CLIENT AURA TECHNOLOGY LIMITED

BPMist

A flexible, easy-to-use workflow management and forms automation tool.

Standardise workflows and approvals, assign responsibilities, and simplify tracking and reporting for all organisation members.

For operation managers: design and model workflows, approvals, and forms. For managers: enhance reporting. For other roles: streamline task management.

Features

• Easy Monitoring
• Task Management
• AI-powered Processes
• Workflow Designer
• Form Builder
• Automated Decision Making
• No Code App Development
• API & Zapier Integrations

Benefits

• Agility: Change workflow definitions in minutes and deploy in seconds
• Organisational Memory: Track all previous changes and tasks
• Reduced Person Dependence: Assign tasks in bulk
• Improved Quality-of-Work: Standardize workflows, notifies for input, requires data
• Facilitates Distributed Teams: Improves communication by notifying when input required
• Data-Driven Decision-Making: Report previous performance and see what to improve

£599 to £1,999 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alperen@bpm.ist. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

451078831472719

Contact

Alperen Belgic
07821336530
alperen@bpm.ist

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Maintenance work can be done on Sunday from 01:00 to 02:00 (UK local time).
• System requirements: No system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Responses are provided within one working day. Response times may vary on weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support: Includes free email support and online support resources, accessible upon confirmation of account details or registration. This level provides access to a wide range of self-help resources and direct email assistance for general inquiries.; ; Premium Support: Available with the purchase of dedicated support packages, this level offers direct access to a dedicated support team. Customers benefit from priority response times, personalized assistance, and, if applicable, one-on-one consultations to address specific issues or needs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: During the setup process, we run discovery days to fully understand the users' requirements in order to ensure the application is appropriately deployed. Following setup, we provide optional onsite training at additional cost.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Upon request, we will provide JSON formatted documents accessible via URL.
• End-of-contract process: All data added to the system will be extracted and provided to the customer in a secure machine readable format.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web based application
• Accessibility standards: None or don’t know
• Description of accessibility: Our service offers user-friendly access to designing and configuring workflows, listing and inputting data into tasks, and generating comprehensive reports. This ensures a seamless experience for users at all levels of the organization.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Other system can submit user actions on behalf of users, such as submitting, approving or rejecting a task on behalf users.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Workflows / forms / automated tasks / users / groups / saved reports

Scaling

• Independence of resources: Azure App Service, Functions, Cosmos DB, auto scaling features

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Registered authorised users can request data export by an email or a ticket.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel spreadsheet
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% Azure resource availability guarantee applies.
• Approach to resilience: It's available on request.
• Outage reporting: Public dashboards

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: In-app administrator roles can access management interfaces.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: Available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: Available on request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Championing environmental stewardship, we're on a mission to achieve net-zero emissions and promote sustainable living for future generations.

  Covid-19 recovery

  Innovating for a healthier tomorrow, we're committed to improving both physical and mental well-being in the wake of COVID-19.

  Tackling economic inequality

  Driving growth and prosperity, we're opening doors to new businesses, jobs, and skills, focusing on inclusivity and equal opportunities for all.

  Equal opportunity

  Committed to breaking barriers and fostering an inclusive workforce where diversity thrives and possibilities are endless.

  Wellbeing

  Fostering a culture of care and support, we're dedicated to improving the quality of life and wellbeing for all.

Pricing

• Price: £599 to £1,999 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 14 days trial of full feature set.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alperen@bpm.ist. Tell them what format you need. It will help if you say what assistive technology you use.