Symatrix Ltd

Symatrix Fully Managed Payroll on Oracle HCM Cloud and E-Business (EBS) Platforms

Symatrix is uniquely positioned in being able to offer a Fully Managed Payroll Service underpinned by Oracle HCM Cloud or E-Business (EBS). Using a single instance HR and Payroll application we are able to deliver unrivalled levels of operational excellence for both UK and global footprints.

Features

• Operationally efficient payroll service. Symatrix become your Payroll experts
• Documented operating manual including process maps
• Process improvement adding value during service adoption
• Payroll helpdesk available for business partners and employees
• Contractual SLA for payroll accuracy of 99.75+%
• Contractual SLA for responsiveness, timeliness of delivery and returns
• Overpayment process including letters and tracking
• Advice and guidance on latest or upcoming legislation
• Minimise risk, ISO27001 and BACS accreditations

Benefits

• Payroll expertise provided by Symatrix
• Clear roles and responsibilities to deliver payroll excellence
• Continual improvement reflecting Symatrix’ ITIL standards
• Removing administrative burden from our Clients
• Removes employee dissatisfaction due to incorrect payroll
• Removes your management focus/distraction for the payroll function
• Removal of administration from your HR operations
• Forewarning of future legislative changes
• Providing security and peace of mind

£350 to £1,850 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at charles.courquin@symatrix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

449599387871885

Contact

Charles Courquin
07801977693
charles.courquin@symatrix.com

Planning

• Planning service: Yes
• How the planning service works: This is included within Set Up and Migration section.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Oracle HCM Cloud and E-Business

Training

• Training service provided: Yes
• How the training service works: As part of the Transition Services, Symatrix will provide our best practice process maps so all parties are clear on who is responsible for each task. Any updates to our standard processes are documented and the updated process maps form part of the contractual arrangement. ; As the customer retains the documented processes, with a supporting detailed operating manual, these documents (which are updated and maintained by Symatrix) can be used to train new staff within both Symatrix and the Client.; Additional training services are available upon request, depending on the client requirements.
• Training is tied to specific services: Yes
• Services the training service works with: Oracle HCM Cloud and E-Business

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: For a new implementation of Oracle HCM and payroll , Symatrix will form part of the project team and be included in the design workshops, giving SME advice and guidance, and then planning and managing the UAT and parallel runs phases. This ensures that the Symatrix team are well practiced with the payroll in time for go live and your payroll is operationally efficient to deliver the SLAs required.; ; For existing Oracle HCM users who want to move their payroll from in house to an outsourced service, Symatrix provide the following transition services:; understand existing set up and rules e.g. absence rules, pension rules etc,; walk through Symatrix best practice processes and identify any bottlenecks or current issues,; understand and agree the payroll calendar, and; produce a Customer Operating Manual and Service Definition so all parties are clear on roles and responsibilities and the scope of the service.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Oracle HCM Cloud and E-Business
  • Oracle Payroll Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Symatrix compile a reconciliation pack per period, we reconcile the payroll results and provide Clients with summaries of where payroll has gone outside the agreed parameters. This provides complete transparency of the payroll process including all checks, balances and approvals.; Symatrix contractually commit to a number of SLAs around accuracy, responsiveness and timeliness. ; A monthly service delivery review is held to ensure that Symatrix are delivering to the agreed SLAs and all parties are happy with the service.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: In addition to the standard Oracle Support Services, Symatrix provide additional support covering Functional, Technical, and Environment Management services across Oracle HCM Cloud. ; The support teams are based in Manchester and are HR professionals, consultants or ex-Oracle HCM super users and have a minimum of 5 years’ experience.; The service is underpinned by contractual SLA’s and ITIL best practice process and covers both a reactive resolution management of all issues from “how do I….?” queries to complex integration and bug fixing,regular service reviews are held to review performance and MI analysis. Our support service includes: Functional support including ‘how do I?’ queries, technical support including ‘how do I?’ queries, manage Oracle service requests, regular service reviews ; Additionally, we can also offer Environment Management services. Environment Management services cover use of environment, who has or needs access and when do they need access and planning new releases. The benefits of this service include, experienced support team, ability to ask ‘how do I’ questions, contractual SLA’s, ITIL best practice processes, single point of contact for HCM Cloud queries or issues and escalation within Oracle if required.

