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Sundown Solutions Ltd

Azure Managed IT Service

Sundown Solutions is proud to deliver a comprehensive tiered and modular Azure Managed IT Service. It Provides total IT Management for organisations that need consistency in an inconsistent world. Our MSP provides customers with expert certified IT professionals which align to their Azure requriments


  • 24/7 365 Fully Managed Azure service support
  • Modular & tiered support aligned to requirements
  • All Staff UK Based and UK Vetted
  • Patching and maintenance module available
  • DBS, SC and NPPV3 cleared personal
  • Provision of Senior IT assets upon request
  • Impartial, independent and vendor agnostic advice
  • Service management and service reporting
  • Continuous improvement and horizon scanning
  • Standard 20 Tickets per month (Break fix/RFC)


  • Microsoft's most qualified resources
  • Immediate response times Available 24/7
  • Management Baseline - Health check and Reactive Tickets
  • Enhanced Baseline - Proactive Monitoring / 365 24/7
  • Platform Specialisation - Support focused on specific platforms
  • Workload Operations - Support focused on specific workloads
  • Azure Networking support
  • Azure custom workload support also available
  • Fielded, improvement & supported by ACoE
  • Fully aligned to the Microsoft CAF model


£3,000 a unit a month

  • Education pricing available

Service documents

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G-Cloud 13

Service ID

4 5 0 3 9 0 1 4 2 5 4 6 7 7 2


Sundown Solutions Ltd Tony Boyle
Telephone: 07973747850


Planning service
How the planning service works
We deliver a full consultancy service in support of any cloud, hybrid or on-premise engagement. We provide guidance and best practice on all areas of the platform, which can include: training, custom development, identity management, security auditing, governance planning, data integration, search configuration, branding, migration support, user adoption planning, and more. As a leading Microsoft Gold Partner who employ only FTE's and run our own Training Academy, our teams are comfortable working in both Agile and waterfall approaches. We work with our clients on T&M (with deliverables), Capped T&M or Fixed Price approaches. We focus on the following: Technology - Accelerated Discovery. Requirements Engineering, Experience-led planning, Remediation & Automation Service Ops & Products - Service-led transformation supported by our Managed Services Teams & our SME's responsible for Sundown products UX Adoption & Training - Benefit-driven, PROSCI led User Adoption to maximise UX and ROI, with certified expert delivered training and KT.
Planning service works with specific services
Hosting or software services the planning service works with
  • O365 / M365
  • Azure
  • AWS


Training service provided
How the training service works
Sundown Solutions’ team is made up of the highest level of technical ability available in the Microsoft O365 marketplace. Our world-class team includes Microsoft Certified Masters, Microsoft MVPs, Microsoft Certified Solutions Masters and M365 Enterprise Administrators, all of whom are either DV, SC or BPSS Cleared. The majority of the team are also MCT (Microsoft Certified Trainers) and we are therefore able to not only deliver the required technical/functional outcome which our clients are looking to achieve, but we can also train the internal client resources prior to/during or after the delivery. This training, in addition to any knowledge transfer activity, enables our clients to take ownership thereafter efficiently and seamlessly. Our training service is further complemented by our 365 24/7 Managed Service Support capability providing ongoing technical assistance and peace of mind.
Training is tied to specific services
Services the training service works with
  • O365 / M365
  • SharePoint
  • Azure
  • MS Teams
  • MS Exchange Online
  • Active Directory
  • PowerApps
  • MS SQL Server
  • Autopilot / Endpoint Manager (Intune)/ Win10 / Win11

Setup and migration

Setup or migration service available
How the setup or migration service works
WWe specialise in helping our customers define, architect, engineer and deliver their programmes across many areas including Cloud, M365, mobility, collaboration and networking. Our unique engagement methodology and proven processes bring simplicity and assurance to complex situations. We provide clarity, create stakeholder consensus and deliver clear, actionable plans through to full execution, knowledge transfer and where required managed service. We help our clients leverage the benefits of cloud or hybrid environments whilst ensuring that these environments are secure, optimised and performant. Our engagements has encompassed some or ALL of the following approaches: • AS-IS / To-Be Review – Planning & Assessment • E2E Programme design and interdependencies road-mapping • Technical Architecture Design & Ownership (all Azure / O365 elements) • Service Design – inc Tooling and execution • User Adoption & Training • Deep routed SME engineering to support necessary remediation activities • Automation & Orchestration to improve migration cadence and success • Change Management & User Adoption • HyperCare Support – floor walking and 24/7 service desk • A 24/7 Team of M365 Admin Experts & MCM’s delivering Managed Services
Setup or migration service is for specific cloud services
List of supported services
  • O365 / M365
  • Azure
  • Modern Workplace - Win10 / Autopilot / Endpoint Manager (Intune)
  • Exchange Online
  • SharePoint Online
  • Azure AD
  • MS Teams
  • MS SQL Server
  • MS PowerApps

