Capito

Capito Enterprise Cloud Printing Service (Uniprint)

Capito’s Enterprise cloud based all-client service with Uniprint promotes reliable and fast printing, no matter where you are working across the Cloud. Users are able to enjoy efficient cloud printing through their mobile devices, with the ability to print seamlessly over RDP, PCoIP, Extreme Blast or ICA.

Features

  • Simple to Manage and Easy to Deploy
  • Our Cloud Service can be leveraged across all printer vendors
  • Enables anywhere, any time, any device printing
  • Printing from the cloud works for any operating system
  • Print jobs are compressed into significantly smaller PDF files
  • Secure pull printing reduces document security breaches and enhances compliance
  • Minimises printer management
  • PDF based Universal Printer Driver platform
  • PDF based Universal Printer Driver platform
  • Record what was printed, when, and by whom

Benefits

  • Faster transmission of data and printing
  • Simplified printer management, reduced help desk calls
  • Secure pull printing enhances operational efficiency and reduces expenses
  • Improves print security, reduces bandwidth consumption
  • vPad works with existing RFID smart cards/key fobs
  • Users can tap and print securely and on demand
  • Fast and reliable printing across computing platforms
  • Less troubleshooting and support needed
  • No need to install and manage multiple printer drivers
  • Software upgrades are automatic, and in real time.

Pricing

£12.32 a user a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at DigitalMarketplace@capito.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 5 0 6 3 2 0 6 6 2 5 8 6 7 9

Contact

Capito Sales Team
Telephone: 01506 460 300
Email: DigitalMarketplace@capito.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
Not Applicable
System requirements
  • Refer to Service Definition document
  • Please contact Capito for further information

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support response times Depending on the priority allocated to the questions/incident we will respond within a pre-defined SLA as per our service catalogue. User can manage status and priority of support tickets Yes Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
TBC
Onsite support
No
Support levels
Ur support teams are available 24/7 to respond to alerts, take calls, make decisions and act to ensure that your services are operating effectively every second of the day. The support desk is accredited to ISO20000-2011 and ISO27001-2013 standards and brings together 250 technical operations staff employed to cover everything with a guaranteed qualified engineering response within 15 minutes of notice. Effective Account Management plays a central and fundamental part in the successful delivery of services to Capito’s customers. Capito has a unique account management structure that consists of: • Business Development Manager • Account Manager • Internal Account Manager • Pre-Sales • Sales Support • Bid Management • Service Deliver Manager The Capito structure allows for good management, with no single point of failure and frequent customer contact
Support available to third parties
No

Onboarding and offboarding

Getting started
Customers are able to self-install the software, however customers can request for chargeable professional services to assist with deployment , technical support or technical training.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be extracted through multiple solutions and Capito will work with the end user to determine the most appropriate solution that meets their requirements. All data may be extracted using industry standard formats.
End-of-contract process
Please contact Capito for further information

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Please contact Capito for further information
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Please contact Capito for further information.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
System can be configured to specific needs.
Please contact Capito for additional information.

Scaling

Independence of resources
Auto-scaling of the Public Cloud service to ensure users are unaffected by variations in other users' workload.

Please contact Capito for further information

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
UniPrint

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Please contact Capito for further information
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Please contact Capito for further information
Data export formats
Other
Other data export formats
Please contact Capito for further information
Data import formats
Other
Other data import formats
Please contact Capito for further information

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9%
Approach to resilience
Please contact Capito for further information
Outage reporting
Public dashboard,
an API,
email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to all service interfaces (for consumers and providers) is constrained to authenticated and authorised individuals. Remote management access is authenticated and directly associated to authorised individuals rather than group accounts. All managed systems monitored and access logged and tracked for auditing purposes
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
Issue Date 14th June 2010, Latest Reissue 21st March 2022
What the ISO/IEC 27001 doesn’t cover
As detailed within the SOA
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Please contact Capito for further information

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Please contact Capito for further information
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Please contact Capito for further information
Protective monitoring type
Undisclosed
Protective monitoring approach
Please contact Capito for further information
Incident management type
Undisclosed
Incident management approach
Please contact Capito for further information

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

Covid-19 recovery

Covid-19 recovery

During lockdown organisations purchased new equipment to mobilise their workforces at home. Capito adapted their business model quickly to offer a home delivery service to ensure that equipment was delivered in a fast, safe, social distanced manner meaning remote working could be adopted very quickly. Capito also invested in an electric vehicle to ensure these deliveries were made in a sustainable way. This model meant Capito converted three agency staff to full time employees, providing job security in uncertain times.

