RUMI MEDTECH LIMITED

Remcare: Digital Transformation of Clinical Pathways

Remcare, an award-winning digital end-to-end platform, empowers clinicians to remotely collect condition-specific health data from patients. It analyses this information in real-time to automatically stratify risk, helping hospitals streamline pathways, reduce unnecessary appointments, promote patient self-management, intervene promptly, cut costs, and enhance throughput.

Features

• Bespoke digital patient health status questionnaires and surveys
• Automated risk stratification according to patient risk
• Clinical decision support aligned with national guidelines.
• Digital patient education, self-management, and prehabilitation resources.
• Centralised alerts and automated workflow actions for consistent care.
• Secure two-way clinician-patient communication platform.
• Automated patient reminders from waiting list to scheduled TCI date.
• Interoperability with existing electronic health records and hospital systems.
• Automated workflows and structured notes for clinicians
• Intelligence and analytic dashboards for administrative staff

Benefits

• Allows booking clinic appointments based on patient risk
• Minimises unnecessary appointments for low risk patients
• Improves access for high risk patients to specialised care
• Increase productivity by 40% to reduce backlogs
• Reduce DNAs and missed appointments
• Enhanced patient engagement, education, and self-management.
• Alignment with national clinical standards and NHS compliance.
• Support for sustainability and net zero carbon targets.
• Data-driven capacity planning, resource modelling, and streamline referrals/test ordering.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@remcare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

449026816413635

Contact

Sandeep Konduru
07515379010
sales@remcare.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Content Sharing and Collaboration Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Remcare integrates with NHS PDS and NHS Login for secure access and verified patient data. HL7 and FHIR APIs enable bi-directional exchange with EHR and PAS, with completed assessments pulled back into records at trigger points. Data export to Power BI supports real-time pathway compliance monitoring and proactive operational planning.
• Cloud deployment model: Public cloud
• Service constraints: Remcare is a cloud-based SaaS platform accessible via standard NHS-approved devices, requiring stable internet connectivity. Planned maintenance is limited and scheduled outside core clinical hours, with advance notice. Integration with local EHR and PAS requires an onboarding phase, and advanced features may depend on local system capabilities. 24/7 monitoring and dedicated support ensure service continuity.
• System requirements:
  • Access: A reliable internet connection.
  • Accessible via any modern web browser; no extra software needed.
  • Client-Side: No specific software, licenses, or configurations required.
  • Works on standard laptops, desktops, smart mobile phones and tablets.
  • Seamlessly connects to hospital EPR systems using HL7/FHIR APIs.
  • Security & Infrastructure: Fully managed within our accredited cloud environment.

