WE SHAPE LTD

Service Management

WeShape delivers Service Management solutions leveraging top framework practices (including ITIL, SDLC), encompassing Service Transition, IT Target Operating Model, Digital Maturity, Cloud Migration Management, Tool Implementation, SLA Development, and Service Catalogue Design and Definition.

Features

• IT Tool Selection and Implementation (inc ServiceNow)
• IT Target Operating Model Creation
• Major incident, problem, change management
• Framework Practices: ITIL, SDLC, best practices implementation guidance.
• Service Catalogue Design, Review, Definition and Development
• Digital Maturity: Advancing digital capabilities for organisational growth.
• Digital Maturity, IT Strategy, Service Catalogue assessment
• SLA Development: Customised agreements ensuring service quality and reliability
• Tool Implementation: Deploying optimal tools for streamlined service management processes.
• Review of Change and Policy Processes

Benefits

• Extensive network of independent IT service management consultants
• Access to SC / DV security cleared professionals
• Streamline work processes across an entire organisation
• Benefit from ITIL v3, COBIT, Agile & DevOps best practices
• Implementation of new service delivery models (Greenfield environments)
• Ensure the right processes are in place for continual improvement
• Reducing incidents, improving SLA rate
• Train and knowledge share to internal team
• Adoption of best framework practices (ITIL, SDLC)
• Extensive cloud management experience

£500 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jack.moore@weshape.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

451182620135823

Contact

Jack Moore
07494 213 045
jack.moore@weshape.io

Planning

• Planning service: Yes
• How the planning service works: At WeShape, we're dedicated to guiding buyers through the intricacies of implementing cloud hosting and software services. Our team starts by thoroughly understanding your organisation's needs, challenges, and objectives. Through collaborative analysis and white boarding workshops, we develop tailored strategies that align technical capabilities with overarching business goals. We create customised roadmaps that serve as dynamic blueprints for success, evolving alongside your organisation's growth and changing requirements. These roadmaps are designed to deliver tangible value and drive meaningful results by focusing on your unique needs. Our vendor-neutral approach ensures unbiased recommendations that truly serve your organisation's best interests. We will evaluate a wide array of options, selecting only those perfectly suited to your context and goals. Embracing Agile principles, we remain flexible and adaptable throughout the implementation process. We understand that project scopes can evolve, priorities can shift, and challenges can arise unexpectedly. With our agile approach, we navigate these changes seamlessly, ensuring a smooth and efficient journey to cloud hosting and software services.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: At WeShape, our training approach revolves around a consultative engagement model, where our consultants dive deep into understanding the unique business context and technical objectives of our clients. We craft customised training engagements that align closely with your specific requirements and goals. Our expert trainers, who are industry-leading professionals and hands-on practitioners in their respective fields, deliver training workshops either on-site or remotely. These workshops cover a full spectrum of technologies and are designed to upskill, refresh, and expand your internal technical capabilities, ensuring that your team remains competitive in today's dynamic landscape. WeShape trainers foster a culture of continuous learning and experimentation within your organisation, encouraging teams to test new tools, experiment with emerging technologies, and develop their skill sets to drive increased productivity and efficiency. By investing in training with WeShape, your internal engineering teams will be well-equipped to tackle new projects and challenges with confidence, ultimately leading to enhanced technical and operational efficiency.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At WeShape, we offer comprehensive support for cloud migration, leveraging our partnerships with industry-leading providers such as AWS, GCP, and Azure. With these partnerships in place, we have access to the latest tools, vendor solution architects, best practice blue prints, resources, and expertise needed to ensure a smooth and successful migration process for our clients. Our team of experts is well-versed in the unique features and capabilities of each cloud platform, allowing us to tailor our approach to meet the specific needs of your organisation. Whether you're migrating to the cloud for the first time or transitioning between cloud services, we have the knowledge and experience to guide you every step of the way. By partnering with WeShape, you can take advantage of our extensive network of resources and industry connections to streamline your migration process and achieve your cloud goals with confidence.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At WeShape, our approach to quality assurance and performance testing is comprehensive and tailored to meet the specific needs of our customers. We begin by collaborating closely with you to define clear quality and performance targets and metrics aligned with your roadmap and security objectives. Our dedicated team of experts takes a proactive approach to ensure that all aspects of quality, performance, and security are thoroughly addressed throughout the software development lifecycle. From defining test scenarios to executing test cases and analysing results, we leave no stone unturned in our quest to deliver software of the highest caliber. To further guarantee the quality of our work, each assignment is overseen by a dedicated delivery manager who serves as your point of contact and ensures that all project deliverables meet our rigorous quality standards. With their guidance and support, you can trust that WeShape's work will consistently meet or exceed your expectations. By partnering with WeShape, you can confidently navigate the complexities of quality assurance and performance testing, knowing that you have a dedicated team of experts committed to delivering software of the highest quality, performance, and security.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: At WeShape, our support for cloud hosting or software services is highly flexible and tailored to meet the specific needs of each client. We work closely with our clients on a case-by-case basis to develop support plans that align perfectly with their requirements and objectives. Our support offerings encompass a wide range of services, including but not limited to 24/7 out-of-hours technical support, first-line, second-line, and third-line support. Whether you need round-the-clock assistance or periodic support during business hours, we have the expertise and resources to provide the level of support that best suits your organisation. In addition to traditional support services, we also offer proactive monitoring and maintenance to ensure the continuous performance and availability of your cloud hosting or software services. Our team of dedicated experts is always on standby to address any issues or concerns that may arise, helping to minimise downtime and maximise productivity.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: At WeShape, our response time varies based on issue severity and cloud platform. For critical issues affecting service availability or performance, we aim to respond within 15 minutes to 6 hours. Our dedicated support team is available 24/7 to address urgent concerns promptly, minimising disruptions. Rest assured, whether your query is urgent or routine, WeShape is dedicated to providing efficient responses. Our goal is to empower clients with the support they need to overcome challenges, optimise performance, and achieve business objectives confidently
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: At WeShape, our support structure is designed to meet the diverse needs of our clients. Our dedicated account team is available during and outside of core working hours via phone or email, ensuring timely assistance. For basic support needs, our Level 1 support offers initial assistance and troubleshooting via telephone and email. For more complex issues, our Level 2 support further analyses the problem via telephone or video meeting. For critical challenges, our Level 3 support provides face-to-face assistance. Please note that L3 support is billed at our standard day rates. In addition to our support tiers, clients have the option to have a dedicated technical account manager or cloud support engineer assigned to their account for personalised attention and expertise. Our support levels are competitively priced, with costs varying based on the required level of support and project scope. We aim to provide flexible and affordable options to maximise the value of our services for our clients.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 18/10/2022
• What the ISO/IEC 27001 doesn’t cover: Services outside of the provision of DevOps, Cloud, Data and Software Engineering technology consultancy
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At WeShape, we specialize in facilitating seamless migrations to the cloud or between cloud services for buyers. Our process begins with a comprehensive assessment of your organization's current infrastructure, requirements, and objectives. We work closely with you to develop a tailored migration strategy that minimizes disruption and maximizes efficiency.; ; Our team of experts meticulously plans and executes the migration process, ensuring that data, applications, and workflows are seamlessly transferred to the cloud environment. We utilize industry best practices and cutting-edge technologies to mitigate risks and minimize downtime throughout the migration journey.; ; We provide continuous support and guidance throughout the migration process, addressing any challenges or concerns that may arise along the way. Our goal is to ensure a smooth and successful transition to the cloud, enabling your organization to leverage the full potential of cloud technologies for improved agility, scalability, and innovation.; ; With WeShape as your trusted partner, you can confidently navigate the complexities of cloud migration, knowing that you have a team of experienced professionals supporting you every step of the way.

