Cloud Cover IT Limited

Microsoft 365 Migration

Timely and secure migrations from legacy systems to Office 365 with end to end support covering all aspects of your data migration to ensure a seamless move to the cloud. Our Microsoft Gold Certified experts transfer data between systems and train your users in application changes to reduce business impact.

Features

• ISO 27001 and ISO 9001 accredited
• Cyber Essentials accredited and disclosure cleared dedicated team
• Comprehensive support and training package from our experts
• Mapping, enrichment and restructuring of content as required
• Office 365 configuration, planning, design and implementation
• Office 365 applications - SharePoint, OneDrive, Teams, Word, Excel
• Security planning for Office 365 including Office 365 governance strategy
• Office 365 migration removes dependencies on legacy infrastructure and costs
• Organisations can better utilise any existing Office 365 subscription
• Anti-spam and Malware protection built in and disaster recovery

Benefits

• Flexible Scaling: usage/ subscription can be increased as business grows
• Access to proven migration and adoption methodologies for Office 365
• Reduced time/ business impact by using Office 365 expert
• Delivers design, deployment according to best practices for Office 365
• Only migrate what you need from legacy systems
• Enhances organisational communication and boosts employee productivity
• Protected by Office 365’s anti-spam and Malware solution.
• Controls your costs by streamlining IT support and maintenance
• Almost infinite scale of compute, storage and network capacity.
• Moving on-premises legacy systems and applications to the cloud

£395 to £1,395 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@flyte.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

450660098724507

Contact

Lance Gauld
07768 444498
lance@flyte.cloud

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365 Modules CCIT Applications
• Cloud deployment model: Public cloud
• Service constraints: Subject to Microsoft ongoing maintenance and upgrading Schedule
• System requirements:
  • Access to internet
  • Microsoft 365 Licencing
  • Other requirements are Project Specific

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As standard, we respond within 4 hours Monday to Friday and can extend this cover by contract with the client where requested
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We are currently enhancing our web chat to be more inclusive for assistive technology users
• Onsite support: Yes, at extra cost
• Support levels: Support is provided by cloud support engineers who can access clients systems remotely to solve any SharePoint issues. Cost of support is tailored individually to each client and their IT needs. We can offer many support routes including 24 hour , onsite workers and Emergency
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Getting your project started with Cloud Cover IT Each project is unique but our experience of projects allows a seamless experience for clients with key steps and documented during the process. • Tracking and Delivery: We are advocates of agile methodology in the work that we do and believe that the advantages significantly outweigh the challenges that sometimes apply. We are also able to prepare and work with Waterfall, Scrum or Hybrid methodologies and will agree this with you at the outset of your project. • Discovery and Value Engineering: – Working with individuals from your organisation, our team will capture both key functional and other non-functional, training and cultural change requirements. • Commercial and Contractual: – We will work with your team to reach a clear contractual scope and framework including agreement on key delivery milestones. Cloud Cover IT provides a wide variety of systems and support services and are enabled to you both on-site and remotely. We can provide comprehensive training materials in line with your requirements. We usually adopt a train the trainer approach allowing knowledge and enthusiasm for change to reach all users on a structured and supported peer to peer methodology.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: The Data is owned by the client and the end of project extraction of such data will be agreed at the start of the project with the client
• End-of-contract process: The project plan at the start of project will outline the plan for the end of project and what responsibilities and expectations are expected on both sides

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The functionality is very similar between desktop and mobile apps
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Each API will differ to the requirements of the particular client
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We can enable customisation with suitable admin personnel at a cost

Scaling

• Independence of resources: Microsoft platform has a huge capacity so our client base are never in competition for the use of services. The biggest restraint on clients is the speed of their individual internet access.

Analytics

• Service usage metrics: Yes
• Metrics types: We will specify all the metrics in the customer documentation at the start of the project
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: This will be laid out in the projects plan we will work with the client to accommodate most requirements but can include most of the Microsoft stack of products
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel
  • Word
  • Teams
  • Power BI
  • Microsoft 365
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Teams
  • Microsoft 365
  • Sharepoint
  • Word
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: As per Microsoft Data Center / Azure / In-tune licence agreement
• Approach to resilience: As per Microsoft Data Center, resilience spread across at least three data centers.
• Outage reporting: As per Microsoft 365 portal

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: CCIT provides user access control to CCIT services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices. API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root CCIT Account’s Secret Access Key or the Secret Access key of a user created with CCIT IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Ke. API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Centre for assessment ltd
• ISO/IEC 27001 accreditation date: 06/06/2022
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have a detailed policy with responsible personnel within the organisation who are maintaining and reporting on governance
• Information security policies and processes: CCIT implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment. Employees maintain policies in a centralised and accessible location. CCIT is responsible for familiarizing employees with the CCIT security policies. CCIT has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives. Policies are approved by CCIT leadership at least annually or following a significant change to the CCIT environment

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to CCIT services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation. Teams set bespoke change management standards per service, underpinned by standard CCIT guidelines. All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party. Emergency changes follow CCIT incident response procedures. Exceptions to change management processes are documented and escalated to CCIT management.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CCIT Security performs vulnerability scans on the host operating system, web applications, and databases in the CCIT environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralize known/newly identified vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: CCIT deploys (pan environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse. network/application bandwidth usage. Devices monitor: • Port scanning attacks • Usage (CPU, processes, disk utilization, swap rates, software-error generated losses) • Application metrics • Unauthorized connection attempts Near real-time alerts flag potential compromises based on CCIT Service/Security Team- set thresholds. Requests to CCIT KMS are logged and visible via account’s CCIT CloudTrail Amazon S3 bucket. Logs provide request information, which CMK, and identify the CCIT resource protected through the CMK use. Log events are visible to customers after turning on CCIT CloudTrail in their account.
• Incident management type: Supplier-defined controls
• Incident management approach: CCIT adopts a three-phased approach to manage incidents: 1. Activation and Notification Phase 2. Recovery Phase 3. Reconstitution Phase To ensure the effectiveness of the CCIT Incident Management plan, CCIT conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact. The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Flyte is committed to the wellbeing of our team and extended family. We have developed a range of flexible working and wellbeing policies across our team and pride ourselves on being a good employer in this respect. Changes to work for everyone have highlighted the role that technology can play in connecting people and encouraging wellbeing across extended work teams. We have engaged with this fully and have worked in collaboration with Microsoft to develop wellbeing toolkits to compliment the Microsoft Viva solution. Gauge.IT is a fully anonymised employee feedback tool which allows work teams to engage on how they are feeling about their work environment and is central to our commitment to making wellbeing in the workplace a priority.

Pricing

• Price: £395 to £1,395 a unit a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@flyte.cloud. Tell them what format you need. It will help if you say what assistive technology you use.