User support

• Email or online ticketing support: Yes
• Support response times: Remcare provides UK-based email and telephone support, Monday to Friday, 9am–5pm. Approximately 95% of calls are answered immediately, with most routine queries resolved within half a day. All requests are logged, categorised, and prioritised by severity. Response times are defined in our SLA, with most issues addressed within 0.5–1 business day. Critical incidents receive immediate attention, with on-call escalation outside standard hours, including weekends, to ensure urgent issues are addressed promptly. Routine requests outside business hours are logged and resolved the next business day. Standard support ensures uninterrupted platform operation and a reliable service experience for all users.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We provide a single, comprehensive support level for the Remcare platform to ensure simplicity, consistent service quality and ease of contract management for buyers. This support level includes all remote customer service, platform maintenance, software updates, security patching and technical fault resolution. Users can contact our UK-based support team by phone or email for help with operational queries, pathway configuration or issue resolution, and all tickets are logged, tracked and prioritised to ensure timely outcomes aligned to clinical needs.; ; Support is bundled into a single annual service price, avoiding complexity or tiered uplift charges. Year 1 pricing is fixed as quoted, while Years 2 and 3 are subject to UK Consumer Prices Index adjustments to ensure sustainability and predictable long-term budgeting. There are no additional licensing fees for support.; ; Every client is assigned a dedicated Technical Account Manager with a strong understanding of NHS requirements. They act as a consistent point of contact throughout the contract term, coordinate onboarding activities, lead service reviews and manage escalations to protect service continuity. Their role supports proactive improvement and keeps the service aligned to pathway and performance goals.; ; This model gives buyers cost certainty, rapid support access and clear accountability for service delivery.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Remcare delivers a structured, end-to-end onboarding programme to ensure rapid adoption and alignment with local clinical pathways. Each implementation is led by a dedicated Implementation Manager who coordinates activities, engages stakeholders, and ensures milestones are met. A Product Manager oversees technical setup, API configuration, and EPR integration, enabling seamless interoperability from day one.; ; We run collaborative configuration workshops with clinical teams to tailor questionnaires, risk stratification rules, structured notes, reporting dashboards, and automated action prompts, patient and public involvement and engagement sessions ensuring pathways reflect local protocols, governance, patient safety priorities and services meet user needs. ; ; Training is live, role-specific, and practical. Clinicians are guided through patient workflows and escalation processes, while administrative staff focus on configuration, user management, and audit compliance. Comprehensive guides and short video tutorials support ongoing learning and onboarding of new team members.; ; Before go-live, pilot sessions with a small patient cohort validate the configuration in real use and allow refinements based on feedback. During launch, intensified support and our UK-based helpdesk provide rapid resolution of operational queries.; ; This end-to-end approach minimises disruption, builds confidence, and ensures NHS teams quickly realise measurable benefits, improving operational efficiency, patient experience, and pathway compliance from day one.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At contract end, NHS organisations retain full control of their data. Remcare provides secure extraction of all patient records, assessments, pathway activity, and audit logs in standard, interoperable formats (CSV, HL7, FHIR) compatible with local EPRs and analytics tools.; ; Extraction is managed with your designated administrators, guided by our team to ensure completeness and integrity. After transfer, Remcare securely deletes all retained data in line with NHS governance and GDPR. This ensures continuity, compliance, and confidence that your information remains fully accessible and protected.
• End-of-contract process: At the end of the contract, Remcare works with the healthcare provider to formally close the service. This includes decommissioning access for users, completing any outstanding administrative tasks, and providing a clear handover of operational documentation and system configurations to support continuity. Any ongoing support or transitional assistance is agreed in advance.; ; The standard contract price covers the platform subscription, full support, maintenance, updates, and routine administrative closure activities. Additional costs may apply for optional services such as extended handover support, custom reporting, or integration projects beyond the initially agreed scope. This ensures transparency and allows organisations to plan for any bespoke requirements.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Remcare is a fully responsive web application. The core functionality and user experience are identical across all devices. The interface automatically adapts to the screen size, optimising layout and touch controls for mobile use without any reduction in features. There is no difference in the service provided between desktop and mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Remcare's interface is its responsive web application, providing a consistent experience across devices. For system integration, we provide standards-based HL7/FHIR APIs to connect securely with hospital EPRs and other services, enabling seamless data exchange.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The patient-facing web application is developed to meet WCAG 2.2 AA accessibility standards. Patient and Public Involvement and Engagement (PPIE) sessions have been undertaken at live NHS sites, gathering feedback from users, including those with accessibility needs. This feedback is actively used to validate usability and guide continuous improvements to the interface.
• API: Yes
• What users can and can't do using the API: Our HL7 and FHIR-based API enables secure, bi-directional data exchange with hospital EPRs and clinical systems, ensuring accurate records and reduced duplication.; ; Users CAN, for example:; ; • Synchronise patient demographic data and clinical observations to maintain a single source of truth.; • Retrieve patient-generated data, such as symptom scores and progress reports from Remcare, supporting clinical decision making.; • Automate onboarding and cohort management by triggering enrolment from PAS or EPR events.; ; Users CANNOT:; ; • Configure core application logic or modify user access controls through the API, protecting clinical safety and governance.; • Access raw database tables or perform unrestricted data exports, preventing inappropriate data use.; ; All integration setup and changes are completed through defined and controlled API endpoints, ensuring system integrity, data protection compliance and safe interoperability within NHS environments.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Remcare is a modular platform that can be locally configured to meet specific clinical pathways and risk models.; ; What can be customised: Clinical questionnaires, risk stratification rules, structured notes, summary reports, data exports and automated action prompts for clinical teams.; ; How users can customise: Configuration is completed through a secure administrative interface within the platform, without the need for coding. For example, a Trust can adjust trigger thresholds to align with local escalation protocols.; ; Who can customise: Designated clinical administrators within the buyer organisation have role-based permissions to manage configurations, with support from a Remcare administrator to guide safe updates and maintain governance and auditability.; ; This approach allows NHS providers to tailor workflows safely while maintaining a secure and consistent core platform.

Scaling

• Independence of resources: We ensure users are unaffected by others’ demand through our AWS cloud infrastructure, designed for resilience and automatic scaling. Auto-scaling groups and load balancers dynamically provision resources in real time to manage traffic spikes, maintaining performance isolation for each user.; ; Regular load testing validates platform performance under high demand, while continuous resource monitoring triggers scaling proactively. Our automated disaster recovery plan can rebuild the environment within minutes if needed. Together, these measures guarantee a consistently reliable experience for all users, regardless of fluctuating usage, supporting uninterrupted clinical workflows and operational continuity.