As a result of organisations purchasing new technology, Capito ran a Public Sector initiative requesting donations of equipment that was no longer required. Capito recovered these, securely data wiped the equipment in order that it could be repurposed to others. Capito donated 100s of laptops to charities and critical organisations throughout Scotland to ensure they could continue their vital work.

The organisations supported during this initiative included the Manda Centre who are a charity supporting those dealing with trauma and loss. During the pandemic they saw a huge increase in demand for their services and having access to laptops meant they were able to continue to provide counselling services virtually to those in need. The continued support of clients using the virtual model meant there was a reduced pressure on NHS services.

It also donated to Ayrshire Hospice who provide care for the elderly. The donations meant that those in care were able to check in with family and friends over video call. This was a great boost to the mental health of both the patients and their families, helped reduce stress and maintained a sense of community despite the restrictions.

Scottish Fire and Rescue benefited from this initiative to support a new working model and ensuring this vital service remained uninterrupted despite social distancing requirements.
Tackling economic inequality

Tackling economic inequality

In February 2022, Capito became an accredited Living Wage Employer. This shows our commitment to being an ethical employer and ensures all our employees and contractors are paid at least the Real Living Wage. Ensuring employees earn a wage that allows them a reasonable standard of living is key to helping them provide for their families and giving them a better sense of purpose.

Capito actively participates in Government employability schemes, such as apprenticeship programmes, work experience for school pupils and West Lothian Council’s StepsN2Work programme, enabling the organisation to take on a variety of people at all stages of their education and career, helping to develop their skills and often leading to permanent employment.

West Lothian College’s StepsN2Work programme is designed to offer employment opportunities for those who have been out of work for a period of more than six months. Capito regular employ local people through his scheme, giving them access to both comprehensive on the job training, a workplace mentor and apprenticeship programmes. It is proud to say there are several success stories with this model with employees who joined us via this scheme still employed after 10 years.

Capito regularly offer employees access to IT and Technology apprenticeships allowing them to develop their skills in this high growth area where there is a known skills gap. After completion of an apprenticeship, Capito continue to heavily invest in training by providing access to qualifications from market leading companies such a Hewlett Packard and Microsoft. This means employees knowledge is kept current, relevant and supported by leading technology providers.
Wellbeing

Wellbeing

The health and wellbeing of our employees is at the forefront for Capito and it runs a number of initiatives to support this.

Capito’s run a cycle to work scheme to encourage healthy and sustainable travel to the office. The scheme allows the tax-free purchase of a bike with the cost spread over 12-36 months. This initiative is being further expanded to include office pool bikes to allow lunchtime rides, and foldable bikes that can be borrowed on weekends. Showers are being installed to accommodate the office bikers.

Bringing both mental and physical benefits, our Daily Mile initiative encourages employees to get up from their desk and go for a short walk at 11am or 3pm daily. This allows employees an opportunity to take a break and comeback feeling refreshed. It also leads to increased social interaction across the company with a number of people participating in groups.

Our membership of the Perkbox platform provides access to a Wellness Hub which allows our team to access free tools and resources to boost their health and happiness. This includes workout videos, meditation guides, talking therapies and more to improve mental health, decrease stress, improve sleep. Employees can also access online GPs and mental health counselling through this platform.

Capito works alongside its partners to support several charities and community projects. This includes supporting local litter picks that not only clean up the environment but also allows our employees to get outdoors and feel a sense of pride from giving back. Capito is also raising money for 5 charities by participating in the Edinburgh Festival Marathon Relay race that raises much needed funds for deserving charities and offers employees a mental and physical challenge.

Pricing

Price
£12.32 a user a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at DigitalMarketplace@capito.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.