Rittman Mead Consulting Ltd

Oracle SaaS Analytics Implementation Services

Implement, customise and support Oracle Fusion Data Intelligence (formerly Fusion Analytics Warehouse)

Features

• SaaS Analytics (FAW/FDI) Evaluation and Assessment
• SaaS Analytics (FAW/FDI) Platform Design and Implementation
• SaaS Analytics (FAW/FDI) Managed Service
• On-Demand SaaS Analytics (FAW/FDI) Support
• SaaS Analytics (FAW/FDI) Extension and Customisation
• End User and Developer Training

Benefits

• Enable organisations to understand and use SaaS ERP data
• Optimisation of processes linked to business objectives
• Optimises ROl from cloud investment (FinOps)
• Integrate data across multiple clouds and sources
• Greater confidence in platform design and architecture
• Leverage cutting edge AI and GenAI technology
• Understand and manage risk of SaaS Analytics implementation projects
• More efficient delivery of complex SaaS Analytics implementation projects
• Enhance data literacy
• Improved data governance

£725 to £2,000 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@rittmanmead.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

449787061477604

Contact

Jon Mead
01273 053956
info@rittmanmead.com

Planning

• Planning service: Yes
• How the planning service works: Utilising cloud adoption strategies we work with the customers to define their needs for business process, security requirements, implementation of resilient and recoverable systems (RPO/RTO) and end-to end delivery using an agile or iterative approach. Our delivery framework brings structure, organisation, and leadership to temporary co-collaborative teams. This ensures the efficient delivery of value within each release, in alignment with stakeholder expectations, contributing significantly to project success.; ; During the planning process we establish stakeholder groups, scope, success and acceptance criteria and how customisation will be approached.; ; The main output from the planning service is a costed and resourced plan communicated to all stakeholders to enable the organisation to implement SaaS Analytics (FAW/FDI).
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Oracle FAW/FDI

Training

• Training service provided: Yes
• How the training service works: Rittman Mead provide the following training courses:; ; - FDI For Business Users; - FDI End User and Analysts; - FDI Development and Administration
• Training is tied to specific services: Yes
• Services the training service works with: Oracle FDI (formerly FAW)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Strategy and Training:; ; - Assessment of implementation complexity in terms of requirements (gap analysis to out of the box solution) ; - Stakeholder analysis including identifying training needs; - Rollout strategy - deployment method public / private cloud, sign off for project plan; ; Procure and Provision FDI instances:; ; - Activate universal credits with Cloud accounts - OCI configuration - provision FDI compartment ; ; Roll out ready to use FDI:; ; - Set up out of the box offering configuration, initial load data pipelines, reporting parameters and security ; - Initial baseline (historic data volumes / offerings for implementation); - Run Pipeline of data to FDI; - Reconcile data in FDI to Fusion source; - Data validation to fusion source - OTBI; ; Extend and customise:; ; - Extend dimension and facts of out of the box model if required. Extend existing / create new front end reports ; - Determine used PVO for custom data element; - Confirm customisations for testing
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Oracle FDI (formerly FAW)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Testing strategy (part of quality assurance):; ; - Data validation, functional testing, UAT, testing team determined, customisations tested and signed off; ; Go live readiness:; ; - Customisation evaluation (gaps met any not met back into testing) ; - Train users and admins ; ; Migrate test to production:; ; - Generate and maintain bundles for migration

Security testing

• Security services: Yes
• Security services type: Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Our platform managed services is designed to provide a proactive end-to-end solution for your entire Oracle SaaS Analytics (FAW/FDI) platform. ; ; The key features of this proactive service, offer as much or as little depending on your business needs. This is achieved by segregating the main responsibilities for estate management based on Oracle’s shared responsibility model.

Service scope

• Service constraints: On-Demand Application Support - Can be provided remotely or on-site, and is during working business hours, from Monday to Friday 09.00 - 17.00 (excluding bank holidays and weekends).; ; Platform Managed Service - This service is provided on a remote basis, with any customer requesting 24x7x365 service level, requiring the installation of Rittman Mead's monitoring solution to enable proactive support.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Rittman Mead Service Level Agreements (SLA) and Support Levels are consistent, although this is based upon the service levels purchased by the customer being either 24x7 or 9-5 (UK times). Full details are available within the attached Cloud Platform Service Brochure. Priority 1 (P1) support tickets are responded to Out of Hours and Bank Holidays for systems within the 24x7 service level.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Platform Managed Service ; Service Level Agreement (SLA) definitions: ; Priority 1 - Response time: 30 minutes (Critical) ; Priority 2 - Response time: 2 hours ; Priority 3 - Response time: 4 hours ; Priority 4 - Response time: 8 hours ; ; Service Level definitions: ; 24x7x365 - Proactive support level designed for around-the-clock alerting, supporting your mission-critical systems for Priority 1 issues.; 9-5 (excluding weekends & bank holidays) - Proactive support level aimed at providing alerting and support during standard working hours.; Reactive - Reactive is standard working hours support level for non-critical systems that do not require proactive monitoring. NOTE: All support; requests are instigated by the customer; ; On-Demand Application Support ; Service Level Agreement (SLA) definitions: As per our standard SLA's listed above. ; ; Service Level definitions: ; 9-5 (excluding weekends & bank holidays) - Reactive support level aimed at providing alerting and support during standard working hours.; Additional Hours - If required, an assignment can take on additional hours subject to mutual agreement between Rittman Mead and the Customer.; ; Cost depends on response time.; ; We provide Technical Account Managers depending on the volume of the system for both services listed.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Oracle

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  The Company is committed to minimising it's carbon footprint. We encourage remote working, where possible, are part of a carbon offsetting scheme and for local employees run a cyble to work scheme, and provide on-site storage for cycles.

  Equal opportunity

  We recognise that discrimination is unacceptable and therefore we have a formal equal opportunities policy which aims to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. This policy is circulated to all agencies responsible for our recruitment, is made available for all employees and applicants for employment, as well as all private contractors. We maintain a neutral working environment in which no employee or worker feels under threat or intimidated. Promotion, advancement and learning and development for staff is made on merit and all decisions relating to this will be made within the overall framework and principles of this policy. ; The Company is committed to preventing acts of slavery and human trafficking from occurring within both its business and supply chain, and requires those same high standards of its contractors, suppliers and other business partners and we have a formal policy in place to support this. All staff must complete Anti-Modern Slavery training in order to be aware of how to identify possible modern slavery within supply chains and how to report concerns.

Pricing

• Price: £725 to £2,000 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@rittmanmead.com. Tell them what format you need. It will help if you say what assistive technology you use.