Analytics

• Service usage metrics: Yes
• Metrics types: The Remcare platform provides a comprehensive dashboard displaying core clinical and adoption metrics. Quarterly reports include system uptime, user training completion, clinical and administrative groupings, referral volumes, early intervention, and pathway optimisation. Additional custom metrics can be delivered via Power BI, and national dataset reporting is available on request.; ; We also provide insights from risk stratification and clinical outcome data, enabling NHS teams to monitor patient care impact, pathway efficiency, and operational performance. This structured reporting ensures transparency, supports service improvement, and provides evidence to inform strategic decision-making and pathway optimisation
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Remcare operates entirely on the NHS-compliant AWS cloud, with multiple layers of protection for data at rest.; ; Application-Level Encryption: Sensitive fields are encrypted again at the application layer before storage, adding an extra security layer.; ; Key Management: Encryption keys are handled via AWS Key Management Service (KMS), separated from the data, with strict access controls and regular rotation.; ; Logical Access Controls: Database and storage access follow a least-privilege model, ensuring only authorised, authenticated users and services can access data.; ; This layered, AWS-based approach provides robust defence-in-depth for all data at rest.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Remcare gives healthcare providers secure, flexible control over their data. Patient records, assessments, and pathway activity can be exported in CSV, PDF, or Excel directly from the platform or via the Power BI dashboard. Clinical leads can access audit logs in PDF or CSV. All exports are managed through a secure, role-based interface, ensuring governance, auditability, and compliance with NHS information standards and GDPR. Exports can be scheduled or run on demand, supporting pathway management, operational planning, reporting, and strategic decision-making, while maintaining seamless integration with EPR systems and enhancing overall data-driven efficiency.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • Pdf
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Remcare secures all data within its NHS-compliant AWS (London) environment using a multi-layered approach. Data at rest is encrypted by default, and data in transit between platform components uses TLS 1.2. Access follows a strict “least privilege” model with Two-Factor Authentication (2FA) to prevent unauthorised use.; ; Governance includes Records of Processing Activities (ROPA), regular Data Protection Impact Assessments (DPIAs), and strict data retention policies. Independent third-party penetration testing, Cyber Essentials Plus, and DSTP compliance validate our security. This ensures data remains secure, compliant, and reliably protected for NHS clinical and operational use.

