HITACHI DIGITAL SERVICES UK LIMITED

Digital Healthcare Advisory and Technology Services

-Digital Hospital Assessment enables organisations to identify improvement opportunities to drive strategic goals, establish integrated Cloud-enabled technology roadmap, and define transformation approach.
-Digital Healthcare Advisory Services support organisations with designing/adoption Cloud-based solutions/transformation of services/ways of working.
-Digital Healthcare Technology Services help organisations design/test/deploy/run Cloud-based infrastructure, applications, and services.

Features

• Strategy Assessment to review organisational goals, future direction, critical timelines.
• Goals Alignment ensuring linkage between assessment recommendations to your strategy
• Operating Model review understanding the As-Is, and identify key challenges
• Operational Management System review to determine your current organisation's processes.
• Digital Assessment determine current technology landscape, identify challenges/gaps/opportunities.
• Advisory features include: Business, Technology and Data Strategy Consulting, and
• Operational&LEAN Consulting, UCD, UX and UI Design Services Organisational Change
• Technology services include: Business, Technology and Data Strategy Consulting,
• Technology Architecture Services, User-centric, UX and UI Design Services,
• Systems Integration, Product Engineering, AI and Machine Learning, Data Analytics,

Benefits

• Improve patient journeys to deliver safe/efficient/personalised care.
• Build a digitally empowered workforce.
• Improve ways-of-working and efficiency, enabling more time with patients.
• Optimise the use of capacity and resources
• Deliver clinical and operational insights allowing staff to improve performance.
• Improve business agility by deploying secure and scalable Cloud

£135 to £1,535 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at HCUK.BidTeam@hitachivantara.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

450604313587267

Contact

Public Sector Team
07707585971
HCUK.BidTeam@hitachivantara.com

Planning

• Planning service: Yes
• How the planning service works: Our advisory services, skills and expertise include: ; ; •Business, Technology and Data Strategy Consulting; •Operational & LEAN Consulting; •User-centric, UX and UI Design Services; •Organisational Change; ; Our technology services, skills and expertise include: ; •Business, Technology and Data Strategy Consulting; •Technology Architecture Services; •User-centric, UX and UI Design Services; •Systems Integration; •Product Engineering; •AI and Machine Learning; •Data Analytics; •Testing, Quality Assurance Services; •DevSecOps Services; •RunOps, FinOps and AIOps (please also refer to our HARC G-Cloud offering); ; Example areas of support include: ; ; •Solution Development–extensive experience across all major Cloud platforms (e.g., AWS, Microsoft Azure, Google), Enterprise Platforms (e.g., Oracle, SAP, Salesforce, Workday), and native/non-native applications/services. ; ; •Application Migration-to-Cloud–factory based delivery model to support IT rationalisation, simplification, or modernisation initiatives requiring migration of legacy applications to a Cloud platform and architecture.; ; •Clinical AI/ML Model Development–co-creation or development of advanced analytics solutions to support operational or clinical use. ; ; •Could Infrastructure–our team of Cloud Infrastructure experts can help implement highly secure and scalable Cloud infrastructures to support your critical applications and workloads, leveraging high degrees of automation, SRE, and FinOps/AIOps.; ; •MedTech Product Engineering–leveraging experience of our 2500+ dedicated healthcare engineering team and ISO certified labs to develop FDA I, II & III, EU MDR and SAMD.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Hitachi's Training Approach focuses on comprehensive guidance, coaching, and knowledge transfer to ensure the team's success. It includes guidance on best practices, ongoing coaching, and Super User Training, which consists of module-based presentations and tailored training sessions.
• Training is tied to specific services: Yes
• Services the training service works with: Tailored per specific services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Examples of where and how we can help design, develop, plan, and execute cloud and cloud migrations please see below:; ; • Solution Development – our team has extensive experience across all major Cloud platforms (e.g., AWS, Microsoft Azure, Google), Enterprise Platforms (e.g., Oracle, SAP, Salesforce, Workday), and native and non-native applications and services. ; ; • Application Migration to Cloud – factory based delivery model to support IT rationalisation, simplification, or modernisation initiatives requiring migration of legacy applications to a Cloud platform and architecture.; ; • Clinical AI/ML Model Development – co-creation or development of advanced analytics solutions to support operational or clinical use cases leveraging our team of clinical and non-clinical data scientists.; ; • Could Infrastructure – our team of Cloud Infrastructure experts can help implement highly secure and scalable Cloud infrastructures to support your critical applications and workloads, leveraging high degrees of automation, SRE, and FinOps/AIOps to ensure performance, reliability and cost efficiency.; ; For further specifics, please refer to our Migration Planning services offering in our G Cloud portfolio.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • Azure
  • Google

