CDW Limited

CDW Palo Alto Prisma Access

Prisma Access is a cloud-based security service that provides organizations with secure access to applications and data from anywhere. It offers advanced security features like threat prevention, URL filtering, and encryption to protect against cyber threats.

Features

• Cloud-based security
• Secure remote access
• Threat prevention
• URL filtering
• Advanced encryption
• Zero-trust network security
• Cloud-delivered firewall
• Global scalability
• Application segmentation
• Centralized management and visibility

Benefits

• Improved security posture
• Enhanced remote workforce productivity
• Simplified network infrastructure
• Reduced complexity and operational costs
• Scalability for business growth
• Protection against advanced cyber threats
• Seamless user experience
• Elimination of backhauling traffic
• Centralized policy management and visibility
• Compliance with regulatory requirements

£200 a unit

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

450203788069735

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: 1. Virtual Private Network (VPN); 2. Next-Generation Firewall (NGFW); 3. Secure Web Gateway (SWG); 4. Cloud Access Security Broker (CASB); 5. Zero Trust Network Access (ZTNA); 6. Data Loss Prevention (DLP); 7. Threat Intelligence; 8. Network Access Control (NAC); 9. Secure Email Gateway (SEG); 10. Mobile Device Management (MDM)
• Cloud deployment model: Public cloud
• Service constraints: Prisma Access does have some constraints. Here are a few examples:; ; 1. Dependency on internet connectivity; 2. Compatibility; 3. Cost; 4. Configuration and setup; 5. User training; 6. Geographic coverage; 7. Service provider dependency; ; It is recommended to review the product documentation or consult with Palo Alto Networks, the provider of Prisma Access, for specific constraints and limitations.
• System requirements:
  • Supported Devices
  • Operating Systems
  • Internet Connectivity
  • Supported Browsers
  • Network Infrastructure
  • VPN Client Software

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA for Support-related response times are dependent on the level of support purchased with the service.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Palo Alto Networks offers three support levels: Standard, Premium, and Elite. The Standard level provides 8x5 access to technical support, software updates, and hardware replacement. The Premium level offers 24x7 access to technical support, along with additional features such as designated support engineers and proactive monitoring. The Elite level includes all Premium features, as well as faster response times and personalized support services. Each level is designed to meet varying customer needs and service level requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Palo Alto Networks assists users in starting to use Prisma Access through comprehensive documentation, technical support, training programs, and professional services. They provide step-by-step guides for setup and configuration, offer assistance and troubleshooting, educate users through training resources, and offer consulting services for a smooth deployment. Additionally, they foster a user community for collaboration and knowledge sharing. These efforts ensure that users have the necessary resources and support to effectively implement and utilize Prisma Access.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a Prisma Access contract ends, users have different options to extract their data and ensure a smooth transition. Here are some steps users can take:; ; 1. Data Backup: Before the contract ends, it is crucial to perform a comprehensive data backup. This includes saving any configuration files, security policies, user profiles, and other relevant data associated with Prisma Access.; ; 2. Export Logs and Reports: Users should extract logs, reports, and any other relevant data generated by Prisma Access during the contract period. This information can be essential for compliance, auditing, or historical analysis purposes.; ; 3. Data Migration: If users plan to transition to a different solution or platform, they should explore data migration options. This may involve exporting and converting configurations, policies, and user data to a format compatible with the new platform.; ; 4. Vendor Assistance
• End-of-contract process: At the end of a Prisma Access contract, the services provided by Prisma Access will cease. The contract will reach its agreed-upon end date, and the customer will no longer have access to the Prisma Access platform and its associated features and benefits. The customer will need to make alternative arrangements for their network security needs.; ; Prior to the contract end date, the customer and the service provider may engage in discussions regarding contract renewal. If both parties agree, they may negotiate new terms and conditions for a renewed contract. If no agreement is reached, the contract will terminate as scheduled.; ; During the contract termination process, the customer may be required to complete certain tasks. These tasks may include retrieving any data or information stored within the Prisma Access system, ensuring that critical information is not lost. The customer will need to transition to an alternative solution or provider for their network security requirements.; ; It is important for the customer to review the contract terms and conditions to understand the specific obligations and requirements at the end of the Prisma Access contract. Each contract may have its own provisions and procedures for termination or renewal.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Not disclosed
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface for Prisma Access is primarily accessed and managed through the Strata Cloud Management console, which is a web-based interface. The management console provides a centralized platform for administrators to configure and monitor the Prisma Access service. Through this interface, administrators can manage security policies, view logs and analytics, configure user access, and perform other administrative tasks related to the Prisma Access service.
• Accessibility standards: None or don’t know
• Description of accessibility: Prisma Access Strata Cloud Manager is accessed via any web browser.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: With Prisma Access APIs, users can programmatically interact with and automate various aspects of the Prisma Access service. Here are some examples of what users can do with Prisma Access APIs:; ; 1. Configuration Management; 2. User Provisioning and Authentication; 3. Reporting and Analytics; 4. Integration with Security Ecosystem; 5. Monitoring and Alerting ; ; Users can refer to the official Prisma Access API documentation provided by Palo Alto Networks for detailed information on available APIs, their capabilities, and usage guidelines.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customize the Prisma Access service to align with their specific requirements. They can define and customize security policies, user access controls, network segmentation, and integrate it with their existing security ecosystem. Additionally, users can customize reporting and analytics to generate insights based on their unique needs. It's important to note that the extent of customization may vary based on the specific features and licensing agreement. Users should refer to the documentation provided by Palo Alto Networks for detailed information on customization options and limitations.

