HITACHI DIGITAL SERVICES UK LIMITED

Smart Spaces and Video Intelligence (SSVI)

Hitachi Smart Spaces and Video Intelligence Combine the Power of IoT, Big Data and Analytics for Better Outcomes. Harnesses the power of alerts, geospatial visualization and graphical analysis of unlimited layers of data from cameras, lidar sensors and IoT sensors, people, vehicles and buildings, social media data and statistical information.

Features

• Integration of disparate systems-sensors provides connected Intelligence
• Unify video/IoT/social-media data, including analytics on a single output
• Mobilize geospatial intelligence, statistical insights and predictive analytics
• Extend capabilities across departments/multiple organizations with user specific layers

Benefits

• Support smarter operations
• One integrated view of activity, operations and safety issues
• Gather data from a range of sources
• Intelligence for real-time data and analysis.

£5,000 to £6,000 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at HCUK.BidTeam@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

450763757464644

Contact

Public Sector Team
07810873824
HCUK.BidTeam@hitachids.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Planned maintenance arrangements
• System requirements: HVS license

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We can provide 24 hours a day, 7 days a week support or the normal 9-5 depending on what a buyer and their organisation require.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: This is a service based on daily rates according to our rate card. We will work with Buyer to agree the scope and provide a T&M rate to cover this scope including any required support during the execution of the service. Indicative pricing estimate can be arrived at by choosing the resource spread from the rate card provided in the pricing document.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide onboarding which consists of virtual or in person or both where applicable. ; We provide user level and administrator level training as part of the project handoff. All applicable documentation is submitted to the client as part of the knowledge transfer.; After delivery, the project is transferred over to support for any ongoing issues that arise.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data extraction can be provided upon request. Additional services may need to be added to facilitate the request.
• End-of-contract process: Included: On a subscription base: phone, email support ,Domain Hosting , storage user access to the HVS platform on a per year basis up to a maximum of 5 years.; 30 days before end of support contract, Hitachi will notify user(s) with an option to renew. ; It is suggested that any customer data that needs to be retrieved should be done before end of the contract expiration.

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: A mobile version is a subset of the desktop version. The desktop version encompasses a broader set of features and functionalities compared to the mobile version.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: https://api.hitachismartcam.com/swagger/index.html; ; The aspects of the service are highly configurable by the customer and users can manage assets through the product API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The software is highly configurable by the customer to address multiple use cases. It is optimized by default for use cases in the public safety covering smart city ,transportation , logistics and utilities, etc.

Scaling

• Independence of resources: By efficiently allocating resources and providing alternative services, users are shielded from the impact of others’ demands. Additionally, automatic scaling is configured where applicable, eliminating the need for user intervention.

Analytics

• Service usage metrics: Yes
• Metrics types: The analytics available include year distribution, the top 5 events in the last 30 days, year trends, and year-to-year comparisons.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The audit data is available for download by users. Provide other data upon request.
• Data export formats:
  • CSV
  • Other
• Other data export formats: MongoDB export
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We assure uninterrupted availability, except during our scheduled maintenance window.; ; SLA's are not standard and are written on a per project basis based on the user requirements but our typical frame work is as follows; ; Critical: 4 hours response time from the initial request for service. ; Critical system failure impacting entire solution, multiple users or sites. (Internet connectivity, infrastructure, etc.); ; High: 8 hours response time from the initial request for service. ; Site offline, single edge switch or compute offline, failed or not responsive impacting normal operation.; ; Normal: Next business days from the initial request.Edge device offline or malfunctioning (replacing, rebooting, etc.); Edge device(s) require maintenance (cleaning, aiming, etc.)
• Approach to resilience: Our service is engineered for resilience, incorporating features such as automatic backups, secure data centers, and a high-availability architecture as per Principle 2: Asset protection and resilience
• Outage reporting: Notifications regarding outages and scheduled maintenance are communicated via email.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Users are authenticated through a strong password policy and protected by account lockout.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Control access by managing the open/close ports with IP whitelisting for SSH (Secure Shell) and RDC (Remote Desktop Connection). By default, the SSH and RDC ports are disabled.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/04/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are compliant to ISO27001, Data Security Protection Toolkit (DSPT) and GDPR. We have a defined reporting structure which we will share on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management is carefully orchestrated through a structured process that includes approval via the stakeholder and execution by the product development team.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process involves ongoing monitoring and timely patch deployment. We collect information from multiple sources, including Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), Software Composition Analysis (SCA), Qualys scanning, and penetration tests.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We employ Azure Defender across all systems to continuously monitor for threats. Our production systems are set up to track, log, and promptly alert on any suspicious activities whenever possible. Additionally, we have established rigorous processes and protocols to rapidly identify and respond to potential security breaches.
• Incident management type: Supplier-defined controls
• Incident management approach: Our organization follows a formal incident management process that includes reporting, documentation, response, and external communications, with designated roles and responsibilities.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Hitachi has actively addressed workforce inequality, appointing Lorena Dellagiovanna as our first Chief Diversity Officer and board member in April 2021, alongside Claire Thomas as CDIO. Resulting Success: 1. Inclusive Recruitment and further Development Practices: We prioritise fair treatment and equal opportunities for contract workers, incorporating CV blind interviewing. Our self-directed DEI training platform including subjects of inclusive leadership, creating an inclusive culture, how to overcome bias and many other topics has boosted female and non-Japanese executives at Hitachi by 10%. Now Focusing on emerging talent, we sponsor the 'Festival of the Girl' in London. 2. Investment in Physical and Mental Health: We offer Financial Advice, Career Advice, and anonymous mental health support both internally, through our Mental Health First Aiders, and externally via Optum/MyHeathWebb. We have an Employee Assistance program that ensures employees, and their dependents have access to professional counselling should they require it. More widely, we implemented the Mental Health at Work commitment standards, tailored to the Hitachi workforce. We also have 4 dedicated sessions led by the Equality Institute on how to talk about gender identity, being an ally, using LGBTQ+ identity as a superpower and transgender 101. 3. Environmental Innovator: Hitachi aims to be an innovator, reducing carbon for governments, cities, and customers. The Environmental Vision emphasizes solving environmental issues for a higher quality of life and a sustainable society. Partnering with Rainforest Connection, Hitachi develops data-driven solutions to protect rainforests, combat illegal logging, and preserve biodiversity. As a Principal Partner of COP26, Hitachi contributed to decarbonization and climate action. Committed to a Net Zero society, Hitachi strengthens climate targets across the entire value chain by 2050. We were also key contributors at COP28. In conclusion, By implementing improvements and actively addressing inequality, Hitachi aims to create an inclusive and supportive work environment.

Pricing

• Price: £5,000 to £6,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day trial license of Hitachi Visualization Suite available upon request.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at HCUK.BidTeam@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.