  Tackling economic inequality

  At WeShape, we specialize in facilitating seamless migrations to the cloud or between cloud services for buyers. Our process begins with a comprehensive assessment of your organization's current infrastructure, requirements, and objectives. We work closely with you to develop a tailored migration strategy that minimizes disruption and maximizes efficiency.; ; Our team of experts meticulously plans and executes the migration process, ensuring that data, applications, and workflows are seamlessly transferred to the cloud environment. We utilize industry best practices and cutting-edge technologies to mitigate risks and minimize downtime throughout the migration journey.; ; We provide continuous support and guidance throughout the migration process, addressing any challenges or concerns that may arise along the way. Our goal is to ensure a smooth and successful transition to the cloud, enabling your organization to leverage the full potential of cloud technologies for improved agility, scalability, and innovation.; ; With WeShape as your trusted partner, you can confidently navigate the complexities of cloud migration, knowing that you have a team of experienced professionals supporting you every step of the way.

  Equal opportunity

  At WeShape, we specialize in facilitating seamless migrations to the cloud or between cloud services for buyers. Our process begins with a comprehensive assessment of your organization's current infrastructure, requirements, and objectives. We work closely with you to develop a tailored migration strategy that minimizes disruption and maximizes efficiency.; ; Our team of experts meticulously plans and executes the migration process, ensuring that data, applications, and workflows are seamlessly transferred to the cloud environment. We utilize industry best practices and cutting-edge technologies to mitigate risks and minimize downtime throughout the migration journey.; ; We provide continuous support and guidance throughout the migration process, addressing any challenges or concerns that may arise along the way. Our goal is to ensure a smooth and successful transition to the cloud, enabling your organization to leverage the full potential of cloud technologies for improved agility, scalability, and innovation.; ; With WeShape as your trusted partner, you can confidently navigate the complexities of cloud migration, knowing that you have a team of experienced professionals supporting you every step of the way.

  Wellbeing

  At WeShape, we specialize in facilitating seamless migrations to the cloud or between cloud services for buyers. Our process begins with a comprehensive assessment of your organization's current infrastructure, requirements, and objectives. We work closely with you to develop a tailored migration strategy that minimizes disruption and maximizes efficiency.; ; Our team of experts meticulously plans and executes the migration process, ensuring that data, applications, and workflows are seamlessly transferred to the cloud environment. We utilize industry best practices and cutting-edge technologies to mitigate risks and minimize downtime throughout the migration journey.; ; We provide continuous support and guidance throughout the migration process, addressing any challenges or concerns that may arise along the way. Our goal is to ensure a smooth and successful transition to the cloud, enabling your organization to leverage the full potential of cloud technologies for improved agility, scalability, and innovation.; ; With WeShape as your trusted partner, you can confidently navigate the complexities of cloud migration, knowing that you have a team of experienced professionals supporting you every step of the way.

Pricing

• Price: £500 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jack.moore@weshape.io. Tell them what format you need. It will help if you say what assistive technology you use.