Scaling

• Independence of resources: Prisma Access utilizes a distributed architecture and scalable infrastructure to ensure that users are not affected by the demand placed by other users on the service. It dynamically allocates resources based on demand to maintain optimal performance and availability. Load balancing techniques are employed to distribute traffic evenly across multiple servers and data centers. Additionally, Prisma Access leverages advanced traffic management and prioritization mechanisms to ensure that critical applications and users receive the necessary resources and are not negatively impacted by other users' activities.

Analytics

• Service usage metrics: Yes
• Metrics types: 1. User activity and behavior monitoring.; 2. Application usage and performance tracking.; 3. Network bandwidth consumption analysis.; 4. Threat detection and prevention metrics.; 5. VPN tunnel utilization and performance monitoring.; 6. User authentication and access control metrics.; 7. Firewall rule effectiveness and usage metrics.; 8. Web filtering and content inspection statistics.; 9. Incident response and security incident metrics.; 10. Compliance and regulatory reporting metrics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Palo Alto

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Service are supplied from Google and Amazon Data centers (further information to follow); Google Security statement; https://cloud.google.com/security/overview/ ; https://cloud.google.com/security/; ; AWS Security Statement; https://aws.amazon.com/compliance/data-center/controls/ ; https://d1.awsstatic.com/whitepapers/aws-security-whitepaper; https://aws.amazon.com/compliance/data-center/data-centers/; ; All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data from Prisma Access by logging into the management console, navigating to the desired data section, selecting the export format (e.g., CSV, PDF, JSON), specifying any parameters, and initiating the export process. Upon completion, users can download the exported file or receive a download link via email. Specific steps and options may vary, so it's advisable to consult the official documentation or Palo Alto Networks support for detailed instructions based on the specific setup.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: By utilising segmentation and micro-segmentation techniques to isolate and compartmentalise different parts of the network preventing lateral movement of threats and limits the impact of any potential security breaches.; ; Employs advanced firewall capabilities to monitor and control the traffic within the network. This includes deep packet inspection, intrusion prevention, and application-level controls to detect and prevent unauthorised access or malicious activities.; ; Incorporates robust encryption protocols to protect data at rest and in transit within our network. This ensures that even if unauthorised access occurs, the data remains unintelligible and protected from prying eyes.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Prisma Access protects data within the network through segmentation, advanced firewall controls, encryption, and threat detection. Segmentation isolates network parts to prevent threats from spreading. Advanced firewalls monitor and control traffic with intrusion prevention and deep packet inspection. Robust encryption secures data at rest and in transit. Threat intelligence and machine learning identify and mitigate risks. Prisma Access actively monitors traffic, detects anomalies, and responds to threats. These measures reduce the risk of data breaches, ensuring data confidentiality and integrity within the network.

