installations, configurations and provide in-person training if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Export or Import Configurations; Exporting or importing configurations enables you to deploy existing configurations to other appliances. Using this feature, you can save configurations outside the appliance for use at a later time, or use the configuration settings from one appliance to quickly setup multiple appliances.
• End-of-contract process: At the end of a contract, you will have the opportunity to collect and transfer any data possible to export. If you request that ITHQ delete all of your data, the request will be processed within 14 days. No additional fees apply.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: These REST API endpoints enable you to get alert, event, and client data, manage quarantine and legal hold files, update hash file and URL lists, and perform several other functions.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Dashboards, queries, reporting and views

Scaling

• Independence of resources: Cloud components are hosted in Netskope own global network pops. Netskope increases in CPU, memory, storage, and networking capacity are performed on demand to meet the scaling and performance needs of enterprise customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Numerous built in reports and dashboard for a vast range of metrics
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Netskope

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: https://www.netskope.com/company/security-compliance-and-assurance
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There are two ways to export configurations.; ; Using config-transporter script: Use this method to export configurations from appliance versions older than 46.; Using CLI: Use this method to export configurations from appliance version 46.
• Data export formats: Other
• Other data export formats: .tar file
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Five-nines (99.999%) uptime and availability
• Approach to resilience: A true Secure Access Service Edge (SASE) architecture needs to be fast, resilient, and highly-available, with low latency on-ramps for user or branch traffic, combined with direct peering to the web, cloud, and SaaS apps all enterprises care about. As the analyst-validated leading SASE platform, Netskope Security Cloud services are powered by NewEdge, the world’s largest, highest-performing, and most well-connected security private cloud. Today, NewEdge has more locations throughout the world with compute for security traffic processing than even the largest public cloud providers.
• Outage reporting: Public dashboard and email alerts

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Only authorised user will be able to access the management interface or support portals
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 15/03/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request
• Incident management type: Supplier-defined controls
• Incident management approach: Available on request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  ITHQ runs a corporate social responsibility programme, Life In IT, in South East England. This initiative focuses on reconditioning tech devices, which are donated by businesses as they upgrade their infrastructure. By redistributing these devices to local non-profit organisations and schools, we prevent valuable technology from being wasted and facilitate access to digital education resources for underserved communities. This program not only extends the lifecycle of technology but also significantly reduces economic barriers to accessing necessary educational tools.

  Equal opportunity

  To specifically address equal opportunity, our Life In IT programme prioritises collaboration with schools that support students from diverse backgrounds, including low-income families, minorities, and those with disabilities. We provide customised technology solutions that cater to a wide range of learning needs and styles, thereby ensuring all students have the opportunity to succeed. By doing so, ITHQ is committed to creating a more inclusive educational environment where every student, regardless of their socioeconomic status or background, can benefit from equal access to high-quality digital education.

Pricing

• Price: £130 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@ithq.pro. Tell them what format you need. It will help if you say what assistive technology you use.