Grove Information Systems

Grove Data Analytics - Predictive Optimization, Forecasting and Scheduling Tool

Grove’s Analytics platform empowers organisations to transform your data into meaningful insights. Have lots of data? We apply historical and real-time business data to our prescriptive algorithms to ensure your people make effective decisions, take efficient actions and avoid costly mistakes. Get your Data to Tell You What to Do.

Features

• Predictive analytics
• Resource optimisation
• Remote monitoring
• Prescriptive Analytics

Benefits

• Increased Workforce Efficiency
• Reduced Cost Per Unit
• Better Customer Service

£5 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

450905845005308

Contact

Philip Witheridge
+44 207 493 6741
pwitheridge@groveis.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Any ERP, CRM, Business Function that has multiple moving parts and constraints
• Cloud deployment model: Private cloud
• Service constraints: TBD
• System requirements: Solution is hosted in the cloud. Web browser is required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: P1 ; - Critical business impact or critical loss of service; - The issue must be logged via telephone; A resolution of a next-steps action plan will be relayed within four hours for all support cases received from customers during each annual support period.; ; P2; - Major or partial loss of service, where a work-around does not exist; - Issue must be logged via telephone or the support portal; A resolution or an initial next-steps action plan will be relayed within five hours, provided the customer provides all requested information in a timely manner.; ; P3; - Questions, how-to queries or minor service impact; - The issue must be logged via telephone or the support portal; - A resolution plan will be relayed within eight hours, provided the customer provides all requested information in a timely manner.; ; P4; - Documentation and enhancement requests; - Issue must be logged via telephone or the support portal; A resolution plan will be relayed within 24 hours, provided the customer provides all requested information in a timely* manner.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We have at least 2 or 3 months of onboarding where we work closely with the customer to make sure they know exactly how our product works, and how to get the most out of it
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We give users temporary access to the relevant store where they can extract and delete the data.
• End-of-contract process: Our contracts include full use of our service and/or API's. We also provide support for any service related bugs or outages. Further enhancements or feature requests are handled on a case by case basis.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: In some cases we will allow access to a service interface that allows the user to have more control over certain constraints and settings.
• Accessibility standards: None or don’t know
• Description of accessibility: Our platform is customisable, so we usually scope out user requirement in the discovery phase. ; ; In most cases the users are not able to modify our algorithms unless accessed through a constraints settings portal
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Our API is customised for each customer. Users can send relevant data to our optimisation service via a REST API. We then return the optimised data back to the users systems to be used in downstream applications
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: We allow users to customise inputs, outputs and algorithm biases. We work with users to find the right balance then deploy into production once we've reach that point

Scaling

• Independence of resources: Each customer is provisioned on their own separate cloud container/instance which is configured to automatically scale when needed.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: This can be achieved either by exporting from a cloud data store.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All services run on the Microsoft Azure platform and secured according to Microsoft best practices

Availability and resilience

• Guaranteed availability: 99.9% ; ; We operate a 24/7 GNOC support centre and offer SLA service credits where out SLA has been breached for more than a specific period of time. More details available on request
• Approach to resilience: Our service uses auto scaling architecture, and makes use of various clustering methods for failover.
• Outage reporting: Email alerts to customers or API if required

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role based authentication is used in all management service interaces
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: IP restriction

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Not know at this time

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All of our code is peer-reviewed and version controlled. Each customer deployment makes use of a customised version of our stock algorithms which we adjust for each customer use case. ; ; Each deployment is treated as a separate bit of code and stored, updated and managed separately
• Vulnerability management type: Undisclosed
• Vulnerability management approach: We make use of a vulnerability scanning service which is then fed into a remediation service that allows us to prioritise potential threats across our services and applications
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Undisclosed
• Incident management type: Undisclosed
• Incident management approach: We utilise Salesforce for all our support communications

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Liverpool council LoRa network

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  The solutions and services we offer to G Cloud procurement organisations typically require new skill sets for which we provide employment and follow on mentorship training and growth opportunities.

Pricing

• Price: £5 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Discovery workshop; Trial instance setup and configuration; Support during trial; Maximum 3 month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.