Availability and resilience

• Guaranteed availability: Palo Alto Networks aims to maintain at least 99.99% availability for Prisma Access. If this commitment is not met, customers may be eligible for a service credit. Monthly uptime availability is calculated by subtracting the percentage of downtime, excluding planned or emergency outages. To claim a service credit, customers must open a case within 24 hours of an outage and submit a claim within 5 business days. Palo Alto Networks will promptly review the claim within 15 days after determining the root cause and closing the case.
• Approach to resilience: Prisma Access is designed with built-in resiliency to ensure continuous and reliable network security. It employs several key mechanisms to enhance its resilience.; ; Firstly, Prisma Access utilises a global network of Points of Presence (PoPs) strategically distributed across different regions. This distributed architecture enables load balancing and automatic failover, ensuring uninterrupted service even in the event of a localised failure.; ; Secondly, Prisma Access incorporates redundant components and multiple layers of fault tolerance. This includes redundant hardware, network connections, and power supplies, minimising the impact of hardware failures and ensuring high availability.; ; Thirdly, Prisma Access leverages dynamic routing protocols and intelligent traffic management algorithms. These mechanisms allow for efficient rerouting of traffic in the event of network congestion or failure, optimising performance and maintaining connectivity.; ; Moreover, Prisma Access employs proactive monitoring and alerting systems to promptly detect and respond to any issues or anomalies. This enables quick identification and resolution of potential problems, minimising downtime and maximising uptime.; ; Overall, the combination of distributed architecture, redundancy, fault tolerance, intelligent routing, and proactive monitoring makes Prisma Access resilient to disruptions, ensuring continuous and reliable network security for organisations.
• Outage reporting: Prisma Access provides various mechanisms to report service outages and communicate with customers regarding any disruptions or incidents.; ; Firstly, Palo Alto Networks maintains a dedicated status page or portal where customers can access real-time information about the status of Prisma Access services. This status page provides updates on any ongoing incidents, maintenance activities, or service outages.; ; Additionally, Prisma Access offers proactive monitoring and alerting capabilities. Palo Alto Networks monitors the service infrastructure and network health to promptly detect any issues or potential outages. In the event of a service outage, customers may receive automated notifications or alerts via email, SMS, or through the Prisma Access management console.; ; Furthermore, customers can also reach out to Palo Alto Networks' support team directly for assistance and information regarding service outages. The support team is available to provide timely updates, answer queries, and address any concerns related to service disruptions.; ; By utilising these reporting mechanisms, Prisma Access ensures transparent communication and keeps customers informed about any service outages or incidents, enabling them to take necessary actions and plan accordingly.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Prisma Access management interfaces and support channels is restricted through role-based access control (RBAC) and two-factor authentication (2FA). RBAC ensures that only authorized users with specific roles and permissions can access and perform actions within these interfaces. 2FA adds an extra layer of security by requiring users to provide additional authentication factors such as one-time passwords (OTPs) or mobile authentication apps. These measures help restrict access to authorised personnel and protect sensitive functionalities and data.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PECB MS, Canada
• ISO/IEC 27001 accreditation date: 26/08/2021
• What the ISO/IEC 27001 doesn’t cover: N/A - Certifiction downloadable from https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/legal/technical-certifications/iso-27001.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Not disclosed
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not disclosed
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: OC2, Fedramp,Common Criteria, FIPS 140-2 and NCSC Foundation Grade Certification.

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes.; Additional details are available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Prisma Access follows a proactive vulnerability management process to identify, assess, prioritize, and mitigate vulnerabilities:; ; 1. Identification: Regular scanning and assessment are conducted to identify vulnerabilities.; 2. Assessment: Vulnerabilities are evaluated for severity and potential impact.; 3. Prioritization: Vulnerabilities are assigned priority levels based on severity and impact.; 4. Mitigation Planning: A plan is developed to address vulnerabilities.; 5. Remediation: The plan is executed, coordinating with relevant teams.; 6. Monitoring and Reporting: Ongoing monitoring and reporting track progress in vulnerability remediation efforts.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Prisma Access employs continuous monitoring and analysis of system activities, network traffic, and user behavior to detect and respond to potential security incidents:; ; 1. Event Collection; 2. Log Analysis and Correlation; 3. Threat Detection; 4. Incident Response; 5. Incident Investigation and Resolution; 6. Reporting and Improvement
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: This information is available upon request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £200 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.