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Hitachi Digital Services follow a focused test-driven process to quality assurance for functional and non-functional testing of solutions, our process works to ensures that within our CI\CD integrated approach to SDLC we work collaboratively with the development team and client to produce a quality product. All test results are available to clients upon request or in real-time dashboards during programme delivery (where applicable). In addition, we work with clients to guide with their acceptance testing of our products.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Hitachi Digital Services provides the following Could Infrastructure services including – our team of Cloud Infrastructure experts can help implement highly secure and scalable Cloud infrastructures to support your critical applications and workloads, leveraging high degrees of automation, SRE, and FinOps/AIOps to ensure performance, reliability and cost efficiency.; ; For additional information and support please refer to Hitachi Digital Services G Cloud HARC ofrering.

Service scope

• Service constraints: Unknown - subject to specific buyer requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As per agreed SLAs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We will provide a dedicated web portal clearly signposting web chat feature. Users are able to ask questions and request chat with support personnel.
• Web chat accessibility testing: Non
• Support levels: As per agreed SLAs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/04/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: FDA I, II & III, EU MDR and SAMD

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Hitachi has actively addressed workforce inequality, appointing Lorena Dellagiovanna as our first Chief Diversity Officer and board member in April 2021, alongside Claire Thomas as CDIO. Resulting Success: 1. Inclusive Recruitment and further Development Practices: We prioritise fair treatment and equal opportunities for contract workers, incorporating CV blind interviewing. Our self-directed DEI training platform including subjects of inclusive leadership, creating an inclusive culture, how to overcome bias and many other topics has boosted female and non-Japanese executives at Hitachi by 10%. Now Focusing on emerging talent, we sponsor the 'Festival of the Girl' in London. 2. Investment in Physical and Mental Health: We offer Financial Advice, Career Advice, and anonymous mental health support both internally, through our Mental Health First Aiders, and externally via Optum/MyHeathWebb. We have an Employee Assistance program that ensures employees, and their dependents have access to professional counselling should they require it. More widely, we implemented the Mental Health at Work commitment standards, tailored to the Hitachi workforce. We also have 4 dedicated sessions led by the Equality Institute on how to talk about gender identity, being an ally, using LGBTQ+ identity as a superpower and transgender 101. 3. Environmental Innovator: Hitachi aims to be an innovator, reducing carbon for governments, cities, and customers. The Environmental Vision emphasizes solving environmental issues for a higher quality of life and a sustainable society. Partnering with Rainforest Connection, Hitachi develops data-driven solutions to protect rainforests, combat illegal logging, and preserve biodiversity. As a Principal Partner of COP26, Hitachi contributed to decarbonization and climate action. Committed to a Net Zero society, Hitachi strengthens climate targets across the entire value chain by 2050. We were also key contributors at COP28. In conclusion, By implementing improvements and actively addressing inequality, Hitachi aims to create an inclusive and supportive work environment.

Pricing

• Price: £135 to £1,535 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at HCUK.BidTeam@hitachivantara.com. Tell them what format you need. It will help if you say what assistive technology you use.