Service scope

• Service constraints: Oracle HCM Cloud and E-Business

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Business partners and employees raise their question or issue via email from which a case is automatically raised within our CMS solution together with an SLA.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our Symatrix payroll team receive support from the Managed Service Application Support team, ; In accordance with the ITIL framework, Symatrix Managed Service Application Support provide first line support (basic/common assistance); second line support for more complex tasks; and third line support for external services or highly technology-specific issues for Managed Services. Symatrix provide a fully managed support service for operations and this ranges from simple first line questions on 'How do I?' through to a fully managed outsourced payroll service. The support covers technical, functional and operational account management.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ORACLE

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/11/2013
• What the ISO/IEC 27001 doesn’t cover: Areas outside of Symatrix’ direct control, such as our Clients’ or trading partners’ systems are not encompassed by our ISMS.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Symatrix has recently created an Environmental Social Governance action plan to ensure that we can meet UK and International standards and support our customers as they strive to meet their ESG targets. Our plan is sponsored by a board member and the ESG governance team meets monthly to ensure progress against our objectives are being made. Our current targets are as follows We will adopt the SBTI targets for SMEs to support client objectives We will have a target that we will use all major supply chain partners to have 100% commit to Carbon Net Zero (Oracle, Microsoft and Salesforce) We will complete CDP supplier survey when asked by our clients A CSG Governance process will be monitored at Monthly Symatrix Exco board We will commit to using renewable energy at our key office locations of Manchester We will use environmentally safe and sustainable energy sources to meet our needs and currently operate on a green energy tariff for our Manchester office We have included environmental issues in as part of all employee mandatory training programmes and encourage the implementation by all company staff of sound environmental practices.

  Covid-19 recovery

  Symatrix operate a sustainable commuting policy. Additionally, we have a service in place via a third party in our Employee Assistance Programme for our people to use if they are struggling in any way with COVID recovery. This is a scheme where all employees have access to a counselling scheme and is available to employees 24 x7. Our customer approach to date has been in ensuring we have maintained operational support and provided flexibility to our clients as they transitioned to remote ways of working during the pandemic and likewise, we continue to provide flexibility in operations as they move to hybrid ways of working in recent months.

  Tackling economic inequality

  Symatrix places great value on training and development. We have been pro-active for a number of years in use of the UK apprenticeship scheme and graduate recruitment. We have a structured development plan to support our colleagues as they gain new skills and help deliver services to our clients. As an Oracle Certified Partner we are able to give all employees access to specialised training, learning and development as well as any crucial soft skills needed in order to be the best in their area of expertise. We run skills training sessions once every 6 months for employees across our customers to provide new capabilities and opportunities for new roles within the organisation. We have published white papers and released blogs into the business community on payroll advice as Government rules around tax changes and continue to do so.

  Equal opportunity

  Symatrix firmly believe in treating people fairly and equally and abide by the discrimination law so that our people are not treated unfairly due to aspects such as sex, ability, age and this is detailed in our employee handbook and recruitment policy. We are committed to providing and promoting equal opportunities. We aim to treat employees and applicants equally regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (“Protected Characteristics”). We aim to provide equal opportunities and avoid discrimination in all aspects of employment and to ensure that the talent and skills of all individuals are maximised. Our approach applies to recruitment, terms and conditions of employment (including pay), appraisals, promotion, disciplinary and grievance procedures and training. Part-time and fixed-term staff are treated the same as comparable full-time or permanent staff and enjoy no less favourable terms and conditions (pro rata where appropriate), unless different treatment is justified. Everyone has a role to play in ensuring that equal opportunities are provided in accordance with this policy. All managers set an appropriate standard and must proactively promote equal opportunities. We are committed to ensuring that managers understand the importance of equal opportunities and that they have an awareness of best practice in this regard. We will provide appropriate training on equal opportunities relevant to the role of each manager. With regard to disability if employees are disabled or become disabled, we encourage them to tell us about their condition so that appropriate support can be offered. As part of our ESG governance, we are updating our Child labour statement, Human rights policy and prohibition to all forms of modern slavery statement which are being added to our Employee Handbook and recruitment policy.

Pricing

• Price: £350 to £1,850 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at charles.courquin@symatrix.com. Tell them what format you need. It will help if you say what assistive technology you use.