Availability and resilience

• Guaranteed availability: We guarantee a 99.5% service availability monthly, excluding scheduled maintenance. Scheduled maintenance windows are communicated to clients at least 72 hours in advance.
• Approach to resilience: Remcare is designed for robust resilience through a multi-layered approach on AWS:; ; Architectural Resilience: The platform is deployed across multiple Availability Zones (AZs) within the AWS London region. This ensures automatic failover for critical components, including application servers and databases, maintaining service continuity even in the event of a full data centre outage.; ; Datacentre Resilience: AWS infrastructure provides redundant power, networking, and cooling, meeting the highest standards of physical resilience. Specific details on AWS datacentre controls are available on request.; ; Operational Resilience: Remcare leverages auto-scaling to handle variable workloads, continuous backups with point-in-time recovery, and a documented disaster recovery plan enabling rapid restoration of the full environment within minutes.; ; This multi-layered design ensures high availability, operational continuity, and protection of NHS data and services.
• Outage reporting: Remcare delivers transparent and proactive outage reporting to ensure clients are fully informed. Our approach includes:; ; Email Alerts: Immediate notifications are sent to designated client contacts as soon as a confirmed service issue occurs. Alerts include details of the outage, impact, and ongoing updates until full service restoration.; ; Post-Incident Reporting: Following resolution, a comprehensive report is provided, detailing the cause, resolution steps, and any mitigation actions to prevent recurrence.; ; This communication protocol ensures stakeholders have timely, actionable information for internal coordination and planning.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Remcare enforces strong authentication across every user journey, following a role-based model that ensures the right access for the right people. Patients authenticate using a secure, time-limited token link delivered to their registered email or phone. This ensures identity is verified using a trusted channel before they can complete tasks, for example confirming symptoms or reviewing follow-up instructions. Healthcare professionals log in with a unique work email and strong password tied to their clinical role. Administrative and super-users require mandatory two-factor authentication using one-time codes. This tiered approach protects sensitive health data while keeping digital care accessible and safe.
• Access restrictions in management interfaces and support channels: Remcare restricts access to management interfaces and support channels using role-based controls and strict authentication. Only authorised administrative and support personnel can access management consoles, with permissions assigned according to job function and least-privilege principles. All users authenticate via unique usernames and strong passwords, with super-users (privileged actions, such as modifying system configurations) require to complete mandatory two-factor authentication. Access to patient details and clinical data is restricted to the appropriate clinical team or local administrative roles. All activity is logged and monitored, ensuring sensitive administrative functions and health information remain accessible only to authorised personnel, maintaining security and compliance.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Remcare is UKCA Class I medical device marked, Cyber Essentials Plus certified, ORCHA approved, and DTSP compliant. We are implementing ISO/IEC 27001:2022. These standards ensure strong information security, regulatory compliance, patient safety, and adherence to NHS digital technology best practices. Supporting documentation is available on request.
• Information security policies and processes: Our policies are aligned with ISO/IEC 27001:2022, giving staff clear, practical guidance to protect patient and healthcare provider data every day. Key policies include our Information Security Policy, Access Control Policy, Cryptography Policy, Network Security Policy, Cyber Security Policy, Information Security Incident Management Plan, and Business Continuity & Disaster Recovery procedures. These collectively cover secure access, data protection, incident response, safe software development, and operational continuity.; ; Our Data Protection and Security Lead oversees all security matters and reports directly to executive management. Any incidents, policy exceptions, or audit findings are escalated immediately, ensuring fast, accountable responses and keeping stakeholders informed.; ; Compliance is embedded into daily operations: staff complete mandatory training, formally acknowledge policies, and follow role-based access controls. Audit logging, continuous monitoring, and regular internal reviews support adherence and drive continuous improvement. Any security incident triggers a structured investigation, mitigation, and post-incident report.; ; At Remcare, we have embedded a continuous improvement process. This ensures a secure, resilient, and transparent service that protects healthcare provider's data, supports operational continuity, and builds confidence for clinical teams and patients.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Remcare follows a structured, security-focused approach to configuration and change management, ensuring service integrity, traceability and security.; ; All service components are defined as Infrastructure as Code using AWS CloudFormation and Terraform, with every version tracked in Git, creating a complete, immutable audit trail throughout their lifecycle.; ; Proposed changes are logged in our ticketing system, undergo peer-reviewed code checks, automated vulnerability scanning in the continuous integration and continuous deployment pipeline, and review against the OWASP Top Ten standards. High-risk changes require formal approval.; ; This ensures all modifications are controlled, tested, and security-approved, protecting healthcare provider data and maintaining operational continuity.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Remcare’s vulnerability management is a continuous, proactive process. Threats are assessed using an AWS dashboard, configured with thresholds that automatically alert key authorised personnel if breached, alongside penetration testing and monitoring of trusted sources, including NCSC alerts and common vulnerabilities and exposures (CVE) databases.; ; Our tiered patching policy ensures critical vulnerabilities are addressed within 48 hours and high-risk vulnerabilities within two weeks. All patches are tested in a staging environment before production deployment.; ; By combining automated alerts, expert review, and continuous threat intelligence, Remcare keeps its platform secure, resilient, and compliant, safeguarding healthcare provider data and maintaining service integrity.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Remcare uses AWS native security tooling to actively detect and respond to potential compromises. Amazon GuardDuty continuously analyses behaviour patterns to identify threats, for example detecting unusual API calls suggesting credential misuse. Alerts flow into AWS Security Hub for central visibility and automatic escalation. When a potential compromise is identified, the incident response protocol triggers immediately. The on-call security engineer is paged to contain the threat, such as disabling suspicious IAM access and isolating affected resources. High-severity alerts are acknowledged within 15 minutes, with swift containment to protect sensitive health data and maintain service availability in line with NHS expectations.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a formal Information Security Incident Management Plan with pre-defined workflows for common events such as data breaches, malware infections, and denial-of-service attacks. Each event type has assigned severity levels that define investigation and containment timelines. Users report incidents 24/7 through a dedicated helpdesk queue or confidential whistleblowing process. For example, if abnormal access to patient records is spotted, the ticket is escalated to our incident response team for immediate triage. After resolution, we provide detailed incident reports to customers and regulatory bodies where required. Reports include impact, root cause, corrective actions and lessons learned to strengthen future controls.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • NHS Login
  • NHS Personal Demographics Service (PDS)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Eae89fbf-f89d-4a20-ab8f-9a15de2e6b53
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B8658364-8c04-4d5e-9276-c6d5b7143555
• Other security certifications: Yes
• Any other security certifications:
  • Data Security and Protection Toolkit
  • Data Protection Registration Certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@remcare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.