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Our general software testing approach is an extension of our ISO 9004 standard and is based on ISO29119. Many of our projects leverage already certified platforms or solutions upon which we would overlay our Application Lifecycle Model approach to testing. Plan – We will plan and subsequently sign-off any actions with the client, identifying who will action the changes and providing a forward schedule of change. This would be progressed through required governance such as official Change Advisory Board (CAB) approval Develop/Configure – We will then configure the solution which may also mean performing changes directly on the production tenant. This stage also sees instructions and documentation created on how to implement the solution. Test – We then undertake agreed testing to ensure adherence to the required specification prior to handing over for supported customer User Acceptance Testing (UAT). Deploy – Once all testing is completed, we then deploy as per the approved and documented process. Maintain – We provide on-going support for the solution via the project technical team.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Security testing certifications
  • Cyber Scheme

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We operate a UK Sovereign technical escalation service desk, which delivers L2 / L3 / L4 support across the Azure & M365 stack. We maintain our customers cloud-based and hybrid solutions with the highest level of expertise and business rigor. The service desk will cover any issues raised against the Azure & M365 tenancy with options for a PAYG, all you can eat offering it provides ultimate flexibility to our customers. The scope of the service desk can be adjusted based on customers need to support specific platforms or services within the scope. This would for example address the inclusion of Azure AD management or the inclusion of SharePoint development hours. We also provide support for our proprietary solutions including YellowBracelet, PowerReview, PowerCleanse, PowerDefence and Digital Armour Our Service Desk capability UK Sovereign and staffed by BPSS / SC & DV Cleared resources.

Service scope

Service constraints
Our O365 Service Desk is delivered remotely, by our SME's, and operates via a dedicated 24x7 call handling service. Whilst we do not currently operate a proactive monitoring solution, our team of security vetted and cleared engineering are able to remotely login and fix issues often without the need to visit site.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to all queries in real time - with a 24/7 call back facility with a 15 minutes SLA outside of core UK working hours
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Tested with JAWS screen readers
Support levels
During the delivery of any solution, the Sundown team provide full Hyper-Care support during the transformation / migration project, and additional charges would ONLY come into place post delivery as part of an ongoing Managed Service. In all circumstances, we use one flat mechanism, 24/7 365 coverage for every customer that buys our service, and they are each aligned a technical account manager and lead Cloud Engineer to support the engagement.


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
July 2020
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • ISO9001
  • ISO27001

Social Value

Fighting climate change

Fighting climate change

We use consolidated data centres resident in the UK that utilise energy from all sustainable sources.
Covid-19 recovery

Covid-19 recovery

We are very fortunate that our business is digital and as such (with government assistance) we have managed to scale significantly during the pandemic (winning the 2021 Red Rose award for Lancashire scale up business of the year) whilst ensuring that all of our staff work remotely in the safety of their own homes. We support our customers in the implementation of modern working practices within their organisations which support secure, dispersed and mobile working when and if required.
Tackling economic inequality

Tackling economic inequality

We are a 100% UK Sovereign company including our entire supply chain and utilise a salary and compensation package that greatly exceeds the current living wage. We engage actively within our local communities and provide expertise, resources and funding to local grassroots causes including currently sponsoring 37 grass roots teams. We have developed proven pathways for entry to the IT industry, with apprenticeships, placements, internships alongside experienced roles all supported by our inhouse Sundown Academy. Education of the industry and opportunities available to school leavers is vital to us all here at Sundown Solutions. We align all our vacancies with our strategy to educate and develop young talent with regular engagement in local schools and colleges.
Equal opportunity

Equal opportunity

When an employee is onboarded they complete our standard Equality, Diversity and Inclusion questionnaire which is then reviewed by their line manager and HR representation. We also conduct an annual Equality, Diversity and Inclusion Survey in support to support this initial activity. The yearly survey is completely optional and although staff are encouraged to complete it is not a mandatory requirement. It allows us to monitor how well we are performing in ensuring that we are an inclusive, equal and diverse workplace. More importantly, it gives us a further platform for progress and accountability. It is also an opportunity to step back and celebrate the work we’ve done as an organisation to create an environment where people are encouraged to be themselves and to speak up about the issues that matter to them. Championing inclusion and diversity, and role modelling the right behaviours must happen at all levels and corners of our organisation. This is vital if we are to really create an organisation where the principles of equality, fairness and inclusivity are woven into our DNA – whether that’s how we recruit, how we communicate or anything else. There is a particular responsibility on the leadership tiers within our service towers to lead the way in this work. This makes it important that our management team commit to investing their time into understanding what needs to be done and take personal responsibility for making sure it happens when areas of adjustment or improvement are identified.


We have a full staff health and wellbeing package that ensures our employees physical and mental health is catered for and this also includes full death in service and medical coverage.


£3,000 a unit a month
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.